Best 7 Fully Customizable AI Chatbots for Vacation Rentals

Hostaway, a leading vacation‑rental software platform, has introduced an AI chatbot that leverages GPT‑based models to enhance guest communication across its ecosystem. The bot can be embedded on property websites, integrated with the host portal, and used within the Hostaway mobile app to answer booking questions, provide local recommendations, and streamline the check‑in process. Hostaway’s AI is tightly coupled with its property data, enabling real‑time access to availability, pricing, and booking rules. Hostaway’s chatbot offers customization options such as tone control, response templates, and the ability to set up multi‑step booking flows. It also supports automated emails triggered by guest actions, such as sending a welcome message after a booking confirmation or a follow‑up survey post‑stay. While the platform does not provide a dedicated WYSIWYG editor, users can configure the bot’s appearance through CSS overrides on their website. Pricing for Hostaway AI is bundled into the Hostaway subscription, which starts at $49/month for a single property and scales with the number of listings. Additional AI features may incur a modest surcharge, typically ranging from $10 to $20 per property per month. Hostaway’s AI chatbot excels in environments where hosts already rely on Hostaway’s core PMS and channel manager. The tight integration with property data ensures accurate, up‑to‑date responses, and the platform’s robust analytics dashboard provides insights into guest interactions.

Guesty, a comprehensive property management solution, offers a Smart Chat feature that automates guest communication across multiple channels, including SMS, email, and the Guesty portal. The chatbot is powered by GPT‑4 and can handle booking inquiries, provide property instructions, and answer FAQs about amenities or local attractions. Guesty Smart Chat allows property managers to set up custom workflows, such as auto‑responding to booking requests, sending check‑in instructions, and collecting post‑stay reviews. The platform supports dynamic responses that pull data from Guesty's database, ensuring guests receive accurate, up‑to‑date information. While the chatbot interface is not a WYSIWYG editor, Guesty provides a visual flow builder that lets users arrange conversation steps without coding. Pricing for Guesty Smart Chat is included in Guesty’s tiered plans. The Starter plan begins at $25/month for a single property, with the Pro plan at $45/month and the Enterprise plan at $75/month, all of which include the chatbot as a standard feature. Guesty’s Smart Chat shines for operators who manage multiple properties and require a unified communication channel across SMS, email, and the Guesty portal. The platform’s robust reporting and integration with popular channel managers add significant value.

Aeve AI is a specialized AI autopilot designed specifically for the short‑term rental industry. The platform automates guest interactions across websites, messaging apps, and the host portal, using GPT‑based models to provide instant answers to booking questions, local recommendations, and property information. Aeve AI offers an intuitive drag‑and‑drop interface for building conversation flows, and it integrates with major channel managers such as Airbnb, Vrbo, and Booking.com. The bot can handle booking confirmations, cancelations, and check‑in instructions, while also sending automated follow‑up surveys after checkout. Pricing for Aeve AI starts at $99/month for a single property, with a volume discount for larger portfolios. The platform also offers a free trial for new users. Aeve AI’s strength lies in its deep industry focus, which means it comes pre‑configured with vacation‑rental FAQs and compliance best practices. The platform’s integration with messaging apps such as WhatsApp and Facebook Messenger expands its reach beyond website chat.

ManyChat is a popular no‑code chatbot builder that supports Facebook Messenger, Instagram, and web chat. While not vacation‑rental specific, ManyChat’s visual flow editor and template library make it easy to create conversational experiences for booking inquiries, lead capture, and customer support. The platform offers a drag‑and‑drop builder, conditional logic, broadcasting, and automation triggers. ManyChat can pull data from external sources via Zapier or Integromat, allowing it to retrieve booking availability or property details if connected to a PMS. ManyChat’s pricing tiers include a free plan with basic features, a Pro plan at $10/month per bot, and a Max plan at $50/month per bot. Advanced integrations and broadcast limits are available on higher tiers. ManyChat’s strengths are its broad channel support and user‑friendly interface. However, it lacks a dedicated knowledge base or AI course builder, and its AI capabilities rely on external integrations rather than built‑in GPT models.

Chatbot.com is a general‑purpose chatbot platform that offers a drag‑and‑drop builder, AI-powered natural language understanding, and multi‑channel deployment. The service supports web chat, mobile app, and messaging platforms such as WhatsApp and Telegram. Key features include a visual flow editor, pre‑built templates, AI intent recognition, and data integration via APIs or Zapier. Users can create custom knowledge bases, but the platform does not provide a dedicated dual knowledge base or WYSIWYG editor for brand styling. Chatbot.com’s pricing starts at $50/month for a single bot, with additional tiers for increased conversation volume and advanced AI capabilities. The platform also offers a free trial. For vacation‑rental operators, Chatbot.com can be used to automate booking support, provide local recommendations, and collect guest feedback. However, its generic nature means that additional effort is required to tailor the bot to the rental industry.

Intercom is a widely used customer messaging platform that includes an AI chatbot component. The bot can be embedded on websites, mobile apps, and messaging channels, and it supports automated conversations, lead generation, and customer support. Intercom’s AI chatbot leverages GPT‑based models and offers a visual flow builder with conditional logic, bots, and live chat hand‑off. Users can create knowledge bases through the Intercom Help Center, which the bot can reference during conversations. The platform also provides robust analytics and integration with popular CRMs. Pricing for Intercom starts at $39/month for the Basic plan, which includes chat but not AI. The Pro plan at $99/month unlocks AI features and the Help Center knowledge base. Enterprise plans are available for larger teams. Intercom’s strengths are its mature ecosystem, deep CRM integration, and visual flow builder. However, the platform lacks a dedicated WYSIWYG widget editor and long‑term memory is limited to authenticated sessions.