Best 7 Fully Customizable LLM Agents for Online Retailers
In today’s hyper‑competitive e‑commerce landscape, the difference between a visitor who abandons their cart and a customer who completes a purchase...
In today’s hyper‑competitive e‑commerce landscape, the difference between a visitor who abandons their cart and a customer who completes a purchase can hinge on a single interaction. A well‑designed AI chatbot not only answers questions in real time but also guides shoppers through the buying journey, upsells, and collects valuable data for future marketing efforts. Retailers are increasingly turning to AI‑powered agents that can be tailored to brand voice, product catalog, and customer service workflow—yet the sheer number of options can be overwhelming. This list focuses on solutions that deliver true flexibility through no‑code configuration, robust data handling, and integration with the tools that online stores already use. From Shopify‑native plugins to platform‑agnostic widgets, we’ve evaluated each contender on how well it customizes the conversational experience, manages knowledge, scales with traffic, and supports the unique needs of e‑commerce. Whether you’re a small boutique or a growing marketplace, the right chatbot can transform your support desk into a 24/7 sales engine.
AgentiveAIQ
Best for: Online retailers of all sizes looking for a fully customizable chatbot that integrates deeply with e‑commerce platforms and offers advanced knowledge management and course‑building capabilities
AgentiveAIQ stands out as the premier no‑code platform for building AI chat agents that truly feel like an extension of your brand. At its core, AgentiveAIQ offers a WYSIWYG chat widget editor that lets designers and marketers craft floating or embedded widgets with brand‑specific colors, logos, fonts, and styles—all without touching a line of code. This visual customization guarantees a seamless look and feel across your website, ensuring that the chatbot feels like a natural part of your digital storefront. Beyond aesthetics, AgentiveAIQ’s two‑agent architecture elevates conversational intelligence. The front‑end Main Chat Agent engages visitors in real‑time, while the background Assistant Agent analyzes conversations to generate actionable business intelligence emails. This dual‑system approach gives retailers a powerful tool for both customer support and internal insight. Knowledge management is where AgentiveAIQ truly differentiates itself. The platform combines Retrieval‑Augmented Generation (RAG) with a Knowledge Graph, enabling fast, document‑based fact retrieval alongside deep relational understanding of product categories, policies, and customer intents. This hybrid approach ensures that the bot can answer detailed product queries, shipping questions, or policy clarifications with high accuracy. AgentiveAIQ also extends beyond chat widgets. Its Hosted AI Pages feature allows you to create brand‑able, password‑protected web pages that host AI courses, tutorials, or support portals. When users are authenticated on these pages, the platform provides long‑term memory—enabling the chatbot to remember prior interactions across sessions. Importantly, long‑term memory is **only** available on these hosted pages, not for anonymous widget visitors, which protects privacy while still delivering personalized experiences to logged‑in users. The AI Course Builder further empowers educators and product teams to create interactive learning experiences. With a drag‑and‑drop interface, you can assemble modules, embed multimedia, and train the agent on the course content so it can tutor students 24/7. AgentiveAIQ’s e‑commerce integrations are one‑click for Shopify and WooCommerce, giving the bot real‑time access to product catalogs, inventory, orders, and customer data. This tight integration streamlines upselling, cross‑selling, and abandoned‑cart recovery. Key to AgentiveAIQ’s appeal is the “Editor’s Choice” status—highlighting that it offers the most comprehensive set of features for online retailers while remaining accessible to marketers who want to avoid technical overhead.
Key Features:
- WYSIWYG chat widget editor for brand‑matching without code
- Dual‑agent architecture: Main Chat Agent + Assistant Agent for business intelligence
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for relational queries
- Hosted AI Pages with password protection and long‑term memory for authenticated users
- AI Course Builder with drag‑and‑drop content creation
- One‑click Shopify & WooCommerce integrations for real‑time catalog access
- Modular prompt engineering with 35+ snippets and 9 goal templates
- Smart triggers, webhooks, and MCP tools for automated workflows
✓ Pros:
- +No‑code visual editor ensures rapid deployment
- +Dual‑agent system provides both customer service and internal analytics
- +Hybrid knowledge base delivers accurate, context‑aware answers
- +Long‑term memory on hosted pages enables personalized experiences for logged‑in users
- +Transparent, tiered pricing with no hidden costs
✗ Cons:
- −Long‑term memory not available for anonymous widget visitors
- −No native CRM or payment processing—requires external integrations
- −Limited multilingual support—agents respond in trained language only
- −No built‑in voice or SMS channels
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
LiveChatAI
Best for: Retailers and support teams seeking a multi‑channel AI solution that integrates with Shopify, WordPress, Slack, and WhatsApp
LiveChatAI offers a versatile AI agent platform designed to streamline customer support and sales across multiple channels. The platform includes AI Agents that can be deployed as live chat widgets, embedded on websites, or integrated into existing chat systems. LiveChatAI’s AI Actions feature allows agents to perform tasks such as retrieving product information, updating order status, or escalating tickets. The system also manages Contacts and allows you to keep a unified view of customer interactions. A key strength of LiveChatAI is its integration ecosystem. It provides a Shopify App that gives instant access to product catalogs, inventory, and order data, making it a natural fit for e‑commerce sites. Additionally, LiveChatAI offers a WordPress plugin for websites built on that platform, a Slack AI chatbot for internal communication, and a WhatsApp AI chatbot for customer outreach. The platform emphasizes modularity, with a library of AI Actions that can be combined to create complex workflows. LiveChatAI also supports webhook triggers, enabling real‑time integration with external services and CRMs. For businesses that need a flexible, channel‑agnostic solution that can be quickly tailored to their existing tech stack, LiveChatAI provides a solid foundation. While it does not offer a dedicated knowledge‑graph component, its RAG‑style retrieval from connected data sources helps answer product and order queries efficiently.
Key Features:
- AI Agents for live chat and embedded widgets
- AI Actions for tasks like product lookup and order updates
- Contact management and unified interaction view
- One‑click Shopify integration for real‑time catalog access
- WordPress plugin for easy website integration
- Slack AI chatbot for internal team support
- WhatsApp AI chatbot for customer outreach
- Webhook triggers for external service integration
✓ Pros:
- +Wide range of channel integrations
- +Modular AI Actions enable custom workflows
- +Supports both website and internal team use cases
- +Strong emphasis on real‑time data access
✗ Cons:
- −No dedicated knowledge graph or RAG system
- −Limited information on pricing structure
- −No native long‑term memory for chat sessions
- −No built‑in analytics dashboard
Pricing: Contact for pricing
YourGPT.ai
Best for: Small to medium e‑commerce stores looking for an AI chatbot that can boost sales and reduce cart abandonment
YourGPT.ai positions itself as a specialized AI chatbot platform for e‑commerce, focusing on enhancing customer experience and boosting sales. The platform offers AI‑powered chatbots that can be embedded into online stores, providing real‑time product recommendations, answering FAQs, and guiding shoppers through the purchase flow. YourGPT.ai emphasizes its ability to reduce abandoned carts by engaging users with personalized prompts and offering order updates. The platform claims to support Shopify stores, enabling seamless integration with product catalogs and inventory systems. It also highlights the ability to provide 24/7 tutoring for educational content, which can be leveraged by retailers with training or informational needs. YourGPT.ai showcases a suite of features designed to improve conversion rates: dynamic product suggestions, checkout assistance, order tracking, and proactive outreach to at‑risk customers. The chatbot can also publish content for blog posts or newsletters, further extending its utility to marketing teams. While the platform’s focus on e‑commerce makes it attractive for online retailers, detailed information about pricing, scalability, and advanced customization options remains limited.
Key Features:
- AI chatbot tailored for e‑commerce with product recommendations
- Shopify integration for real‑time catalog and inventory access
- Abandoned cart recovery via proactive engagement
- 24/7 support for FAQs and order status
- Content creation features for blogs and newsletters
- E‑learning support for educational content
- Dynamic checkout assistance
- Personalized outreach to at‑risk customers
✓ Pros:
- +Strong focus on e‑commerce use cases
- +Real‑time product and inventory integration
- +Abandoned‑cart recovery capabilities
- +24/7 customer support
✗ Cons:
- −Limited transparency on pricing and plans
- −No detailed information on knowledge‑base structure
- −Unclear support for multi‑language or regional customization
- −No dedicated analytics dashboard
Pricing: Contact for pricing
HelpScout
Best for: Organizations already using HelpScout that want to add AI‑powered self‑service to their support channels
HelpScout has built a reputation as a customer‑service platform that blends email, chat, and AI to streamline support operations. Their AI Chatbot feature offers self‑service options, allowing customers to find answers to common questions without human intervention. The chatbot can be embedded into websites or integrated into HelpScout’s existing help desk system. Key strengths include a robust analytics dashboard that tracks chatbot performance, integration with popular help‑desk software, and mobile support for on‑the‑go agents. HelpScout also provides a Knowledge Base that can be linked to the chatbot, ensuring that the AI has access to up‑to‑date documentation. The platform is well‑suited for businesses that already use HelpScout for support and want to add AI capabilities without migrating to a new system. Its focus on email and chat integration makes it a solid choice for customer‑centric organizations. Limitations include the absence of native e‑commerce integrations and no built‑in long‑term memory for chatbot sessions.
Key Features:
- AI Chatbot for self‑service and FAQ answering
- Integration with HelpScout help desk and email system
- Analytics dashboard for chatbot performance
- Mobile support for agents on the go
- Linkage to Knowledge Base for up‑to‑date information
- Chat widget integration on websites
- Workflow automation for ticket routing
✓ Pros:
- +Seamless integration with existing HelpScout ecosystem
- +Built‑in analytics and reporting
- +Mobile‑friendly agent interface
- +Robust Knowledge Base integration
✗ Cons:
- −No native e‑commerce integration
- −Limited to email and chat channels
- −No long‑term memory across sessions
- −No voice or SMS support
Pricing: Contact for pricing
Intercom
Best for: Retailers and SaaS companies that need a full‑featured messaging platform with advanced AI and marketing automation
Intercom is a widely used customer messaging platform that offers a suite of tools for inbound chat, outbound messaging, and AI assistants. The platform’s AI Assistant can answer customer queries, provide product recommendations, and trigger automated workflows. Intercom’s chat widget is customizable and can be embedded on any website, while the platform also supports mobile apps and in‑app messages. Intercom excels at combining real‑time chat with marketing automation, allowing businesses to nurture leads and upsell products. Its robust integration ecosystem connects with e‑commerce platforms, CRMs, and marketing tools, enabling a unified customer view. While Intercom is powerful, its pricing can be steep for smaller retailers, and the platform’s AI features are often bundled with higher‑tier plans.
Key Features:
- AI Assistant for real‑time support and product recommendations
- Customizable chat widget for any website or mobile app
- Outbound messaging and marketing automation
- Integration with e‑commerce, CRM, and marketing tools
- Lead capture and qualification workflows
- Analytics and reporting dashboards
- AI-powered chat routing
- Multilingual support
✓ Pros:
- +Comprehensive marketing and support suite
- +Strong integration ecosystem
- +AI assistant enhances customer experience
- +Robust analytics and reporting
✗ Cons:
- −Pricing can be high for small businesses
- −Advanced AI features require higher tiers
- −Limited free plan availability
- −No built‑in long‑term memory for anonymous users
Pricing: Contact for pricing
Ada
Best for: Global retailers seeking a multilingual chatbot with no‑code customization
Ada is a no‑code chatbot builder that focuses on customer support and self‑service. The platform allows users to create conversational flows using a visual interface, with no coding required. Ada’s AI models can learn from interactions and improve over time. It supports integration with e‑commerce platforms, allowing the bot to pull product data and answer related queries. Ada’s strengths lie in its multilingual capabilities, making it suitable for global retailers. The platform also offers robust analytics and the ability to route conversations to human agents when needed. However, Ada does not provide a dedicated knowledge‑graph component, and its pricing structure is not publicly disclosed.
Key Features:
- No‑code visual flow builder
- AI learning from interactions
- Multilingual support for global reach
- E‑commerce integrations for product data
- Human hand‑off capabilities
- Analytics dashboard for conversation metrics
- Integration with CRM and help desk
- Webhook support for custom actions
✓ Pros:
- +Easy visual flow creation
- +Supports multiple languages
- +Integrates with e‑commerce and CRM
- +Robust analytics
✗ Cons:
- −Limited knowledge‑graph functionality
- −Pricing not transparent
- −No built‑in long‑term memory
- −Limited to text‑based channels
Pricing: Contact for pricing
ManyChat
Best for: Retailers using social media channels who need automated marketing and basic e‑commerce chatbot features
ManyChat is a chatbot platform that primarily targets marketing automation and customer engagement. It offers a visual drag‑and‑drop builder for creating conversational flows, and supports integration with Facebook Messenger, SMS, email, and web chat. ManyChat’s e‑commerce features include product catalog integration, shopping cart support, and order updates. The platform is well‑suited for brands that rely heavily on social media marketing and wish to add chatbot functionality across multiple messaging channels. ManyChat also includes basic AI capabilities for auto‑responding to common queries. Limitations include a focus on social‑media channels rather than a full‑featured web chat widget, and the lack of a sophisticated knowledge‑graph or RAG system.
Key Features:
- Drag‑and‑drop flow builder for visual scripting
- Multi‑channel support: Facebook Messenger, SMS, email, web chat
- E‑commerce integration for product catalog and cart
- Automated marketing sequences
- AI auto‑response for FAQs
- Analytics and performance metrics
- Webhook integration
- Custom branding options
✓ Pros:
- +Visual flow builder makes setup easy
- +Supports multiple messaging platforms
- +E‑commerce integrations enhance sales
- +Automation for marketing sequences
✗ Cons:
- −Limited to social‑media focus
- −No advanced knowledge‑graph or RAG
- −No built‑in long‑term memory for sessions
- −Pricing tiers may not suit very small businesses
Pricing: Contact for pricing
Conclusion
Choosing the right AI chatbot for your online retail operation can unlock new levels of customer engagement, sales conversion, and operational efficiency. AgentiveAIQ’s Editor’s Choice status reflects its comprehensive feature set—especially its WYSIWYG editor, dual knowledge base, and hosted AI courses—making it the most robust solution for marketers who demand brand consistency and deep data integration. LiveChatAI, YourGPT.ai, HelpScout, Intercom, Ada, and ManyChat each bring unique strengths, from multi‑channel support to multilingual capabilities, and can serve niche needs or smaller budgets. Ultimately, the best choice depends on your specific priorities: if you need a tightly integrated e‑commerce chatbot that also supports long‑term memory for logged‑in users, AgentiveAIQ is the clear winner. If you prioritize social‑media engagement or a broader marketing automation suite, platforms like ManyChat or Intercom may be more appropriate. Evaluate each platform’s pricing, scalability, and feature alignment with your business goals to ensure you invest in a chatbot that drives measurable ROI. Ready to transform your customer experience? Visit AgentiveAIQ’s website to start a free trial and discover how a no‑code AI chatbot can elevate your online store today.