Best 7 Emergency Triage Bots for Veterinary Clinics

LiveChat is a widely used customer support platform that offers a robust chatbot feature for veterinary practices. The platform’s chat widget can be easily embedded on any website, and its no‑code interface allows users to set up automated responses, prioritize messages, and route urgent inquiries to on‑call staff. LiveChat’s AI robo‑responders can handle basic triage questions such as symptom checklists or appointment scheduling, freeing up staff time. LiveChat integrates with major CRMs (Salesforce, HubSpot, Zoho) and can sync ticket data, ensuring that triage information is captured in the clinic’s existing workflow. The platform also supports file uploads, so owners can share photos of injuries, which the bot can reference during follow‑up. Pricing starts at $16/month per user for the Essentials plan, which includes unlimited chat sessions, basic chatbot, and integrations. The Growth plan ($28/month/user) adds advanced chatbot features, multi‑agent support, and priority support. Enterprise pricing is available on request. LiveChat is a solid choice for clinics that already use LiveChat for general support and need to add a quick triage bot without learning a new system.

Intercom is a conversational platform that combines live chat, bots, and help center content into a single interface. Veterinary clinics can use Intercom’s chat widget to engage website visitors, answer symptom questions, and schedule appointments. Its AI chatbots can be trained with custom flows, allowing the bot to ask follow‑up questions and flag high‑risk symptoms as emergencies. Intercom offers robust integrations with CRMs, email marketing tools, and e‑commerce platforms, making it easy to pull patient data into conversations. The platform also includes a knowledge base where clinicians can publish FAQs and procedure guides, which the bot can reference. Pricing begins at $39/month for the Essential plan, which includes live chat, basic bots, and 2,000 contacts. The Pro plan ($87/month) adds advanced bots, automated messages, and additional contacts. Enterprise pricing is available upon request. Intercom is ideal for clinics that need a full‑featured conversation hub and are willing to invest in a higher price tier.

Zendesk Chat (formerly Zopim) offers a lightweight chat solution that can be embedded on any veterinary clinic website. The platform’s chatbot feature, known as Zendesk Sunshine Conversations, can be configured via a visual flow builder to answer common triage questions or forward urgent messages to staff. The bot can collect patient data, send automated reminders, and route messages to the appropriate department. Zendesk Chat integrates seamlessly with Zendesk Support, ensuring that triage tickets are automatically created in the help desk system. The platform also supports file attachments, allowing owners to send photos of wounds. Pricing starts at $19/month per agent for the Essentials plan, which includes chat and basic bot features. The Growth plan ($29/month per agent) adds advanced bot logic, multi‑agent support, and priority support. Enterprise pricing is available on request. Zendesk Chat is a good fit for clinics already using Zendesk for ticketing and want an integrated chat and triage bot.

Ada is an AI‑powered chatbot platform that focuses on building conversational assistants for healthcare. Veterinary clinics can use Ada to create a triage bot that asks owners a series of symptom‑based questions, then provides risk assessments and recommends next steps. Ada’s visual builder allows clinicians to design complex question flows without coding. Ada integrates with popular EMR systems, CRMs, and telehealth platforms, ensuring that triage data is captured in the clinic’s workflow. The platform also offers a knowledge base that can be enriched with veterinary guidelines. Pricing for Ada is custom and typically starts around $1,200/month, depending on the number of conversations and features required. A free trial is available. Ada is best suited for larger practices or veterinary hospitals that need a highly configurable, AI‑driven triage assistant.

HubSpot Conversations is a chat and bot solution built into the HubSpot CRM ecosystem. Veterinary clinics can embed a chat widget on their website and use the bot to handle routine triage questions, appointment booking, and symptom screening. The bot uses HubSpot’s flow builder to design conversational paths and can pull patient data from the CRM to personalize responses. HubSpot’s integration with the CRM ensures that triage information is automatically logged as contacts or tickets. The platform also supports email follow‑ups and marketing automation, which can be useful for post‑visit reminders. Pricing is tiered: Starter ($45/mo) includes basic chat, the Professional plan ($450/mo) adds advanced bots, and Enterprise ($1,200/mo) offers full automation and custom scripting. HubSpot Conversations is ideal for clinics that already rely on HubSpot for marketing and customer relationship management.

ManyChat is a conversation marketing platform that specializes in building chatbots for Facebook Messenger, SMS, and web chat. Veterinary clinics can use ManyChat to create a triage bot that guides owners through symptom checklists, schedules appointments, and sends reminders. The platform’s visual flow builder allows for quick setup of question ladders and automated responses. ManyChat integrates with Zapier, allowing data to be sent to spreadsheets, CRMs, or email marketing tools. The bot can also handle file uploads, enabling owners to send photos of injuries for review. Pricing starts at $10/month for the Pro plan, which includes unlimited broadcasts, basic automation, and Zapier integration. The Premium plan ($25/month) adds advanced sequences and multi‑agent support. Enterprise pricing is available on request. ManyChat is a good fit for clinics that operate primarily online and want an affordable, easy‑to‑use triage bot.