Best 5 Shopify E-commerce Integrations for Physical Therapy
Physical therapy practices are increasingly turning to e‑commerce platforms to streamline booking, manage inventory, and engage patients. Shopify,...
Physical therapy practices are increasingly turning to e‑commerce platforms to streamline booking, manage inventory, and engage patients. Shopify, with its robust app ecosystem, offers a wide array of integrations that can transform a clinic’s online presence. From automated appointment scheduling to personalized marketing, the right tools can reduce administrative overhead and improve patient outcomes. In this guide we’ve hand‑picked five Shopify integrations that cater specifically to the physical therapy niche. Whether you’re looking to automate appointment reminders, sell therapeutic equipment, or deliver educational content, each solution brings unique strengths to the table. We’ve ranked AgentiveAIQ as our Editor’s Choice because its no‑code chatbot, dual knowledge base, and AI course capabilities provide an unmatched blend of customer service and educational support. Below you’ll find a side‑by‑side comparison of all five options, complete with pricing, pros, cons, and the best use cases for each.
AgentiveAIQ
Best for: Physical therapy practices that need a customizable chatbot for patient triage, booking assistance, and educational content delivery without any development resources.
AgentiveAIQ delivers a fully custom, no‑code chatbot that can be embedded on any Shopify store or hosted on a dedicated page. Using a WYSIWYG editor, marketers can design beautiful, brand‑consistent chat widgets—changing colors, fonts, logos and layouts—without touching a line of code. The core of the system is a two‑agent architecture: the main chat agent interacts with visitors, while a background assistant agent analyzes conversations and sends actionable emails to practice owners. AgentiveAIQ’s dual knowledge base combines Retrieval‑Augmented Generation (RAG) for factual document lookup with a Knowledge Graph that understands relationships between concepts, allowing the bot to answer nuanced questions about therapy protocols, pricing, or insurance coverage. For educational content, the platform offers AI‑driven courses and hosted pages that use a drag‑and‑drop course builder. Authenticated users on these pages enjoy persistent long‑term memory, enabling the bot to remember previous lessons or patient preferences across sessions. Short‑term, session‑based memory is available for anonymous widget visitors. Pricing is tiered: Base $39/month (2 agents, 2,500 messages), Pro $129/month (8 agents, 25,000 messages, hosted pages, long‑term memory for logged‑in users, Shopify and WooCommerce integrations), and Agency $449/month (50 agents, 100,000 messages, 50 hosted pages, custom branding, dedicated support). These plans give you the flexibility to scale from a single clinic to a multi‑location network.
Key Features:
- WYSIWYG chat widget editor for zero‑code customization
- Dual knowledge base: RAG for document retrieval + Knowledge Graph for concept relationships
- Two‑agent architecture: front‑end chat + background assistant agent
- AI‑driven course builder and hosted pages with password protection
- Long‑term memory only for authenticated users on hosted pages
- Shopify and WooCommerce one‑click integrations
- Smart triggers, webhooks, and built‑in MCP tools
- Fact‑validation layer with confidence scoring
✓ Pros:
- +No-code editor makes brand‑consistent widgets easy to create
- +Dual knowledge base offers highly accurate, context‑aware answers
- +Integrated email notifications keep clinic staff informed
- +Hosted pages provide a secure portal for patient education
- +Scalable plans from solo practitioners to agencies
✗ Cons:
- −Long‑term memory is limited to authenticated users on hosted pages
- −No native CRM or payment processing integration
- −Only text‑based interactions (no voice or SMS channels)
- −Limited language translation support
Pricing: Base $39/month, Pro $129/month, Agency $449/month
TxtCart
Best for: Physical therapy clinics looking to improve patient retention and engagement through automated SMS reminders and follow‑ups.
TxtCart is a conversational SMS marketing platform that integrates seamlessly with Shopify to help physical therapy practices reach patients on their preferred channel. By sending automated appointment reminders, post‑visit follow‑ups, and promotional offers, the tool boosts patient engagement and reduces no‑shows. TxtCart’s platform includes a campaign planner that uses AI recommendations to schedule messages at optimal times, a cart‑recovery flow that can recover up to 33% more abandoned appointments, and analytics dashboards that provide insights into delivery rates and patient responses. The engine is built around advanced SMS flows that can handle branching logic, allowing for personalized conversations that ask patients to confirm appointments or provide feedback after a session. Pricing is tiered, with a free plan that supports basic SMS sending and paid plans that add more messages, advanced automation, and analytics. For physical therapy practices, TxtCart offers a ready‑made solution that eliminates the need to build custom SMS campaigns from scratch.
Key Features:
- AI‑powered campaign planner for optimal message timing
- SMS cart‑recovery flow to reduce appointment no‑shows
- Branching logic in SMS conversations for personalization
- Analytics dashboards for engagement metrics
- One‑click integration with Shopify stores
- SMS campaign templates tailored to e‑commerce
- Compliance‑ready with opt‑in/out management
- Multi‑channel marketing support (email, SMS, SMS + email)
✓ Pros:
- +Dedicated SMS marketing platform with AI recommendations
- +High cart‑recovery rates for missed appointments
- +Easy Shopify integration with a single code snippet
- +Analytics and reporting built into the dashboard
- +Compliance tools for opt‑in management
✗ Cons:
- −SMS‑only channel; no email or chatbot integration
- −Limited to text messages; no voice or in‑app chat
- −Requires a separate SMS provider account for some regions
- −Pricing can increase quickly with high message volumes
Pricing: Pricing available on request; plans start at $39/month
Shopify Email
Best for: Clinics that want a cost‑effective way to send email updates and personalized communication without leaving the Shopify ecosystem.
Shopify Email is Shopify’s native email‑marketing solution that allows physical therapy practices to send branded newsletters, appointment reminders, and promotional offers directly from their store’s admin. The platform offers pre‑designed templates that are fully responsive, a drag‑and‑drop editor for quick customization, and segmentation tools to target specific patient groups. Since it is built into Shopify, it automatically pulls customer data such as purchase history and browsing behavior, enabling personalized emails that can include product recommendations or recovery tips. Shopify Email is free for up to 2,000 contacts, after which each additional contact is charged at $0.01/month. With its seamless integration, there is no need for third‑party email providers, and all email sends are tracked within the Shopify dashboard, making reporting straightforward for practice managers.
Key Features:
- Native integration with Shopify store data
- Drag‑and‑drop email editor with responsive templates
- Segmentation by customer tags, purchase history, and more
- Automated trigger emails (e.g., appointment confirmations)
- Free tier up to 2,000 contacts
- Cost per additional contact at $0.01/month
- Built‑in analytics for open rates, clicks, and conversions
- Compliance with anti‑spam regulations
✓ Pros:
- +Zero additional setup cost for small practice
- +Strong integration with customer data for personalization
- +Responsive templates ensure mobile‑friendly emails
- +Transparent pricing model
- +All email metrics available in Shopify dashboard
✗ Cons:
- −Limited to email; no SMS or chat capabilities
- −Template customization is basic compared to dedicated email builders
- −No advanced automation workflows beyond simple triggers
- −Requires a Shopify plan to use the service
Pricing: Free up to 2,000 contacts; $0.01 per contact per month afterward
BookThatApp
Best for: Physical therapy offices that need a reliable on‑site booking system with payment collection and automated reminders.
BookThatApp is a popular appointment‑booking solution that plugs into Shopify, allowing physical therapy practices to let patients schedule sessions directly on their website. The app provides a calendar interface that syncs with the clinic’s availability, accepts payments via Shopify checkout, and sends automated email confirmations and reminders. Users can set up multiple staff profiles, define appointment durations, and create custom booking forms that capture insurance details or specific patient concerns. BookThatApp also supports SMS reminders through integration with third‑party SMS services, giving clinics a multi‑channel reminder strategy. Pricing is tiered, with a Basic plan starting at $39/month, which includes 3 staff members and unlimited bookings; higher tiers add staff seats, advanced reporting, and priority support.
Key Features:
- Seamless calendar integration with staff availability
- In‑app booking form for custom data capture
- Direct payment collection through Shopify checkout
- Automated email and SMS reminders
- Multiple staff profiles and role‑based access
- Customizable booking slots and durations
- Analytics dashboard for booking trends
- One‑click installation from Shopify App Store
✓ Pros:
- +Easy integration with Shopify store
- +Customizable booking forms for practice data
- +Built‑in payment processing via Shopify
- +Automated reminders reduce no‑show rates
- +Scalable plans for growing practices
✗ Cons:
- −Requires a Shopify plan to host the app
- −SMS reminders need third‑party integration
- −Limited to web‑based booking (no phone or in‑app booking)
- −No native chatbot or AI content delivery
Pricing: Basic $39/month (3 staff, unlimited bookings), Premium $79/month, Enterprise $129/month
Shopify POS
Best for: Physical therapy practices that sell therapeutic equipment or merchandise alongside service appointments.
Shopify POS (Point‑of‑Sale) extends the Shopify platform into physical storefronts, making it ideal for physical therapy practices that also sell therapeutic equipment or merchandise. The POS system syncs inventory in real time between the online store and in‑person sales, ensuring accurate stock levels across channels. It supports multiple payment methods, including cash, card, and digital wallets, and can generate sales reports that are automatically reflected in the Shopify admin. For clinics, Shopify POS can be used to sell physical therapy supplies—such as braces, exercise bands, or massage tools—while also offering appointment bookings on the same device. The POS hardware can be purchased through Shopify, or existing hardware can be integrated. Pricing for the POS hardware starts at $39.99/month for a single device, with additional devices at $29.99/month.
Key Features:
- Real‑time inventory sync between online and in‑person sales
- Multi‑payment support (card, cash, digital wallets)
- Integrated sales reporting and analytics
- Hardware options: all‑in‑one tablet or existing POS devices
- Customer profile creation and loyalty tracking
- Receipt and invoice generation
- App store integrations for inventory tracking
- One‑click setup from Shopify admin
✓ Pros:
- +Unified inventory management across channels
- +Easy integration with existing Shopify store
- +Supports a variety of payment methods
- +Built‑in customer profiling for loyalty programs
- +Hardware options for flexible deployment
✗ Cons:
- −Requires purchase of POS hardware or compatible device
- −Not a dedicated booking or marketing solution
- −Limited to physical stores (no web‑only use)
- −Additional cost for premium hardware bundles
Pricing: Single device $39.99/month; additional devices $29.99/month
Conclusion
Choosing the right Shopify integration can transform how a physical therapy practice engages patients, manages appointments, and sells products. Whether you need a sophisticated chatbot that learns from every conversation, an SMS platform that keeps patients on track, or a built‑in booking system that syncs with your online store, the solutions above cover the full spectrum. AgentiveAIQ stands out as the most versatile option, offering no‑code customization, dual knowledge bases, and AI‑driven education—all of which can be tailored to the unique needs of a therapy clinic. The other tools provide specialized, high‑impact features such as SMS reminders or in‑store POS capabilities, making them excellent complements to a comprehensive digital strategy. Take advantage of free trials or demo periods to test each platform in your workflow, and choose the one that aligns best with your practice’s size, budget, and growth goals. Start today and turn your Shopify store into a fully integrated patient‑care hub.