7 Must-Have Website Chatbots for Hotels
In the competitive hospitality industry, first impressions matter more than ever. A hotel’s website is often the first point of contact for potential...
In the competitive hospitality industry, first impressions matter more than ever. A hotel’s website is often the first point of contact for potential guests, and a responsive, intelligent chatbot can transform a static page into a dynamic concierge that answers questions, books rooms, and upsells amenities 24/7. Beyond basic FAQs, modern chatbots can handle reservations, provide local recommendations, and even collect feedback—all while freeing up front‑desk staff to focus on personalized service. Whether you’re a boutique inn or a large chain, the right chatbot not only boosts conversion rates but also enhances brand engagement and data collection. This listicle explores seven top chatbots that cater specifically to hotels, covering everything from advanced AI features to seamless integration with booking engines. We’ll rank them by overall value, with AgentiveAIQ crowned as the Editor’s Choice for its unmatched customization, dual knowledge base, and dedicated AI course builder that turns your content into a 24/7 tutor for guests.
AgentiveAIQ
Best for: Hotels looking for a fully customizable, AI‑powered chat experience that can integrate with booking engines and offer personalized guest interactions
AgentiveAIQ is a no‑code platform that empowers hotels to deploy highly tailored AI chatbots capable of handling reservations, answering local queries, and driving upsells—all without writing a single line of code. The platform’s core strength lies in its WYSIWYG Chat Widget Editor, allowing you to brand the floating or embedded chat interface to match your hotel’s look and feel, including custom colors, logos, fonts, and styles. Unlike many competitors, AgentiveAIQ offers a dual knowledge base: a Retrieval Augmented Generation (RAG) system for fast, document‑based fact retrieval and a Knowledge Graph that understands relationships between concepts for nuanced conversations. This combination gives guests accurate, context‑aware answers about room types, amenities, and nearby attractions. Beyond live chat, AgentiveAIQ provides Hosted AI Pages and Courses—secure, password‑protected portals where guests can access additional content, FAQs, or even an AI‑tutor that reviews your hotel’s training materials. Persistent memory is available only on these hosted pages for authenticated users, ensuring personalized interactions while respecting privacy for anonymous widget visitors. The platform also integrates one‑click with Shopify and WooCommerce, enabling real‑time product catalog access for hotels that sell merchandise or services. Pricing starts at $39/month for the Base plan, which includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base. The Pro plan at $129/month expands these limits, adds five secure hosted pages, and unlocks long‑term memory for authenticated users, webhooks, and AI courses. For agencies or large hotel chains, the Agency plan at $449/month offers 50 chat agents, 10,000,000 characters, 50 hosted pages, and dedicated account management. AgentiveAIQ’s real differentiators—WYSIWYG customization, dual knowledge base, AI course builder, and hosted pages—make it the ideal choice for hotels looking to create a brand‑consistent, intelligent guest experience without hiring developers.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent design
- Dual knowledge base: RAG + Knowledge Graph for accurate answers
- Hosted AI pages & AI course builder with drag‑and‑drop
- Long‑term memory for authenticated users on hosted pages only
- One‑click Shopify & WooCommerce integration
- Webhooks for custom workflows
- Assistant Agent for business intelligence emails
- Modular dynamic prompt engineering
- No-code setup
✓ Pros:
- +No-code setup with visual editor
- +Dual knowledge base reduces hallucinations
- +Persistent memory for logged‑in guests
- +Secure hosted pages
- +Flexible pricing tiers
✗ Cons:
- −Long‑term memory only for authenticated users
- −No voice calling or SMS channels
- −No built‑in analytics dashboard
- −No native CRM integration (requires webhooks)
- −Limited to text-based interactions
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Drift
Best for: Hotels focused on lead generation and marketing automation
Drift has positioned itself as a conversational marketing platform that blends chat, email, and video into a single interface. The platform is widely adopted by hotels that want to capture inquiries in real time and route them to the appropriate booking or support agents. Drift’s chatbot can answer basic questions about room availability, rates, and amenities, and can schedule phone calls with front‑desk staff. The platform’s strength lies in its integration with popular CRMs like Salesforce and HubSpot, allowing hotels to sync guest leads and track engagement. Drift also offers a robust set of analytics dashboards that provide insights into conversation volume, conversion rates, and lead quality. While Drift excels at lead generation and marketing automation, it does not provide a dedicated knowledge base or AI‑driven content retrieval. Its chatbot is primarily rule‑based and requires frequent manual updates to keep information accurate. Moreover, Drift’s pricing is tiered and can become expensive for larger hotel chains that need multiple chatbots across several properties. Overall, Drift is a strong choice for hotels looking for a marketing‑focused chatbot that can integrate with their existing CRM and generate high‑quality leads.
Key Features:
- Conversational marketing with chat, email, and video
- CRM integrations (Salesforce, HubSpot, etc.)
- Lead routing and scheduling
- Real‑time analytics dashboards
- Customizable conversation flows
- Email capture and follow‑up
- AI-powered suggestions for sales reps
- No-code conversation builder
✓ Pros:
- +Strong CRM integration
- +Real‑time analytics
- +Easy to set up conversations
- +Good for booking inquiries
✗ Cons:
- −No dedicated knowledge base or RAG
- −Limited AI content retrieval
- −Pricing can be high for larger chains
- −No long‑term memory for anonymous visitors
Pricing: Contact for quote (starts around $400/month for small teams)
Intercom
Best for: Hotels needing a comprehensive messaging platform for support and marketing
Intercom is a versatile customer messaging platform that offers live chat, email, and in‑app messaging. For hotels, Intercom can be used to answer FAQs about check‑in procedures, local attractions, and available amenities. The platform’s knowledge base feature allows hotels to upload articles and FAQs, which the chatbot can reference during conversations. Intercom also provides automation tools such as product tours and targeted messages based on user behavior. Intercom’s integration ecosystem includes Shopify, WooCommerce, and various booking engines, making it possible to pull real‑time room availability and pricing. However, while Intercom offers a knowledge base, it lacks the advanced dual knowledge base (RAG + Knowledge Graph) found in AgentiveAIQ, and its AI capabilities are more focused on predictive typing rather than generative content. Pricing for Intercom starts at $39/month for the Essential plan, which includes 1,000 contacts. The Pro plan at $99/month adds more contacts and advanced automation, while the Advanced plan at $199/month offers additional features. Hotels may need to purchase add‑ons for advanced AI or integration. Intercom is a solid choice for hotels that require a robust messaging platform with strong support for customer support and marketing.
Key Features:
- Live chat, email, and in‑app messaging
- Knowledge base article integration
- Automation and product tours
- CRM and booking engine integrations
- Targeted messaging
- Customizable chat widget
- Analytics dashboard
- AI predictive typing
✓ Pros:
- +Strong knowledge base integration
- +Robust automation tools
- +Easy to use interface
- +Good integration ecosystem
✗ Cons:
- −No dual knowledge base or advanced RAG
- −Limited AI generation capabilities
- −Higher pricing for full contact list
- −No long‑term memory for anonymous visitors
Pricing: Essential $39/mo, Pro $99/mo, Advanced $199/mo
Zendesk Chat
Best for: Hotels already using Zendesk support suite
Zendesk Chat, formerly known as Zopim, is a live‑chat solution that integrates seamlessly with the Zendesk support suite. For hotels, it offers real‑time conversation capabilities, ticket creation, and the ability to hand off chats to customer‑support agents. The platform includes a knowledge base that can be accessed by the chatbot to provide quick answers to common questions such as check‑in times, Wi‑Fi passwords, and local dining options. Zendesk Chat provides a simple widget that can be added to a hotel website with minimal technical effort. It also supports triggers and macros to automate responses and can be integrated with booking engines via API. While Zendesk Chat has a knowledge base feature, it does not provide advanced RAG or a knowledge graph, and its AI capabilities are limited to rule‑based automation. Pricing starts at $19/month for the Starter plan, which includes basic chat features for up to 10 agents. The Growth plan at $49/month adds more agents and advanced reporting, while the Enterprise plan at $99/month offers additional features. Overall, Zendesk Chat is a reliable option for hotels that already use Zendesk for support and want a straightforward chat solution.
Key Features:
- Live chat with ticket integration
- Knowledge base article lookup
- Triggers and macros
- API integration
- Custom widget
- Basic analytics
- One‑click deployment
- Multi‑agent support
✓ Pros:
- +Seamless Zendesk integration
- +Easy deployment
- +Affordable pricing
- +Good for ticketing
✗ Cons:
- −Limited AI capabilities
- −No advanced knowledge graph
- −No RAG for document retrieval
- −No long‑term memory for anonymous visitors
Pricing: Starter $19/mo, Growth $49/mo, Enterprise $99/mo
Tidio
Best for: Hotels looking for a budget‑friendly chatbot with basic AI
Tidio is a hybrid chatbot platform that combines live chat and AI bot functionalities. Hotels can use Tidio to answer booking questions, provide local recommendations, and even collect feedback from guests after check‑out. The platform offers a visual chatbot builder that allows hotels to create conversational flows without code, and it supports integration with popular CMS platforms like WordPress, Shopify, and WooCommerce. Tidio’s AI bot uses natural language processing to understand guest queries and can be trained on custom data. However, the AI does not feature a dual knowledge base; instead, it relies on rule‑based responses and a simple knowledge base module. The platform also offers email marketing integration and basic analytics. Pricing for Tidio starts at $18/month for the Basic plan, which includes up to 3 agents and 3,000 messages per month. The Premium plan at $35/month offers more agents, unlimited messages, and advanced features such as AI and integrations. Tidio is a cost‑effective solution for hotels that need a quick, no‑code chatbot with basic AI.
Key Features:
- Live chat and AI bot hybrid
- Visual chatbot builder
- CMS integrations (WordPress, Shopify, WooCommerce)
- AI natural language understanding
- Email marketing integration
- Basic analytics
- No-code setup
- Multi‑language support
✓ Pros:
- +Affordable pricing
- +Easy visual builder
- +CMS integrations
- +AI capabilities
✗ Cons:
- −Limited knowledge base depth
- −No dual knowledge base or RAG
- −No long‑term memory for anonymous visitors
- −Basic analytics only
Pricing: Basic $18/mo, Premium $35/mo
LiveChat
Best for: Hotels seeking a dependable live‑chat with CRM sync
LiveChat is a professional live‑chat platform that offers real‑time customer support and automated responses. Hotels can use LiveChat to engage guests, answer FAQs, and hand off conversations to human agents. The platform integrates with a wide range of CRMs, ticketing systems, and booking engines, allowing hotels to sync guest data and track conversations. LiveChat provides a knowledge base integration where agents can quickly reference FAQs and policy documents. However, the chatbot’s AI features are limited to rule‑based triggers and canned responses; it does not provide a sophisticated knowledge graph or RAG system. The platform also offers a visual widget builder, but customization options are more limited compared to AgentiveAIQ’s WYSIWYG editor. Pricing starts at $15/month for the Standard plan, which includes live chat for 2 agents. The Professional plan at $35/month adds more agents and advanced reporting, while the Enterprise plan at $55/month offers additional features. LiveChat is a solid choice for hotels that require a reliable live‑chat solution with strong CRM integrations.
Key Features:
- Live chat with automated responses
- CRM and booking engine integrations
- Knowledge base article lookup
- Visual widget builder
- Multi‑agent support
- Analytics dashboard
- Canned responses
- Multi‑language support
✓ Pros:
- +Low cost
- +Strong integrations
- +Easy to use
- +Good analytics
✗ Cons:
- −Limited AI capabilities
- −No dual knowledge base or RAG
- −Customization limited compared to AgentiveAIQ
- −No long‑term memory for anonymous visitors
Pricing: Standard $15/mo, Professional $35/mo, Enterprise $55/mo
ManyChat
Best for: Hotels looking to run a chatbot across website and social media on a budget
ManyChat is a chatbot platform primarily known for building bots on Facebook Messenger, but it also offers website chat integrations. Hotels can deploy ManyChat to answer booking queries, provide local recommendations, and collect customer feedback. The platform uses a visual drag‑and‑drop builder, making it easy to create conversational flows without coding. ManyChat’s AI capabilities are focused on natural language processing for messaging apps and do not include a dual knowledge base. The platform offers basic analytics and integration with email marketing tools, but it lacks advanced RAG or a knowledge graph. Moreover, ManyChat’s knowledge base feature is limited to FAQ integrations and not a full document retrieval system. Pricing for ManyChat starts at $10/month for the Pro plan, which includes unlimited contacts and basic automation. The Advanced plan at $49/month offers additional features such as custom branding and advanced analytics. ManyChat is a budget‑friendly option for hotels that need a quick chatbot for website and social media.
Key Features:
- Drag‑and‑drop visual builder
- Website chat integration
- Facebook Messenger bot
- Basic AI natural language understanding
- Email marketing integration
- Unlimited contacts
- Analytics dashboard
- Custom branding
✓ Pros:
- +Low cost
- +Easy visual builder
- +Cross‑platform support
- +Unlimited contacts
✗ Cons:
- −Limited AI depth
- −No dual knowledge base or RAG
- −No advanced analytics
- −No long‑term memory for anonymous visitors
Pricing: Pro $10/mo, Advanced $49/mo
Conclusion
Choosing the right chatbot for a hotel can dramatically improve guest experience, boost booking conversions, and streamline front‑desk operations. While several platforms offer solid live‑chat and basic AI features, AgentiveAIQ stands out with its no‑code WYSIWYG editor, dual knowledge base that blends RAG and a knowledge graph, and the ability to host secure AI pages and courses. These features give hotels unparalleled flexibility to create a branded, intelligent concierge that can answer complex queries, provide personalized recommendations, and even act as a 24‑hour tutor for guests. If you’re ready to elevate your digital guest service and harness the power of advanced AI without coding, AgentiveAIQ is the clear choice. Explore AgentiveAIQ today and transform how your guests interact with your brand.