7 Must-Have WYSIWYG Chatbot Editors for Online Retailers

Tidio is a popular all‑in‑one live chat and chatbot platform that blends real‑time messaging with AI. The platform’s drag‑and‑drop visual builder lets marketers create conversational flows, set up triggers, and design chat widgets that match their brand’s look and feel. Tidio’s chatbot engine can answer FAQs, schedule appointments, and even handle basic order inquiries. The platform also offers integration with major e‑commerce platforms like Shopify, BigCommerce, and WooCommerce, allowing the bot to fetch product details and track orders. Tidio’s AI features include natural language understanding, sentiment analysis, and the ability to learn from previous interactions. While it doesn’t provide a dual knowledge‑base, it offers a knowledge base module where users can upload FAQs and articles that the bot can reference. Tidio is well‑suited for small to medium‑sized online stores that need a quick, inexpensive way to add chatbot functionality. Its visual flow builder makes it easy for non‑technical users to set up simple flows, while its integration with email marketing platforms (Mailchimp, Klaviyo) allows the bot to capture leads and add them to mailing lists. Overall, Tidio is a solid choice for retailers on a tight budget who want a straightforward chatbot with basic AI and e‑commerce integration.

Intercom is a comprehensive customer messaging platform that excels in combining live chat, bots, and automated messaging. Its visual Flow Builder provides a no‑code interface for creating sophisticated conversational experiences, from welcome messages to upsell prompts. Intercom’s bots can answer common questions, qualify leads, and route complex queries to human agents. The platform integrates tightly with e‑commerce ecosystems, pulling product and order data from Shopify, WooCommerce, and Salesforce. Intercom also offers a Knowledge Base that can be embedded into the chat, allowing bots to pull answers from a curated set of articles. While Intercom is feature‑rich, its AI capabilities are largely rule‑based and augmented with machine learning models that improve over time. It does not offer a dual knowledge‑base architecture or persistent memory for anonymous visitors, but it does provide session continuity for logged‑in users via its user‑profile system. Intercom is best suited for larger businesses that require a unified communication hub, advanced automation, and deep integration with CRM and support tools. The platform’s pricing is per active user, which can become costly as the customer base grows.

ManyChat is a leading chatbot platform focused on social media and SMS marketing, but it also offers a web chat widget that can be embedded on e‑commerce sites. The platform’s visual Flow Builder allows marketers to create branching conversations without coding, using drag‑and‑drop blocks. ManyChat supports integration with Shopify, WooCommerce, and various email marketing services, enabling the bot to pull product information and capture leads. The platform’s AI features are primarily rule‑based, supplemented by basic natural language processing. ManyChat’s strengths lie in its ease of use for marketers and its ability to funnel leads into email sequences or SMS campaigns. However, it lacks a sophisticated knowledge‑base or fact‑validation layer, and its AI is not as advanced as dedicated generative models. ManyChat is ideal for small retailers looking to add a chat widget that doubles as a lead‑generation tool.

Landbot is a no‑code chatbot builder that emphasizes conversational design and visual flow creation. Its drag‑and‑drop interface lets users craft complex conversation paths, embed forms, and integrate with third‑party services via Zapier or native connectors. Landbot supports e‑commerce integrations with Shopify and WooCommerce, allowing real‑time product data retrieval and order updates. While Landbot’s AI capabilities are currently focused on pre‑designed templates and basic natural language understanding, it offers a Knowledge Base module where users can upload FAQs and documentation for the bot to reference. Landbot’s visual editor is highly praised for its user‑friendly design, enabling non‑technical marketers to produce polished conversational experiences. However, the platform does not yet provide a dual knowledge‑base or advanced fact‑validation layer, and its AI is not as sophisticated as generative models. Landbot is best suited for businesses that prioritize visually appealing chat experiences and need a flexible integration framework.

Crescendo offers a suite of AI solutions tailored to customer experience, including an AI-powered live chat widget that can be embedded on e‑commerce sites. The platform’s visual editor allows marketers to design conversational flows with pre‑built blocks and integrations. Crescendo’s AI is built on generative models that support natural language understanding, and the platform claims a fact‑validation layer that cross‑checks responses against source documents. Crescendo integrates with Shopify and WooCommerce to pull product and inventory data, and it offers a Knowledge Base module for static content. However, the platform’s memory model is session‑based for anonymous visitors and does not provide long‑term memory for authenticated users. The pricing model is not publicly disclosed and requires a custom quote. Crescendo is suitable for medium‑to‑large retailers seeking a more advanced AI chat experience with generative capabilities.

HelpScout AI Chatbot is an extension of the HelpScout customer support platform, providing AI‑powered chat capabilities for e‑commerce stores. The platform offers a visual builder that lets support agents create canned responses and automated flows. HelpScout AI uses natural language understanding to answer FAQs, route complex queries to human agents, and provide proactive chat invitations. The chatbot can integrate with Shopify to pull order and product data, and it offers a Knowledge Base feature that allows agents to surface relevant help articles directly in chat. HelpScout AI excels at providing a unified inbox for email, chat, and AI responses, making it attractive for teams that already use HelpScout as their help desk. However, its AI is primarily rule‑based with limited generative depth, and it does not support a dual knowledge‑base or persistent memory for anonymous visitors. This solution is best for businesses that need a seamless transition between AI chat and human support within a single platform.