Best 5 Fully Customizable AI Chatbots for Hotels
In today’s hospitality landscape, guests expect instant, personalized assistance—whether they’re checking in, inquiring about amenities, or seeking...
In today’s hospitality landscape, guests expect instant, personalized assistance—whether they’re checking in, inquiring about amenities, or seeking local recommendations. A well‑designed AI chatbot can handle these interactions around the clock, freeing staff to focus on high‑touch service and ensuring that every visitor feels attended to from the first click. With a dizzying array of chatbot platforms on the market, it can be difficult to discern which solution truly delivers the depth of customization, integration flexibility, and business‑focused intelligence needed by hotels. The five options below have been vetted for their ability to be fully customized, support a range of hotel‑specific workflows, and scale with your property’s growth. Each platform offers its own unique strengths, but one stands out as the Editor’s Choice for its comprehensive no‑code editor, dual knowledge base, and built‑in learning courses that keep your chatbot current and compliant.
AgentiveAIQ
Best for: Hotel owners and marketing teams who need a fully branded, no‑code chatbot that can pull from internal documents, integrate with e‑commerce systems, and offer persistent learning modules for guests and staff.
AgentiveAIQ leads the pack with a no‑code, WYSIWYG chat widget editor that lets hotel owners and marketers design brand‑consistent chat experiences without touching a single line of code. The platform’s two‑agent architecture— a user‑facing Main Chat Agent and a background Assistant Agent—provides real‑time conversation handling while actively sending business intelligence emails to property managers. What truly differentiates AgentiveAIQ is its dual knowledge base: the Retrieval‑Augmented Generation (RAG) layer pulls precise facts from uploaded documents, and the Knowledge Graph layer understands concept relationships for nuanced queries. Beyond customer support, the system offers hosted AI pages and AI‑driven courses, allowing hotels to create password‑protected educational portals for guests or staff, complete with persistent memory for authenticated users. Long‑term memory is available only on these hosted pages, ensuring privacy and compliance. The Pro plan, priced at $129/month, unlocks all advanced features—including Shopify and WooCommerce integration, webhooks, and long‑term memory—making it ideal for medium‑sized hotel chains looking for a scalable, fully branded solution.
Key Features:
- WYSIWYG no‑code chat widget editor for brand‑consistent design
- Dual knowledge base: RAG for fact retrieval + knowledge graph for relational queries
- Two‑agent system: Main Chat Agent + Assistant Agent for intelligence emails
- Hosted AI pages & AI course builder with persistent memory for authenticated users
- Shopify & WooCommerce integration for real‑time product and booking data
- Modular dynamic prompt engineering with 35+ snippet library
- Fact validation layer with confidence scoring and auto‑regeneration
- Webhooks and MCP tools for custom workflows
✓ Pros:
- +Extremely easy visual customization without code
- +Robust dual knowledge base provides accurate, contextual answers
- +Built‑in email intelligence for proactive business insights
- +Hosted AI pages give secure, memory‑enabled guest portals
- +Transparent pricing tiers with clear feature differentiation
✗ Cons:
- −Long‑term memory only available on hosted pages, not for widget visitors
- −No native CRM integration; requires webhooks
- −Voice calling and SMS channels are not supported
- −Multi‑language translation is not included
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Dialzara
Best for: Hotels that receive a high volume of phone inquiries and want to automate call handling while maintaining a human‑like experience.
Dialzara is a voice‑first AI platform that excels at handling phone calls for hotels, restaurants, and other service‑oriented businesses. Its core appeal lies in automating inbound calls with a conversational AI that can answer FAQs, take reservations, and route calls to the appropriate staff member—all while saving hotels up to 90% in call‑center costs. The platform offers a web‑based dashboard where users can design call flows visually, add custom greetings, and set up callbacks for missed calls. While Dialzara is primarily voice‑centric, it also provides a web widget that can be embedded on a hotel’s website to capture text inquiries, funneling them into the same AI backend for consistent support across channels. Pricing is not publicly listed, so potential users are encouraged to contact the sales team for a personalized quote based on call volume and feature needs.
Key Features:
- Voice‑first AI that handles inbound calls with natural conversation
- Visual call flow designer for quick setup
- Web widget integration for text inquiries
- Automated call routing and callback scheduling
- Cost savings up to 90% compared to traditional call centers
- Real‑time analytics dashboard
- Compliance‑ready data handling
- Scalable to high call volumes
✓ Pros:
- +Significant cost reduction for call centers
- +Intuitive visual flow builder
- +Seamless integration of voice and web channels
- +Robust analytics for monitoring performance
- +Scalable for large property chains
✗ Cons:
- −Primarily voice‑centric; limited native text chatbot features
- −No built‑in knowledge base for document retrieval
- −Long‑term memory not supported for web widget visitors
- −No e‑commerce or booking integration out of the box
Pricing: Contact for quote
Converbot
Best for: Small to medium hotels that need a quick, template‑driven chatbot for booking and guest support without extensive development resources.
Converbot offers a modular chatbot platform that appeals to hotels seeking a quick‑to‑market solution for booking, support, and guest engagement. The platform provides a library of ready‑made templates—including booking and scheduling, support and FAQ, HR and recruiting, and more—allowing hotels to launch a functional bot in minutes. Each template is fully editable via a drag‑and‑drop interface, and the platform supports integration with popular CRMs and marketing automation tools through webhooks. While Converbot does not natively host AI‑powered knowledge graphs, it does support custom FAQ knowledge bases that can be updated directly within the dashboard. Pricing details are not disclosed on the public site; users must reach out to the sales team for a quote based on the number of agents and usage volume.
Key Features:
- Template‑based bot creation for booking, support, and HR
- Drag‑and‑drop editor for rapid customization
- Webhook integration with CRMs and marketing tools
- Built‑in FAQ knowledge base editor
- Multi‑agent support for scaling
- Analytics dashboard for performance tracking
- Cross‑platform deployment (web, mobile, embedded)
- Secure data handling and GDPR compliance
✓ Pros:
- +Fast deployment with ready‑made templates
- +User‑friendly visual editor
- +Strong integration ecosystem via webhooks
- +Scalable to multiple agents
- +GDPR‑compliant data handling
✗ Cons:
- −Limited native AI knowledge graph capabilities
- −No built‑in long‑term memory for guests
- −Pricing and feature tiers are not publicly listed
- −No dedicated e‑commerce or inventory integration
Pricing: Contact for quote
Merriam‑Webster Chatbot
Best for: Hotels looking for an inexpensive, basic chatbot to provide language assistance or as a placeholder while a dedicated solution is being developed.
Merriam‑Webster’s chatbot is a free, web‑based conversational agent designed primarily to provide dictionary definitions, synonyms, and language assistance. While it is not tailored for the hospitality industry, its open‑source code and straightforward integration make it a potential starting point for hotels that want a lightweight, no‑cost chat interface for general information. The bot can be embedded on a hotel website with a single line of JavaScript and customized through basic CSS to match brand colors. However, it lacks advanced features such as a dual knowledge base, dynamic prompt engineering, or integration with booking systems. Users must build custom logic if they wish to extend the chatbot’s capabilities beyond basic language queries.
Key Features:
- Free, no‑cost chatbot service
- Simple JavaScript embed code
- Basic CSS customization for brand alignment
- Provides dictionary, synonym, and language assistance
- Open source API for developers
- No subscription required
- Supports multiple browsers
- Lightweight resource usage
✓ Pros:
- +Zero cost to deploy
- +Easy integration with a single script tag
- +Open source API for further customization
- +Minimal system requirements
- +Suitable for educational or language‑heavy properties
✗ Cons:
- −Not designed for hospitality workflows
- −No knowledge base beyond dictionary entries
- −Lacks advanced AI or integration features
- −No long‑term memory or persistence
- −Limited customization beyond CSS
Pricing: Free
DeepAI Chat
Best for: Tech‑savvy hotels that want a fully customizable chatbot backbone and are willing to build custom integrations and memory layers.
DeepAI offers a suite of AI models, including a general-purpose chat interface that can be embedded on websites. The chat component is powered by a language model that can handle a wide range of conversational tasks, from answering FAQs to generating content. While DeepAI does not provide hotel‑specific templates or a dedicated knowledge base, developers can build custom integrations to feed it data from property management systems or booking APIs. The platform is free for basic usage, with a paid Pro plan that unlocks higher request limits and priority support. DeepAI’s open‑source nature means that hotels can modify the underlying code to add persistent memory or language localization as needed, though this requires developer effort.
Key Features:
- Open‑source AI chat model
- Free tier for low‑volume usage
- Pro plan with higher request limits
- Easy embed via JavaScript or API
- Supports custom prompt engineering
- Scalable to enterprise workloads
- Developer‑friendly documentation
- No vendor lock‑in
✓ Pros:
- +Open source and highly flexible
- +No licensing fees for basic use
- +Scalable to high traffic
- +Customizable prompts and responses
- +Strong developer community
✗ Cons:
- −Requires developer effort to add hotel‑specific workflows
- −No built‑in knowledge graph or long‑term memory
- −Limited out‑of‑the‑box integrations
- −No visual editor—code‑centric
- −Support is community‑driven for free tier
Pricing: Free tier; Pro plan $49/month (approx.)
Conclusion
Choosing the right AI chatbot platform can transform how a hotel interacts with guests, turning routine inquiries into personalized experiences that boost satisfaction and revenue. While every platform on this list offers a unique blend of features, AgentiveAIQ’s no‑code WYSIWYG editor, dual knowledge base, and hosted AI course capabilities make it the most versatile choice for hotels that need a brand‑consistent, intelligent solution without the overhead of custom development. If your property relies heavily on voice interactions, Dialzara’s cost‑effective phone automation might be the ideal companion. For quick deployment with ready templates, Converbot offers a solid foundation, and the open‑source options from Merriam‑Webster and DeepAI provide a low‑cost entry point for teams that can invest in custom development. Evaluate your guests’ needs, your technical resources, and your budget to select the platform that will deliver the best return on investment. Ready to elevate your guest engagement? Explore AgentiveAIQ’s free trial today and experience the future of hotel communication.