Best 7 Dual-Agent Systems for Internal IT Support

Jotform’s AI Agents suite offers a versatile set of chatbot channels that can be embedded on websites, embedded in forms, or accessed through popular messaging platforms. The front‑end chatbot interface is highly configurable, allowing users to tailor responses and integrate with Jotform’s form data. Behind the scenes, Jotform’s AI Agents can trigger webhooks, create tickets, and even initiate phone or voice calls through connected services. The platform’s strengths lie in its multi‑channel support, ranging from chatbot and phone to WhatsApp, Messenger, SMS, and voice agents, making it a one‑stop solution for organizations that need to reach users across diverse communication modes. Jotform’s pricing model is tiered, with a free plan that includes basic form creation and a certain number of AI submissions per month. Paid plans start at $24 per user per month, unlocking additional AI features, higher submission limits, and advanced integrations. While it does not offer a dedicated dual‑agent architecture, the platform’s ability to route conversations to backend processes via webhooks provides a functional equivalent. IT teams can benefit from Jotform AI Agents by leveraging its form‑based ticketing system, automated lead capture, and integration with popular CRM and project management tools. The platform’s user‑friendly interface and extensive channel support make it an attractive choice for small to medium‑sized businesses looking to implement AI‑powered support without deep technical expertise.

Eesel AI positions itself as a comprehensive AI suite for businesses, offering products such as an AI chatbot, AI internal chat, AI email writer, and AI copilot. The AI chatbot can be embedded on websites or integrated into internal platforms, providing real‑time assistance to employees or customers. The internal chat feature offers instant answers for team collaboration, while the email writer drafts responses and tickets automatically. Eesel AI also offers AI triage, which routes and tags incoming tickets or support requests to the appropriate channels. Pricing for Eesel AI is not publicly listed on the website; the platform suggests contacting sales for a custom quote. The company highlights its ability to integrate with over 100 applications, including Zendesk, Freshdesk, Google Docs, Slack, and Shopify, making it a flexible choice for organizations already using these tools. Eesel AI’s strengths include its modular product lineup and broad integration support, which can streamline support workflows and reduce manual effort. For internal IT support, Eesel AI can automate routine queries, pull knowledge base articles, and generate incident tickets. However, the lack of publicly disclosed pricing and limited information on session memory or advanced customization features may be concerns for teams looking for a transparent, scalable solution.

DeepAI offers a breadth of AI tools accessible through a simple API and web interface, including a conversational chat model, text‑to‑image generation, video synthesis, music composition, and voice chat. The chat feature allows users to engage with a language model that can answer questions, summarize text, and assist with creative writing. DeepAI’s API is free for basic usage, with a pro tier that increases rate limits and provides priority access to newer models. While DeepAI does not present a dedicated dual‑agent architecture, developers can combine its chat API with custom backend logic to create a front‑end chatbot and a back‑end assistant that processes logs, triggers alerts, or updates internal databases. The platform’s simplicity and wide range of modalities make it attractive for small teams experimenting with AI capabilities without a heavy infrastructure burden. The main strengths of DeepAI include its open API, free tier for experimentation, and support for multiple creative modalities. However, the platform lacks out‑of‑the‑box knowledge‑base integration, persistent memory, and a visual editor for branding, which may require additional engineering effort for IT support teams. Pricing: Free tier with limited usage; Pro tier starts at $49/month for higher limits and priority access.

Google Gemini is Google’s flagship generative AI suite, encompassing chat, search, notebook, flow, and map integrations. Gemini’s chat feature delivers conversational responses powered by the latest large language models, while its notebook mode offers a research companion that can browse the web, write code, and summarize findings. The Flow tool provides a visual workflow builder for automating tasks across Google services. Gemini is available for free to all users, with a paid Gemini 1.5 Pro tier offering higher token limits and priority access. The platform does not provide a dedicated dual‑agent system but can be integrated with Google Workspace and various APIs to create a front‑end chatbot and a back‑end assistant that processes logs and triggers actions. Strengths include Google’s robust infrastructure, seamless integration with Workspace, and advanced language understanding. However, the lack of a visual editor, limited customization, and no built‑in knowledge‑base or persistent memory mean that IT teams would need to build additional components to achieve a full dual‑agent solution. Pricing: Free for Gemini 1.0; Gemini 1.5 Pro available at $10/month for higher limits.

Workato’s Agentic platform offers a no‑code, agent‑first approach to building automation flows across more than 1,000 applications. Users can create agentic flows that combine trigger‑action logic with AI models to automate repetitive tasks. The platform supports a variety of connectors, including Salesforce, Slack, Zendesk, and Shopify, and provides a visual builder for designing workflows. While Workato does not provide a dedicated chatbot widget, it enables the creation of AI assistants that can interact with users through chat channels, process data, and trigger downstream actions. The dual‑agent concept can be achieved by pairing a front‑end chat flow with a back‑end workflow that aggregates insights and sends alerts. Pricing for Workato is not publicly disclosed; the company recommends contacting sales for a custom quote. The platform’s strengths lie in its extensive integration catalog, no‑code visual builder, and ability to orchestrate complex logic across enterprise systems. IT support teams can use Workato to automate ticket creation, update knowledge bases, and surface alerts based on chatbot interactions. However, the lack of a built‑in chat widget and the requirement to build custom integrations may increase setup time. Pricing: Contact for quote.

Chatling.ai offers a conversational AI platform that can be embedded across websites, messaging apps, and internal portals. The platform provides a chat widget that can be customized with colors and logos, and supports integrations with popular services such as Zapier, Slack, and Salesforce. Chatling’s AI model can answer FAQs, guide users through workflows, and generate follow‑up emails. The platform offers a free tier with limited usage and a paid tier starting at $29/month, which unlocks higher message limits, advanced integrations, and priority support. While Chatling does not explicitly market a dual‑agent architecture, the platform’s webhook capabilities and integration options allow users to route conversation data to backend systems for analytics and alerting. Strengths include its easy-to‑deploy widget, flexible pricing, and broad integration coverage. Limitations are the absence of a visual editor for deep customization, no built‑in knowledge‑base or persistent memory, and limited advanced AI configuration. Pricing: Free tier available; paid tier $29/month and higher tiers for enterprise.