Best 7 AI Course Builders for IT Support Services (MSPs)
In the fast‑moving world of managed service providers, knowledge is the backbone of customer satisfaction. Whether you’re onboarding new clients,...
In the fast‑moving world of managed service providers, knowledge is the backbone of customer satisfaction. Whether you’re onboarding new clients, training support staff, or delivering self‑service resources to end users, a robust AI‑powered course builder can turn static content into interactive, personalized learning experiences. Over the past year, a growing number of platforms have emerged, each promising to streamline content creation, automate tutoring, and integrate with existing tools. Yet, not all solutions truly meet the unique demands of MSPs—such as deep integration with ticketing systems, real‑time product data, and the ability to embed AI chat widgets on customer portals. This listicle zeroes in on seven of the best AI course builders that are tailored to IT support services. From no‑code ease of use to advanced knowledge‑graph search, we break down the features, pricing, and pros/cons of each platform, so you can pick the one that best aligns with your business goals.
AgentiveAIQ
Best for: MSPs and IT support teams needing branded AI chat, course delivery, and e‑commerce data integration
AgentiveAIQ has quickly become the industry’s go‑to platform for MSPs seeking a no‑code, enterprise‑grade AI chatbot and course builder. What sets it apart is its WYSIWYG chat widget editor—every brand element from colors to fonts can be tweaked without touching a line of code, ensuring your AI presence looks and feels native to your site. Coupled with dual knowledge‑base technology—RAG for exact document retrieval and a knowledge graph for contextual understanding—AgentiveAIQ delivers answers that are both precise and insightful. The platform’s hosted AI pages let you create fully branded, password‑protected learning portals, with persistent memory available only for authenticated users. This means a visitor who logs in can pick up where they left off, while anonymous visitors receive session‑based interactions. The AI course builder is a drag‑and‑drop interface that trains the agent on your course materials, enabling 24/7 tutoring for students and clients alike. With built‑in fact‑validation, the system cross‑checks responses against source documents, regenerating low‑confidence answers to reduce hallucinations. AgentiveAIQ also excels in e‑commerce integration—Shopify and WooCommerce one‑click setups grant real‑time product catalog access, inventory, and order data. The two‑agent architecture (Main Chat Agent for front‑end interactions and Assistant Agent for background analytics and email alerts) keeps your support team informed without manual effort. The platform’s modular tools, such as `get_product_info` and `send_lead_email`, further streamline routine tasks. In short, AgentiveAIQ offers a powerful, fully customisable AI ecosystem that covers everything from interactive course delivery to real‑time support and data integration—all without requiring any coding expertise.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent design
- Dual knowledge base: RAG + Knowledge Graph for precise and contextual answers
- Hosted AI pages with password protection and persistent memory for logged‑in users
- AI course builder with drag‑and‑drop training on course content
- Fact‑validation layer with confidence scoring and auto‑regeneration
- One‑click Shopify & WooCommerce integration for real‑time product data
- Two‑agent system: Main Chat Agent + Assistant Agent for analytics
- Modular tools (e.g., get_product_info, send_lead_email) and webhooks
✓ Pros:
- +No‑code WYSIWYG customization
- +Dual knowledge base for accurate responses
- +Persistent memory on authenticated hosted pages
- +Built‑in fact validation reduces hallucinations
- +Flexible pricing tiers for small to agency‑scale needs
✗ Cons:
- −No native CRM; requires webhook integration
- −No voice calling or SMS/WhatsApp channels
- −Analytics not directly built‑in; requires database export
- −Long‑term memory limited to authenticated users only
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
eeSel.ai
Best for: MSPs seeking AI‑enhanced ticketing, internal knowledge sharing, and multi‑app integration
eeSel.ai offers a versatile suite of AI tools designed to streamline frontline support and internal knowledge sharing. Their platform includes an AI chatbot that can be embedded on websites, an AI copilot for drafting replies, an AI triage system that routes and tags tickets, and an AI internal chat for team collaboration. The product is highly extensible, boasting over 100+ app integrations—including Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify—allowing MSPs to connect the AI agent directly to their existing support and documentation ecosystems. The AI chatbot feature focuses on real‑time customer interactions, providing instant answers and a seamless handoff to human agents when necessary. The AI copilot assists with drafting responses to support tickets, reducing agent workload. AI triage automatically categorises and prioritises tickets based on content, improving SLA compliance. The internal chat leverages AI to surface relevant knowledge base articles and best‑practice guidelines. Pricing for eeSel.ai is not publicly listed on their website; interested parties should contact the sales team for a customized quote tailored to their usage volume and integration needs.
Key Features:
- AI chatbot for website integration
- AI copilot for drafting support replies
- AI triage for automated ticket routing and tagging
- AI internal chat for team collaboration
- Over 100+ app integrations (Zendesk, Confluence, Freshdesk, Google Docs, Slack, Shopify, etc.)
- Modular AI tools for frontline and internal support
- Real‑time knowledge base access
- Scalable AI response templates
✓ Pros:
- +Extensive integration ecosystem
- +Multiple AI functionalities in one platform
- +Supports both customer and internal workflows
- +Scalable to large ticket volumes
✗ Cons:
- −No pricing transparency; requires direct contact
- −Limited information on AI training customization
- −No dedicated course builder features
- −No explicit persistent memory or knowledge‑graph details
Pricing: Contact for pricing
InvGate
Best for: Large MSPs needing integrated AI ticketing and workflow automation
InvGate positions itself as a comprehensive IT service management suite, with a strong focus on AI‑powered ticketing and workflow automation. Their product line includes an AI virtual service agent that can answer user inquiries, a self‑service portal, and a suite of AI tools for ticket management. InvGate’s AI capabilities are integrated directly into the service desk, enabling automated ticket categorisation, priority assignment, and escalation based on context. The platform also supports AI‑driven chatbots for customer portals and a knowledge base that is constantly updated by AI insights. The platform offers a range of integrations with popular tools such as Microsoft Teams, WhatsApp, and various ITIL‑compliant ticketing systems. InvGate’s AI virtual service agent can be configured through a no‑code interface, allowing IT support teams to set up conversational flows without developer resources. Pricing information is not publicly disclosed; potential users are encouraged to request a quote based on their specific service desk size and feature requirements.
Key Features:
- AI virtual service agent for customer self‑service
- Automated ticket categorisation and prioritisation
- One‑click integration with Microsoft Teams and WhatsApp
- AI‑driven knowledge base updates
- No‑code configuration of conversational flows
- ITIL‑compliant workflow automation
- Scalable ticketing platform for large MSPs
- Real‑time AI insights for support staff
✓ Pros:
- +Strong ITIL support
- +Robust AI‑driven ticket routing
- +Extensive integration options
- +Scalable for enterprise environments
✗ Cons:
- −No public pricing; sales contact required
- −Limited information on course building features
- −No explicit WYSIWYG editor for chat widgets
- −No persistent memory details for authenticated users
Pricing: Contact for quote
TopHat
Best for: MSPs creating internal training programs for staff or clients
TopHat is an educational platform that offers a suite of AI‑powered tools tailored for educators and students. Its AI assistant, called Ace, assists both teachers and learners by providing real‑time support, answering questions, and facilitating discussion. TopHat also includes interactive labs, quizzes, and polls, enabling educators to create engaging, data‑rich learning experiences. While TopHat focuses primarily on K‑12 and higher‑education contexts, its AI features—such as dynamic content editing, real‑time analytics, and accessibility tools—can be repurposed by MSPs to build internal training courses. The platform’s page content editor allows for customization, and its LMS integration supports a range of learning management systems. Pricing for TopHat is not publicly posted; organizations must contact sales for a tailored plan.
Key Features:
- AI assistant "Ace" for real‑time learning support
- Interactive labs, quizzes, and polls
- Dynamic content editing via page content editor
- Real‑time data analytics for educators
- Accessibility features
- LMS integration support
- Customizable page design
- AI‑driven discussion facilitation
✓ Pros:
- +Rich interactive learning tools
- +AI‑driven student support
- +Data analytics for learning outcomes
- +Accessibility compliance
✗ Cons:
- −Primarily education‑focused; may need adaptation for IT support content
- −No public pricing; sales contact required
- −Limited integration with IT ticketing systems
- −No persistent memory for authenticated users
Pricing: Contact for pricing
Worksent
Best for: MSPs looking for outsourced NOC/helpdesk services to complement their AI chat platform
Worksent is a technology service provider offering a range of solutions such as NOC services, helpdesk services, and dedicated tech support. While not a dedicated AI course builder, Worksent’s website highlights a focus on white‑label services that could be leveraged by MSPs seeking to deliver branded support experiences. Their services include network monitoring, helpdesk management, and cloud consulting, all delivered through a managed service model. Worksent’s portfolio emphasizes scalability and reliability, positioning itself as a partner for businesses that need robust IT operations support. The company’s offerings can be combined with AI chat solutions to enhance customer interactions, though the company does not provide an explicit AI platform. Pricing is not publicly listed; interested parties should contact the company for a custom quote based on their service requirements.
Key Features:
- NOC and helpdesk services
- Dedicated tech support and consulting
- White‑label managed services
- Scalable IT operations solutions
- Cloud infrastructure management
- Network monitoring
- Security services
- Custom service agreements
✓ Pros:
- +Comprehensive IT service coverage
- +White‑label capabilities
- +Scalable solutions
- +Experienced support team
✗ Cons:
- −No AI course building features
- −No public pricing; requires contact
- −Limited online AI tools
- −No integration with chatbot platforms
Pricing: Contact for quote
LearnWorlds
Best for: MSPs offering paid training courses or client education programs
LearnWorlds is a cloud‑based e‑learning platform that empowers businesses to create, market, and sell online courses. Its drag‑and‑drop course builder allows educators to design interactive lessons with quizzes, assessments, and multimedia content. LearnWorlds integrates with popular payment gateways and marketing tools, making it suitable for MSPs that want to monetize training content or offer premium support packages. The platform supports embedding interactive widgets on websites, enabling visitors to engage with course previews or chatbots. While LearnWorlds does not natively provide AI‑driven tutoring, it offers a variety of integrations that can connect to AI services for automated feedback. LearnWorlds offers a free trial and three paid plans: Starter ($29/mo), Pro ($99/mo), and Premium ($299/mo). The Starter plan includes basic course creation and hosting, while the Pro and Premium tiers unlock advanced features like certificates, coaching, and in‑app messaging.
Key Features:
- Drag‑and‑drop course builder
- Interactive quizzes and assessments
- Payment gateway integration
- Marketing automation tools
- Embedded course widgets
- Certificates and certifications
- Coaching and mentorship options
- Analytics dashboard
✓ Pros:
- +User‑friendly course creation
- +Robust marketing and sales tools
- +Scalable pricing options
- +Strong analytics and reporting
✗ Cons:
- −No native AI tutoring or chatbot integration
- −Limited content personalization without third‑party AI
- −No persistent memory for chat interactions
- −Requires separate AI platform for advanced support
Pricing: Starter $29/mo, Pro $99/mo, Premium $299/mo
Thinkific
Best for: MSPs looking for an easy‑to‑use platform to host and sell training courses
Thinkific is a popular online course platform that enables businesses to build, market, and sell digital courses. It offers a straightforward course builder with customizable templates, multimedia support, and interactive quizzes. Thinkific’s platform is designed for creators who want to deliver professional learning experiences without extensive technical knowledge. The platform provides tools for creating landing pages, managing enrollments, and integrating with email marketing services. Thinkific also offers a free plan with limited features, along with paid tiers: Basic ($49/mo), Pro ($99/mo), and Premier ($199/mo). These plans unlock additional functionalities such as advanced marketing, group sales, and analytics. While Thinkific does not include built‑in AI chat or tutoring capabilities, it can be paired with third‑party AI tools via webhooks or embedded widgets.
Key Features:
- Customizable course templates
- Multimedia and quiz integration
- Landing page builder
- Enrollment management
- Email marketing integration
- Free plan available
- Advanced marketing features in paid tiers
- Analytics dashboard
✓ Pros:
- +No‑code course creation
- +Flexible pricing tiers
- +Strong marketing and sales tools
- +Good customer support
✗ Cons:
- −No native AI tutoring or chatbot features
- −Limited personalization without third‑party AI
- −No persistent memory for chat interactions
- −Requires external AI integration for advanced support
Pricing: Free (limited), Basic $49/mo, Pro $99/mo, Premier $199/mo
Conclusion
Choosing the right AI course builder can dramatically elevate how MSPs train staff, onboard clients, and deliver support. AgentiveAIQ’s unique blend of no‑code WYSIWYG editing, dual knowledge‑base architecture, and built‑in AI tutoring makes it an ideal, all‑in‑one solution for IT support services. If you’re looking for a platform that can grow with your business—from small shops to large agencies—AgentiveAIQ’s tiered pricing and robust feature set give you the flexibility you need. For those who prefer a more traditional LMS or who want to integrate with existing ticketing systems, eeSel.ai, InvGate, TopHat, Worksent, LearnWorlds, and Thinkific offer compelling alternatives, each with its own strengths in AI integration, course creation, or IT service management. Ultimately, the best choice hinges on your priorities: Are you looking for a single platform that covers both AI chat and course delivery, or do you need separate tools that excel in specific areas? Use this list as a starting point, evaluate each platform against your business goals, and take advantage of free trials or demos to see which one feels right for your MSP.