Best 5 Website Chatbots for Event Planning

Intercom is a versatile customer messaging platform that offers AI‑powered chatbots designed to enhance event engagement. With its conversational flow builder, event planners can set up automated responses for common questions about schedules, speakers, ticketing, and venue logistics. Intercom’s AI assistant can handle ticket purchases via integrated checkout flows and provide real‑time updates during the event through push notifications and in‑app messages. The platform also supports lead capture and qualification, allowing event teams to gather attendee data for post‑event marketing. Intercom’s strengths lie in its robust integration ecosystem, including CRM, marketing automation, and e‑commerce platforms. It offers a free tier for small teams and paid plans starting at $39/month, scaling with additional seats and advanced features such as custom bots and advanced reporting. However, the platform’s customization options for chat widgets are less visual compared to dedicated no‑code editors, requiring some coding for advanced styling. Additionally, Intercom’s AI responses may rely on generic templates, making it harder to provide truly personalized knowledge without significant setup. Overall, Intercom is a solid choice for event planners who need a comprehensive messaging platform that can handle chat, email, and in‑app notifications, but who are willing to invest in custom development for a fully branded chatbot experience.

ManyChat is a chatbot builder primarily focused on Facebook Messenger but also supports web chat widgets. Its visual drag‑and‑drop builder allows event organizers to create automated responses for FAQs, ticket sales, and registration reminders. ManyChat’s “Broadcast” feature can send mass notifications to attendees about schedule changes or last‑minute updates. The platform also offers integration with Zapier, allowing connections to ticketing systems, CRMs, and email marketing tools. ManyChat’s pricing model includes a free tier for small audiences and paid plans starting at $10/month, scaling with the number of contacts and advanced automation features. While ManyChat excels in social media engagement and simple chatbot flows, its web chat integration is less mature compared to dedicated web chat platforms. Moreover, the platform lacks a built‑in knowledge base or advanced AI reasoning, relying instead on rule‑based flows with limited context awareness. ManyChat is a good fit for event planners who want a low‑cost solution to engage attendees on social channels and provide basic chatbot interactions, but it may fall short for complex event workflows requiring dynamic knowledge retrieval and secure attendee portals.

Tidio combines live chat and AI chatbots into a single platform that can be embedded on any website. The chatbot builder uses a conversational flow editor with pre‑built templates, enabling event planners to set up automatic responses for registration queries, speaker bios, and venue details. Tidio also supports live chat, allowing real‑time assistance during the event. The platform integrates with popular e‑commerce and marketing tools such as Shopify, WooCommerce, Mailchimp, and Zapier. Tidio offers a free plan with basic chatbot and live chat features, while paid plans start at $18/month and unlock advanced automation, multiple chatbots, and priority support. The platform’s visual editor is intuitive, but customization options for brand styling are limited compared to dedicated WYSIWYG editors. Additionally, Tidio’s AI responses are template‑driven and do not include a knowledge‑base or advanced reasoning capabilities. For event organizers needing a simple, all‑in‑one chat solution with e‑commerce integration, Tidio provides a balanced cost‑effective option. However, those requiring deep knowledge retrieval or persistent memory across sessions may need a more sophisticated platform.

Chatfuel is a no‑code chatbot builder originally designed for Facebook Messenger but also offers web chat integration. Event planners can create automated flows for ticket sales, agenda inquiries, and speaker information using Chatfuel’s visual flow builder. The platform supports integrations with Zapier, allowing connections to ticketing services and email marketing tools. Chatfuel’s AI capabilities are rule‑based, providing quick responses to FAQs but lacking deep contextual understanding. Pricing for Chatfuel includes a free plan for up to 50 active users and paid plans starting at $15/month for unlimited users and advanced features such as custom AI and API calls. While the platform is simple to set up and cost‑effective, its web chat component is less polished, and it does not offer a built‑in knowledge base or long‑term memory. Additionally, the AI is limited to predefined rules, making it challenging to handle complex event queries without extensive customization. Chatfuel is suitable for small events or campaigns where the primary focus is on social media engagement and basic FAQ handling. For events that require secure attendee portals, dynamic knowledge retrieval, or advanced AI reasoning, other platforms may be more appropriate.