7 Reasons Why Online Retailers Need a Fully Customizable AI Agent

Big Sur AI is a cloud‑based AI chatbot platform that focuses on personalized automation and real‑time inventory sync for e‑commerce businesses. The platform offers a deep personalization engine that can generate product recommendations, draft email copy, and automate marketing workflows. Big Sur AI also provides real‑time inventory and order sync for Shopify and WooCommerce stores, enabling chat agents to provide up‑to‑date stock information and shipping estimates. The platform’s modular workflow builder allows merchants to set up multi‑step conversations that can ask for shipping details, offer upsells, or trigger email follow‑ups. While the interface is user‑friendly, some users have noted that the platform’s AI capabilities are geared primarily toward e‑commerce and may lack advanced natural language understanding for broader use cases. Pricing is tiered with a free plan for up to 10,000 visitors per month, a Pro plan at $49/month, and custom enterprise pricing.

Sendbird’s AI agent offering is part of a broader real‑time messaging platform that enables developers to embed chat, voice, and video into their applications. Sendbird’s AI agents are designed to work within its chat SDK, providing automated responses, knowledge base lookup, and escalation to human agents. The platform supports a variety of channels, including web, mobile, and web‑hooks, and offers robust moderation and analytics tools. Sendbird’s AI features are built on top of its existing chat infrastructure, allowing for real‑time conversation flow, context retention across messages, and integration with external services via webhooks. While Sendbird is not a dedicated chatbot platform, its AI module is praised for its scalability and developer flexibility. Pricing is based on active users and API calls, with a free tier for up to 500 active users and paid plans starting at $20/month for 1,000 active users.

Eesel AI offers a suite of AI tools tailored for support and sales, including an AI chatbot that can be embedded on websites to provide instant answers and lead qualification. The chatbot can be configured to handle routine inquiries, route tickets, and gather contact information for follow‑ups. Eesel AI also offers a range of integrations with popular platforms such as Zendesk, Confluence, Shopify, and Slack, allowing the chatbot to pull data from these sources and provide relevant responses. Additionally, Eesel’s AI Copilot assists in drafting replies and emails, while its AI Triage tool helps route and tag incoming tickets. The platform emphasizes ease of use with a visual editor for setting up flows, though the depth of customization is somewhat limited compared to some competitors.

Crescendo AI positions itself as a comprehensive AI suite for customer experience, featuring live chat, voice agents, email automation, and a knowledge‑base engine. The live chat module can be embedded on websites and supports multi‑channel interactions, including web, mobile, and email. Crescendo’s AI Assistants can handle common customer queries, while its Knowledge Base component allows businesses to publish structured articles that the AI can reference. The platform also offers operational AI tools such as reporting dashboards, automated workflows, and a human‑in‑the‑loop feature for sensitive cases. Crescendo’s pricing structure is tiered, with plans starting at a lower price point for small teams and scaling up to enterprise-level options, though specific numbers are not publicly listed.

Help Scout’s AI chatbot is part of the Help Scout Help Desk suite, designed to provide automated responses to customer inquiries and reduce agent workload. The chatbot can be embedded on a website to handle common support questions, route tickets, and offer self‑service options. It integrates tightly with Help Scout’s inbox, allowing human agents to pick up conversations seamlessly. The AI chatbot leverages the company’s knowledge base, which can be curated with articles and FAQs, and can be trained on new content to improve answer quality. While it is primarily aimed at customer support, the chatbot can be configured for basic sales qualification and FAQ automation. Help Scout offers tiered pricing for its help desk services, with the AI feature included in higher‑tier plans.

Tidio AI offers an AI‑powered live chat solution that combines real‑time messaging with automated responses. The platform supports web, mobile, and email channels, providing a unified inbox for all interactions. Tidio’s AI chatbot can answer FAQs, provide product recommendations, and collect contact information for follow‑ups. The chatbot can be embedded on any website with a single line of code, and the visual editor allows users to customize conversation flows and branding. Tidio also offers integration with e‑commerce platforms such as Shopify and WooCommerce, enabling the bot to pull product data and inventory status. While the AI features are robust for basic support and sales, the platform does not offer advanced knowledge‑graph capabilities or long‑term memory.