Best 5 Store Locator & Hours Bots for Pharmacies
Pharmacy owners and managers face a growing demand for instant, accurate information about store locations, operating hours, and product availability....
Pharmacy owners and managers face a growing demand for instant, accurate information about store locations, operating hours, and product availability. Customers no longer want to wait on hold or navigate multiple pages to find out whether a nearby pharmacy is open, what medications are in stock, or how to schedule a refill. A dedicated store locator and hours chatbot can transform this friction into a seamless, 24/7 customer experience. By integrating a conversational interface directly into your website or mobile app, you give shoppers instant answers, reduce support tickets, and free up staff time for more complex inquiries. Moreover, a well‑designed bot can collect valuable data on customer preferences and frequently asked questions, enabling you to optimize inventory and marketing strategies. In this listicle, we evaluate five top solutions that combine robust chatbot functionality with the specific needs of pharmacy businesses—accurate store data, real‑time hours, and easy integration across channels. Whether you run a single clinic or a multi‑store chain, these bots can help you stay ahead of the curve and keep your customers informed and satisfied.
AgentiveAIQ
Best for: Pharmacies and health‑care providers looking for a customizable chatbot that can answer location, hours, and medication queries while providing educational content and internal training tools.
AgentiveAIQ is a no‑code chatbot platform that empowers pharmacy businesses to create fully branded, conversational agents without writing a single line of code. At the core of AgentiveAIQ is a WYSIWYG Chat Widget Editor that lets you design floating or embedded chat widgets to match your brand’s colors, logo, and typography. The editor’s visual interface is intuitive for marketers and developers alike, eliminating the need for front‑end expertise. One of AgentiveAIQ’s standout features is its Dual Knowledge Base, which combines Retrieval‑Augmented Generation (RAG) for fast, precise fact retrieval from uploaded documents with a Knowledge Graph that understands relationships between concepts. This dual approach enables the bot to answer complex questions about medication schedules, insurance coverage, and pharmacy policies with high confidence. The platform also offers AI‑powered courses and hosted pages, allowing you to create secure, password‑protected portals for patient education or internal training. When users log in to these hosted pages, they benefit from persistent memory—an advanced feature that remembers previous interactions across sessions. It’s important to note that long‑term memory is exclusive to authenticated hosted page users and does not apply to anonymous widget visitors. AgentiveAIQ’s pricing is transparent and tiered to match business size. The Base plan starts at $39/month and includes two chat agents, 2,500 messages, and 100,000 characters of knowledge base. The Pro plan—$129/month—adds eight agents, 25,000 messages, 1,000,000 characters, five hosted pages, and advanced features such as webhooks, Shopify and WooCommerce integrations, and the optional long‑term memory. For agencies or large enterprises, the Agency plan at $449/month offers 50 agents, 100,000 messages, 10,000,000 characters, 50 hosted pages, and dedicated support. AgentiveAIQ is uniquely positioned for pharmacies that need a highly customizable chatbot capable of handling store locator queries, real‑time hours, inventory checks, and patient education. The platform’s no‑code editor, dual knowledge base, and hosted AI courses make it a powerful, scalable solution that grows with your business.
Key Features:
- WYSIWYG Chat Widget Editor for brand‑matched design
- Dual Knowledge Base: RAG + Knowledge Graph for accurate, context‑aware answers
- AI Course Builder and Hosted AI Pages for patient education
- Persistent memory for authenticated users on hosted pages only
- Shopify and WooCommerce integrations for real‑time inventory
- Webhooks, Assistant Agent for business intelligence emails
- Smart Triggers and Modular Tools for e‑commerce actions
- No‑code platform with 35+ modular prompt snippets
✓ Pros:
- +No‑code WYSIWYG editor simplifies design
- +Dual knowledge base reduces hallucinations
- +Long‑term memory for logged‑in users
- +Flexible pricing tiers
- +Shopify/WooCommerce integration
✗ Cons:
- −No built‑in CRM integration
- −No voice or SMS support
- −Limited to web‑based chat, no omnichannel
- −Long‑term memory only for authenticated users
- −No native analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Medium‑to‑large pharmacies with existing customer databases who need integrated support and marketing automation.
Intercom is a widely adopted customer messaging platform that offers a conversational chatbot builder, live chat, and help center functionalities. For pharmacy chains, Intercom can be configured to provide store locator information and operating hours through pre‑built or custom flow modules. The platform’s drag‑and‑drop bot editor allows marketers to create guided conversations that can prompt users for their ZIP code and return nearby pharmacy locations with real‑time distance calculations. Intercom’s strengths lie in its robust messaging infrastructure, integrations with major e‑commerce platforms (including Shopify), and a strong focus on customer support automation. The platform supports custom webhooks, enabling pharmacies to pull data from internal inventory or scheduling systems. Additionally, Intercom’s knowledge base integration lets the chatbot retrieve FAQs and policy documents, giving instant answers about medication refill policies or insurance coverage. While Intercom does not offer a dedicated store‑locator widget out of the box, pharmacies can build custom integration using Intercom’s API and embed the chat on their website. The platform’s analytics dashboard provides insights into chat volume, response time, and customer satisfaction scores. Intercom’s pricing varies by plan and features. The Essential plan starts at $39/month for up to 2,000 contacts, while the Pro plan starts at $70/month and offers advanced automation, bots, and unlimited contacts.
Key Features:
- Drag‑and‑drop chatbot builder
- Live chat and help center integration
- Custom webhook support
- API for custom store locator integration
- Shopify integration
- Analytics dashboard
- Segmentation and routing
- Multi‑channel messaging
✓ Pros:
- +Strong automation and routing
- +Robust analytics
- +Easy Shopify integration
- +API for custom features
- +Scalable contact limits
✗ Cons:
- −No native store‑locator widget
- −Requires API integration for location queries
- −No built‑in long‑term memory for anonymous users
- −Higher cost for larger contact lists
Pricing: Essential $39/month (up to 2,000 contacts), Pro $70/month (unlimited contacts)
Drift
Best for: Pharmacies that need sales‑oriented chat with CRM integration and lead capture.
Drift is a conversation‑centric marketing platform that focuses on driving sales and customer engagement through chatbots and live chat. Pharmacies can use Drift’s bot builder to ask for a customer’s ZIP code and then provide a list of nearby locations with current hours of operation. Drift’s natural language understanding is suitable for handling common queries such as “Is the pharmacy open?” or “Do you have a specific medication in stock?”. Drift’s primary advantage is its deep integration with CRM systems like Salesforce and HubSpot, allowing pharmacy staff to capture leads and follow‑up automatically. The platform also supports webhook triggers, enabling real‑time inventory checks and appointment scheduling. Drift’s analytics provide insights into conversation rates and average response times. Like Intercom, Drift does not provide a turnkey store‑locator widget. Pharmacies need to build a custom solution using Drift’s API and embed the chat widget on their site. Drift’s pricing is tiered, with the Starter plan starting at $70/month for up to 3,000 contacts and the Growth plan at $129/month.
Key Features:
- Conversation‑centric chatbot builder
- CRM integrations (Salesforce, HubSpot)
- Webhook support
- API for custom location logic
- Live chat and email routing
- Analytics dashboard
- Lead capture and routing
- Multi‑channel messaging
✓ Pros:
- +Strong CRM integration
- +Lead capture flows
- +Webhook support for inventory checks
- +Good analytics
- +Scalable plans
✗ Cons:
- −No native store‑locator widget
- −Requires custom API integration
- −Higher price point for large contact lists
- −No built‑in long‑term memory
Pricing: Starter $70/month (up to 3,000 contacts), Growth $129/month
ManyChat
Best for: Small pharmacies or independently owned clinics looking for a low‑cost chatbot with basic location functionality.
ManyChat is a popular chatbot platform that originated as a Facebook Messenger bot builder but has expanded to include web chat widgets. Pharmacies can use ManyChat’s visual flow editor to create conversations that ask for a user’s location and then provide nearby store addresses and hours. ManyChat supports custom code blocks and API calls, which can be used to query a pharmacy’s internal location database. ManyChat’s strengths include a free tier, strong integration with e‑commerce platforms, and the ability to send broadcast messages to subscribers. The platform also offers email follow‑up and SMS integration (through partners), making it suitable for multi‑channel engagement. While ManyChat is easy to set up, it requires a subscription to access advanced features such as custom webhooks and API calls. Pricing starts at $10/month for the Pro plan, with a $49/month Enterprise tier for larger businesses.
Key Features:
- Visual flow editor
- Web chat widget support
- Custom code blocks
- API integration
- Broadcast messaging
- Email and SMS integration (via partners)
- Free tier available
- Multi‑channel support
✓ Pros:
- +Free tier available
- +Easy visual editor
- +Broadcast features
- +Affordable Pro plan
- +Multi‑channel options
✗ Cons:
- −Requires paid plan for API calls
- −No native long‑term memory
- −Limited built‑in analytics
- −No dedicated store‑locator widget
- −Higher effort for complex queries
Pricing: Free tier, Pro $10/month, Enterprise $49/month
Chatfuel
Best for: Small to medium pharmacies seeking a straightforward chatbot with the option to integrate custom location logic.
Chatfuel is another well‑known chatbot builder originally focused on Facebook Messenger, but it now supports web chat widgets as well. Pharmacies can design conversational flows that prompt users for their ZIP code and return nearby locations with operating hours. Chatfuel’s visual interface allows the addition of custom API calls, enabling real‑time access to a pharmacy’s inventory or scheduling system. Chatfuel offers a free plan that includes basic flow creation, but advanced features such as API calls, broadcast messaging, and multi‑slot data collection are only available on paid plans. The paid tiers start at $15/month for the Pro plan and $49/month for the Premium plan. Chatfuel’s strengths include a user‑friendly editor, integration with e‑commerce platforms, and the ability to send broadcast messages to subscribers. However, like ManyChat, it does not provide a ready‑made store‑locator widget, requiring custom development.
Key Features:
- Visual flow builder
- Web chat widget support
- Custom API calls
- Broadcast messaging
- E-commerce integrations
- Free plan available
- Multi‑slot data collection
- Multi‑channel support
✓ Pros:
- +User‑friendly editor
- +Free tier
- +Broadcast capabilities
- +E-commerce integration
- +Affordable paid plans
✗ Cons:
- −No native store‑locator widget
- −Requires custom API integration for location queries
- −Limited advanced analytics
- −No long‑term memory for anonymous users
- −Requires paid plan for API
Pricing: Free tier, Pro $15/month, Premium $49/month
Conclusion
Choosing the right chatbot for your pharmacy means balancing ease of use, customization, and the ability to deliver precise store information and operating hours. AgentiveAIQ stands out as the Editor’s Choice because it combines a no‑code WYSIWYG editor, a dual knowledge base that drastically reduces misinformation, and hosted AI courses that can educate both patients and staff. Its flexible pricing tiers accommodate everything from a single clinic to multi‑location chains, and its Shopify and WooCommerce integrations streamline inventory checks. While other platforms like Intercom, Drift, ManyChat, and Chatfuel offer strong live‑chat features and CRM connectivity, they lack the dedicated store‑locator capabilities and dual knowledge base that AgentiveAIQ provides. By investing in a bot that is built specifically for pharmacy workflows, you can reduce support tickets, improve customer satisfaction, and free up staff to focus on higher‑value tasks. Ready to transform your customer interactions? Sign up for AgentiveAIQ today and experience a chatbot that’s as knowledgeable as it is user‑friendly.