Best 7 Fully Customizable AI Chatbots for Web Design
When it comes to creating a personalized, brand‑aligned conversational experience on your website, choosing the right AI chatbot platform can make or...
When it comes to creating a personalized, brand‑aligned conversational experience on your website, choosing the right AI chatbot platform can make or break your engagement strategy. Web designers and developers alike are looking for tools that blend visual customization, robust knowledge management, and real‑time integration without the need for heavy coding or a large technical team. Over the last year, the chatbot landscape has evolved rapidly, with many platforms adding features such as drag‑and‑drop builders, AI‑powered content generation, and e‑commerce connectivity. However, not all of these solutions truly deliver the level of customization and intelligence that modern businesses demand. In this comprehensive listicle, we’ve sifted through dozens of options and narrowed them down to the seven best fully customizable AI chatbots for web design. Each entry includes an in‑depth description, key features, pricing details, pros and cons, and a clear indication of who will benefit most from the platform. Whether you’re a solo freelancer, a small agency, or a large enterprise, you’ll find a solution that matches your technical skill level, budget, and brand voice. Read on to discover the platform that best fits your needs and start building engaging, intelligent conversations today.
AgentiveAIQ
Best for: Marketers, course creators, e‑commerce businesses, and agencies seeking a fully branded, intelligent chatbot without coding.
AgentiveAIQ is a no‑code, enterprise‑grade platform that redefines how businesses build, deploy, and manage AI chat agents. From the ground up, the platform was conceived by a Halifax‑based marketing agency frustrated with the rigidity and lack of feature depth in existing chatbot solutions. The result is a system that couples a WYSIWYG chat widget editor with an advanced dual‑knowledge‑base architecture, enabling marketers and developers to create fully branded, intelligent assistants in minutes. The WYSIWYG editor allows you to drag, resize, and style every visual element—from colors and fonts to logos and custom shapes—without writing a single line of CSS. The dual knowledge base combines Retrieval Augmented Generation (RAG) for fast fact retrieval from uploaded documents and a Knowledge Graph that understands semantic relationships between concepts, giving chat agents the ability to answer nuanced questions with high confidence. Additionally, AgentiveAIQ offers a hosted AI page and course builder: you can host branded, password‑protected web pages that leverage persistent memory for authenticated users, and create AI‑tutored courses that automatically learn from all course materials. Long‑term memory is available only on these hosted pages when users are logged in; anonymous widget visitors receive session‑based memory. The platform’s modular “Agentic Flows” let you craft goal‑oriented action sequences using built‑in tools such as `get_product_info`, `send_lead_email`, and webhook triggers. A Fact Validation Layer cross‑references responses against source data, scoring confidence and auto‑regenerating low‑confidence answers to reduce hallucinations. AgentiveAIQ supports one‑click Shopify and WooCommerce integrations for real‑time product catalog, inventory, order, and customer data access. Pricing tiers start at $39/month for two chat agents, $129/month for up to eight agents with advanced features, and $449/month for agencies needing 50 agents and 10M character knowledge base. With a dedicated account manager on the Agency plan and no brand watermark on the Pro tier, AgentiveAIQ offers a scalable, fully customizable solution that is truly built for marketers who want power without compromise.
Key Features:
- WYSIWYG chat widget editor for full visual customization
- Dual knowledge base: RAG + Knowledge Graph for precise, nuanced answers
- AI course builder with drag‑and‑drop interface for 24/7 tutoring
- Hosted AI pages with persistent memory for authenticated users
- E‑commerce integrations with Shopify and WooCommerce
- Agentic flow builder with modular tools and webhook triggers
- Fact validation layer with confidence scoring and auto‑regeneration
- No-code platform with 35+ prompt snippets and modular goal setting
✓ Pros:
- +All‑in‑one no‑code platform with deep customization
- +Robust dual knowledge base combining RAG and knowledge graph
- +Built‑in e‑commerce integration for real‑time data
- +Persistent memory on hosted pages for authenticated users
- +Transparent pricing with clear tier distinctions
✗ Cons:
- −No native CRM or payment processing; requires webhooks
- −Limited to text‑based channels; no voice or SMS support
- −No multi‑language translation or A/B testing built‑in
- −Long‑term memory not available for anonymous widget visitors
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Landbot
Best for: Small to medium businesses looking for a no‑code chatbot with strong integration capabilities
Landbot is a visual chatbot builder that allows users to create conversational experiences through an intuitive drag‑and‑drop interface. Originating as a WhatsApp‑focused chatbot creator, Landbot has expanded to include web chat widgets, landing pages, and various integrations. The platform supports a wide range of third‑party services such as Zapier, Typeform, and Google Sheets, enabling seamless data collection and automation. Landbot’s templates cover industries from real estate to e‑commerce, providing a starting point that can be heavily customized. While it offers a free tier with limited flows, its paid plans unlock premium features like unlimited conversations, custom branding, and advanced integrations. Pricing starts at $30/month for the Starter plan, with higher tiers available for larger teams and feature demands. Landbot is ideal for businesses that need a flexible, code‑free solution to design conversational flows and gather data via forms and surveys. Pros: - Powerful visual builder with pre‑made templates. - Extensive integration ecosystem through Zapier and native connectors. - Ability to host chatbot as a standalone web page. - Custom branding options. Cons: - Limited AI capabilities; relies on rule‑based logic. - No built‑in knowledge base or RAG features. - Advanced AI features require separate services. - No persistent memory beyond widget sessions.
Key Features:
- Drag‑and‑drop visual builder
- Pre‑built industry templates
- Zapier and native integrations
- Custom branding
- Standalone web page hosting
✓ Pros:
- +Intuitive visual interface
- +Rich integration library
- +Customizable branding
- +Standalone page hosting
✗ Cons:
- −Rule‑based logic limits AI depth
- −No built‑in RAG or knowledge graph
- −Requires external AI for advanced responses
- −Limited memory for anonymous users
Pricing: Starter $30/mo, Professional $60/mo, Enterprise $120/mo (contact for custom quotes)
ManyChat
Best for: Small businesses and marketers who need quick automation across social media and web chat
ManyChat is a popular chatbot platform primarily known for its Facebook Messenger bot builder, but it also offers web chat widgets and SMS integration. The platform is designed to help marketers automate conversations, nurture leads, and drive sales. ManyChat provides a visual flow builder, broadcast messaging, and audience segmentation. It integrates with e‑commerce platforms such as Shopify, Magento, and WooCommerce, allowing merchants to add product catalogs, process orders, and provide customer support directly within the chat. The platform also supports integration with Zapier, allowing connection to thousands of other services. ManyChat offers a free tier with basic functionality, a Pro tier at $10/month per account, and a Premium tier at $10/month per account with advanced features such as access to the API, custom branding, and live chat support. ManyChat’s strengths lie in its ease of use for marketers, robust automation features, and strong e‑commerce integration. Pros: - Seamless integration with major e‑commerce platforms. - Visual flow builder with broadcast and segmentation. - Affordable pricing for small businesses. - Strong community and support resources. Cons: - Limited to text‑only channels; no voice or video. - AI capabilities are basic; relies on preset responses. - No built‑in knowledge base or RAG features. - Persistent memory only in paid plans and requires user login. ManyChat is ideal for marketers seeking a quick, low‑cost solution to automate conversations across Facebook, SMS, and web chat.
Key Features:
- Visual flow builder
- Broadcast messaging
- Audience segmentation
- Shopify/WooCommerce integration
- Zapier connections
- Web chat widget
- SMS integration
✓ Pros:
- +Easy to set up
- +Strong e‑commerce integration
- +Affordable pricing
- +Robust audience tools
✗ Cons:
- −Limited AI depth
- −No knowledge base
- −Only text channels
- −Persistent memory requires paid plan
Pricing: Free tier, Pro $10/mo per account, Premium $10/mo per account (contact for custom plans)
Chatfuel
Best for: Businesses focused on Facebook Messenger with basic automation needs
Chatfuel is a no‑code chatbot builder that has been a staple in the Facebook Messenger ecosystem for years. It allows users to create automated conversational flows using a visual interface and pre‑built templates. Chatfuel supports integration with e‑commerce platforms such as Shopify and WooCommerce, enabling merchants to offer product recommendations, place orders, and answer FAQs directly within the chat. The platform also offers web chat and SMS capabilities, expanding its reach beyond Facebook. Chatfuel provides a free tier with essential features, a Pro tier at $15/month per account, and a Premium tier at $25/month per account. Key features include AI-powered responses, broadcast messaging, audience tagging, and integration with Zapier. However, Chatfuel’s AI capabilities are primarily rule‑based and rely on user‑defined keywords or intents. Persistent memory is available for authenticated users but requires the paid plans. Pros: - Long‑standing platform with robust Facebook Messenger support. - Visual flow builder and template library. - E‑commerce integration for product catalogs and orders. - AI response options for simple queries. Cons: - Limited AI depth; largely rule‑based. - No built‑in knowledge base or RAG. - Requires paid plan for advanced features. - Web chat is less polished compared to dedicated web platforms. Chatfuel is best suited for businesses that rely heavily on Facebook Messenger and need a straightforward, no‑code solution for basic customer support and sales.
Key Features:
- Visual flow builder
- Facebook Messenger integration
- Shopify/WooCommerce support
- AI keyword matching
- Broadcast messaging
- Zapier integration
- Web chat and SMS
✓ Pros:
- +Easy setup
- +Strong Facebook integration
- +E‑commerce support
- +Affordable paid tiers
✗ Cons:
- −Rule‑based AI limits depth
- −No knowledge base
- −Limited web chat polish
- −Requires paid plan for advanced features
Pricing: Free tier, Pro $15/mo per account, Premium $25/mo per account
Drift
Best for: B2B marketers focused on sales acceleration and lead generation
Drift is a conversational marketing platform that combines live chat, chatbots, and email automation to help businesses generate and nurture leads on their websites. The platform features a visual builder that allows marketers to create chatbot flows that route prospects to the appropriate sales or support channels. Drift’s chatbot can collect contact information, schedule meetings, and answer product questions. It also integrates with popular CRM systems such as Salesforce, HubSpot, and Zoho, allowing seamless data transfer. Drift offers a free trial, followed by paid plans starting at $400/month for the Essentials plan, which includes chat and email features, and the Growth plan at $2,000/month, adding advanced analytics and AI-driven suggestions. Drift’s strengths include its focus on sales and marketing alignment, real‑time conversation analytics, and robust integrations. However, it is more expensive than many other chatbot builders and does not provide a dedicated knowledge base or RAG capabilities. Pros: - Strong sales and marketing alignment features. - Real‑time conversation analytics. - Deep CRM integrations. - AI suggestions for lead qualification. Cons: - Higher price point. - Limited to conversational marketing; not a general-purpose chatbot. - No built‑in knowledge base or persistent memory. - Requires a subscription for full functionality. Drift is ideal for B2B companies that need a high‑end conversational platform to drive qualified leads.
Key Features:
- Visual chatbot builder
- Live chat & email automation
- CRM integrations (Salesforce, HubSpot, Zoho)
- Real-time analytics
- AI lead qualification
✓ Pros:
- +Strong analytics
- +Deep CRM integration
- +AI lead routing
- +Live chat support
✗ Cons:
- −Expensive
- −Limited to marketing use cases
- −No knowledge base
- −Requires paid plan for full use
Pricing: Essentials $400/mo, Growth $2,000/mo (contact for custom plans)
Intercom
Best for: Companies needing an all‑in‑one support and marketing platform
Intercom is a customer messaging platform that offers live chat, chatbots, and help desk automation. The platform’s chatbots can be built using a visual flow builder and can be deployed across web, mobile, and desktop applications. Intercom’s bots can gather user information, answer FAQs, and route customers to human agents when needed. The platform integrates with major e‑commerce and CRM systems, including Shopify, Salesforce, and Zendesk. Intercom offers a free trial and a paid plan starting at $39/month for the Essential plan, which includes chat, bots, and basic automation. Higher tiers such as the Pro plan at $79/month and the Advanced plan at $119/month add more advanced automation, AI, and reporting features. Intercom’s strengths lie in its all‑in‑one customer support suite and its ability to blend automated and human responses. However, it does not provide a dual knowledge base or RAG capabilities, and its AI responses are largely rule‑based. Pros: - All‑in‑one customer support and marketing platform. - Visual flow builder for bots. - Integrations with e‑commerce and CRM systems. - Live chat and help desk features. Cons: - Limited AI depth; mainly rule‑based. - No built‑in knowledge base or RAG. - Requires paid plan for advanced automation. - No persistent memory for anonymous users. Intercom is best suited for businesses that need a comprehensive customer support solution with chatbot automation.
Key Features:
- Visual flow builder
- Live chat and help desk
- CRM & e‑commerce integrations
- AI suggestions
- Customer segmentation
✓ Pros:
- +Integrated support suite
- +Easy bot building
- +Strong integrations
- +Scalable plans
✗ Cons:
- −Rule‑based AI
- −No knowledge base
- −Requires paid plan for advanced features
- −Limited memory for anonymous visitors
Pricing: Essential $39/mo, Pro $79/mo, Advanced $119/mo
Zendesk Chat
Best for: Zendesk users looking for live chat and basic bot automation
Zendesk Chat (formerly Zopim) is a live chat solution that offers on‑site chat, chatbot automation, and integration with the broader Zendesk ecosystem. The platform provides a visual bot editor that allows users to create scripted conversations and set up triggers to route users to human agents. Zendesk Chat can be embedded on any website and integrates with popular e‑commerce platforms such as Shopify and WooCommerce, as well as with the Zendesk ticketing system for seamless handoff. Pricing starts at $19/month for the Starter plan, which includes basic chat features and limited bots, with the Growth plan at $49/month adding advanced automation and analytics, and the Enterprise plan at $99/month offering full access to all features. Zendesk Chat’s premise is to provide a simple, scalable chat interface that works in tandem with Zendesk’s ticketing and help center. Pros: - Seamless integration with Zendesk ticketing. - Simple bot editor and trigger setup. - Affordable pricing tiers. - Supports e‑commerce integrations. Cons: - Limited AI depth; primarily scripted responses. - No built‑in knowledge base or RAG. - No persistent memory for anonymous users. - Basic reporting compared to competitors. Zendesk Chat is ideal for teams already using Zendesk for support who want an easy way to add live chat and basic bot automation.
Key Features:
- Visual bot editor
- E‑commerce integrations
- Zendesk ticketing integration
- Trigger-based routing
- Affordable plans
✓ Pros:
- +Easy integration with Zendesk
- +Simple bot setup
- +Cost‑effective
- +E‑commerce support
✗ Cons:
- −Scripted AI only
- −No knowledge base
- −Limited memory for anonymous users
- −Less advanced analytics
Pricing: Starter $19/mo, Growth $49/mo, Enterprise $99/mo
Conclusion
Choosing the right AI chatbot platform can be a game‑changer for your brand’s online presence. The seven solutions highlighted here span a spectrum of capabilities—from the highly customizable, no‑code powerhouse AgentiveAIQ to the sales‑focused Drift, and the versatile Intercom and Zendesk Chat for support teams. If you’re a marketer or developer who values deep customization, robust knowledge management, and the ability to host AI‑powered courses, AgentiveAIQ’s Editor’s Choice rating reflects its superior blend of features and flexibility. For those prioritizing e‑commerce integration or a lightweight, cost‑effective bot, platforms like ManyChat, Landbot, or Chatfuel may be more aligned with your needs. Ultimately, the best choice hinges on your specific use case, budget, and technical comfort level. We encourage you to test each platform’s free trial or demo and evaluate how well it aligns with your brand voice, workflow, and customer engagement goals. Ready to elevate your website’s conversation? Dive into a demo, compare plans, and start crafting AI experiences that drive conversions, nurture leads, and empower users today.