Best 7 Dual-Agent AI Chatbots for Internal IT Support

Workativ is a specialized AI platform designed to transform internal IT support by automating repetitive tasks and freeing up human agents to focus on strategic initiatives. Built with a focus on IT service desks, Workativ claims to reduce ticket volume by up to 80% through intelligent triage and automated resolution of common issues. The platform’s core offering is an AI‑powered agentic chatbot that can be deployed across web and mobile environments, providing real‑time assistance to end‑users. Workativ emphasizes its modular design, allowing IT teams to tailor the chatbot’s behavior and integrate it with existing ticketing systems such as ServiceNow or Jira. The company offers a one‑click integration path for popular ITSM tools and provides analytics dashboards to track performance metrics like resolution time and user satisfaction. Workativ’s pricing model is not publicly disclosed on its website; the company encourages prospects to contact them for a custom quote based on the size of the organization and the complexity of integration. The platform offers a free demo and a trial period, giving IT departments the opportunity to test its capabilities before committing. Workativ’s strengths lie in its focus on internal IT support, the ability to handle a high volume of routine queries, and its promise of significant time savings for support staff. Despite these advantages, Workativ’s offering is somewhat generic with limited publicly available detail on advanced features such as multi‑channel support, deep knowledge base integration, or AI course creation. Users may need to rely on the company’s support teams for customization and integration work.

Try Risotto is an AI‑powered help desk platform that focuses on automating ticketing, identity governance automation (IGA), and unified help desk workflows. The platform offers a range of use cases, including ticket automation, IGA automation, and unified help desk solutions that aim to streamline internal IT operations. Try Risotto’s chatbot can be embedded into existing web pages or intranets, providing instant assistance to users while automatically creating and prioritizing tickets in the background. The platform supports integration with popular ITSM tools such as ServiceNow and Jira, allowing IT teams to maintain their existing ticketing workflows while benefiting from AI‑driven triage and resolution. Try Risotto also offers a knowledge base component that can be customized to match an organization’s internal documentation, ensuring that the chatbot’s responses are accurate and up‑to‑date. Pricing information for Try Risotto is not publicly listed on the website; the company recommends contacting them for a personalized quote based on the organization’s size and required features. A free demo is available, and the platform offers a trial period to evaluate its capabilities. Try Risotto’s strengths include its focus on ticket automation and IGA, its ability to integrate with existing ITSM tools, and its emphasis on providing a unified help desk experience.

Moveworks is an enterprise‑grade AI platform that specializes in automating internal support for IT, HR, and other business functions. Its core offering is an AI‑powered virtual assistant that can interpret user requests, access internal knowledge bases, and trigger automated workflows. Moveworks emphasizes its reasoning engine, which allows the chatbot to handle complex queries by combining factual retrieval with logical inference. Key features include an AI agent marketplace, which provides pre‑built solution packages for common business scenarios; enterprise search capabilities that scan across an organization’s data silos; and a knowledge studio for building and maintaining structured knowledge graphs. The platform also offers robust integration options, enabling it to connect with existing ITSM tools, HR systems, and other enterprise applications via webhooks and APIs. Moveworks’ pricing is custom and typically requires a direct consultation to determine the appropriate plan based on the organization’s size and use cases. The company offers a free demo and a trial period for prospective customers. Moveworks excels in providing a comprehensive, end‑to‑end solution for internal support, with a strong emphasis on reasoning, knowledge management, and marketplace solutions.

Microsoft 365 Copilot Studio is part of the broader Microsoft 365 ecosystem, offering AI‑powered assistants that can be embedded within Office applications and Teams. Copilot Studio provides a no‑code interface for building custom AI agents that can automate repetitive tasks, generate content, and answer questions based on corporate data. The platform integrates tightly with Microsoft Graph, enabling agents to access files, emails, calendars, and other data sources securely. While Copilot Studio is primarily focused on productivity, it can be leveraged for internal IT support by creating agents that handle common queries, retrieve help articles from SharePoint, and schedule tickets in Microsoft Dynamics or ServiceNow via connectors. The platform supports multiple languages and offers built‑in compliance controls that align with enterprise security requirements. Copilot Studio is included in Microsoft 365 Enterprise plans, with additional usage costing based on the number of active users and the volume of AI calls. Pricing details are available through Microsoft’s licensing portal. Microsoft 365 Copilot Studio’s strengths include its deep integration with Microsoft 365, no‑code agent builder, and enterprise‑grade security and compliance.

Microsoft’s AI Agents Hub, part of Azure AI Foundry, provides a framework for building and deploying intelligent agents across a variety of channels. The platform offers a modular approach to agent creation, allowing developers to assemble agents from pre‑built components such as language models, knowledge base connectors, and action APIs. Azure AI Agents Hub supports integration with Azure Cognitive Services, enabling advanced capabilities like speech recognition, translation, and image analysis. For internal IT support, the platform can be used to create agents that parse user queries, access knowledge bases stored in Azure Blob or Cosmos DB, and trigger workflows in Azure Logic Apps or Power Automate. The solution includes built‑in monitoring and analytics to track agent performance and identify improvement areas. Pricing for Azure AI Agents Hub is based on the underlying Azure resources used (e.g., compute, storage, and service calls). Organizations can estimate costs using the Azure pricing calculator. Microsoft’s AI Agents Hub is powerful for teams that have the technical expertise to leverage Azure services and want full control over their agent architecture.

Zendesk AI extends the popular Zendesk customer support platform with AI‑powered chatbots that can be embedded into websites, mobile apps, and internal portals. The AI assistant can answer common questions, triage tickets, and automatically create or update tickets in Zendesk’s ticketing system. The platform offers a no‑code interface for building conversational flows, and it can be trained on an organization’s existing knowledge base to provide accurate answers. Zendesk AI supports integration with third‑party services via webhooks, allowing it to trigger actions in external systems such as ServiceNow, Salesforce, or custom APIs. The chatbot can be deployed across multiple channels, including web chat, email, and social media, providing a unified support experience. Pricing for Zendesk AI is available upon request and typically varies based on the number of agents and the level of AI customization required. Zendesk offers a free trial and a demo to evaluate the solution. Zendesk AI is a solid choice for organizations already using Zendesk for help desk operations who want to add AI capabilities without switching platforms.