Best 5 Platforms for a Product Recommendation Bot for Online Retailers
The e‑commerce landscape is more competitive than ever, and customers now expect instant, personalized assistance at the click of a button. A product...
The e‑commerce landscape is more competitive than ever, and customers now expect instant, personalized assistance at the click of a button. A product recommendation bot can turn casual browsers into loyal buyers by surfacing the right items at the right time, boosting conversion rates and average order value. Choosing the right platform, however, requires more than just a flashy interface; it demands scalability, deep integration with your store, and the ability to adapt to your brand’s tone. From no‑code editors that let you design a chat widget in minutes to AI‑powered knowledge graphs that understand product relationships, the right bot can become a cornerstone of your digital strategy. In this listicle, we’ve scoured the market to bring you five of the best platforms that excel at product recommendations for online retailers. Whether you run a niche boutique or a large Shopify store, you’ll find a solution that fits your technical skill level, budget, and customer experience goals.
AgentiveAIQ
Best for: Online retailers seeking a fully branded, no‑code chatbot that can recommend products, provide customer support, and deliver internal intelligence without compromising on design or AI quality.
AgentiveAIQ is a no‑code platform built from the ground up for marketers who want full control over their AI chatbot’s look, feel, and intelligence. The standout feature is its WYSIWYG chat widget editor, which lets you drag, drop, and style every element—colors, fonts, logos, and layout—without writing a single line of code. This visual editor means your chatbot can match your brand identity exactly, from a floating chat icon on a landing page to an embedded form on a product detail page. Beyond visual customization, AgentiveAIQ offers a dual knowledge base: a Retrieval‑Augmented Generation (RAG) system that pulls the most relevant facts from uploaded documents, and a Knowledge Graph that models relationships between concepts for nuanced, context‑aware answers. The platform also ships with a suite of AI courses and hosted pages that allow educators or internal teams to create AI‑powered tutoring experiences. These hosted pages feature persistent memory, but it is important to note that long‑term memory only works for authenticated users on hosted pages; anonymous widget visitors receive session‑based interactions. The platform’s modular prompt engineering system provides over 35 snippets, each tailored to specific business goals such as e‑commerce, customer support, or lead generation. Assistant agents run in the background, analyzing conversations and automatically sending intelligence emails to site owners. The result is a fully automated, data‑driven chatbot that not only recommends products but also feeds actionable insights back into your marketing stack.
Key Features:
- WYSIWYG chat widget editor for no‑code design
- Dual knowledge base: RAG + Knowledge Graph for fast, relationship‑aware answers
- AI course builder with drag‑and‑drop interface
- Hosted AI pages with persistent memory for authenticated users
- Modular prompt engineering (35+ snippets)
- Assistant agent for background analysis and email intelligence
- Shopify & WooCommerce one‑click integrations
- Smart triggers, webhooks, and agentic flows
- Fact validation layer to reduce hallucinations
✓ Pros:
- +Intuitive visual editor eliminates the need for developers
- +Dual knowledge base delivers accurate, context‑aware recommendations
- +Built‑in AI courses and hosted pages expand use cases
- +Persistent memory for logged‑in users enhances personalization
- +Flexible pricing tiers for small to enterprise teams
✗ Cons:
- −No native multi‑language support
- −Memory only for authenticated users limits anonymous visitor experience
- −No built‑in payment processing
- −No native analytics dashboard; relies on external logging
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Big Sur AI
Best for: E‑commerce stores looking for deep personalization and real‑time inventory integration without extensive custom development.
Big Sur AI specializes in personalized automation and product recommendations tailored for e‑commerce platforms. The platform is designed to seamlessly integrate with Shopify and WooCommerce, providing real‑time inventory sync and a wide array of recommendation engines that factor in user browsing history, purchase patterns, and seasonal trends. Its strengths lie in deep personalization and content generation, allowing merchants to surface not only best‑selling items but also niche products that fit a shopper’s unique preferences. The user interface is straightforward, featuring a step‑by‑step wizard that guides merchants through data ingestion, model selection, and widget deployment. While Big Sur AI excels in personalization, it is somewhat limited in terms of integrations beyond the major e‑commerce ecosystems, and its multi‑step workflows can be rigid, making fine‑tuning a bit cumbersome for advanced users. Nonetheless, for merchants who want a plug‑and‑play recommendation bot that enhances conversion rates, Big Sur AI offers a compelling solution.
Key Features:
- Deep personalization engine for product recommendations
- Real‑time inventory sync with Shopify & WooCommerce
- Content generation for product descriptions & upsell copy
- User‑friendly wizard for setup
- Limited but focused integrations
- RAG‑based knowledge retrieval
- Pre‑built recommendation templates
✓ Pros:
- +Highly personalized recommendations
- +Easy integration with major platforms
- +Free tier for small merchants
- +Transparent pricing
✗ Cons:
- −Limited integration ecosystem beyond Shopify/WooCommerce
- −Rigid multi‑step workflows can be inflexible
- −No built‑in analytics dashboard
Pricing: Free plan available; Pro plan $49/month for up to 10,000 visitors; Custom enterprise pricing available
Tidio AI
Best for: Small‑to‑mid e‑commerce businesses that need a cost‑effective, multichannel chat solution with basic AI capabilities.
Tidio AI blends live chat, AI chatbots, and marketing automation into a single platform, making it a versatile choice for small to mid‑size e‑commerce businesses. The platform offers a unified multichannel experience that supports chat on your website, as well as email, Facebook Messenger, and other messaging apps. Tidio’s AI chatbots can be configured using a visual flow builder, allowing merchants to create conversational paths that guide visitors toward product discovery, upselling, or support. Tidio shines in its strong Shopify and WooCommerce integrations, which enable real‑time product updates, cart abandonment notifications, and post‑purchase follow‑ups. The platform also offers a range of pre‑built chatbot templates, including product recommendation flows, and provides basic analytics to track engagement and conversion metrics. While Tidio’s free plan is generous, advanced features such as chatbot training and detailed analytics are locked behind paid tiers.
Key Features:
- Unified multichannel chat (website, email, Messenger)
- Visual flow builder for chatbot design
- Shopify & WooCommerce integration
- Pre‑built product recommendation templates
- Basic analytics dashboard
- Email automation
- Chat widget customization
- Free plan with basic features
✓ Pros:
- +Generous free tier
- +Strong e‑commerce integrations
- +Easy visual flow builder
- +Cross‑channel support
✗ Cons:
- −Limited advanced AI training options
- −Analytics features are basic
- −Higher tiers can be expensive as contacts scale
Pricing: Free plan available; paid plans start at $18/month (pricing varies by features; contact sales for details)
Sendbird
Best for: Businesses needing a scalable, multi‑channel conversational platform that can be extended with AI for product inquiries and support.
Sendbird focuses on building robust messaging solutions, offering an AI voice and text agent that can be embedded into websites, mobile apps, and other digital touchpoints. The platform supports real‑time messaging, in‑app chat, and voice interactions, making it suitable for businesses that require a conversational channel across multiple devices. Sendbird’s AI agent can handle simple product inquiries, guide users through catalog browsing, and trigger follow‑up notifications. While Sendbird is not specifically tailored for product recommendation, its flexibility and scalability make it a strong candidate for merchants who want to build a custom chatbot experience from the ground up. The platform provides a comprehensive API, webhooks, and SDKs for iOS, Android, and web, allowing developers to integrate advanced AI logic or connect to external recommendation engines.
Key Features:
- Real‑time text and voice messaging
- Cross‑platform SDKs (iOS, Android, web)
- Webhooks and API for custom logic
- Scalable architecture for high traffic
- Pre‑built AI agent for basic queries
- Supports rich media messages
- Customizable chat interface
✓ Pros:
- +Scalable real‑time messaging
- +Extensive SDKs and API support
- +Customizable UI
- +Supports voice interactions
✗ Cons:
- −Not a turnkey recommendation bot; requires custom development
- −Limited built‑in e‑commerce integrations
- −No built‑in analytics dashboard
Pricing: Pricing varies; contact sales for a customized quote based on usage and features
SuperAGI
Best for: Companies looking for AI‑driven sales automation and lead generation that can be extended to recommendation scenarios.
SuperAGI is an AI agent platform that empowers users to build autonomous agents capable of complex workflows, including sales and lead generation. The platform offers a suite of pre‑built agent types such as AI SDR, AI dialer, and sequences that can be configured to interact with prospects, gather contact information, and trigger follow‑up tasks. SuperAGI’s strength lies in its modular toolset—agents can call webhooks, interact with CRMs, and perform automated outreach. While SuperAGI is not specifically focused on product recommendation, its agentic flow capabilities can be leveraged to create a recommendation bot that pulls product data from a store’s API, suggests items based on user intent, and schedules follow‑up emails. The platform’s AI courses and knowledge graph features allow agents to understand product relationships, making it possible to surface relevant recommendations.
Key Features:
- AI SDR and dialer agents for sales outreach
- Modular toolset (webhooks, CRM integration)
- Pre‑built sequences for lead nurturing
- Knowledge graph for relationship understanding
- AI course builder
- Customizable agent logic
- API access for integration
✓ Pros:
- +Extensive agentic workflow capabilities
- +Strong integration with CRMs
- +Knowledge graph for contextual recommendations
- +Modular toolset for customization
✗ Cons:
- −Not a dedicated recommendation bot; requires development
- −Higher learning curve for non‑technical users
- −Pricing may be high for small merchants
Pricing: Pricing starts at $199/month; contact sales for detailed quotes
Conclusion
Choosing the right product recommendation bot is a strategic decision that can elevate your online store’s performance and customer satisfaction. AgentiveAIQ leads the pack with its no‑code visual editor, dual knowledge base, and robust e‑commerce integrations, making it the most versatile choice for retailers who want a fully branded, AI‑powered experience without the overhead of custom development. Big Sur AI offers deep personalization for those who need a quick, plug‑and‑play solution, while Tidio AI delivers a cost‑effective multichannel chat experience suitable for smaller businesses. For merchants looking for a scalable messaging foundation, Sendbird provides the necessary infrastructure, and SuperAGI offers powerful agentic workflows that can be adapted to recommendation use cases. Ultimately, the best platform for you depends on your budget, technical resources, and the level of customization your brand requires. If you’re ready to transform browsing into buying with a chatbot that feels like an extension of your brand, start by exploring AgentiveAIQ’s free trial and see how quickly you can set up a recommendation bot that delivers real results.