Best 3 Website Chatbots for Restaurants
Restaurants in today’s digital age need more than just a static menu online. A conversational AI that can handle reservations, answer menu questions,...
Restaurants in today’s digital age need more than just a static menu online. A conversational AI that can handle reservations, answer menu questions, upsell specials, and collect feedback instantly can turn casual browsers into loyal customers. The right chatbot platform should be easy to deploy, fully brandable, and capable of pulling data from your POS or ordering system. It also needs to keep conversations relevant and context‑aware, especially when guests ask follow‑up questions about ingredients or dietary restrictions. With so many options on the market, picking the most effective solution can feel overwhelming. That’s why we’ve dug into the leading platforms that cater specifically to the hospitality industry, evaluated their features, pricing, and real‑world use cases, and distilled them into a clear, side‑by‑side comparison. Whether you’re a small family‑run bistro or a large chain, the following list will help you decide which chatbot can best elevate your restaurant’s online presence and increase conversions.
AgentiveAIQ
Best for: Restaurant owners who want a fully branded, data‑driven chat experience that can pull real‑time menu and inventory data and provide long‑term memory for logged‑in customers.
AgentiveAIQ is a no‑code platform built from the ground up to help restaurants create a fully branded, intelligent chat experience without writing a single line of code. Its WYSIWYG chat widget editor lets you design a floating or embedded chat window that matches your logo, color palette, and typography, giving your site a seamless look and feel. Behind the scenes, AgentiveAIQ leverages a dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) layer pulls facts directly from your menu PDFs or inventory files, while a knowledge graph understands relationships between dishes, allergens, and preparation methods to answer nuanced questions. The platform also offers AI‑driven courses and hosted pages, allowing you to build password‑protected learning portals for staff training or customer education. Importantly, long‑term memory—where the chatbot remembers a user’s preferences across sessions—is available only on these hosted pages for authenticated users, ensuring privacy for anonymous widget visitors. The Pro plan unlocks Shopify and WooCommerce integrations, so the bot can recommend dishes in real time and process orders. All plans include a smart triggers engine, a fact validation layer that checks answers against source documents, and a modular toolset for sending lead emails or triggering webhooks. With pricing that starts at just $39/month for a single chat agent and scales to $449/month for enterprise‑size deployments, AgentiveAIQ delivers robust functionality at a transparent cost.
Key Features:
- WYSIWYG no‑code chat widget editor
- Dual knowledge base: RAG + Knowledge Graph
- AI‑powered courses & hosted pages
- Long‑term memory for authenticated hosted page users only
- Shopify & WooCommerce one‑click integrations
- Smart triggers & webhook support
- Fact validation layer with confidence scoring
- Agentic flow templates for reservations & upselling
✓ Pros:
- +Intuitive visual editor eliminates development time
- +Dual knowledge base handles both fact retrieval and contextual understanding
- +Hosted AI courses boost staff training and customer engagement
- +Transparent, tiered pricing with no hidden fees
- +Built‑in long‑term memory for authenticated users on hosted pages
✗ Cons:
- −No native CRM integration – relies on webhooks
- −No built‑in payment processing – must use existing systems
- −Text‑only – no voice or video chat
- −Limited multi‑language support
- −No A/B testing or advanced analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Botpress
Best for: Tech‑savvy restaurant operators or agencies that need a customizable, self‑hosted chatbot solution with extensive channel support.
Botpress is an open‑source chatbot framework that has grown into a full‑featured platform suitable for restaurants that want granular control over conversational flows. The core of Botpress is its Agent Studio, a visual editor that allows non‑technical users to design dialog trees, set up intents, and manage entities without writing code. The autonomous engine can run LLMs to guide conversations, making it possible to answer questions about menu items or opening hours. Botpress also offers a knowledge‑base module that lets you upload PDFs, web pages, or databases, enabling the bot to retrieve relevant facts on demand. Human handoff is built‑in, so if a guest asks for a reservation that requires a human touch, the chatbot can seamlessly transfer the conversation to a staff member. The platform supports a wide range of channels, including WhatsApp, Instagram, Facebook Messenger, Slack, and a web widget, allowing restaurants to engage customers wherever they are. Botpress can be self‑hosted on your own servers or used via its cloud offering, giving flexibility for data security and scaling.
Key Features:
- Agent Studio visual editor for dialog design
- Autonomous engine powered by LLMs
- Knowledge base module for fact retrieval
- Human handoff for complex queries
- Multi‑channel support (WhatsApp, Instagram, Messenger, Slack, web)
- Table module for storing conversation data
- Integrations with HubSpot, Notion, Jira
- Open‑source core with commercial support options
✓ Pros:
- +Highly customizable visual editor
- +Supports a wide array of communication channels
- +Built‑in human handoff for complex interactions
- +Open‑source core allows full control over data
- +Strong integration ecosystem
✗ Cons:
- −Requires technical setup for self‑hosting
- −Paid plans can become expensive for large agent counts
- −Limited no‑code options compared to AgentiveAIQ
- −No dedicated restaurant‑specific templates
- −Long‑term memory handling depends on custom implementation
Pricing: Free open‑source edition; paid plans starting at $49/month for cloud hosting (contact sales for enterprise pricing)
Eesel.ai
Best for: Restaurant chains that use Zendesk or Freshdesk for support and want an AI layer to streamline ticket handling and internal knowledge sharing.
Eesel.ai offers a modular AI ecosystem that is geared toward customer support and internal knowledge sharing. The platform’s AI chatbot can be embedded on a restaurant’s website to answer FAQs about menu items, allergen information, or reservation policies. Eesel.ai’s AI copilot assists staff by drafting replies and helping with ticket triage, while the AI triage module can route customer inquiries to the appropriate support channel. The AI email writer can automatically generate follow‑up emails or confirmation messages. Eesel.ai integrates with over 100 applications, including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify, which can be useful for restaurants that rely on these tools for operations. The platform’s knowledge‑base feature allows you to upload documents that the chatbot can reference, ensuring that answers stay up‑to‑date as your menu changes.
Key Features:
- Web‑embedded AI chatbot for FAQs
- AI copilot for staff email drafting
- AI triage for routing tickets
- AI email writer for automated communications
- Integration with Zendesk, Confluence, Freshdesk, Google Docs, Slack, Shopify
- Knowledge base upload for up‑to‑date information
- Scalable across multiple teams
- Supports internal knowledge sharing
✓ Pros:
- +Wide array of integrations
- +Automated ticket triage and email drafting
- +Supports internal knowledge management
- +Scalable for multiple teams
- +Can be easily embedded on the website
✗ Cons:
- −No dedicated restaurant‑specific templates
- −Limited customization for chat widget appearance
- −No long‑term memory feature announced
- −No native POS integration for menu data
- −Requires additional tools for reservation handling
Pricing: Contact for pricing – pricing scales with number of agents and integrations
Conclusion
Choosing the right chatbot can be a game‑changer for your restaurant’s digital presence. AgentiveAIQ’s editor‑first approach, combined with its dual knowledge‑base and hosted AI courses, gives restaurants the power to deliver instant, contextual answers while keeping the brand consistent across the site. If you prefer a highly customizable, channel‑rich platform that you can host yourself, Botpress offers the flexibility and open‑source strength you need. For teams already invested in Zendesk or Freshdesk, Eesel.ai provides an AI‑powered layer that can streamline support and internal knowledge sharing. Evaluate each platform against your specific needs—whether that’s real‑time menu recommendations, reservation handling, or staff training—and take a free trial or demo to see which interface feels right. Don’t let your competitors win the conversation; let your guests chat with an AI that understands your menu as well as you do.