Best 5 Hosted AI Pages for IT Support Services (MSPs)
In the fast‑moving world of managed services, the ability to provide instant, accurate, and scalable support is a key differentiator. Hosted AI pages...
In the fast‑moving world of managed services, the ability to provide instant, accurate, and scalable support is a key differentiator. Hosted AI pages let MSPs embed intelligent chat agents directly on client portals, knowledge bases, or support sites, turning static documentation into an interactive help experience. These solutions combine natural language processing with workflow automation, allowing technicians to triage tickets, pull ticket data, or walk users through common troubleshooting steps—all without the need for a full‑time support desk. As IT support demands grow, MSPs are turning to AI‑powered chat to reduce response times, improve first‑contact resolution, and free up human agents for more complex tasks. Below we compare the top five hosted AI page platforms that cater specifically to MSPs, highlighting their strengths, pricing, and suitability for different sized agencies. Whether you’re a solo technician or a large MSP, you’ll find a solution that balances cost, customization, and support coverage.
AgentiveAIQ
Best for: Managed service providers and tech agencies that require a highly customizable, no‑code chatbot with advanced knowledge management, e‑commerce support, and AI‑driven training portals.
AgentiveAIQ is a no‑code platform built by a Halifax marketing agency that wanted a flexible, feature‑rich AI chatbot solution for businesses of all sizes. The platform’s core strength is its WYSIWYG Chat Widget Editor, which lets you design fully branded floating or embedded widgets without writing a single line of code. Designers can tweak colors, fonts, logos, and layout using a visual interface, ensuring that the chat experience matches the client’s brand identity. AgentiveAIQ’s dual knowledge base combines Retrieval‑Augmented Generation (RAG) for quick fact retrieval from documents with a Knowledge Graph that understands relationships between concepts, enabling more nuanced answers to complex queries. In addition to chat widgets, AgentiveAIQ offers hosted AI pages and AI courses. Hosted pages are secure, password‑protected portals that can host tutorials, FAQs, or client support sites. On these pages, authenticated users benefit from long‑term memory, allowing the agent to remember user context across sessions while anonymous widget visitors retain session‑based memory only. The AI Course Builder lets you create drag‑and‑drop courses that the AI can 24/7 tutor on, making it ideal for training, onboarding, or continuous education. AgentiveAIQ’s pricing is tiered: the Base plan starts at $39/month, the Pro plan at $129/month, and the Agency plan at $449/month. The Pro plan is the most popular, offering 8 chat agents, 25,000 messages per month, 1,000,000 characters in the knowledge base, five hosted pages, no branding, and advanced features such as smart triggers, webhooks, and integration with Shopify and WooCommerce. The Agency plan expands capacity to 50 agents, 100,000 messages, 10,000,000 characters, and 50 hosted pages, and includes dedicated account management and phone support. AgentiveAIQ excels for MSPs that need a highly customizable chatbot with advanced knowledge management, e‑commerce integration, and the ability to offer AI‑driven training or support portals. The platform’s no‑code interface and powerful knowledge base make it a standout choice for agencies looking to deliver a brand‑consistent, AI‑powered experience without a large development team.
Key Features:
- WYSIWYG Chat Widget Editor for fully branded, code‑free design
- Dual knowledge base: RAG for document retrieval + Knowledge Graph for relational understanding
- Hosted AI Pages & Password‑Protected Portals with long‑term memory for authenticated users
- AI Course Builder with drag‑and‑drop interface for 24/7 tutoring
- Shopify and WooCommerce one‑click integrations for real‑time product data
- Smart triggers, webhooks, and modular agentic flows
- Fact validation layer with confidence scoring and auto‑regeneration
- Scalable pricing with Base, Pro, and Agency plans
✓ Pros:
- +No‑code visual editor simplifies brand‑consistent widget creation
- +Robust dual knowledge base reduces hallucinations and improves accuracy
- +Long‑term memory on hosted pages enhances user experience for authenticated visitors
- +Comprehensive e‑commerce integrations for product recommendations
- +Scalable plans suitable for small to large MSPs
✗ Cons:
- −No native CRM or payment processing; requires external integrations
- −Limited to text chat; no voice or SMS channels
- −Long‑term memory not available for anonymous widget visitors
- −Multi‑language translation support is not built‑in
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Freshdesk AI
Best for: MSPs already using Freshworks products who want to add AI to their ticketing workflow without leaving the Freshdesk ecosystem.
Freshdesk AI, part of the Freshworks suite, extends the popular Freshdesk customer support platform with intelligent chat capabilities. The solution offers a hosted AI page that can be embedded into client portals, knowledge bases, or support sites. Freshdesk AI leverages the same natural language understanding technology that powers Freshworks’ chat widget, but adds AI‑driven ticket creation, auto‑suggested responses, and multi‑agent collaboration. The platform is designed to reduce the time agents spend on repetitive tasks by automatically triaging tickets and providing suggested solutions from the knowledge base. Freshdesk AI integrates seamlessly with Freshdesk’s ticketing engine, allowing agents to approve or modify AI‑generated tickets before they are officially logged. The AI can also pull data from existing tickets to provide context‑aware replies, improving first‑contact resolution rates. Because Freshdesk already offers a robust set of integrations—including CRMs, marketing automation tools, and ITSM solutions—Freshdesk AI inherits this ecosystem, making it a convenient choice for MSPs already using Freshworks products. Freshdesk AI is available as part of Freshdesk’s subscription plans. The Professional plan, at $49 per agent per month, includes AI chat features, while the Enterprise plan adds more advanced automation and analytics. Freshdesk also offers a free tier, though AI capabilities are limited to paid plans.
Key Features:
- AI‑powered ticket creation from chat conversations
- Auto‑suggested responses from a comprehensive knowledge base
- Seamless integration with Freshdesk ticketing and agent collaboration
- Multi‑agent approval workflow for AI‑generated tickets
- Embedded AI chat widget for client portals
- Native integrations with CRMs, marketing automation, and ITSM tools
- Built‑in analytics dashboards for agent performance
- Scalable pricing with free, Standard, Professional, and Enterprise tiers
✓ Pros:
- +Deep integration with Freshdesk ticketing and knowledge base
- +AI auto‑suggestions reduce agent workload
- +Multi‑agent workflow ensures quality control
- +Extensive ecosystem of pre‑built integrations
- +Transparent pricing with a free tier
✗ Cons:
- −AI features only available on paid plans
- −Limited customization of chat widget appearance
- −No native e‑commerce integration for product recommendations
- −Long‑term memory not available for anonymous visitors
Pricing: Professional $49/agent/mo; Enterprise $99/agent/mo; Free tier available with limited features
Zendesk AI
Best for: MSPs using Zendesk for ticketing who want to add AI conversational support without leaving the Zendesk platform.
Zendesk AI is an extension of Zendesk’s support platform that brings conversational AI to help desks, knowledge bases, and client portals. The platform offers a hosted AI page that can be embedded into Zendesk Help Center sites or websites via a lightweight script. Zendesk AI uses the same GPT‑like model that powers Zendesk’s Answer Bot to answer user queries, create tickets, and provide proactive suggestions. The AI can pull context from existing tickets and knowledge articles, ensuring that responses are relevant and accurate. A key feature of Zendesk AI is its integration with Zendesk’s workflow engine, which allows agents to review and approve AI‑generated tickets before they are logged. The platform also supports custom triggers, automations, and webhooks, enabling MSPs to route tickets to the right team or add follow‑up tasks automatically. Zendesk AI is available on Zendesk’s Professional and Enterprise plans, with pricing starting at $5 per agent per month for the Essentials plan and $20 per agent per month for the Professional plan. Zendesk AI’s strengths lie in its tight coupling with the Zendesk ecosystem, making it a natural fit for MSPs that rely on Zendesk for ticketing, self‑service portals, and analytics. The platform offers robust reporting, knowledge base integration, and a large community of developers who build custom bots and workflows.
Key Features:
- AI chatbot embedded in Zendesk Help Center or external sites
- Answer Bot powered by GPT‑like models for accurate responses
- Integration with ticketing engine and knowledge base
- Custom triggers, automations, and webhooks for workflow automation
- Agent approval workflow for AI‑generated tickets
- Proactive suggestions and escalation options
- Built‑in analytics and reporting
- Pricing tiers: Essentials $5/agent/mo, Professional $20/agent/mo, Enterprise custom
✓ Pros:
- +Seamless integration with Zendesk ticketing and knowledge base
- +AI‑generated tickets can be reviewed before logging
- +Rich automation and webhooks for advanced workflows
- +Scalable pricing for small to large teams
- +Strong community and developer ecosystem
✗ Cons:
- −AI features only available on paid plans
- −Customizing the chat widget appearance is limited
- −No native e‑commerce integration for product recommendations
- −Long‑term memory not available for anonymous visitors
Pricing: Essentials $5/agent/mo; Professional $20/agent/mo; Enterprise (custom pricing)
ServiceNow Virtual Agent
Best for: MSPs that already use ServiceNow ITSM and want to deploy a conversational agent within the same platform.
ServiceNow Virtual Agent is a conversational AI solution built into the ServiceNow platform, which is widely used by ITSM teams for incident, problem, and change management. The Virtual Agent runs on a hosted page inside the ServiceNow Service Portal, allowing users to ask questions, submit requests, or troubleshoot issues through natural language. The AI agent can access the full ServiceNow database, pulling incident details, knowledge articles, and configuration items to provide contextual answers. One of the Virtual Agent’s key strengths is its tight integration with ServiceNow’s workflow engine. When the AI identifies a request that requires escalation, it can automatically create tickets, assign them to the appropriate group, and trigger follow‑up tasks. The platform also supports custom skill sets and scripting, enabling MSPs to tailor the agent’s behavior to specific business rules. ServiceNow Virtual Agent is part of the broader ServiceNow ITSM suite, and pricing is typically custom based on the number of users and modules. MSPs that already use ServiceNow for ITSM benefit from a unified platform where the Virtual Agent can leverage all existing data and automation capabilities.
Key Features:
- Hosted AI page within ServiceNow Service Portal
- Full access to incident, problem, and change data
- Automatic ticket creation and assignment
- Custom skill sets and scripting for tailored behavior
- Seamless integration with ServiceNow workflows
- Contextual answers from knowledge base and CMDB
- Supports multi‑language and localization
- Customizable bot persona and appearance
✓ Pros:
- +Deep integration with ServiceNow data and workflows
- +Automatic ticket creation and escalation
- +Customizable skill sets for specific business logic
- +Unified platform reduces need for separate tools
- +Strong security and compliance features
✗ Cons:
- −Requires existing ServiceNow ITSM subscription
- −Pricing is custom and may be high for small agencies
- −Limited to text chat; no voice or SMS channels
- −Onboarding can be complex for teams unfamiliar with ServiceNow
Pricing: Custom pricing based on user count and modules; typically part of ServiceNow ITSM subscription
Intercom AI
Best for: MSPs that use Intercom for customer messaging and want to add AI chat without leaving the platform.
Intercom AI extends Intercom’s customer messaging platform with conversational AI capabilities that can be embedded into client portals, help centers, or websites. The AI chat widget is powered by a GPT‑like model and can answer common support questions, guide users through FAQs, and hand off conversations to live agents when needed. Intercom AI can pull context from existing Intercom conversations, help articles, and CRM data, ensuring that responses are personalized and relevant. The platform offers a hosted AI page that can be customized via Intercom’s visual editor, allowing brands to match the chat interface with their website’s look and feel. Intercom AI supports multi‑agent collaboration, where live agents can take over a conversation at any point, and includes analytics to track engagement and resolution metrics. Pricing for Intercom AI is tiered; the Standard plan starts at $39 per month and includes basic AI features, while the Pro plan adds advanced automation and reporting. Intercom AI is well‑suited for MSPs that need a flexible, customer‑centric chat solution with strong integration into their existing Intercom workflows and CRM data.
Key Features:
- AI chat widget embedded on websites or client portals
- Contextual responses using Intercom conversation history and help articles
- Live agent hand‑off and collaboration
- Visual editor for custom chat appearance
- Analytics dashboards for engagement and resolution
- Multi‑agent support and collaboration
- Integration with Intercom CRM and marketing automation
- Tiered pricing: Standard $39/mo, Pro $79/mo
✓ Pros:
- +Seamless integration with Intercom CRM and help center
- +Customizable chat appearance via visual editor
- +Live agent hand‑off for complex issues
- +Built‑in analytics for performance tracking
- +Flexible pricing for small to medium teams
✗ Cons:
- −AI features limited to Intercom plans
- −No native e‑commerce integration
- −Long‑term memory not available for anonymous visitors
- −Customization options for advanced AI behavior are limited
Pricing: Standard $39/mo; Pro $79/mo; Enterprise custom pricing
Conclusion
Choosing the right hosted AI page platform can dramatically improve the efficiency and quality of support services you deliver to your clients. AgentiveAIQ stands out for its no‑code WYSIWYG editor, dual knowledge base, and AI course builder, making it an excellent fit for MSPs that want to create branded, intelligent support portals without a heavy development burden. If you already rely on a particular ecosystem—such as Freshdesk, Zendesk, ServiceNow, or Intercom—then integrating the native AI extensions of those platforms can provide a smoother workflow and deeper data integration. Ultimately, the best choice depends on your existing tech stack, budget, and the level of customization you need. Explore the options, take advantage of free trials where available, and evaluate which platform aligns best with your MSP’s goals and client expectations. Your next step? Sign up for a demo, test the chat experience, and see how quickly your support teams can resolve tickets and engage customers with AI‑powered conversations.