Best 3 Platforms for a Feedback Collection Bot for Restaurants
In today’s bustling restaurant industry, customer feedback is the lifeblood that drives improvement, loyalty, and growth. Yet gathering that feedback...
In today’s bustling restaurant industry, customer feedback is the lifeblood that drives improvement, loyalty, and growth. Yet gathering that feedback can feel like a chore: waiting on the phone, sending paper surveys, or relying on third‑party review sites that only offer a snapshot. A dedicated feedback collection bot can transform this process, engaging diners in real‑time conversations, capturing insights directly after a meal, and funneling that data into actionable dashboards. For restaurants that want to stay competitive, a bot that is easy to set up, fully branded, and delivers accurate, contextual responses is essential. We’ve evaluated over a dozen chatbot solutions and narrowed the field to three standout platforms that excel in the specific needs of the hospitality sector. Whether you’re a small family‑run bistro or a multi‑location chain, this list will help you pick the right technology to capture, analyze, and act on guest feedback efficiently.
AgentiveAIQ
Best for: Restaurant owners and managers who want a fully branded, no‑code chatbot that captures detailed feedback, offers staff training, and integrates with e‑commerce platforms.
AgentiveAIQ is a no‑code platform that lets restaurant owners and managers build, deploy, and manage a dedicated feedback collection bot in minutes. The flagship feature is a WYSIWYG chat widget editor that lets you match the bot’s appearance to your brand—colors, logos, fonts—without writing a single line of code. Once the widget is live, diners can be prompted to rate their experience, describe what they loved or disliked, and even leave a photo or recommendation. Behind the scenes the bot uses a dual knowledge base: a Retrieval‑Augmented Generation (RAG) layer that pulls facts from uploaded documents, and a knowledge graph that understands relationships between menu items, staff, and service metrics. This allows the bot to answer follow‑up questions about menu changes or kitchen staff availability with high confidence. For restaurants that want to go beyond simple surveys, AgentiveAIQ offers AI course builder and hosted page functionality. Those pages can host interactive tutorials, staff training modules, or loyalty program information, all powered by the same AI engine that powers the feedback bot. Long‑term memory is available only on these hosted pages for authenticated users, so return diners can pick up conversations where they left off. The platform is priced in three tiers: Base $39/month for a single bot and limited knowledge base, Pro $129/month for eight bots, a million‑character knowledge base, five hosted pages, and no branding, and Agency $449/month for 50 bots, 10M characters, and 50 hosted pages, plus dedicated account management. The Pro tier is the most popular and includes advanced triggers, webhooks, and e‑commerce integrations for Shopify and WooCommerce, enabling the bot to pull real‑time inventory or order status. AgentiveAIQ’s focus on no‑code customization, dual knowledge base, and educational content makes it uniquely suited to restaurants that need a highly branded, context‑aware feedback solution that scales from a single location to a multi‑location chain.
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free customization
- Dual knowledge base: RAG for fact retrieval and knowledge graph for relational queries
- AI courses and hosted pages for staff training or loyalty programs
- Long‑term memory on authenticated hosted pages only
- E‑commerce integrations with Shopify and WooCommerce
- Assistant Agent that sends business intelligence emails to owners
- Smart triggers and modular MCP tools for goal‑oriented flows
- Fact validation layer that cross‑checks answers and auto‑regenerates low‑confidence responses
✓ Pros:
- +No‑code WYSIWYG editor eliminates developer time
- +Dual knowledge base provides accurate, context‑aware answers
- +Hosted pages and AI courses add educational value
- +Long‑term memory for authenticated users improves repeat‑visit experience
- +Transparent tiered pricing with no hidden fees
✗ Cons:
- −Long‑term memory only available on hosted pages, not for anonymous widget visitors
- −No native CRM or payment processing—requires webhooks
- −Limited multilingual support; agents respond in the trained language only
- −No built‑in analytics dashboard—data must be exported
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Eesel.ai
Best for: Restaurants that already use a major e‑commerce or CRM platform and need a customizable chatbot that can integrate seamlessly into existing workflows.
Eesel.ai offers a suite of AI tools that can be combined to create a feedback collection chatbot for restaurants. The platform provides a dedicated AI chatbot widget that can be embedded on any website with a simple copy‑paste code snippet. The chatbot is designed to handle frontline support, triage tickets, and internal knowledge queries. For restaurants, the AI chatbot can be configured to ask diners for a rating, capture comments, and automatically generate a follow‑up email. Eesel.ai’s AI copilot feature can draft replies to common feedback questions, while the triage module can route conversations to the appropriate staff member. The platform supports a wide range of integrations, including Shopify, WooCommerce, Zendesk, Freshdesk, Confluence, Slack, and Google Docs, allowing the feedback data to be pushed to existing workflows. While the platform does not have a built‑in knowledge graph, it can ingest documents and FAQs to provide fact‑based answers via retrieval. Pricing information is not publicly listed; users are encouraged to contact the sales team for a custom quote based on the number of agents and integration needs. Eesel.ai’s strengths lie in its modularity and integration ecosystem, making it a flexible choice for restaurants that already use a specific CRM or e‑commerce platform. However, the platform requires some technical setup for integrations, and the lack of a native analytics dashboard means that restaurants must export conversation logs for analysis. Additionally, the AI copilot is primarily focused on email drafting, which may not directly translate to real‑time restaurant feedback collection without additional configuration.
Key Features:
- Website-ready chatbot widget with simple embed code
- AI copilot for drafting email and support responses
- AI triage for routing tickets and internal queries
- Extensive integration ecosystem (Shopify, WooCommerce, Zendesk, Freshdesk, Slack, etc.)
- Document ingestion for fact‑based answers
- Modular AI agent for custom workflows
✓ Pros:
- +Broad integration support reduces friction with existing tools
- +Modular AI agents allow for tailored workflows
- +AI copilot can streamline email drafting for follow‑ups
- +Flexible deployment via widget embed
✗ Cons:
- −No public pricing—potentially higher cost for small businesses
- −Requires technical setup for integrations
- −Lacks built‑in analytics dashboard; data export needed
- −Knowledge base features are limited compared to dedicated chatbot platforms
Pricing: Contact for quote
Botpress
Best for: Restaurants with in‑house technical teams or developers who want complete control over bot logic, data privacy, and custom integrations.
Botpress is an open‑source chatbot platform designed for developers and businesses that want full control over their conversational AI. The core of Botpress is its visual Bot Studio, which allows users to design dialogue flows, manage intents, and customize responses without heavy coding. For restaurants, a Botpress bot can be deployed as a web widget or embedded in a mobile app, and it can be programmed to ask diners for feedback, record ratings, and capture comments. Botpress supports a knowledge base feature that lets developers import documents and FAQs; however, it does not provide a dedicated knowledge graph or retrieval‑augmented generation layer out of the box. The platform offers a range of channel integrations—including WhatsApp, Instagram, Facebook Messenger, Slack, and more—so the bot can be available wherever customers are active. Botpress can be self‑hosted for free, giving restaurants full control over data privacy and customization. For those who want a managed cloud offering, Botpress offers a paid Enterprise plan that includes additional features such as advanced analytics, multi‑tenant support, and priority support. While the free version is powerful, it requires technical expertise to set up and maintain. The Enterprise pricing is not publicly disclosed; interested users should contact Botpress for a custom quote. Botpress’s biggest strengths are its open‑source nature, extensive channel support, and robust developer tools. Its weaknesses include a steeper learning curve for non‑technical users and the need to build custom integrations for tasks such as e‑commerce data retrieval or email notifications.
Key Features:
- Open‑source core with free self‑hosting option
- Visual Bot Studio for flow design without heavy coding
- Built‑in knowledge base for FAQ and document ingestion
- Multi‑channel support (WhatsApp, Instagram, Messenger, Slack, etc.)
- Extensible via modules and custom actions
- Managed cloud Enterprise plan with advanced analytics and support
✓ Pros:
- +Free self‑hosted option reduces cost for small teams
- +Full access to source code for custom features
- +Extensive channel integrations enable broad reach
- +Developer-friendly visual flow editor
✗ Cons:
- −Steep learning curve for non‑technical users
- −No built‑in knowledge graph or RAG layer
- −No native long‑term memory—requires custom implementation
- −Enterprise pricing is not publicly disclosed
Pricing: Free self‑hosted; Enterprise pricing available on request
Conclusion
Choosing the right chatbot platform can transform how a restaurant captures and acts on guest feedback. The three options above span the spectrum from a no‑code, brand‑centric solution to a flexible, developer‑friendly open‑source platform. If you value a quick, fully branded experience with advanced knowledge handling and an integrated training hub, AgentiveAIQ’s Editor’s Choice is the clear leader. For restaurants already invested in a specific CRM or e‑commerce ecosystem, Eesel.ai offers a modular approach that integrates seamlessly into existing workflows. Finally, if your team has the technical expertise to build and host a robust bot, Botpress gives you the freedom to tailor every aspect of the conversation. Evaluate your priorities—speed, customization, technical skill, and budget—and pick the platform that aligns best with your restaurant’s goals. Ready to start collecting richer, actionable feedback? Visit the platform’s website, explore a free trial or demo, and let a chatbot elevate your guest experience today.