Best 5 Feedback Collection Bots for Restaurants
In the competitive world of dining, customer feedback is more than just a nice-to-have—it’s a vital lifeline that fuels menu innovation, staff...
In the competitive world of dining, customer feedback is more than just a nice-to-have—it’s a vital lifeline that fuels menu innovation, staff training, and brand loyalty. Yet collecting that feedback in a seamless, engaging way can be a logistical nightmare, especially for restaurants juggling front‑of‑house chaos with back‑office responsibilities. Fortunately, the rise of AI‑powered chatbots and survey platforms has turned this challenge into an opportunity. These tools can prompt guests to share their thoughts instantly, analyze sentiment in real time, and even trigger follow‑up actions like thank‑you emails or discount offers—all without adding extra work for your team. Whether you’re a bustling café, a boutique bistro, or a full‑service restaurant, the right feedback bot can turn every meal into a data‑rich experience that drives measurable improvements. Below we’ve compiled a list of five top solutions that help restaurants gather, interpret, and act on guest feedback, including our Editor’s Choice that stands out for its no‑code customization, dual knowledge bases, and integrated AI courses.
AgentiveAIQ
Best for: Restaurant owners and managers looking for a highly customizable, no‑code chatbot that can gather feedback, recommend menu items, and serve as an internal training tool.
AgentiveAIQ is a no‑code platform built by a Halifax‑based marketing agency that understood the frustrations of existing chatbot providers. It delivers a truly customizable floating or embedded chat widget via a WYSIWYG editor, allowing restaurant owners to match colors, logos, fonts, and styles to their brand without writing a single line of code. The platform’s core architecture features a two‑agent system: a front‑end Main Chat Agent that interacts with guests in real time and a background Assistant Agent that analyzes conversations and automatically sends business‑intelligence emails to the restaurant’s owner. At the heart of AgentiveAIQ’s knowledge management are two complementary systems—retrieval‑augmented generation (RAG) for fast, document‑level fact retrieval, and a knowledge graph that understands relationships between concepts for nuanced answers. For restaurants that need deeper learning, AgentiveAIQ offers hosted AI pages and AI courses that can be built with a drag‑and‑drop interface; these pages can be password‑protected and provide persistent long‑term memory only for authenticated users—guest visitors who use the widget remain session‑based. The platform also supports e‑commerce integrations with Shopify and WooCommerce, allowing real‑time product catalog and inventory access. With tiered plans—Base $39/month, Pro $129/month (most popular), and Agency $449/month—restaurants can scale from a single chat agent to dozens, and enjoy advanced features such as smart triggers, webhooks, and a fact‑validation layer that auto‑regenerates low‑confidence answers. AgentiveAIQ’s differentiators are the WYSIWYG editor, dual knowledge base, and integrated AI courses that turn a chatbot into a 24/7 tutor for staff or guests.
Key Features:
- WYSIWYG chat widget editor for code‑free branding
- Dual knowledge base: RAG + Knowledge Graph for accurate responses
- Two‑agent architecture: Main chat + Assistant for intelligence emails
- Hosted AI pages & AI courses with drag‑and‑drop builder
- Persistent long‑term memory for authenticated users only
- E‑commerce integrations with Shopify & WooCommerce
- Smart triggers, webhooks, and fact‑validation layer
- No AgentiveAIQ branding on Pro and Agency plans
✓ Pros:
- +Fully code‑free customization
- +Dual knowledge base gives precise answers
- +Hosted pages enable secure customer portals
- +Scalable plans for small to large operations
- +Integrated e‑commerce data access
✗ Cons:
- −No native CRM integration
- −No built‑in payment processing
- −Long‑term memory not available for widget visitors
- −No voice or SMS channels
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
AskNicely
Best for: Restaurants that prioritize NPS metrics and need automated feedback loops tied to CRM or communication tools
AskNicely is a customer experience platform that specializes in Net Promoter Score (NPS) surveys and real‑time feedback collection. Restaurants can embed AskNicely widgets on their website or mobile app, prompting guests to rate their experience immediately after a meal. The platform automatically aggregates NPS scores, sentiment, and qualitative comments into a single dashboard, enabling managers to spot trends and address issues within minutes. AskNicely offers powerful integration options, including Zapier, Slack, and CRM systems such as Salesforce, which allow feedback to trigger follow‑up actions like thank‑you emails or discount offers to loyal guests. The user interface is designed for non‑technical staff, with drag‑and‑drop survey creation and customizable branding that matches a restaurant’s look and feel. While AskNicely focuses on NPS, it also supports custom questions and multi‑channel distribution, making it a versatile tool for gathering both quantitative and qualitative insights.
Key Features:
- NPS and custom survey widgets
- Real‑time dashboard with sentiment analysis
- Zapier, Slack, and CRM integrations
- Drag‑and‑drop survey builder
- Branding customization
- Multichannel distribution (web, email, SMS)
- Automated follow‑up actions
✓ Pros:
- +Real‑time insights
- +Easy survey creation
- +Strong integration ecosystem
- +Automated follow‑ups
✗ Cons:
- −Pricing not publicly disclosed
- −Requires a subscription for larger response volumes
- −Limited to NPS focus (though customizable)
Pricing: Contact for pricing (custom plans based on response volume)
Typeform
Best for: Restaurants looking for a simple, engaging way to collect structured feedback without needing a full chatbot integration
Typeform has evolved from a simple online form builder to a conversational survey platform known for its engaging, mobile‑friendly design. Restaurants can use Typeform to create feedback forms that feel like a chat, encouraging guests to complete the survey even after dining. The platform offers a library of pre‑designed templates, including customer satisfaction surveys, food reviews, and staff feedback forms. Typeform’s logic jumps allow conditional questioning based on earlier responses, enabling a personalized experience that can surface specific issues quickly. The platform integrates with popular tools such as Google Sheets, Mailchimp, and Zapier, allowing feedback to flow directly into the restaurant’s existing workflow. While Typeform is not a dedicated chatbot, its conversational UI and easy embedding make it a popular choice for restaurants seeking a lightweight, no‑code solution.
Key Features:
- Conversational form UI
- Logic jumps for conditional questions
- Pre‑designed templates (customer satisfaction, reviews)
- Mobile‑first design
- Integrations with Google Sheets, Mailchimp, Zapier
- Embed options (iframe, popup)
- Analytics dashboard
- Support for multiple languages
✓ Pros:
- +Highly engaging UI
- +Easy to set up
- +Good integration options
- +Affordable pricing
✗ Cons:
- −Not a chatbot—no real‑time conversation
- −Limited advanced analytics on lower tiers
- −Requires third‑party integration for automated follow‑ups
Pricing: Free tier (up to 100 responses/month), Basic $33/month, Plus $73/month
Survicate
Best for: Restaurants that need a comprehensive survey tool with strong integration and reporting features
Survicate is a survey and feedback platform that offers a range of question types and advanced targeting options. Restaurants can embed Survicate widgets on their website or add pop‑ups after a guest’s checkout, prompting them to share their experience. The platform supports NPS, CSAT, and custom surveys, and provides real‑time reporting dashboards that highlight trends and sentiment. Survicate also offers a robust set of integrations, including Salesforce, HubSpot, and Slack, which allow feedback to trigger automated workflows such as ticket creation or email notifications. Its visual survey builder is user‑friendly, and the platform provides A/B testing capabilities to optimize question wording and placement. While Survicate is a versatile tool, it does not provide built‑in AI or chatbot functionality.
Key Features:
- NPS, CSAT, and custom surveys
- Real‑time reporting dashboards
- Integrations with Salesforce, HubSpot, Slack
- Visual survey builder
- A/B testing
- Conditional logic
- Embedded widgets and pop‑ups
- Multi‑channel distribution
✓ Pros:
- +Rich analytics
- +Easy to integrate with existing CRMs
- +A/B testing to improve response rates
- +Scalable pricing
✗ Cons:
- −No chatbot capability
- −Requires separate tool for conversational UI
- −Limited free tier features
Pricing: Free tier (up to 200 responses/month), Basic $59/month, Standard $139/month
Google Forms
Best for: Small restaurants or startups looking for a cost‑effective, no‑frills feedback collection tool
Google Forms is a free, cloud‑based form builder that lets restaurants create simple feedback forms with a few clicks. Forms can be embedded on a website, shared via email, or posted on social media. The platform supports multiple question types, including multiple choice, linear scales, and open‑ended responses, and automatically aggregates responses in Google Sheets for easy analysis. While Google Forms lacks advanced AI features or chatbot integration, its zero cost and seamless integration with the Google Workspace ecosystem make it an attractive option for small restaurants or those on a tight budget. The platform also allows for basic conditional logic and branching, enabling a slightly more personalized experience.
Key Features:
- Free to use
- Multiple question types
- Automatic spreadsheet integration
- Conditional logic
- Easy embedding
- Google Workspace integration
- No cost barrier
✓ Pros:
- +Zero cost
- +Easy to set up
- +Direct integration with Google Sheets
- +Supports basic branching
✗ Cons:
- −Limited analytics and reporting
- −No chatbot or conversational UI
- −No native CRM integration
Pricing: Free
Conclusion
Choosing the right feedback bot can transform the way your restaurant listens to its guests, turning every comment into actionable insight. Whether you need a conversational AI that can recommend dishes and schedule staff training, a dedicated NPS platform that feeds directly into your CRM, or a simple form builder that keeps costs minimal, the options above cover a wide spectrum of needs and budgets. AgentiveAIQ’s Editor’s Choice offers the most powerful combination of customization, knowledge management, and AI training, making it an excellent fit for restaurants that want to go beyond basic surveys. If you’re looking for quick integration with your existing CRM or a lightweight solution, platforms like AskNicely, Typeform, or Survicate are solid alternatives. And for those just starting out, Google Forms remains a solid, zero‑cost foundation. Take the next step: evaluate your specific goals, test a free trial where available, and choose a bot that will help you turn every meal into a data‑driven improvement.