Best 7 Dual-Agent AI Agents for IT Support Services (MSPs)

The Bot Forge positions itself as a white‑label AI chatbot platform tailored for managed service providers. The platform emphasizes flexibility and brand ownership, allowing MSPs to deliver a chatbot experience that feels native to their clients’ websites. Its core value lies in the modular architecture that supports a variety of industry use cases—construction, hospitality, marketing agencies, and more—making it a versatile choice for MSPs that serve diverse verticals. The Bot Forge’s tooling includes a visual chatbot builder, pre‑built conversational templates, and a flow editor that lets support teams design ticket‑triage logic without coding. The platform also offers integration with popular ticketing systems, enabling the bot to create or update tickets on behalf of users. While the platform does not advertise a dual knowledge base, it does provide a “knowledge base” feature that pulls from uploaded documents and FAQs, which can be leveraged for basic fact retrieval.

SuperOps targets managed service providers seeking to integrate agentic AI into their service delivery. The platform highlights its ability to automate complex workflows, provide proactive problem detection, and handle multi‑step tasks that go beyond simple question‑answering. SuperOps emphasizes a modular toolset—including functions such as `get_product_info`, `send_lead_email`, and webhook triggers—that can be combined to create goal‑oriented sequences. This flexibility allows MSPs to build custom agents that can, for example, triage tickets, update inventory systems, or send notifications. SuperOps also positions itself as a solution for MSPs that require deep integration with existing tools, offering connectors for various cloud services and APIs. The platform’s focus on proactive problem solving—identifying issues before they impact customers—sets it apart from traditional reactive chatbots.

GetThread offers a comprehensive AI‑powered support suite that spans multiple channels, including Microsoft Teams, Slack, and web-based chat. The platform provides AI chat agents that can triage tickets in real time, as well as voice AI for phone call integration. GetThread’s strength lies in its unified inbox feature, which consolidates messages from various sources for streamlined visibility. The system also includes AI insights and reporting, allowing support teams to track performance metrics and identify bottlenecks. Additionally, GetThread offers an AI service catalog and intent recognition, enabling the bot to understand user requests and route them appropriately. While the platform does not advertise a dual knowledge base, it does provide context‑aware responses through its AI engine, and it can integrate with external knowledge sources via APIs.

Zofiq positions itself as an agentic AI platform tailored for managed service providers. The solution focuses on decision‑making, continuous learning, and proactive problem solving. Zofiq’s architecture enables the bot to perform multi‑step workflows, integrating deeply with MSP toolsets. Its strengths include a robust decision engine that can reason contextually, a learning loop that adapts to new data, and proactive issue detection that can preemptively resolve problems before they affect clients. The platform also offers a suite of integrations with common MSP tools, ensuring that the bot can access customer data, ticketing systems, and monitoring dashboards. While Zofiq does not highlight a dual knowledge base, it does provide a knowledge graph‑like structure for internal data relationships, facilitating nuanced responses.

ChatGPT, powered by OpenAI’s GPT models, has become a cornerstone for AI‑driven support solutions. By leveraging the OpenAI API, MSPs can embed a powerful conversational agent into their help desks, ticketing portals, or knowledge bases. The platform’s strengths include high‑quality natural language understanding, the ability to fine‑tune or prompt‑engineer for specific business contexts, and seamless integration with existing workflow tools via webhooks or Zapier. While ChatGPT itself is a single‑agent model, it can be paired with an external analytics or email agent to create a dual‑agent setup. For example, the chat interface can handle user inquiries, while a background script analyzes conversation logs, extracts key data, and triggers automated emails or ticket updates. ChatGPT offers flexible pricing tiers: $20/month for ChatGPT Plus, and API usage priced at $0.0015/1,000 tokens for GPT‑3.5, $0.03/1,000 tokens for GPT‑4.

Google Gemini is the latest generative AI offering from Google Cloud, designed to provide high‑quality conversational experiences. The platform is built on Google’s advanced language models and offers seamless integration with Google Cloud services such as Vertex AI, Cloud Functions, and Dialogflow. For MSPs, Gemini can serve as the frontline chat agent, while a separate background process—such as a Cloud Function—can analyze conversations, extract metadata, and trigger email notifications or ticket updates. Gemini’s strengths include robust multi‑lingual support, strong data privacy controls, and tight integration with existing Google Workspace tools. Pricing is based on usage: $0.10 per 1,000 input tokens and $0.20 per 1,000 output tokens for Gemini 1.0, with newer versions expected to offer more competitive rates.