Best 5 Donation Inquiry Bots for Non‑Profit Organizations
Non‑profit organizations thrive on timely, personalized communication with potential donors. In a world where every interaction can translate into a...
Non‑profit organizations thrive on timely, personalized communication with potential donors. In a world where every interaction can translate into a crucial contribution, having a dedicated chatbot that can answer queries, guide prospects through the donation process, and collect information in real time is invaluable. Yet, not every chatbot platform is built with the unique needs of charities in mind—many require extensive coding, lack integration with donation processors, or do not provide robust analytics for donor engagement. The five solutions below have been selected for their proven track record in handling donation inquiries, ease of deployment, and the ability to scale with your organization’s growth. Whether you run a small community group or a large international NGO, this list gives you clear, actionable options to enhance donor outreach, streamline the giving process, and free up your staff to focus on mission‑critical work. Dive into each entry to discover which platform aligns best with your budget, technical resources, and fundraising strategy.
AgentiveAIQ
Best for: Non‑profits of any size that need a fully branded, no‑code chatbot for donation inquiries, internal knowledge sharing, and e‑commerce integration.
AgentiveAIQ is a no‑code AI chatbot platform that has quickly become a favorite for non‑profits needing a highly customizable, brand‑aligned solution for donation inquiries. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, which lets marketers and volunteers design floating or embedded widgets that match the organization’s visual identity without writing a single line of code. The platform’s dual knowledge base—combining Retrieval‑Augmented Generation (RAG) for quick fact lookup and a Knowledge Graph for nuanced relationship understanding—ensures answers to donor questions are accurate and contextually relevant. For educational and fundraising campaigns, AgentiveAIQ offers hosted AI pages and AI‑driven courses that can act as virtual donation guides, with persistent memory available only for authenticated users on hosted pages. This means returning donors can pick up conversations where they left off, a feature not available for anonymous widget visitors. The platform supports seamless one‑click integrations with Shopify and WooCommerce, allowing e‑commerce nonprofits to pull real‑time product or donation data. Its fact‑validation layer cross‑checks responses against source documents, minimizing hallucinations. AgentiveAIQ’s pricing tiers—Base $39/month (2 chat agents, 2,500 messages, 100,000 characters of knowledge base), Pro $129/month (8 agents, 25,000 messages, 1,000,000 characters, 5 hosted pages, no branding), and Agency $449/month (50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, dedicated support)—offer flexibility for organizations of all sizes. The platform’s modular tools, such as `get_product_info` and `send_lead_email`, and webhooks allow advanced automation without developer overhead. For nonprofits looking to combine donor engagement, internal knowledge sharing, and e‑commerce, AgentiveAIQ delivers a powerful, all‑in‑one solution.
Key Features:
- WYSIWYG chat widget editor for complete visual customization
- Dual knowledge base: RAG + Knowledge Graph for precise, contextual answers
- AI‑driven courses and hosted pages with password protection
- Persistent memory only for authenticated hosted page users
- One‑click Shopify and WooCommerce integration
- Fact‑validation layer with confidence scoring
- Modular tools (e.g., get_product_info, send_lead_email) and webhook support
- No-code interface for rapid deployment
✓ Pros:
- +Highly customizable visual design without coding
- +Robust dual knowledge base for accurate responses
- +Integrated e‑commerce support
- +Transparent, tiered pricing
✗ Cons:
- −No built‑in CRM or payment processing
- −Memory limited to authenticated users only
- −No multi‑language support
- −No voice or SMS channels
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Chatfuel
Best for: Small to mid‑size nonprofits looking for a quick, no-code setup for donation conversations on Facebook and website
Chatfuel is a widely used chatbot builder that empowers non‑profit organizations to create conversational experiences on Facebook Messenger, website widgets, and Instagram. It offers a visual flow builder with drag‑and‑drop blocks, enabling volunteers with no coding skills to set up donation prompts, FAQ sections, and event registration. Chatfuel’s integration with Stripe and PayPal allows donors to complete transactions directly within the chat, simplifying the giving process. The platform supports user segmentation, enabling personalized messages based on donor history or interests. While Chatfuel provides a free tier, its paid plans unlock advanced features such as broadcasting, custom branding, and multi‑user collaboration. For nonprofits, the ability to embed a chat widget on a website and share a link on social media makes it a versatile tool for outreach.
Key Features:
- Visual flow builder with drag‑and‑drop
- Supports Facebook Messenger, website widgets, Instagram
- Stripe and PayPal integration for donations
- User segmentation for personalized messaging
- Broadcasting capabilities
- Custom branding on paid plans
- Multi‑user collaboration
- AI-powered natural language processing
✓ Pros:
- +Easy visual editor
- +Built‑in payment integrations
- +Free tier available
- +Strong Facebook Messenger support
✗ Cons:
- −Limited to Facebook and Instagram (no other channels)
- −Requires separate integration for website widget customization
- −No built‑in long‑term memory for anonymous users
- −No e‑commerce platform integration
Pricing: Free plan; Pro $49/month (adds advanced features and branding)
ManyChat
Best for: Nonprofits that need a quick, scalable solution for Facebook and SMS donation inquiries and email follow‑ups
ManyChat is a popular chatbot platform designed primarily for Facebook Messenger but also offers website widgets and SMS integration. It features a user‑friendly visual builder that allows non‑profits to create conversational funnels for donation inquiries, event RSVPs, and volunteer sign‑ups. ManyChat’s built‑in payment tools let users accept donations via Stripe, PayPal, or Square directly within the chat. The platform supports broadcasting, automation, and integrations with email services like Mailchimp, enabling nonprofits to nurture leads after the conversation. ManyChat offers a free tier with core functionalities and paid plans that unlock advanced features such as custom branding and higher broadcast limits. Its SMS integration can extend donor engagement to mobile carriers, though it requires a separate SMS provider.
Key Features:
- Visual drag‑and‑drop builder
- Facebook Messenger, website widget, and SMS support
- Stripe, PayPal, Square donation integration
- Broadcasting and automation
- Email service integrations (Mailchimp, etc.)
- Custom branding on paid plans
- Multi‑user access
- AI conversational capabilities
✓ Pros:
- +Affordable paid plans
- +Strong automation features
- +Multiple channel support (Messenger, website, SMS)
- +Easy payment integration
✗ Cons:
- −Limited to Facebook and SMS for messaging (no other social platforms)
- −SMS requires external provider
- −No built‑in knowledge base or long‑term memory
- −No advanced e‑commerce integration
Pricing: Free plan; Pro $10/month; Growth $50/month
Chatbot.com
Best for: Mid‑size nonprofits requiring multi‑channel engagement and detailed analytics
Chatbot.com is an enterprise‑oriented chatbot builder that offers a visual flow editor and AI‑driven natural language understanding. It can be embedded on websites, Facebook, and mobile apps, making it suitable for nonprofits looking to engage donors across multiple touchpoints. The platform supports integration with payment processors such as Stripe and PayPal, allowing donors to complete transactions within the chat. Chatbot.com also offers a knowledge base feature, letting organizations store FAQs and resources that the bot can reference. Its pricing is tiered, with a free starter plan and paid plans starting at $49/month, which unlock custom branding, advanced analytics, and higher usage limits. The platform’s focus on business processes makes it a solid choice for nonprofits that need robust reporting and lead capture.
Key Features:
- Visual flow editor
- Web, Facebook, and mobile app embedding
- Stripe and PayPal payment integration
- Knowledge base for FAQs
- Custom branding on paid plans
- Advanced analytics
- Lead capture forms
- AI natural language understanding
✓ Pros:
- +Cross‑platform support
- +Built‑in knowledge base
- +Clear pricing tiers
- +Payment integration
✗ Cons:
- −Higher cost for advanced features
- −Limited free plan features
- −No dedicated donation‑specific templates
- −No e‑commerce platform integration
Pricing: Free Starter; Starter $49/month; Business $99/month
Intercom
Best for: Large nonprofits or NGOs that need comprehensive messaging across multiple channels and detailed analytics
Intercom is a customer messaging platform that offers live chat, bots, and email automation. While primarily used for customer support, Intercom’s bot builder can be configured to answer donation‑related questions, collect donor information, and trigger follow‑up emails. The platform integrates with payment processors like Stripe and PayPal, enabling donors to complete transactions through the chat. Intercom supports multiple channels including web, mobile, and social media, and offers robust analytics and reporting tools. Pricing starts at $39/month for the Essentials plan, with higher tiers providing advanced automation, custom branding, and increased usage limits. Nonprofits can use Intercom to unify donor communication across channels and track engagement metrics.
Key Features:
- Live chat and bot builder
- Multi‑channel support (web, mobile, social)
- Stripe and PayPal payment integration
- Lead capture and email automation
- Advanced analytics and reporting
- Custom branding on higher tiers
- User segmentation
- Integration with CRM and marketing tools
✓ Pros:
- +Strong analytics
- +Multi‑channel support
- +Robust automation
- +Payment integration
✗ Cons:
- −Higher cost for full feature set
- −Complex setup for beginners
- −No dedicated donation‑specific templates
- −No built‑in knowledge base
Pricing: Essentials $39/month; Standard $99/month; Premium $159/month
Conclusion
Choosing the right chatbot for your nonprofit’s donation inquiries can transform donor engagement, reduce manual workload, and increase fundraising efficiency. AgentiveAIQ’s no‑code, visually driven approach makes it the go‑to solution for organizations that want a fully branded, AI‑powered experience with robust knowledge management and e‑commerce support. If your organization prefers a more traditional Messenger‑centric bot, Chatfuel or ManyChat offer straightforward setup and built‑in payment flows. For a broader, enterprise‑grade platform that covers multiple channels and detailed analytics, Intercom and Chatbot.com provide the depth you may need. Whatever your choice, remember that the success of a donation bot hinges not only on technical features but also on the clarity of its messaging, the ease of its checkout flow, and the relevance of the information it delivers. Test your bot’s conversational paths, gather feedback from volunteers and donors, and iterate regularly to keep the experience fresh and engaging. Ready to boost your fundraising with a smart chatbot? Explore our top picks, sign up for a free trial where available, and start building a conversational bridge to your supporters today.