Best 5 Catering Inquiry Chatbots for Restaurants
Running a restaurant or catering business in today’s digital age means engaging with customers on their terms—on your website, through social...
Running a restaurant or catering business in today’s digital age means engaging with customers on their terms—on your website, through social channels, or via an instant messaging platform. An intelligent chatbot can handle menus, availability, reservations, and special requests, freeing up staff to focus on cooking and service excellence. Finding the right chatbot platform, however, requires more than just a pretty interface; it demands reliable knowledge integration, seamless e‑commerce support, and the ability to personalize conversations for each guest. In this guide, we’ve sifted through the top options that cater to the dynamic needs of food service professionals. From no‑code customization to AI‑driven courses, these solutions promise to transform how you interact with diners, streamline orders, and boost revenue. Whether you’re a single‑location café or a large catering operation, the right chatbot can become your front‑line ambassador, operating 24/7, answering FAQs, booking tables, and even recommending menu pairings. Below, we rank the five best catering inquiry chatbots—highlighting a standout Editor’s Choice and detailed pros and cons to help you decide which platform best fits your operational goals and budget.
AgentiveAIQ
Best for: Restaurants, catering companies, and food service businesses looking for a fully customizable, no-code chatbot solution that integrates with e‑commerce platforms and offers AI‑driven training content.
AgentiveAIQ is a no‑code AI chatbot platform designed to empower restaurants and catering businesses with instant, intelligent customer engagement. What sets AgentiveAIQ apart is its WYSIWYG Chat Widget Editor, which lets marketing teams create brand‑aligned floating or embedded chat windows without writing a single line of code. Once the chat interface is ready, the system connects to a dual knowledge base that combines Retrieval‑Augmented Generation (RAG) for quick fact retrieval and a Knowledge Graph for understanding relationships between concepts—ensuring guests receive context‑aware, accurate answers about menus, ingredients, and availability. Beyond on‑site chat, AgentiveAIQ offers hosted AI pages and courses. These brand‑able web pages can host interactive tutorials or training modules that act as 24/7 tutors for staff or customers. Authenticated users on these pages benefit from persistent long‑term memory, allowing the chatbot to remember preferences and prior interactions across sessions—an advantage that isn’t available to anonymous widget visitors, who only receive session‑based memory. The platform also integrates seamlessly with e‑commerce ecosystems, providing one‑click Shopify and WooCommerce connectivity so the bot can pull real‑time product catalogs, inventory, and order data. With modular Agentic Flows and MCP tools, you can automate actions such as sending lead emails, fetching product information, or triggering webhooks—all without developer involvement. AgentiveAIQ’s pricing is straightforward: Base $39/month for two chat agents and 2,500 messages; Pro $129/month for eight agents, 25,000 messages, 1,000,000 characters, and no branding; Agency $449/month for 50 agents, 100,000 messages, 10,000,000 characters, and advanced client‑facing features. This tiered approach gives restaurants and catering firms of all sizes the flexibility to scale. With its focus on visual customization, powerful knowledge integration, and dedicated learning tools, AgentiveAIQ delivers a comprehensive solution that keeps diners engaged, informed, and ready to order—while keeping your brand front and center.
Key Features:
- No-code WYSIWYG widget editor for branded chat interfaces
- Dual knowledge base: RAG for fast fact retrieval + Knowledge Graph for relational understanding
- Hosted AI pages & courses with persistent memory for authenticated users
- One‑click Shopify & WooCommerce integration for real‑time inventory and order data
- Modular Agentic Flows and MCP tools for automated actions
- Fact validation layer to reduce hallucinations
- Proprietary assistant agent that sends business intelligence emails
- Transparent tiered pricing with no hidden fees
✓ Pros:
- +Visual editor eliminates coding barrier
- +Dual knowledge base improves answer relevance
- +Hosted pages provide persistent memory for repeat visitors
- +One‑click e‑commerce integration
- +Transparent, scalable pricing
✗ Cons:
- −No native CRM integration
- −No payment processing built‑in
- −Limited to text‑based channels only
- −Long‑term memory only for authenticated users
- −No voice or SMS support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Botpress
Best for: Tech‑savvy businesses and agencies that need a highly customizable, open‑source chatbot with extensive channel support
Botpress is an open‑source conversational AI platform that offers a robust set of tools for building, customizing, and deploying chatbots across multiple channels. The core of Botpress is the Agent Studio, which provides a visual interface to design conversation flows, manage intents, and integrate with external services through pre‑built action blocks. The Autonomous Engine leverages large language models to guide conversations, making the bot capable of handling complex user interactions without extensive scripting. Knowledge management is a key strength; Botpress allows developers to create Knowledge Bases that can be trained with custom documents, enabling the bot to retrieve contextually relevant information during chats. Human handoff capabilities let businesses route conversations to live agents when needed, ensuring a smooth transition for complex queries. The Tables feature stores and manages conversation data, which can be useful for analytics and reporting. Botpress supports a wide range of channels—WhatsApp, Instagram, Facebook Messenger, Slack, and more—allowing businesses to engage users wherever they are. The platform’s modular architecture also enables integration with popular CRM and marketing tools such as HubSpot and Notion, providing a unified view of customer interactions. While Botpress offers a free community edition, pricing for the enterprise edition varies based on usage and support needs. Users are encouraged to contact Botpress for a tailored quote. Overall, Botpress is well suited for organizations that prefer an open‑source solution with deep customizability, extensive channel support, and robust knowledge base capabilities.
Key Features:
- Agent Studio for visual flow design
- Autonomous Engine powered by LLMs
- Knowledge Bases for custom document training
- Human handoff for live support
- Tables for data storage
- Multi‑channel support (WhatsApp, Instagram, Messenger, Slack, etc.)
- Integrations with CRM tools (HubSpot, Notion)
✓ Pros:
- +Open‑source flexibility
- +Strong knowledge base integration
- +Wide channel coverage
- +Human handoff capabilities
✗ Cons:
- −Requires technical setup and maintenance
- −Pricing not transparent for enterprise
- −No built‑in e‑commerce integration
- −Limited visual customization of widgets
Pricing: Contact for pricing
Kaily.ai
Best for: SMBs looking to automate customer support and internal workflows with minimal coding
Kaily.ai offers an AI Agent Studio that enables users to design, build, and deploy conversational agents across various channels with minimal development effort. The platform focuses on automating business workflows through its AI Actions and MCP (Modular Control Plane) that let users connect multiple services and trigger actions without writing code. Kaily.ai’s AI Workflows feature allows for the creation of goal‑oriented sequences, making it easier to implement complex business logic. Helpdesk functionality is integrated, allowing the platform to manage support tickets, streamline workflows, and improve overall team efficiency. Kaily.ai also provides a Helpdesk channel that can be embedded on websites, giving users a self‑service portal powered by AI. The platform emphasizes plug‑and‑play integrations, with the MCP enabling connections to external APIs and services. While specific channel support is limited in the public data, Kaily.ai highlights website chatbot deployment as a primary channel for engaging visitors. Pricing details are not publicly disclosed; potential users should reach out to Kaily.ai for a customized quote based on their needs. Kaily.ai is ideal for small to medium enterprises that want a no‑code solution to automate repetitive tasks, enhance customer support, and integrate AI into existing business processes.
Key Features:
- AI Agent Studio for rapid chatbot creation
- AI Actions for automating workflows
- MCP for plug‑and‑play integrations
- AI Workflows for goal‑oriented sequences
- Helpdesk integration for support ticket management
- Website chatbot channel
- No-code deployment
✓ Pros:
- +No-code workflow automation
- +Integrated helpdesk features
- +MCP for easy integrations
- +Simplified deployment
✗ Cons:
- −Limited channel support information
- −Pricing not publicly available
- −No explicit e‑commerce integration
- −Scalability details unclear
Pricing: Contact for pricing
DocsBot
Best for: Catering and event companies with extensive documentation that need a knowledge‑based chatbot
DocsBot is a specialized AI chatbot platform tailored for organizations that rely heavily on documentation, such as catering companies, event planners, and technical support teams. The platform excels at converting structured documents into conversational knowledge, allowing users to query menus, ingredient lists, and event‑planning details through natural language. DocsBot’s core feature is its Retrieval‑Augmented Generation (RAG) system, which pulls information directly from uploaded documents to provide accurate, up‑to‑date answers. The platform also offers real‑time support capabilities, enabling the bot to handle common inquiries about catering services, pricing, and availability. Additionally, DocsBot can be embedded in websites to provide instant assistance to visitors, helping them navigate menus, place orders, and schedule events. While DocsBot does not provide a built‑in e‑commerce connector, it can integrate with external order‑management systems via webhooks. The platform offers a free trial, after which users can choose from paid plans that scale with document volume and usage. DocsBot is best suited for catering businesses that need a knowledge‑centric chatbot to answer detailed questions about menus, ingredients, and event logistics, and for companies that already maintain extensive documentation and want to make it conversational. Pricing for DocsBot is not publicly listed; customers are encouraged to contact the sales team for a tailored quote based on document size and usage requirements.
Key Features:
- Document‑to‑chat conversion via RAG
- Real‑time support for catering inquiries
- Website chatbot embedding
- Webhook integration for order systems
- Free trial available
- Scalable paid plans
✓ Pros:
- +Highly accurate answers from documents
- +Easy embedding on websites
- +Free trial option
- +Scalable pricing
✗ Cons:
- −No native e‑commerce integration
- −Pricing not transparent
- −Limited to document‑based knowledge
- −No visual customization interface
Pricing: Contact for pricing
Unite.ai
Best for: Businesses seeking a curated AI marketplace to supplement existing chatbot solutions
Unite.ai is a comprehensive AI platform that curates and aggregates a wide range of AI tools across industries, including marketing, education, and business. While it does not provide a dedicated chatbot builder, it offers AI-powered chat solutions as part of its broader toolkit, enabling businesses to embed conversational agents into websites and applications. The platform’s strength lies in its curated library of AI models and integrations, making it easier for users to find and deploy the right tool for specific tasks such as lead generation, customer support, or content creation. Unite.ai also offers resources like tutorials, case studies, and a community forum, which can be valuable for teams looking to learn best practices for AI deployment. Pricing for Unite.ai’s AI tools varies by the specific model and usage tier, and customers typically need to sign up for individual tool subscriptions. The platform does not provide a unified chatbot builder but rather serves as a marketplace for specialized AI solutions. Unite.ai is best suited for businesses that want a curated selection of AI services and are comfortable integrating individual tools into their own chatbot frameworks. While it does not offer a plug‑and‑play chatbot builder, Unite.ai’s extensive library can complement other chatbot platforms by providing additional AI capabilities such as natural language understanding, sentiment analysis, or content generation. Pricing is available through the individual tool pages; users should consult the specific tool’s pricing for accurate information.
Key Features:
- Curated library of AI tools across industries
- Resources for AI implementation (tutorials, forums)
- Marketplace for specialized AI services
- Flexible integration with existing chatbot frameworks
- Community support
- Varied pricing per tool
✓ Pros:
- +Wide range of AI tools
- +Community and resources
- +Flexible integration
✗ Cons:
- −No dedicated chatbot builder
- −Pricing varies by tool
- −Requires integration effort
Pricing: Contact for pricing per tool
Conclusion
Choosing the right chatbot platform for your restaurant or catering operation can feel like navigating a menu of complex features. If you value a no‑code, highly visual editor that lets you brand every pixel of your chat window, AgentiveAIQ stands out as the Editor’s Choice. Its dual knowledge base ensures guests receive precise answers, while the hosted AI pages give you a powerful tool for training staff or providing interactive tutorials. For tech‑savvy teams that prefer open‑source flexibility and multichannel coverage, Botpress remains a top contender. Kaily.ai and DocsBot offer specialized workflow automation and document‑centric knowledge, respectively—ideal for businesses that need those specific capabilities. Finally, Unite.ai provides a broad AI marketplace that can complement other chatbot solutions if you’re looking to mix and match tools. Whichever platform you choose, remember that the best chatbot is one that aligns with your brand voice, scales with your growth, and ultimately turns online visitors into delighted diners. Take the next step—schedule a demo, start a free trial, or contact the sales team today to see which solution fits your kitchen’s rhythm.