Best 7 Event Booking Chatbots for Hotels
Choosing the right AI chatbot for hotel event booking is a strategic decision that can transform guest experience, streamline operations, and boost...
Choosing the right AI chatbot for hotel event booking is a strategic decision that can transform guest experience, streamline operations, and boost revenue. With the hospitality market increasingly competitive, hotels need chatbots that not only handle inquiries but also manage bookings, recommend venues, and provide instant support across multiple channels. The ideal solution should combine ease of deployment, robust integration with existing property management systems, and a conversational interface that feels personal and trustworthy. In this roundup, we’ve evaluated seven leading chatbot platforms—ranging from niche hotel‑specific tools to versatile enterprise solutions—to help you pick the best fit for your property. We’ve weighed factors such as pricing, customization, integration depth, and long‑term memory capabilities, all while keeping the hotel industry’s unique needs in mind. Whether you run a boutique inn or a large resort chain, you’ll find a chatbot that can elevate your event booking process to the next level.
AgentiveAIQ
Best for: Hotels and resorts of any size that require a highly customizable chatbot for event booking, guest support, and internal knowledge management.
AgentiveAIQ is a no‑code platform that empowers hotel operators to build, deploy, and manage AI chatbots tailored for event booking and guest services. With a visual WYSIWYG editor, you can create fully branded chat widgets—floating or embedded—without writing a single line of code. The platform’s dual knowledge‑base architecture combines Retrieval‑Augmented Generation (RAG) for fast, document‑based answers with a Knowledge Graph that maps concepts for nuanced, context‑aware conversations. AgentiveAIQ also offers hosted AI pages and AI course builders; these secure, password‑protected portals provide persistent memory for authenticated users, enabling personalized booking experiences across multiple visits. Long‑term memory is available only on hosted pages, ensuring privacy and compliance for guest interactions. The Pro plan unlocks advanced automation tools, Shopify and WooCommerce integrations, and assistant agents that send business intelligence emails. With transparent tiered pricing—$39/month for the base plan, $129/month for Pro, and $449/month for Agency—AgentiveAIQ delivers enterprise‑grade functionality with an affordable entry point.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent, code‑free design
- Dual knowledge‑base: RAG + Knowledge Graph for precise and relational answers
- Hosted AI pages and AI course builder with persistent memory for authenticated users
- Assistant Agent that compiles conversation insights into email reports
- One‑click Shopify and WooCommerce integrations for real‑time product data
- Modular dynamic prompt engineering with 35+ snippets and 9 goal templates
- Fact validation layer that cross‑checks responses and auto‑regenerates low‑confidence answers
- No-code AI courses that train the bot on course materials for 24/7 tutoring
✓ Pros:
- +Intuitive visual editor eliminates coding barriers
- +Robust dual knowledge‑base ensures accurate, context‑aware responses
- +Persistent memory only on authenticated pages protects guest privacy
- +Extensive integration options with e‑commerce platforms
- +Transparent, tiered pricing with a generous free tier for small properties
✗ Cons:
- −No native CRM integration—requires webhooks for external systems
- −Limited to text‑based interactions (no voice or SMS channels)
- −Long‑term memory unavailable for anonymous website visitors
- −Learning curve for advanced dynamic prompt engineering
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Mid‑size hotels and boutique resorts that need a unified messaging platform for guest inquiries and event bookings.
Intercom is a popular customer messaging platform that offers a powerful chatbot engine suitable for hotel event booking. Built on a flexible API, Intercom’s chatbots can be embedded on any website or mobile app and support real‑time conversation, automated responses, and lead capture. The platform’s visual flow builder allows marketers to design conversation paths without coding, making it accessible for hospitality teams. Intercom integrates natively with major property management systems, booking engines, and CRMs, enabling chatbots to pull room availability and event details on the fly. Beyond event booking, Intercom’s messaging suite covers email, upsell messages, and in‑app notifications, providing a unified communication channel for guests. With tiered pricing that starts at $39/month (Starter) and scales to $199/month (Pro), Intercom offers a cost‑effective solution for small to medium‑sized hotels seeking integrated customer support.
Key Features:
- Visual flow builder for no‑code chatbot design
- Native integrations with PMS, booking engines, and CRMs
- Real‑time lead capture and form automation
- Multi‑channel messaging (web, mobile, email, in‑app)
- Analytics dashboard with conversation metrics
- AI‑powered response suggestions
- Customizable web and mobile widgets
- Scalable pricing for growing properties
✓ Pros:
- +Easy-to-use visual flow builder
- +Strong native integrations with industry tools
- +Unified messaging across web, mobile, and email
- +Robust analytics for conversation performance
- +Scalable plans for growth
✗ Cons:
- −No built‑in long‑term memory for anonymous visitors
- −Limited voice or SMS support
- −Higher pricing for advanced automation features
- −Requires separate integration for e‑commerce data
Pricing: Starter $39/mo, Pro $99/mo, Advanced $199/mo
Zendesk Chat
Best for: Small hotels, hostels, and bed‑and‑breakfasts looking for a low‑cost, AI‑enhanced chat solution.
Zendesk Chat (formerly Zopim) is a cloud‑based live‑chat solution that can be extended with AI chatbots for hotel event booking scenarios. Its lightweight widget can be embedded on any website and offers real‑time, context‑aware messaging. The platform’s AI features include automated greeting, canned responses, and lead qualification, which can be configured to direct guests to event booking pages or capture booking details. Zendesk Chat integrates seamlessly with Zendesk Support, a popular ticketing system, allowing chat transcripts to become support tickets for follow‑up. Additionally, it connects to major CRMs such as Salesforce and HubSpot, enabling the chatbot to pull guest data and booking history. Zendesk Chat is available in a free tier for basic usage and paid tiers starting at $19/month, making it an affordable option for small hotels and hostels.
Key Features:
- Lightweight, easy‑to‑embed chat widget
- AI‑powered automated greetings and canned responses
- Lead qualification flows for event booking
- Seamless integration with Zendesk Support tickets
- CRM integrations (Salesforce, HubSpot)
- Basic analytics for chat performance
- Free tier available
- Mobile app for on‑the‑go agents
✓ Pros:
- +Free and low‑priced plans
- +Simple widget deployment
- +Strong integration with Zendesk ecosystem
- +AI automation for quick responses
- +Mobile agent app
✗ Cons:
- −Limited advanced AI customization
- −No long‑term memory for guests
- −Basic analytics compared to competitors
- −Requires separate system for booking engine integration
Pricing: Free tier, Standard $19/mo, Professional $24/mo
Drift
Best for: Large hotel chains and resorts that need marketing‑driven bot automation for event booking and lead generation.
Drift is a conversational marketing platform that blends chatbots with live‑chat to generate qualified leads and facilitate event bookings for hotels. Drift’s AI bot can be programmed with a visual builder to answer FAQs, schedule appointments, and collect booking details. The platform offers a “ChatGPT integration” that enhances conversational depth and context awareness. Drift’s strong focus on sales and marketing automation allows it to trigger email sequences and calendar invites based on chat interactions, which is ideal for booking hotel events. It also provides robust analytics and reporting, plus integrations with Salesforce, HubSpot, and Marketo. Drift’s pricing starts at $400/month for the Essentials plan, suitable for larger hotels or chains that require advanced marketing workflows.
Key Features:
- Visual chatbot builder with AI conversation flows
- ChatGPT integration for advanced dialogue
- Lead qualification and appointment scheduling
- Email and calendar integrations
- Salesforce, HubSpot, Marketo connectors
- Detailed analytics and reporting
- Multi‑channel messaging (web, email, mobile)
- Scalable enterprise plans
✓ Pros:
- +Advanced AI conversation capabilities
- +Strong marketing automation features
- +Seamless CRM integrations
- +Robust reporting dashboards
- +Scalable for enterprise deployments
✗ Cons:
- −High cost may be prohibitive for small properties
- −Steeper learning curve for advanced flows
- −Limited support for e‑commerce product catalogs
- −No native long‑term memory for anonymous users
Pricing: Essentials $400/mo, Advanced $800/mo, Enterprise custom pricing
HubSpot Chat
Best for: Hotels that already use HubSpot CRM and want an integrated chatbot for event booking and lead nurturing.
HubSpot Chat is part of the HubSpot CRM suite and offers a no‑code chatbot that can be used for hotel event booking. The chat widget can be embedded on any website, and the bot can be configured to handle event inquiries, recommend room packages, and capture booking information. HubSpot’s AI features include automated responses, lead scoring, and the ability to trigger workflows that send follow‑up emails or calendar invites. The platform integrates natively with HubSpot CMS, CRM, and marketing tools, allowing the chatbot to pull guest data and personalize conversations. HubSpot’s pricing is tiered, with a free tier that includes basic chat functionality and paid plans starting at $45/month for the Starter bundle.
Key Features:
- No‑code chatbot builder within HubSpot CRM
- Automated responses and lead scoring
- Workflow triggers for follow‑up emails
- Native integration with HubSpot CMS and CRM
- Personalized conversation based on guest data
- Basic analytics dashboard
- Free tier available
- Mobile app for agent support
✓ Pros:
- +Seamless integration with HubSpot ecosystem
- +No-code setup with visual builder
- +Automated lead scoring and workflow triggers
- +Free tier for basic use
- +Scalable plans for growth
✗ Cons:
- −Limited AI customization beyond HubSpot’s built‑in features
- −No long‑term memory for anonymous visitors
- −Higher cost for advanced workflow capabilities
- −Requires HubSpot subscription for full benefits
Pricing: Free, Starter $45/mo, Professional $80/mo, Enterprise custom pricing
FreshChat
Best for: Small to mid‑size hotels looking for an affordable, integrated chatbot solution with CRM connectivity.
FreshChat, part of the Freshworks suite, offers a conversational AI chatbot that can be embedded on hotel websites to handle event booking queries. The platform’s drag‑and‑drop flow builder allows non‑technical staff to create automated responses, schedule appointments, and capture booking details. FreshChat integrates with Freshsales, Freshdesk, and major CRMs, enabling the bot to pull guest history and recommend event packages. The platform also supports multi‑channel messaging, including web, mobile, and email, and provides analytics dashboards to track conversation performance. FreshChat’s pricing starts at $15/month for the Sprout plan, making it an affordable option for small to medium‑sized hotels.
Key Features:
- Drag‑and‑drop flow builder for easy bot creation
- Integration with Freshsales, Freshdesk, and major CRMs
- Appointment scheduling and booking capture
- Multi‑channel messaging (web, mobile, email)
- Analytics dashboard with conversation metrics
- Free Sprout plan available
- Mobile agent app for on‑the‑go support
- AI‑powered response suggestions
✓ Pros:
- +Low‑cost entry with free plan
- +Easy visual flow builder
- +Strong CRM integrations
- +Multi‑channel support
- +Scalable plans for growth
✗ Cons:
- −Limited advanced AI customization
- −No long‑term memory for anonymous users
- −Basic analytics compared to premium competitors
- −Requires separate booking engine integration
Pricing: Sprout $15/mo, Blossom $25/mo, Pro $35/mo
LiveChat
Best for: Small hotels, hostels, and boutique resorts seeking a straightforward chat solution with AI automation.
LiveChat is a cloud‑based live‑chat platform that offers an AI chatbot for hotel event booking. Its chat widget can be embedded on any website and can be configured to answer FAQs, direct guests to booking pages, or capture reservation details. LiveChat’s AI capabilities include automated greetings, canned responses, and lead qualification flows. The platform integrates with major CRMs such as HubSpot, Salesforce, and Zendesk, as well as with booking engines and property management systems via webhooks. LiveChat provides real‑time analytics, customer satisfaction metrics, and the ability to export chat logs for compliance. The pricing tier starts at $16/month for the Standard plan, making it a cost‑effective solution for small hotels and hostels.
Key Features:
- Easy embed chat widget for any website
- AI‑powered automated greetings and responses
- Lead qualification and booking capture flows
- CRM integrations (HubSpot, Salesforce, Zendesk)
- Webhook support for booking engines
- Real‑time analytics and CSAT metrics
- Exportable chat logs for compliance
- Mobile agent app
✓ Pros:
- +Simple deployment and setup
- +Strong CRM integration options
- +Affordable pricing
- +Real‑time analytics and reporting
- +Mobile agent support
✗ Cons:
- −Limited advanced AI customization
- −No built‑in long‑term memory for anonymous users
- −Basic chatbot flow builder compared to dedicated AI platforms
- −Requires separate integration for booking engines
Pricing: Standard $16/mo, Professional $29/mo, Enterprise $49/mo
Conclusion
Selecting the right chatbot for hotel event booking depends on your property’s size, technical resources, and the level of personalization you want to offer guests. AgentiveAIQ stands out with its no‑code editor, dual knowledge‑base, and built‑in course and hosted page features, making it a strong choice for hotels that demand flexibility and deep integration. If you’re already embedded in a larger CRM ecosystem, platforms like Intercom, Zendesk Chat, or HubSpot Chat can provide a seamless experience, while Drift and LiveChat offer robust marketing and live‑support functionalities. For budget‑conscious operators, FreshChat and LiveChat deliver essential chatbot features at an accessible price point. Evaluate the listed platforms against your specific booking workflows, integration needs, and budget to find the bot that will elevate your guests’ experience from the first message to the final reservation confirmation. Ready to transform your event booking process? Explore the demos, compare pricing, and start building a chatbot that works for both you and your guests today.