Best 7 Feedback Collection Bots for Restaurants
Running a restaurant today means juggling kitchen operations, staff coordination, and most importantly, customer satisfaction. In the age of instant...
Running a restaurant today means juggling kitchen operations, staff coordination, and most importantly, customer satisfaction. In the age of instant reviews and social media buzz, understanding what diners love or dislike can be the difference between a thriving establishment and one that struggles to stay afloat. Traditional paper surveys or vague comment cards simply don’t cut it anymore; they lack immediacy, personalization, and the data-driven insights that modern restaurants need. Feedback collection bots—AI‑powered assistants that engage customers in real‑time, gather actionable insights, and integrate with your existing tools—offer a smart, scalable solution. They let you capture feedback right at the point of service, whether on your website, mobile app, or even in‑store kiosks, and turn those conversations into data that can inform menu tweaks, service improvements, and marketing campaigns. Below is a curated list of the best seven feedback collection bots designed specifically for the restaurant industry. From fully‑customizable chat widgets to automated sentiment analysis, these bots cover every angle of customer engagement. Whether you’re a small family‑owned eatery or a large chain, there’s a bot in this list that can help you listen better, respond faster, and grow your business.
AgentiveAIQ
Best for: Restaurant owners, marketing teams, and customer experience managers who want a fully customizable, no‑code chatbot with powerful knowledge‑base and memory features
AgentiveAIQ is a no‑code AI chatbot platform tailored to businesses that want to turn every customer interaction into a learning opportunity. At its core lies a powerful dual‑knowledge base system: an RAG (Retrieval‑Augmented Generation) layer that pulls factual information from uploaded documents, and a Knowledge Graph that understands relationships between concepts and provides nuanced answers. For restaurants, this means the bot can pull up menu details, allergen information, and even seasonal specials, all while maintaining contextual relevance. The platform’s WYSIWYG chat widget editor lets you design a floating or embedded chat that matches your brand’s look and feel—color schemes, logos, fonts—without writing a single line of code. This visual customization is ideal for restaurants that want a seamless brand experience on their website or mobile app. Beyond its chat interface, AgentiveAIQ offers hosted AI pages and courses. These standalone brandable web pages can host customer-facing surveys, FAQ sections, or even cooking classes. When users log in, the platform provides persistent long‑term memory, enabling the bot to remember past conversations and personalize future interactions. For restaurants, this feature can be leveraged to track repeat customers, remember dietary preferences, or offer personalized promotions. The platform also includes an AI Course Builder with a drag‑and‑drop interface. While not directly a feedback tool, this feature can be used to create interactive training modules for staff, ensuring they are prepared to handle customer concerns efficiently. Key differentiators include the dual knowledge‑base architecture, visual widget customization, and the capability to create authenticated, memory‑enabled pages—all without requiring developers. This makes AgentiveAIQ uniquely positioned for restaurants that need a comprehensive, no‑code chatbot solution. Key features:
Key Features:
- WYSIWYG chat widget editor for fully branded, code‑free design
- Dual knowledge base: RAG for document retrieval + Knowledge Graph for relational understanding
- Hosted AI pages with password‑protected access and persistent long‑term memory (for authenticated users only)
- AI Course Builder for creating interactive training modules
- Dynamic prompt engineering with 35+ snippets and 9 goal templates
- Shopify and WooCommerce integrations for real‑time product data
- Smart Triggers, webhooks, and modular tools like get_product_info
- Assistant Agent that sends business intelligence emails to owners
✓ Pros:
- +No-code WYSIWYG editor eliminates developer costs
- +Dual knowledge‑base delivers accurate, context‑aware responses
- +Memory works for authenticated users, enhancing personalization
- +Hosted pages enable secure, branded feedback portals
- +Flexible pricing tiers for small to large operations
✗ Cons:
- −Long‑term memory unavailable for anonymous widget visitors
- −No native CRM integration—requires external webhooks
- −Limited to text‑based channels (no voice or SMS)
- −No built‑in analytics dashboard—data stored in database
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Intercom
Best for: Restaurants seeking a unified customer communication platform with strong CRM integration
Intercom is a widely adopted customer messaging platform that has evolved into a comprehensive engagement hub. It offers a chatbot feature that can be configured to ask for feedback after a customer’s dining experience. Intercom’s strength lies in its ability to integrate with a broad ecosystem of tools such as CRMs, email marketing services, and ticketing systems, allowing restaurant owners to see a unified view of customer interactions. The chatbot can be set up to capture ratings, open‑ended comments, and even trigger follow‑up messages to encourage reviews on platforms like Yelp or Google. Intercom’s visual builder requires minimal coding and can be customized through a drag‑and‑drop interface. While it doesn’t provide a dual knowledge‑base like AgentiveAIQ, it offers a knowledge base that can be searched by the bot to answer common questions about menu items, hours, and location. The platform also supports product‑centered conversations, which can be repurposed to gather feedback on specific dishes or service aspects. The platform’s analytics dashboard provides real‑time insights into conversation volume, response times, and customer sentiment, enabling managers to identify recurring issues quickly. Intercom’s pricing is tiered with a free plan for basic use, but advanced chatbot and automation features are unlocked in the paid tiers, which start at $39 per month for the Essential plan and go up to $199 per month for the Pro plan. Intercom is well‑suited for restaurants that already use a CRM or need robust integration with marketing tools and wish to maintain a unified customer data platform. Key features:
Key Features:
- Chatbot builder with visual flow editor
- Integration with major CRMs (e.g., Salesforce, HubSpot)
- Automated follow‑up emails and push notifications
- Knowledge base search for instant answers
- In‑app messaging and web chat capabilities
- Real‑time analytics dashboard
- Email and ticketing integration
- Multi‑channel support (web, mobile, in‑app)
✓ Pros:
- +Robust integration ecosystem
- +Real‑time analytics
- +Easy visual flow builder
- +Multi‑channel support
✗ Cons:
- −Knowledge base limited to single source search
- −No persistent long‑term memory for anonymous visitors
- −Higher cost for advanced automation features
- −Requires account setup and data migration
Pricing: Essential plan: $39/month; Pro plan: $199/month; Custom Enterprise pricing available
Zendesk Chat
Best for: Restaurants already using Zendesk for support or looking for a unified ticketing and chat solution
Zendesk Chat, part of the Zendesk suite, focuses on delivering real‑time live chat support. Its chatbot feature, powered by Zendesk’s AI, can be configured to ask customers for feedback immediately after a meal or a service interaction. The bot can capture ratings on a 1‑to‑5 scale, collect open‑ended comments, and even trigger follow‑up emails to gather more detailed reviews. A key advantage of Zendesk Chat is its tight integration with Zendesk’s ticketing system and knowledge base. Feedback collected through the chat can automatically create tickets that route to the relevant department, ensuring swift resolution of any issues. The platform also offers pre‑built templates for surveys and can be embedded on any website with a simple JavaScript snippet. Zendesk Chat’s analytics feature provides insights into chat volume, response times, and customer satisfaction scores. Pricing starts at $19 per agent per month for the Team plan and increases to $49 per agent per month for the Enterprise plan. Restaurants that already use Zendesk for support or email help desks will find Zendesk Chat a natural addition, streamlining the transition from live chat to feedback collection. Key features:
Key Features:
- AI‑powered chatbot for instant feedback collection
- Automatic ticket creation from chat conversations
- Integration with Zendesk Knowledge Base and Ticketing
- Embedded JavaScript widget for any website
- Pre‑built survey templates
- Real‑time chat analytics
- Multi‑agent support
- Customizable chat triggers
✓ Pros:
- +Seamless ticket integration
- +Built‑in survey templates
- +Real‑time analytics
- +Easy embedding
✗ Cons:
- −Requires Zendesk account and subscription
- −Limited to text‑based chat only
- −No long‑term memory for anonymous visitors
- −Higher per‑agent cost if many agents are needed
Pricing: Team plan: $19/agent/month; Enterprise plan: $49/agent/month; Custom Enterprise pricing available
SurveyMonkey
Best for: Restaurants that need structured, detailed feedback and robust analytics
SurveyMonkey (now part of Momentive) is one of the most popular online survey platforms. Its chat‑style survey feature can be embedded on a restaurant’s website or used in email campaigns to gather feedback after a dining experience. SurveyMonkey offers a rich set of question types—rating scales, open text, multiple choice, and more—allowing restaurants to tailor feedback forms to their specific needs. The platform’s strengths include advanced branching logic, which can adapt the survey flow based on previous answers, and robust data analytics tools that help identify trends and issues. SurveyMonkey also offers integrations with email marketing services, CRMs, and payment processors, enabling restaurants to trigger surveys automatically after a reservation or purchase. Pricing for SurveyMonkey varies by plan. The Standard plan starts at $25 per month (billed annually) and includes unlimited surveys, whereas the Advantage plan adds advanced analytics and reporting features and starts at $75 per month. While SurveyMonkey is not a chatbot per se, its embedable survey widgets and automated triggers make it an effective tool for collecting structured feedback. Key features:
Key Features:
- Embedded survey widgets for websites and emails
- Advanced branching logic
- Multiple question types (ratings, open text, multiple choice)
- Automated survey triggers post‑purchase or reservation
- Integrations with email marketing and CRMs
- Analytics dashboards and reporting
- Custom branding options
- Data export in CSV, Excel, and PDF
✓ Pros:
- +Highly customizable question types
- +Advanced branching logic
- +Strong integration ecosystem
- +Clear analytics dashboards
✗ Cons:
- −Not a real‑time chatbot—requires separate survey widget
- −No persistent memory across visits
- −Requires separate account setup
- −Higher cost for advanced features
Pricing: Standard: $25/month (billed annually); Advantage: $75/month (billed annually); Premium: $150/month (billed annually)
Typeform
Best for: Restaurants wanting a conversational, visually appealing feedback form
Typeform is a popular online form builder known for its conversational and engaging form experience. Restaurants can embed Typeform surveys on their website or send them via email after a visit to capture feedback in a friendly, conversational style. Typeform’s interface allows for easy creation of rating scales, open‑ended questions, and multiple‑choice fields, all of which can be styled to match a restaurant’s brand. Typeform offers conditional logic, allowing the survey to adapt based on previous answers—useful for asking follow‑up questions about specific dishes or service aspects. The platform also integrates with popular CRMs, marketing automation tools, and data analytics services, making it easy to funnel feedback into existing workflows. Pricing starts at $35 per month for the Essentials plan (billed annually) and goes up to $70 per month for the Professional plan, which adds advanced features such as logic jumps and integration with Zapier. Typeform’s conversational tone can increase completion rates, making it a strong choice for restaurants looking to engage customers in a more personal way. Key features:
Key Features:
- Conversational form design with a friendly user experience
- Conditional logic and branching
- Brand‑customizable themes and colors
- Integration with CRMs, email marketing, and Zapier
- Email notifications and auto‑responders
- Analytics and reporting dashboards
- Embedded widgets and shareable links
- Data export options
✓ Pros:
- +High completion rates due to conversational style
- +Easy conditional logic
- +Strong branding options
- +Good integration with Zapier
✗ Cons:
- −Not a live chatbot—requires form completion
- −No persistent memory across visits
- −Limited to text-based questions
- −Higher price for advanced logic features
Pricing: Essentials: $35/month (billed annually); Professional: $70/month (billed annually); Enterprise: Custom pricing
Delighted
Best for: Restaurants seeking quick, actionable NPS data and sentiment insights
Delighted is a feedback platform focused on collecting short, actionable responses from customers. Its chat‑style interface can be embedded on restaurant websites, mobile apps, or used in email campaigns. The core of Delighted’s offering is the Net Promoter Score (NPS) survey, but the platform also supports custom rating scales, open‑ended comments, and question branching. Delighted’s strength lies in its real‑time analytics dashboard that shows NPS trends, sentiment scores, and question‑level insights. The platform integrates with major CRM and help desk tools, enabling feedback to be automatically routed to the relevant teams. Pricing for Delighted starts at $299 per month for 2,000 responses, with higher tiers available for larger volumes. While Delighted is not a full‑featured chatbot, its lightweight, high‑impact feedback collection makes it a good fit for restaurants that want quick insights into customer loyalty and satisfaction. Key features:
Key Features:
- Embedded NPS and rating surveys
- Real‑time analytics dashboard
- Integration with CRMs and help desks
- Automated email triggers post‑purchase
- Custom question types and branching
- Data export and API access
- Mobile‑friendly interface
- Sentiment analysis of open‑ended responses
✓ Pros:
- +Real‑time analytics
- +Easy integration with CRM
- +Simple setup
- +High‑impact short surveys
✗ Cons:
- −Limited to NPS and rating surveys
- −No persistent memory for anonymous visitors
- −Requires subscription for larger volumes
- −No advanced chatbot customization
Pricing: Starter: $299/month for 2,000 responses; Growth: $799/month for 10,000 responses; Enterprise: Custom pricing
ManyChat
Best for: Restaurants that use social media for customer engagement and want to collect feedback via messaging
ManyChat is a popular chatbot builder that primarily targets marketing automation on social media platforms like Facebook Messenger, Instagram, and WhatsApp. Restaurants can create a bot that engages customers in conversation, asks for feedback after a meal, and collects ratings or comments. ManyChat’s visual flow builder allows users to design conversation trees without coding, and the platform offers integrations with email marketing tools, CRMs, and e‑commerce platforms. One of ManyChat’s strengths is its ability to send automated follow‑up messages and push notifications, encouraging customers to complete a feedback form. While ManyChat does not have a built‑in knowledge‑base, it can be connected to a Google Sheet or database to pull product information. The platform’s pricing starts at $10 per month for the Pro plan, which includes unlimited sequences and contacts. ManyChat can be a suitable solution for restaurants that rely heavily on social media for customer interaction and want to capture feedback directly through messaging channels. Key features:
Key Features:
- Visual flow builder for chatbot creation
- Automated follow‑up messages and push notifications
- Integration with email marketing and CRMs
- E‑commerce platform support (Shopify, WooCommerce)
- Messenger, Instagram, WhatsApp chatbot deployment
- Unlimited sequences and contacts (Pro plan)
- Broadcast messaging
- Data export and analytics
✓ Pros:
- +Easy social media integration
- +Automated messaging
- +Affordable pricing
- +No coding required
✗ Cons:
- −Limited to social media channels (no website embed)
- −No persistent memory for anonymous visitors
- −No built‑in knowledge base
- −Requires manual data integration for advanced features
Pricing: Free plan: limited features; Pro plan: $10/month; Growth plan: $30/month; Enterprise: Custom pricing
Conclusion
Choosing the right feedback collection bot can transform how a restaurant listens to its guests. A well‑designed bot not only captures ratings and comments but also turns that data into actionable insights—helping chefs tweak menus, front‑of‑house staff improve service, and marketing teams craft personalized offers. AgentiveAIQ shines as the all‑in‑one solution for restaurants that want a fully customizable, no‑code experience with powerful knowledge‑base and memory features. It gives you the flexibility to embed a brand‑consistent chat widget, host secure feedback portals, and even train staff through AI courses—all while keeping costs transparent and scalable. If you’re ready to take your customer feedback from a passive form to an active, AI‑driven conversation, start by exploring AgentiveAIQ’s free trial. For other options, consider your existing tech stack, channel preferences, and budget—then choose the bot that best aligns with your goals. A proactive feedback loop isn’t just good practice; it’s a recipe for sustained growth. Ready to elevate your restaurant’s guest experience? Click the links above to sign up, test the chat, and see the difference data can make.