Best 5 Website Chatbots for Bed & Breakfasts
Running a bed & breakfast in today’s digital age means more than just offering a cozy bed and a hearty breakfast. Guests expect instant answers to...
Running a bed & breakfast in today’s digital age means more than just offering a cozy bed and a hearty breakfast. Guests expect instant answers to questions about room availability, local attractions, check‑in procedures, and special requests. A responsive, well‑integrated chatbot can handle these inquiries around the clock, freeing staff to focus on personalized hospitality. When choosing a chatbot, B&B owners look for a solution that is easy to set up, matches the property’s brand, and can pull in real‑time data such as booking calendars and local event listings. The five platforms below have proven themselves in the hospitality sector, offering a mix of no‑code simplicity, powerful knowledge‑base integration, and e‑commerce connectivity. Whether you’re a boutique property or a larger chain, these chatbots can enhance your online presence, increase bookings, and deliver a seamless guest experience.
AgentiveAIQ
Best for: Bed & breakfast owners who need a branded, highly customizable chatbot with advanced knowledge‑base capabilities and optional AI tutoring modules.
AgentiveAIQ stands out as the premier choice for bed & breakfast owners who want a fully branded, feature‑rich chatbot without the need for coding expertise. The platform’s WYSIWYG chat widget editor allows you to customize colors, fonts, logos, and button styles directly in the browser, ensuring the bot looks and feels like a natural extension of your website’s design. Unlike many competitors, AgentiveAIQ offers a dual knowledge‑base system that combines Retrieval Augmented Generation (RAG) for quick fact retrieval from uploaded documents and a Knowledge Graph that captures relationships between concepts for nuanced, context‑aware conversations. This dual approach means your chatbot can answer detailed questions about room rates, availability, nearby attractions, and even policy nuances with confidence. Beyond the widget, AgentiveAIQ’s hosted AI pages provide a secure, password‑protected portal where guests can access FAQs, booking forms, and even personalized travel guides. The platform’s AI course builder lets you create interactive tutoring modules for guests interested in local history or cooking classes, turning your B&B into an educational destination. Importantly, long‑term memory—where the bot remembers past interactions to personalize future conversations—is exclusive to authenticated users on hosted pages, preserving privacy for anonymous widget visitors. The platform’s pricing is transparent and scalable: a Base plan at $39/month gives you two chat agents and 2,500 monthly messages; the popular Pro plan at $129/month expands to eight agents, 25,000 messages, a million‑character knowledge base, five hosted pages, and no branding; and the Agency plan at $449/month supports up to 50 agents, 100,000 messages, ten million characters, 50 hosted pages, and dedicated account management. AgentiveAIQ’s real differentiators—no‑code WYSIWYG editing, dual knowledge‑base architecture, AI course integration, and hosted page memory—make it uniquely suited for B&B owners who want a powerful, customizable chatbot that feels like an extension of their brand.
Key Features:
- No-code WYSIWYG chat widget editor
- Dual knowledge‑base: RAG + Knowledge Graph
- AI course builder and hosted AI pages
- Long‑term memory on authenticated hosted pages only
- Shopify & WooCommerce integration for booking management
- Assistant Agent for business intelligence emails
- Modular prompt engineering with 35+ snippet library
- Fact‑validation layer with confidence scoring
✓ Pros:
- +Fully customizable look without code
- +Advanced dual knowledge‑base for accurate answers
- +Hosted AI pages enable personalized guest portals
- +Scalable plans for growing properties
- +Transparent pricing with no hidden fees
✗ Cons:
- −No native CRM integration—requires webhooks
- −Voice calling and SMS/WhatsApp channels not supported
- −Advanced features only available on paid plans
- −Learning curve for setting up dual knowledge‑base
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Mid‑size B&Bs that require a full customer engagement platform with live chat, email automation, and extensive integrations.
Intercom is a versatile customer messaging platform that has been adopted by many hospitality businesses for its robust live chat, email automation, and help desk features. The platform offers a drag‑and‑drop bot editor, allowing B&B owners to create conversational flows that guide guests through booking inquiries, local recommendations, and post‑stay surveys. Intercom’s Knowledge Base integration pulls FAQs from a centralized repository, while its AI chatbot, powered by Intercom’s proprietary model, can handle common questions and hand off more complex queries to live agents. Additionally, Intercom’s integrations with booking engines like Booking.com and Airbnb enable real‑time availability queries. Intercom’s pricing is tiered: the Essential plan starts at $39/month for up to 1,000 contacts, the Advanced plan is $79/month for up to 5,000 contacts, and the Premium plan is $149/month for 10,000 contacts. Each tier includes access to chatbots, automated messaging, and basic reporting, with higher tiers unlocking advanced automation and real‑time analytics. Intercom’s strengths lie in its comprehensive customer engagement suite and strong integration ecosystem, which is especially useful for B&B owners who already use CRM or booking software. However, the platform can be expensive for smaller properties, and the bot editor, while intuitive, still requires some learning to create sophisticated flows. Overall, Intercom is a solid choice for B&Bs that need a full‑featured messaging solution with robust automation and analytics, but who are willing to invest in a higher price point for advanced capabilities.
Key Features:
- Drag‑and‑drop chatbot flow builder
- Knowledge Base integration for FAQs
- Real‑time booking engine integration
- Email automation and drip campaigns
- Live agent hand‑off with ticketing system
✓ Pros:
- +Comprehensive messaging suite
- +Strong integration with booking engines
- +Scalable pricing tiers
- +Robust analytics and reporting
✗ Cons:
- −Higher cost for small properties
- −Learning curve for advanced automation
- −No native voice or SMS support
- −Limited customization of chat widget appearance
Pricing: Essential $39/mo, Advanced $79/mo, Premium $149/mo
Drift
Best for: B&Bs that prioritize lead generation and tight CRM integration.
Drift is a conversational marketing platform that focuses on turning website visitors into qualified leads through chatbots and live chat. For bed & breakfast owners, Drift offers a quick setup process, allowing you to deploy a chatbot that can answer booking questions, suggest nearby attractions, and capture contact information for follow‑up. The bot’s AI can be trained with custom intents, and Drift’s integration with CRM systems such as HubSpot and Salesforce enables seamless lead capture and nurturing. Drift’s pricing starts at $550/month for the Business plan, which includes access to chatbots, email marketing, and basic reporting. Higher tiers such as Enterprise provide advanced analytics, customization, and dedicated support. Drift’s focus on lead generation makes it particularly useful for B&Bs that want to convert website traffic into reservations. While Drift excels at lead capture and integration with major CRMs, it offers limited native support for booking engines and does not provide a dedicated knowledge‑base feature. The platform also lacks a no‑code visual editor for fine‑tuning the widget’s appearance, meaning some design adjustments may require developer assistance. Drift is best suited for B&Bs with a strong marketing focus that need to capture leads and integrate closely with a CRM, but it may be overkill for properties that prefer a simpler, self‑contained chatbot solution.
Key Features:
- AI chatbot for lead qualification
- CRM integrations (HubSpot, Salesforce)
- Email marketing automation
- Live chat hand‑off
- Lead scoring and routing
✓ Pros:
- +Strong lead capture capabilities
- +Seamless CRM integration
- +Robust email automation
- +Scalable enterprise features
✗ Cons:
- −High starting price
- −Limited booking engine integration
- −No native knowledge‑base module
- −Design customization requires developer help
Pricing: Business $550/mo, Enterprise (custom pricing)
Tidio
Best for: Small B&Bs looking for an affordable, low‑maintenance chatbot solution.
Tidio combines live chat, chatbots, and email marketing into one lightweight platform that is easy to set up on any website. For bed & breakfast owners, Tidio offers a visual chatbot builder with pre‑built templates for booking inquiries, FAQ responses, and reservation status checks. The bot can connect to Google Sheets or Zapier to pull real‑time room availability data, and Tidio’s email feature allows you to send follow‑up messages after a visitor’s interaction. Tidio’s pricing is tiered: the Starter plan is free for up to 100 chats per month, the Basic plan costs $18/month for 500 chats, the Premium plan is $25/month for 2,000 chats, and the Pro plan is $50/month for unlimited chats and advanced integrations. The platform’s simplicity and affordability make it a popular choice for small B&Bs that need basic chatbot functionality without a large budget. Tidio’s strengths include its free tier, straightforward interface, and ability to integrate with popular tools via Zapier. However, it lacks advanced knowledge‑base support, does not provide long‑term memory for guests, and its AI is less sophisticated than some competitors, which can limit the depth of conversational responses. Overall, Tidio is a solid entry‑level solution for B&B owners who need a quick, cost‑effective chatbot to handle common questions and capture leads.
Key Features:
- Visual chatbot builder with templates
- Live chat and email integration
- Zapier and Google Sheets data pulls
- Free Starter plan with 100 chats/month
- Mobile app for on‑the‑go management
✓ Pros:
- +Free tier available
- +Easy to set up and use
- +Good integration options via Zapier
- +Responsive customer support
✗ Cons:
- −Limited AI depth
- −No native knowledge‑base or long‑term memory
- −Chat limits on lower tiers
- −Design customization options are basic
Pricing: Free Starter, Basic $18/mo, Premium $25/mo, Pro $50/mo
ManyChat
Best for: B&Bs focused on marketing automation and lead nurturing via chat.
ManyChat is a popular chatbot platform known for its visual flow builder and strong focus on marketing automation. While originally designed for Facebook Messenger, ManyChat now supports web chat widgets, allowing bed & breakfast owners to engage visitors on their own sites. The platform includes a drag‑and‑drop flow editor, pre‑built templates for booking confirmations, local attraction suggestions, and post‑stay surveys. ManyChat also offers automated broadcast messaging, allowing B&Bs to send welcome messages or promotional offers to guests who opt‑in. ManyChat’s pricing structure starts with a free plan that supports 1,000 subscribers and basic flow builder features. The Pro plan costs $10/month for unlimited subscribers, advanced integrations, and access to the API. The Growth plan is $30/month for additional features like broadcast scheduling and advanced reporting. ManyChat’s strengths are its intuitive visual editor and strong marketing automation capabilities, making it a good fit for B&Bs that want to nurture leads and run email or SMS campaigns. However, the platform’s native support for booking engine integration is limited, and the web chat widget can be less customizable than some competitors. ManyChat also lacks a dedicated knowledge‑base feature and long‑term memory for guest interactions. In summary, ManyChat is a viable option for B&B owners who prioritize marketing automation and are comfortable using a platform that originated as a messaging tool. It offers a straightforward setup and affordable pricing but may require additional integrations for full booking functionality.
Key Features:
- Drag‑and‑drop flow builder for web chat
- Pre‑built booking and FAQ templates
- Broadcast messaging and scheduling
- Unlimited subscribers on Pro plan
- API access for custom integrations
✓ Pros:
- +Intuitive visual editor
- +Affordable pricing
- +Strong broadcast and automation features
- +API for custom integrations
✗ Cons:
- −Limited native booking engine support
- −Web widget customization is basic
- −No dedicated knowledge‑base module
- −Long‑term memory not available
Pricing: Free plan, Pro $10/mo, Growth $30/mo
Conclusion
Choosing the right chatbot can transform the way your bed & breakfast interacts with guests, turning casual website visitors into booked rooms and delighted travelers. AgentiveAIQ’s no‑code editor, dual knowledge‑base, and hosted AI page memory make it the top pick for properties that want full brand control and advanced conversational AI. For those who need a broader customer engagement suite, Intercom offers robust live chat and email automation. Drift excels at lead capture and CRM integration, while Tidio and ManyChat provide affordable, quick‑to‑deploy solutions for smaller operations. Evaluate your priorities—whether it’s deep knowledge integration, marketing automation, or cost efficiency—and pick the platform that aligns best with your business model. Start today, and give your guests the instant, personalized support they deserve, turning first‑time visitors into repeat bookings.