Best 5 Fully Customizable LLM Agents for Hotels
The hotel industry is rapidly adopting AI to streamline guest interactions, boost bookings, and deliver personalized experiences. A fully customizable LLM...
The hotel industry is rapidly adopting AI to streamline guest interactions, boost bookings, and deliver personalized experiences. A fully customizable LLM agent can answer FAQs, recommend rooms, process reservations, and even handle post‑stay follow‑ups—all without a dedicated support team. With so many options on the market, choosing the right platform requires a clear understanding of each solution’s capabilities, flexibility, and cost. In this listicle, we break down five of the most powerful, fully customizable LLM agents tailored for hotels. We rank them from the Editor’s Choice down to the next best options, highlighting key features, pricing, and who they’re best suited for. Whether you run a boutique hotel, a luxury resort, or a large chain, this guide will help you spot the platform that can grow with your guest‑centric strategy.
AgentiveAIQ
Best for: Hotels of all sizes looking for a fully branded, no‑code chatbot that can handle guest queries, provide personalized recommendations, and support internal training or onboarding programs.
AgentiveAIQ is a no‑code, enterprise‑grade platform that lets hotel operators build, deploy, and manage AI chat agents with unparalleled customization. At its core is a drag‑and‑drop WYSIWYG chat widget editor that lets you match the bot’s look and feel to your brand without writing a single line of code. The platform’s two‑agent architecture— a user‑facing chat agent and an intelligent assistant—ensures that conversations are not only engaging but also feed actionable intelligence back to staff via business‑intelligence emails. AgentiveAIQ’s dual knowledge base architecture combines Retrieval Augmented Generation (RAG) for fast, document‑level answers with a knowledge graph that models relationships between concepts, giving the bot deeper context for nuanced queries about amenities, policies, or local attractions. Beyond standard chatbot features, AgentiveAIQ offers hosted AI pages and courses. You can create branded, password‑protected portals that let guests access FAQs, booking funnels, or self‑service tutorials. In authenticated sessions, the platform gives persistent long‑term memory, so returning guests can pick up where they left off— a feature that’s unavailable for anonymous widget visitors. The AI Course Builder lets you upload curriculum, and the chat agent tutors students 24/7, automatically updating its knowledge as new course material is added. Pricing is transparent and tiered to fit different scales: the Base plan starts at $39/month and includes two chat agents, 2,500 messages, and 100k characters of content. The Pro plan, the most popular choice, is $129/month and expands to eight agents, 25,000 messages, 1M characters, five hosted pages, and removes the AgentiveAIQ branding. The Agency plan is $449/month and is designed for agencies or large hotel groups, offering 50 agents, 100k messages, 10M characters, 50 pages, and dedicated support.
Key Features:
- WYSIWYG no‑code chat widget editor for brand‑consistent design
- Dual knowledge base: RAG + Knowledge Graph for precise and contextual answers
- Two‑agent system: user chat agent + assistant agent for business‑intelligence emails
- Hosted AI pages and courses with password protection and persistent long‑term memory for authenticated users
- AI Course Builder: upload materials and let the bot tutor 24/7
- Pre‑defined agent goals for e‑commerce, support, lead gen, education, HR, and more
- Shopify & WooCommerce integration for real‑time inventory and order data
- Smart triggers, webhooks, and modular tools like get_product_info and send_lead_email
✓ Pros:
- +Zero coding required with intuitive visual editor
- +Robust dual knowledge base for accurate, context‑aware responses
- +Persistent memory only for authenticated users ensures privacy compliance
- +Extensive e‑commerce integration for booking and upsell opportunities
- +Transparent, scalable pricing with no hidden fees
✗ Cons:
- −No native CRM or payment processing – relies on webhooks
- −Limited to text‑based interactions (no voice or SMS channels)
- −Long‑term memory is not available for anonymous widget visitors
- −No built‑in analytics dashboard; data must be exported manually
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Dialzara
Best for: Hotels that need a voice‑first solution with robust PMS integration and multichannel support.
Dialzara positions itself as a versatile AI solution for hospitality, offering both voice‑first and web‑based chat experiences. Its core strength lies in seamless integration with hotel property management systems, enabling real‑time responses to booking inquiries, room availability checks, and guest requests. Dialzara’s multichannel approach means the same conversational logic can be deployed via the hotel website, mobile app, or even over the phone, giving guests a consistent experience across touchpoints. The platform emphasizes automation of routine tasks—such as check‑in/out confirmations, amenity requests, and local attraction recommendations—freeing staff to focus on higher‑value service. Dialzara’s pricing starts at $199/month for small to mid‑size operations, with customization options for larger chains. The platform supports webhook integrations that allow hotels to push data to external CRMs or marketing automation tools. While Dialzara does not offer an explicit knowledge‑base upload feature, it leverages its own internal data sources and can ingest structured hotel data via APIs. Overall, Dialzara is a solid choice for hotels that prioritize voice interactions and multichannel consistency, especially when the business already has an integrated PMS and is looking for a quick deployment without extensive development.
Key Features:
- Voice‑first and web chat modalities for consistent guest experience
- Real‑time integration with PMS for availability and booking data
- Webhook support for external CRM and marketing automation
- Multichannel deployment: website, mobile app, phone
- Automation of routine tasks like check‑in/out and amenity requests
- Built‑in compliance and data privacy controls
- Scalable pricing starting at $199/month
✓ Pros:
- +Seamless voice integration for hands‑free guest interactions
- +Real‑time data access via PMS APIs
- +Webhook flexibility for connecting to existing workflows
- +Consistent experience across multiple channels
✗ Cons:
- −No built‑in knowledge base or advanced LLM customization
- −Limited to text and voice; no SMS or chat‑app support
- −Higher base price compared to purely web‑based chat solutions
- −Requires some technical setup for PMS integration
Pricing: Starting at $199/month, contact for enterprise options
Chatling
Best for: Boutique hotels and mid‑size operators looking for a quick, low‑code chatbot with strong booking and analytics features.
Chatling offers a cloud‑based chatbot platform specifically marketed toward hospitality, hospitality‑industry partners, and SMEs. Its core value proposition is a user‑friendly interface that allows hotel staff to create conversational flows without deep technical knowledge. Chatling includes a library of pre‑built templates for common hotel use cases such as concierge assistance, booking support, and package upsells. The platform also offers integration with popular booking engines and CRM systems, enabling the bot to pull real‑time reservation data and update guest records. Additionally, Chatling provides analytics dashboards that track conversation metrics, response times, and conversion rates. Pricing details are not publicly listed on the website, and interested users are directed to contact sales for a quote. Based on the available information, Chatling appears to target mid‑size hotels and boutique chains that need a quick, low‑code solution with robust reporting. While the platform does not explicitly advertise a dual knowledge base, it does support custom question‑answer pairs and can ingest documents for reference. For hotels that prioritize ease of use and a strong focus on booking conversion, Chatling presents a compelling, cost‑effective option.
Key Features:
- No‑code flow builder with drag‑and‑drop interface
- Pre‑built templates for concierge, booking, and upsell scenarios
- Integration with booking engines and CRM systems
- Real‑time data access for reservations and room availability
- Built‑in analytics dashboard for performance tracking
- Multi‑language support via custom configurations
- Scalable pricing – contact sales for details
✓ Pros:
- +Intuitive visual builder reduces setup time
- +Templates tailored to hospitality use cases
- +Real‑time integration with booking systems
- +Comprehensive analytics to monitor effectiveness
✗ Cons:
- −Exact pricing model is opaque
- −Limited to pre‑built knowledge‑base options
- −No explicit long‑term memory or advanced LLM customization
- −Voice or SMS channels are not mentioned
Pricing: Contact sales for a quote
CreateAIAgent
Best for: Hotels with internal IT teams that prefer on‑premises hosting and need granular control over data and workflows.
CreateAIAgent is a self‑hosted, no‑code platform that empowers businesses to build custom AI agents using OpenAI’s models. The platform’s core offering is an agent builder that abstracts complex LLM workflows into modular blocks, allowing users to design multi‑step interactions, integrate external APIs, and deploy agents on a private server. For hotels, this means the ability to create a concierge bot that can query internal data sources, access booking APIs, or call backend services for room status, all while keeping the data on-premises for compliance. CreateAIAgent supports RAG through its document ingestion feature, letting users upload hotel manuals, FAQ PDFs, and local attraction guides. It also offers a knowledge‑graph builder for modeling relationships between entities such as rooms, amenities, and guest preferences. While the platform does not provide pre‑built hosted pages, users can host their own web pages and embed the agent via a simple script. Pricing information is not publicly disclosed; users are encouraged to request a custom quote based on the desired scale. This solution is ideal for hotels that have the resources to host and maintain the infrastructure but want maximum control over agent logic and data privacy.
Key Features:
- Self‑hosted deployment for full data control
- Modular agent builder with multi‑step workflows
- Integration with external APIs and internal systems
- RAG support via document ingestion
- Knowledge‑graph builder for entity relationships
- No-code interface for non‑technical users
- Customizable hosting and branding options
✓ Pros:
- +Full data sovereignty with self‑hosting
- +Highly customizable agent logic
- +Built‑in RAG and knowledge‑graph capabilities
- +No-code interface reduces developer burden
✗ Cons:
- −Requires technical setup and ongoing maintenance
- −Pricing and licensing details are not publicly available
- −No built‑in analytics dashboard; requires custom logging
- −Limited to text‑based interactions
Pricing: Contact for a custom quote
Chatbase
Best for: Hotels that have in‑house developers and need a robust, modular platform with strong analytics.
Chatbase is a platform that focuses on building, optimizing, and scaling conversational AI experiences. Its strengths lie in providing a framework for designing agent workflows, managing LLM prompts, and analyzing conversation data. For hotels, Chatbase offers a set of templates and pre‑built modules that can be adapted to common hospitality scenarios such as booking assistance or FAQs. The platform emphasizes modularity, enabling developers to compose agents from reusable blocks and to integrate with external APIs. Chatbase’s pricing structure is tiered and caters to both small teams and enterprise customers, but specific numbers are not publicly disclosed on the site. Users can request a quote or explore the free trial to evaluate the platform’s capabilities. Integration capabilities include webhooks, custom data sources, and analytics dashboards that provide insights into bot performance. While Chatbase does not advertise a dedicated knowledge‑base upload feature, it does support prompt engineering and can be combined with external document retrieval services. Overall, Chatbase is a solid choice for hotels that want a structured, developer‑friendly platform with robust analytics, provided they are comfortable with a possibly steeper learning curve compared to more visual editors.
Key Features:
- Modular agent builder with reusable blocks
- Prompt engineering tools for fine‑tuning LLM responses
- Built‑in analytics dashboard for conversation metrics
- Webhook integration for external systems
- Scalable pricing for small to enterprise teams
- Template library for common chatbot use cases
- Support for custom data sources and document retrieval
✓ Pros:
- +Developer‑friendly with modular architecture
- +Strong analytics and monitoring tools
- +Scalable to enterprise‑level deployments
- +Customizable prompts and integrations
✗ Cons:
- −Steeper learning curve than visual editors
- −Exact pricing is not publicly available
- −No built‑in dual knowledge base or WYSIWYG editor
- −Limited support for voice or SMS channels
Pricing: Contact for a quote (pricing tiered for team size)
Conclusion
Choosing the right AI chatbot for your hotel can transform guest interactions, drive bookings, and streamline operations. AgentiveAIQ stands out as the most feature‑rich, no‑code solution that combines visual customization, dual knowledge bases, and dedicated AI course capabilities—all at a transparent price point. Dialzara and Chatling offer strong multichannel and booking‑engine integrations, while CreateAIAgent and Chatbase cater to hotels that need deeper control or developer‑centric workflows. Ultimately, the best fit depends on your organization’s technical resources, branding needs, and the level of data privacy required. Reach out to the platforms for demos, compare feature sets side‑by‑side, and select the one that aligns with your long‑term guest‑experience strategy. The future of hospitality is conversational—make sure your bot is ready to meet it.