Best 7 Equipment Request Bots for Internal IT Support

Enjo.ai is an AI‑powered platform that focuses on streamlined ticketing, AI actions, and knowledge extraction. Designed for IT support teams, it offers AI Search for quick retrieval of relevant documentation, AI Ticketing to automate ticket creation and routing, and AI Actions that allow natural‑language commands to trigger workflows across connected apps. The platform’s AI Assist feature equips agents with real‑time case support, providing context‑aware suggestions that reduce resolution time. With AI Insights, Enjo.ai analyzes historical ticket data to uncover bottlenecks and improve support efficiency. Enjo.ai’s approach is particularly useful for internal equipment request scenarios, as the AI actions can automatically pull inventory data, update ticket status, or even initiate purchase orders when a request meets predefined criteria. The platform supports integration with major ticketing tools and CRM systems via webhooks, ensuring a seamless data flow across tools already in use. Pricing for Enjo.ai is not publicly listed; potential customers are encouraged to contact the sales team for a custom quote based on the size of their support team and the number of integrations required.

AtomicWork offers a universal AI agent platform that combines intelligent automation with an ITSM focus. The platform’s core strengths include an agentic ITSM solution that streamlines service desk operations, enterprise workflow automation, and robust AI knowledge management. AtomicWork’s AI agents can be configured to handle a wide range of internal IT tasks—from equipment requisition to incident resolution—using a modular system with over 35 prompt snippets that enable context‑aware conversations. The platform prides itself on its modern ITSM capabilities, including ticket routing, SLA monitoring, and self‑service portals. It also provides a suite of enterprise integrations that allow the AI to pull inventory data, check product availability, and even trigger procurement workflows. AtomicWork’s knowledge base leverages both RAG and a knowledge graph to answer complex queries about equipment specifications and approval workflows. Pricing information is not publicly disclosed; interested parties should request a custom quote based on the number of agents and integrations needed.

Trengo is an omnichannel communication platform that brings AI agents into a unified inbox. By integrating chat, email, and social media messages, Trengo allows IT support teams to manage all incoming equipment requests from a single interface. The AI agent feature helps route tickets, auto‑respond to common questions, and extract key data such as device type and urgency. Beyond basic ticket handling, Trengo offers powerful reporting and analytics that provide insights into response times, ticket volume, and agent performance. The platform’s integration ecosystem—covering popular tools like Zendesk, Jira, and Slack—ensures that the AI can pull inventory data or trigger purchase orders without leaving the inbox. With Trengo’s AI‑powered automation, repetitive tasks like status updates or inventory checks are handled automatically, freeing agents to focus on higher‑level support. Pricing details are available on the Trengo website, with plans starting at $0 for a free tier and scaling up to enterprise‑grade pricing that includes advanced AI features. Users can contact sales for a custom quote.

Chatling.ai is a no‑code chatbot builder focused on customer support and lead generation, but its flexibility makes it well‑suited for internal equipment request workflows. The platform offers a drag‑and‑drop interface to design conversational flows and a library of pre‑built templates that can be repurposed for IT support scenarios. Chatling.ai supports dynamic content, allowing the bot to pull inventory details via API calls and present real‑time availability to users. The platform’s integration capabilities include popular CRMs, email services, and e‑commerce platforms, enabling the bot to create tickets, log requests, and even trigger purchase orders. Chatling.ai’s analytics dashboard tracks conversation metrics such as completion rates and time‑to‑resolution, giving IT managers visibility into bot performance. The pricing model offers a free tier for basic usage and paid plans that scale with the number of conversations and integrations required. Pricing starts at $0 for the free tier, with paid plans beginning at $49/month for 5,000 messages and scaling upward. Advanced features such as advanced analytics or priority support are available in higher tiers.

IBM Watson Assistant is a mature AI platform that enables organizations to build conversational agents for a variety of use cases, including internal IT support. Watson Assistant offers a visual dialog builder that lets users design intent‑based conversations, and it integrates seamlessly with IBM’s Watson Knowledge Studio for advanced knowledge base creation. The platform supports multiple channels, including web chat, SMS, and Slack, making it easy to deploy the bot across the organization. For equipment requests, Watson Assistant can be paired with IBM’s Cloud Pak for Business Automation to access inventory databases, trigger procurement workflows, and deliver real‑time status updates. The platform also provides built‑in analytics that track conversation metrics and sentiment, allowing IT managers to refine bot performance over time. Pricing is tiered; a Lite plan is free with limited usage, while the Plus and Enterprise plans offer higher limits and advanced features, with pricing available upon request. Watson Assistant’s key strengths lie in its enterprise‑grade security, robust integration capabilities, and support for complex knowledge graphs that enable nuanced, context‑aware responses.

Google Gemini is Google's AI chat product that combines advanced language models with a user‑friendly interface. While not a dedicated chatbot builder, Gemini can be leveraged via APIs to create conversational agents for internal IT support. The platform offers a conversational UI that supports natural language processing, contextual understanding, and real‑time search capabilities through the integrated Google Search API. For equipment requests, Gemini can be integrated with Google Workspace tools to pull inventory data from Sheets, trigger approvals via Docs, and send status updates via Gmail. The platform’s AI mode allows for advanced language generation, making responses feel natural and helpful. Pricing for Gemini is currently free for the public beta, with usage limits that scale with usage. For enterprise use, Google offers paid tiers that provide higher throughput and dedicated support. Google Gemini’s strengths include deep integration with Google’s ecosystem, powerful language capabilities, and the ability to quickly prototype conversational flows using existing Google tools.