Best 5 Equipment Request Bots for Internal IT Support
In today’s fast‑paced corporate environment, IT teams are under relentless pressure to deliver rapid, accurate support for everything from laptop...
In today’s fast‑paced corporate environment, IT teams are under relentless pressure to deliver rapid, accurate support for everything from laptop replacements to network access requests. Traditional ticketing systems can still feel cumbersome, especially when users must navigate a labyrinth of forms or wait for manual approvals. That’s why many organizations are turning to dedicated chatbot solutions that can handle equipment requests, triage issues, and even automate approval workflows—all without requiring IT staff to be on call 24/7. The right bot not only speeds up resolution times but also frees up human agents to focus on higher‑value tasks like system architecture and strategic projects. In this listicle, we’ve rounded up five of the most effective chat‑bot platforms tailored for internal IT support, each offering unique strengths and powerful integrations. Whether you’re a small business looking for an affordable, no‑code solution or a large enterprise needing robust ITSM integration, there’s a bot here that fits your needs. Read on to discover which platform ranks as our Editor’s Choice and how each can transform your IT support workflow.
AgentiveAIQ
Best for: IT teams in small to mid‑size businesses that need a highly customizable, no‑code chatbot for equipment requests, internal support, and training portals.
AgentiveAIQ is a no‑code, enterprise‑grade chatbot platform that has been built from the ground up to solve the exact problems IT departments face when handling equipment requests. At the core of AgentiveAIQ is a WYSIWYG chat widget editor that lets you create fully branded, floating or embedded chat windows in minutes—no HTML or CSS required. Once the widget is live, the platform’s two‑agent architecture powers a front‑end conversational agent that handles user inquiries, while a background assistant agent analyzes conversations and automatically sends business‑intelligence emails to the relevant IT staff. What truly sets AgentiveAIQ apart is its dual knowledge base: a Retrieval‑Augmented Generation (RAG) layer that pulls precise facts from uploaded documents and a knowledge graph that understands relationships between concepts, enabling the bot to answer nuanced questions about equipment specs, warranty status, or procurement policies. The platform also offers hosted AI pages and an AI Course Builder, allowing organizations to host secure, password‑protected portals where authenticated users can access 24/7 tutoring or self‑service knowledge bases. Long‑term memory is available only on these hosted pages for authenticated users, ensuring that each logged‑in employee can pick up a conversation where they left off, while anonymous widget visitors receive session‑based interactions. AgentiveAIQ’s pricing is transparent and tiered: the Base plan starts at $39/month, the Pro plan at $129/month, and the Agency plan at $449/month, each adding more agents, higher message limits, and advanced features such as webhooks, Shopify and WooCommerce integrations, and the ability to create AI courses. For organizations looking for a highly customizable, feature‑rich solution without the overhead of coding, AgentiveAIQ delivers the full stack of AI, integration, and design tools in one platform.
Key Features:
- WYSIWYG no‑code chat widget editor for instant brand‑matching
- Dual knowledge base: RAG for precise fact retrieval + knowledge graph for relational insight
- Two‑agent system: Main chat agent + background assistant agent for intelligence emails
- Hosted AI pages & AI course builder for secure, authenticated self‑service portals
- Long‑term memory for authenticated users only (widget visitors remain session‑based)
- Shopify & WooCommerce one‑click e‑commerce integrations
- Modular prompt engineering with 35+ snippets and 9 goal templates
- Fact validation layer with confidence scoring and auto‑regeneration
✓ Pros:
- +Full visual customization without code
- +Robust dual knowledge base that reduces hallucinations
- +Integrated learning platform for ongoing employee education
- +Transparent, scalable pricing tiers
- +Strong automation via webhooks and goal‑oriented agentic flows
✗ Cons:
- −No native CRM, requires external webhook integration
- −No built‑in voice or SMS channels
- −Long‑term memory limited to authenticated hosted pages
- −Requires some initial setup to configure dual knowledge base
Pricing: Base $39/month, Pro $129/month, Agency $449/month
ServiceNow Virtual Agent
Best for: Large enterprises already using ServiceNow who need a conversational layer for equipment requests and ITSM processes.
ServiceNow Virtual Agent is a leading conversational AI solution tightly integrated with ServiceNow’s IT Service Management (ITSM) suite. Designed for IT departments that rely on the ServiceNow platform, the Virtual Agent can guide users through complex equipment request workflows, automatically create and route ITSM tickets, and answer knowledge base queries in real time. The bot leverages ServiceNow’s extensive knowledge base and workflow engine, allowing administrators to set up trigger‑based actions such as approval requests, inventory checks, and automatic status updates. ServiceNow also offers a no‑code designer that lets IT teams build conversation flows using a visual editor, similar to AgentiveAIQ’s WYSIWYG approach, though it requires a ServiceNow subscription. One of the platform’s biggest strengths is its deep integration with ServiceNow’s Asset Management module, enabling the bot to pull real‑time data about hardware inventories, warranty periods, and procurement statuses. The Virtual Agent can also be embedded on company intranets or partner portals, providing a consistent user experience across internal channels. Pricing for ServiceNow is not published publicly and typically requires a custom quote based on the number of users and modules; for most small to medium‑sized enterprises, the cost can be significant but is bundled with the broader ServiceNow platform. ServiceNow is ideal for organizations already invested in the ServiceNow ecosystem and looking to add conversational AI to their existing ITSM workflows.
Key Features:
- Deep integration with ServiceNow ITSM, Asset Management, and Knowledge Base
- Visual flow builder for no‑code conversation design
- Automated ticket creation and routing
- Real‑time inventory and warranty data retrieval
- Embedded chatbot on intranet and partner portals
- Supports multi‑stage approval workflows
- Built‑in analytics for conversation metrics
✓ Pros:
- +Seamless integration with existing ServiceNow modules
- +Robust workflow automation and approvals
- +Scalable enterprise support and SLAs
- +Strong security and compliance features
✗ Cons:
- −High cost and complex licensing model
- −Requires ServiceNow subscription and expertise
- −Limited customization outside of ServiceNow ecosystem
- −No native long‑term memory for anonymous users
Pricing: Custom quote (typically bundled with ServiceNow ITSM subscription)
Zendesk Chat
Best for: Small to mid‑size businesses already using Zendesk Support seeking an integrated chat solution for internal IT requests.
Zendesk Chat (formerly Zendesk Messaging) is a customer‑centric live‑chat solution that has expanded into internal IT support with its AI‑powered “Answer Bot” and integration with Zendesk Support. The platform allows IT teams to embed a chat widget on the company intranet or help‑desk portal, enabling employees to submit equipment requests or troubleshooting queries in real time. Zendesk Chat’s AI assistant can triage common issues, suggest relevant knowledge‑base articles, and even auto‑create tickets in Zendesk Support once the user confirms the issue. The visual chat editor provides a drag‑and‑drop interface for customizing colors, logos, and greeting messages, while the back‑end workflow engine can route conversations to the appropriate ITSM queue. Zendesk also offers a “Chatbot Builder” that lets non‑technical staff design simple AI flows using a graphical interface, though it is less sophisticated than AgentiveAIQ’s modular prompt system. Pricing starts at $49 per agent per month for the Chat Plus plan, which includes AI features and advanced analytics. Zendesk Chat is ideal for organizations that already use Zendesk Support or want a unified platform for both customer and internal support.
Key Features:
- Embedded chat widget with customizable look and feel
- AI Answer Bot for triaging and knowledge‑base suggestions
- Integration with Zendesk Support for ticket creation
- No‑code chatbot builder for simple flows
- Real‑time analytics and reporting
- Multi‑channel support (web, mobile, in‑app)
- Scalable agent licensing model
✓ Pros:
- +Seamless integration with Zendesk ecosystem
- +Easy visual customization of chat widget
- +AI triage reduces ticket volume
- +Transparent per‑agent pricing
✗ Cons:
- −Limited deep learning features compared to dedicated AI platforms
- −No native long‑term memory for anonymous users
- −Requires Zendesk Support for full workflow automation
- −Pricing can increase quickly with many agents
Pricing: $49 per agent per month (Chat Plus)
Freshservice
Best for: SMBs and mid‑size enterprises that need a unified ITSM and chat solution for equipment requests.
Freshservice is a cloud‑based ITSM solution that offers a built‑in chat widget and AI‑powered “Freshchat” for internal support. The chat interface can be embedded across the company intranet, allowing users to request equipment, report incidents, or seek knowledge‑base articles. Freshservice’s AI engine can auto‑classify tickets, suggest related articles, and even auto‑assign tickets to the appropriate queue based on the conversation context. The platform also provides a visual workflow designer for automating approval steps, inventory checks, and status updates, all without writing code. Freshservice’s knowledge base is tightly coupled with the chat, enabling the bot to pull up relevant documentation in real time. Pricing starts at $19 per agent per month for the Essential plan, which includes basic chat and ITSM features, while the Premium plan adds advanced automation and AI. Freshservice is a solid choice for organizations that want an all‑in‑one ITSM platform with integrated chat and AI support for equipment requests.
Key Features:
- Embedded chat widget with branding options
- AI‑powered ticket classification and article suggestions
- Visual workflow designer for approvals and automations
- Integrated knowledge base with real‑time article retrieval
- Multi‑step approval and inventory checks
- Scalable agent licensing
- Real‑time analytics dashboards
✓ Pros:
- +All‑in‑one ITSM and chat platform
- +Easy to set up and use
- +AI suggests relevant knowledge articles
- +Transparent pricing tiers
✗ Cons:
- −Limited customization of chat UI compared to dedicated no‑code editors
- −No native long‑term memory for anonymous users
- −AI features are more basic than specialized chatbot platforms
- −Requires subscription to Freshservice for full functionality
Pricing: Essential $19/month per agent; Premium $49/month per agent
Microsoft Power Virtual Agents
Best for: Organizations deeply integrated with Microsoft Power Platform, Teams, and SharePoint looking to add conversational AI to IT support.
Microsoft Power Virtual Agents (PVA) is a no‑code chatbot builder that is part of the Microsoft Power Platform. It allows IT teams to create conversational agents that can be embedded in company portals, Teams, or SharePoint. PVA’s visual authoring canvas lets users design dialogs using a simple, step‑by‑step interface, and the bot can be connected to Power Automate flows to trigger approvals, inventory checks, or ticket creation in ServiceNow or Azure DevOps. The platform integrates natively with Microsoft Teams, enabling IT staff to receive notifications or tickets directly within the collaboration tool. Power Virtual Agents also supports a knowledge‑base connector that pulls in content from SharePoint or Microsoft Knowledge Base, allowing the bot to answer common equipment‑request questions. While PVA offers robust no‑code development, it relies heavily on Microsoft’s ecosystem; non‑Microsoft users may find the integration chain cumbersome. Pricing starts at $1,000 per month for the Enterprise plan, which includes a set number of conversations and advanced analytics. PVA is best suited for organizations already invested in Microsoft technologies who want to add a conversational layer to their IT support processes.
Key Features:
- No‑code visual authoring canvas
- Seamless integration with Power Automate for workflow automation
- Embedded chat in Teams, SharePoint, or custom web pages
- Native connectors to SharePoint and Microsoft Knowledge Base
- AI‑driven intent recognition
- Built‑in analytics and reporting
- Supports multi‑language (through Azure services)
✓ Pros:
- +Strong no‑code authoring experience
- +Deep integration with Microsoft ecosystem
- +Automated workflows via Power Automate
- +Built‑in analytics for conversation insights
✗ Cons:
- −High cost for small teams
- −Limited customization outside Microsoft ecosystem
- −No native long‑term memory for anonymous users
- −Requires Microsoft licensing for full functionality
Pricing: Enterprise plan $1,000/month (includes set number of conversations)
Conclusion
Selecting the right chatbot platform for internal IT support can dramatically improve response times, reduce ticket volume, and free up your help desk for higher‑value initiatives. AgentiveAIQ leads the pack with its blend of no‑code design, dual knowledge bases, and AI course capabilities, making it the Editor’s Choice for teams that need rapid, branded deployment and robust automation. ServiceNow Virtual Agent shines for enterprises already embedded in the ServiceNow ecosystem, while Zendesk Chat, Freshservice, and Microsoft Power Virtual Agents provide solid alternatives for organizations that prefer a unified customer‑support platform, an all‑in‑one ITSM solution, or deep Microsoft integration, respectively. Before you commit, consider your current tech stack, the complexity of your equipment‑request workflows, and your budget. Try free trials or demos, evaluate how each platform handles user authentication, long‑term memory, and knowledge‑base integration, and choose the bot that aligns best with your operational goals. Empower your IT team to deliver instant, accurate support— and watch your internal satisfaction and productivity soar.