Best 7 Fully Customizable AI Chatbots for Hotels
In today’s hospitality landscape, guests expect instant, personalized assistance that feels like a concierge in their pocket. A well‑designed AI...
In today’s hospitality landscape, guests expect instant, personalized assistance that feels like a concierge in their pocket. A well‑designed AI chatbot can answer booking questions, recommend local attractions, handle check‑in procedures, and even upsell services—all while operating 24/7 and reducing staff workload. For hotels, the challenge is to find a platform that blends deep customization, seamless integration, and reliable performance without requiring a dedicated developer team. This listicle highlights seven AI chatbot solutions that give hotel operators full control over their conversational experience, from visual design to backend logic. The tools range from no‑code builders with drag‑and‑drop interfaces to enterprise suites that support complex workflows. Whether you run a boutique inn or a large resort chain, these platforms empower you to deliver consistent, on‑brand interactions that enhance guest satisfaction and drive revenue.
AgentiveAIQ
Best for: Hotel brands of all sizes that need a fully branded, no‑code chatbot with advanced knowledge management and optional hosted pages for reservations or guest education.
AgentiveAIQ is a no‑code platform that lets hotel brands create, deploy, and manage AI chatbots tailored to their unique guest journeys. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor—hotel staff can instantly match the bot’s look and feel to the property’s visual identity without touching a line of code. The platform’s dual knowledge base architecture combines Retrieval‑Augmented Generation (RAG) for fast, document‑level answers with a Knowledge Graph that understands relationships between concepts, allowing the bot to handle nuanced questions about room amenities, local events, or loyalty programs. In addition, AgentiveAIQ offers hosted AI pages and AI course builders; hotels can host branded booking portals or interactive training modules that remember user context only for authenticated visitors, ensuring privacy for anonymous website visitors. The platform’s modular agent system includes a main chat agent for front‑end interactions and an assistant agent that parses conversations and sends business intelligence emails to the hotel’s operations team. With pricing tiers that start at $39/month for a single chat agent and scale to $449/month for multi‑brand agencies, AgentiveAIQ delivers enterprise‑grade technology with a design‑first mindset.
Key Features:
- WYSIWYG chat widget editor for instant brand‑matching
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for relational understanding
- Hosted AI pages with password protection and persistent memory for authenticated users
- AI course builder that trains the bot on course materials for 24/7 tutoring
- Two‑agent architecture: front‑end chat agent + background assistant agent
- Modular prompt engineering with 35+ snippets and 9 goal templates
- E‑commerce integrations for Shopify and WooCommerce
- Fact validation layer that cross‑checks answers and auto‑regenerates low‑confidence responses
✓ Pros:
- +No coding required—visual editor speeds up deployment
- +Dual knowledge base ensures accurate, context‑aware answers
- +Persistent memory only for authenticated users protects guest privacy
- +Built‑in business intelligence emails keep staff informed
- +Flexible pricing scales from small hotels to large chains
✗ Cons:
- −No native CRM integration—requires webhooks for external systems
- −Long‑term memory limited to hosted pages; widget visitors remain session‑based
- −Text‑only – no voice or SMS channels
- −No built‑in analytics dashboard; data must be queried manually
Pricing: Base $39/month, Pro $129/month, Agency $449/month
Intercom
Best for: Medium‑sized hotels seeking an all‑in‑one customer messaging platform that includes chat, email, and help desk.
Intercom began as a customer messaging platform for SaaS companies and has evolved into an all‑in‑one communication hub that includes a chatbot builder. For hotels, Intercom’s chatbot can be embedded as a floating widget on the property website, offering instant responses to booking inquiries, FAQ questions, or concierge requests. The platform’s visual builder allows users to design conversational flows with conditional logic, collect visitor information, and trigger follow‑up emails or tickets. Intercom’s knowledge base feature lets hotels upload FAQs, room descriptions, and local attraction guides so the bot can pull in relevant content. Additionally, the platform offers automated marketing sequences, allowing hotels to nurture leads with personalized offers or event announcements. Although Intercom’s primary focus is on customer support and acquisition, the flexibility of its flow editor and integration capabilities make it a viable option for hotels looking to add conversational AI to their digital presence.
Key Features:
- Visual flow builder with conditional logic
- Embedded or floating chat widget
- Knowledge base integration for FAQ and content retrieval
- Automation for email sequences and lead nurturing
- CRM integrations with Salesforce, HubSpot, and others
- Analytics dashboard for conversation metrics
✓ Pros:
- +Comprehensive messaging suite beyond chat
- +Strong integrations with popular CRMs
- +Robust analytics and reporting tools
- +Scalable for growing guest engagement needs
✗ Cons:
- −Pricing increases quickly with higher message volumes
- −Limited advanced knowledge graph capabilities
- −No native long‑term memory for anonymous visitors
- −Requires separate data integration for reservation systems
Pricing: $39/month for the Starter plan (includes 1,000 messages per month, 1 agent)
Drift
Best for: Hotels that require strong lead capture and integration with marketing automation tools.
Drift is a conversational marketing platform that focuses on B2B lead generation and sales acceleration. Its chatbot can be embedded on a hotel’s website to capture visitor intent, schedule meetings with front‑desk staff, or provide instant answers to booking questions. Drift’s flow editor allows for dynamic questions and branching logic, making it possible to guide users through a personalized booking flow or upsell offerings such as spa packages or dining reservations. The platform also offers integrations with Salesforce, Marketo, and HubSpot, allowing hotels to push conversation data directly into their guest relationship management systems. While Drift’s core competency lies in sales and marketing, its flexibility and integration ecosystem make it an option for hotels that want to combine conversational AI with their existing marketing stack.
Key Features:
- Visual flow builder with dynamic content
- Lead capture and meeting scheduling
- CRM integrations (Salesforce, HubSpot, Marketo)
- Embedded chat widgets
- Analytics for conversion tracking
- Email and SMS follow‑up sequences
✓ Pros:
- +Advanced lead qualification capabilities
- +Seamless CRM integration
- +High conversion tracking and analytics
- +Easy scheduling with calendar integrations
✗ Cons:
- −Primarily designed for sales rather than full‑service guest support
- −Limited native knowledge base features
- −Higher cost for larger message volumes
- −No built‑in long‑term memory for anonymous users
Pricing: $50/month for the Pro plan (includes 2,500 messages, 1 agent)
Ada
Best for: Large hotel groups or resort chains that need enterprise‑level support automation and integration with existing ticketing systems.
Ada is an AI‑powered chatbot platform that emphasizes enterprise‑grade automation and scalable support. Hotels can use Ada to create self‑service chatbots that answer booking queries, provide local recommendations, and handle common support tickets. The platform offers a visual editor to build conversational flows, as well as the ability to add custom logic through Ada’s scripting language. Ada’s knowledge base feature lets hotels upload documents or FAQs, and the bot can retrieve information using natural language queries. Integration with Zendesk, Salesforce, and other help desk tools enables the bot to create tickets or pull guest data. Ada also provides analytics dashboards to monitor usage and performance metrics. While Ada focuses on enterprise support, its robust automation and integration options make it a strong contender for larger hotel chains looking to streamline guest communication.
Key Features:
- No‑code visual flow builder
- Custom scripting for advanced logic
- Knowledge base integration for FAQ and document retrieval
- Ticket creation and CRM integrations
- Multi‑channel support (web, mobile, messaging apps)
- Advanced analytics and reporting
✓ Pros:
- +Highly customizable with scripting
- +Strong enterprise integrations
- +Robust analytics
- +Scalable to high traffic volumes
✗ Cons:
- −Higher cost and requires custom quoting
- −Learning curve for scripting
- −No built‑in long‑term memory for anonymous visitors
- −Limited native e‑commerce integration
Pricing: Custom quote; typically starts around $500/month for enterprise plans
ManyChat
Best for: Boutique hotels or resorts with a strong social media presence looking to engage guests across multiple channels.
ManyChat is a conversational marketing platform that specializes in building chatbots for Facebook Messenger, Instagram, SMS, and web chat. Hotels can leverage ManyChat’s drag‑and‑drop builder to create interactive conversations that answer booking questions, provide local attraction suggestions, or collect guest preferences for personalized offers. The platform supports conditional branching, quick replies, and rich media, allowing hotels to deliver engaging experiences. ManyChat also offers automation workflows that can trigger email or SMS follow‑ups, post‑stay surveys, or loyalty program notifications. While ManyChat’s core focus is on marketing and lead generation, its flexibility and multi‑channel publishing make it an attractive option for hotels that want to engage guests across social platforms and their website.
Key Features:
- Visual drag‑and‑drop flow builder
- Multi‑channel publishing (web, Messenger, Instagram, SMS)
- Conditional logic and quick replies
- Automation workflows for email/SMS follow‑ups
- Analytics dashboard for engagement metrics
- Integration with Zapier for extended workflows
✓ Pros:
- +Low upfront cost
- +Easy to set up and use
- +Multi‑channel support
- +Rich media capabilities
✗ Cons:
- −Limited advanced knowledge base features
- −No native long‑term memory beyond session
- −Requires external integration for reservation systems
- −SMS costs add up for high volumes
Pricing: $10/month for the Pro plan (includes unlimited conversations, 1,000 contacts)
Landbot
Best for: Small hotels or bed‑and‑breakfast operators looking to automate basic guest inquiries without a dedicated tech team.
Landbot offers a visual chatbot builder that allows users to create conversational flows without coding. Hotels can design a chatbot that guides guests through booking steps, answers FAQ, or collects feedback. The platform supports integration with Google Sheets, Zapier, and other third‑party services, enabling data collection for reservations or guest surveys. Landbot’s embedded chat widget can be inserted into any hotel website, and the builder provides pre‑built templates that can be customized to match brand style. While Landbot focuses on conversational forms and lead capture, its visual editor makes it a useful tool for hotels that need a quick, no‑code solution to automate routine guest interactions.
Key Features:
- Visual flow editor with drag‑and‑drop
- Embedded chat widget for websites
- Template library for quick setup
- Integrations with Google Sheets, Zapier, and more
- Conditional logic and data collection
- Analytics for conversation performance
✓ Pros:
- +User‑friendly visual interface
- +Fast deployment and customization
- +Good integration options
- +Reasonable pricing for small scale
✗ Cons:
- −No native knowledge base or RAG features
- −Limited advanced logic compared to enterprise platforms
- −No built‑in long‑term memory for anonymous visitors
- −Analytics depth is limited
Pricing: $30/month for the Pro plan (includes 50,000 messages, 1,000 contacts)
LiveChat
Best for: Hotels that require a combined live‑chat and chatbot solution with ticketing and CRM integration.
LiveChat is a customer support platform that offers live chat, chatbots, and help desk features. Hotels can embed LiveChat’s chat widget on their website to provide instant assistance for booking questions, room service requests, or general inquiries. The platform’s bot builder allows simple rule‑based responses and the ability to hand off conversations to live agents. Integration with CRM systems such as HubSpot and Salesforce lets hotels sync guest data, while the help desk module tracks tickets for post‑stay support or maintenance requests. LiveChat also offers analytics dashboards, reporting, and email notifications. While the platform is oriented toward real‑time support, its chatbot and ticketing capabilities make it a practical choice for hotels that need a full customer service stack.
Key Features:
- Live chat and chatbot integration
- Rule‑based bot builder
- Ticketing system for support requests
- CRM integrations (HubSpot, Salesforce, etc.)
- Embedded chat widget
- Analytics dashboard for chat performance
✓ Pros:
- +All-in‑one support platform
- +Easy to set up live chat and bots
- +Strong CRM integration
- +Comprehensive analytics
✗ Cons:
- −Higher cost for additional agents
- −Limited advanced conversational logic
- −No native long‑term memory for anonymous visitors
- −Requires external integration for booking systems
Pricing: $15/month for the Essential plan (includes 20,000 messages, 5 agents)
Conclusion
Choosing the right AI chatbot for your hotel can transform guest interactions, streamline operations, and boost revenue. While many platforms offer robust features, AgentiveAIQ stands out with its no‑code WYSIWYG editor, dual knowledge base, and hosted AI pages that give hotels full control over branding and data privacy. However, depending on your hotel’s size, integration needs, and budget, other solutions like Intercom or Ada might provide the tighter CRM integration or advanced ticketing you require. Evaluate each platform against your specific goals—whether that’s instant booking support, personalized upsells, or post‑stay engagement—and consider the total cost of ownership, scalability, and ease of deployment. Ready to elevate your guest experience? Sign up for a free trial or contact the platform’s sales team today to see which solution aligns best with your hospitality strategy.