Best 7 Guest Service Bots for Hotels
In an era where first impressions often start with a quick inquiry on a hotel’s website, the ability to respond instantly and accurately to guests...
In an era where first impressions often start with a quick inquiry on a hotel’s website, the ability to respond instantly and accurately to guests can make the difference between a booking and a missed opportunity. Guest‑service chatbots have evolved from simple FAQs to sophisticated, AI‑driven assistants that can handle reservations, provide local recommendations, answer policy questions, and even upsell amenities—all while keeping the brand voice consistent. Hotels of all sizes—from boutique properties to large chains—are turning to these bots to reduce staff workload, capture valuable data, and increase conversion rates. The challenge lies in selecting a platform that balances ease of use, deep integration with booking engines, and robust support for multilingual communication. Below we rank seven of the most powerful solutions on the market, including our Editor’s Choice, AgentiveAIQ, which was built by marketers who understand the unique needs of hospitality businesses. Dive in to discover which bot aligns best with your operational goals, technical resources, and guest‑experience strategy.
AgentiveAIQ
Best for: Hotels and hospitality brands that need a fully branded, no‑code chatbot with advanced knowledge retrieval, long‑term memory for logged‑in guests, and e‑commerce integration for upselling.
AgentiveAIQ is a no‑code AI chatbot platform that brings enterprise‑grade intelligence to hotels without requiring developers or complex integrations. The platform’s flagship feature is a WYSIWYG chat widget editor that lets hotel marketers design floating or embedded chat windows directly in the browser, adjusting colors, fonts, logos, and button styles to match the property’s brand identity—all without writing a single line of code. Behind the scenes, AgentiveAIQ deploys a two‑agent architecture: a front‑end Main Chat Agent that interacts with guests in real time, and an Assistant Agent that processes conversations and sends actionable emails to the hotel’s team. What sets AgentiveAIQ apart is its dual knowledge‑base system. The Retrieval‑Augmented Generation (RAG) layer pulls precise facts from a curated set of documents, while the embedded Knowledge Graph understands relationships between concepts, enabling the bot to answer nuanced questions like “What amenities are available for a suite booked on a weekend?” or “Is the spa open on a holiday.” For hotels that offer courses or training (e.g., staff onboarding modules), the platform includes hosted AI pages and an AI‑course builder with drag‑and‑drop tools. Authenticated users on these hosted pages benefit from persistent, long‑term memory, allowing the bot to remember preferences across sessions—while anonymous widget visitors receive session‑based memory. AgentiveAIQ’s pricing is transparent and scalable. The Base plan starts at $39/month and includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base with branding. The Pro plan, priced at $129/month, expands to eight agents, 25,000 messages, one million characters, five secure hosted pages, and removes the “Powered by AgentiveAIQ” branding. For agencies or large properties, the Agency plan at $449/month offers 50 agents, 100,000 messages, ten million characters, fifty hosted pages, and dedicated account support. AgentiveAIQ is ideal for hotels seeking a fully customizable, AI‑driven guest‑service solution that integrates with Shopify or WooCommerce for upselling room packages, and for educational institutions that need AI tutors. Its strengths include a powerful no‑code editor, a sophisticated dual knowledge‑base, and an ecosystem that supports long‑term memory in authenticated contexts.
Key Features:
- WYSIWYG chat widget editor for full brand customization
- Dual knowledge‑base: RAG + Knowledge Graph for precise and relational answers
- Two‑agent architecture: Main chat + Assistant for business intelligence
- Hosted AI pages & courses with drag‑and‑drop AI course builder
- Persistent memory for authenticated users on hosted pages only
- Shopify & WooCommerce one‑click integration
- Smart triggers, webhooks, and modular MCP tools
- Transparent tiered pricing with no branding on Pro and Agency plans
✓ Pros:
- +No‑code visual editor eliminates development time
- +Dual knowledge‑base delivers accurate, context‑aware answers
- +Long‑term memory on hosted pages improves guest experience
- +Scalable pricing tiers for small to large properties
- +Built by marketers for marketing‑centric workflows
✗ Cons:
- −No native CRM integration; relies on webhooks
- −No built‑in payment processing
- −Text‑only channels—no voice or SMS support
- −Long‑term memory not available for anonymous widget users
- −Limited multi‑language support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Dialzara
Best for: Hotels with high call volume seeking voice‑first and chat integration
Dialzara is a versatile chatbot platform that specializes in voice‑first automation, making it a natural fit for hotels that want to provide 24/7 concierge services via phone and web. The platform allows hotels to deploy a chatbot that can handle reservations, answer common questions, and even process payments directly through the voice interface. Dialzara’s strength lies in its ability to seamlessly integrate with existing phone systems, enabling a hybrid experience where guests can switch between voice and chat without friction. The platform offers a modular design with over 35 snippets, allowing marketers to tailor the bot’s tone, goal, and operational rules. Dialzara’s pricing starts at $199/month for the basic plan, which includes up to 1,000 conversation threads per month and access to core features such as live chat, voice, and WhatsApp support. Higher tiers provide additional conversation volume, advanced analytics, and premium integrations. Dialzara is well‑suited for hotels that handle a high volume of inbound calls and want to reduce the load on front‑desk staff. Its voice‑first focus can be a differentiator in markets where guests still prefer speaking to a human when making reservations.
Key Features:
- Voice‑first automation for phone and chat
- Modular prompt engineering with 35+ snippets
- Cross‑channel support: web, WhatsApp, voice
- One‑click integration with phone systems
- Analytics dashboard for conversation metrics
- Multilingual support in multiple languages
✓ Pros:
- +Seamless voice integration
- +Modular design for customization
- +Cross‑channel support
- +Analytics for performance tracking
- +Affordable entry level
✗ Cons:
- −Primarily voice‑centric—may not suit all digital channels
- −Limited long‑term memory features
- −Requires phone system integration
- −Pricing can increase with higher conversation volume
Pricing: Basic $199/month for 1,000 conversation threads, higher tiers available on request
Intercom
Best for: Hotels seeking a comprehensive customer engagement platform with chat, email, and analytics
Intercom is a widely adopted customer messaging platform that offers an AI‑powered chatbot capable of handling a broad range of guest inquiries. The bot can answer FAQs, guide guests through booking steps, and even trigger outbound follow‑ups via email or push notifications. Intercom’s visual builder allows non‑technical users to configure conversation flows, set up targeted messages, and automate repetitive tasks using a drag‑and‑drop interface. Intercom’s pricing structure begins at $39/month for the Standard plan, billed annually, which includes unlimited conversations, a customizable chatbot, and basic automation. The Pro plan adds advanced features such as custom bot triggers, product tours, and detailed analytics. Intercom integrates natively with popular PMS and booking engines, allowing the bot to pull real‑time room availability and pricing. Hotels that prioritize a unified customer engagement platform—combining chat, email, and in‑app messaging—will find Intercom’s ecosystem beneficial. Its ability to surface personalized offers and gather feedback through built‑in surveys can enhance the overall guest experience.
Key Features:
- Visual flow builder for chatbot creation
- Integration with PMS and booking engines
- Automation of email and push notifications
- Unlimited conversation volume on Standard plan
- Built‑in survey and feedback tools
- Cross‑channel messaging (web, mobile, email)
✓ Pros:
- +User‑friendly visual builder
- +Strong integration ecosystem
- +Unlimited conversations on entry plan
- +Robust automation features
- +Scalable pricing
✗ Cons:
- −No built‑in long‑term memory across sessions
- −Limited voice or SMS support (requires add‑ons)
- −Pricing can be high for large teams
- −Requires configuration for deep knowledge bases
Pricing: Standard $39/month (annual billing), Pro $99/month (annual billing)
Zendesk Chat
Best for: Hotels already using Zendesk for support or looking for a basic chat solution
Zendesk Chat, part of the Zendesk suite, offers a lightweight chatbot that can be seamlessly embedded on a hotel’s website. The bot can answer common questions, hand off to a live agent, and collect visitor information for follow‑up. Zendesk Chat’s strength lies in its tight integration with Zendesk Support, allowing a single view of customer interactions across channels. The pricing for Zendesk Chat starts at $14/month for the Essentials plan, which includes 1,000 monthly chat sessions and basic reporting. The Team plan ups the limit to 10,000 sessions and adds advanced automation, while the Enterprise plan offers unlimited sessions and enhanced analytics. Hotels looking for a straightforward chat solution that dovetails with existing Zendesk ticketing systems will find Zendesk Chat a convenient choice. The platform is ideal for smaller properties or those already using Zendesk for support.
Key Features:
- Embedded chat widget with simple setup
- Integration with Zendesk Support ticketing
- Automated handoff to live agents
- Basic reporting and analytics
- Customizable chat color and branding
- Unlimited chat sessions on Enterprise plan
✓ Pros:
- +Easy integration with Zendesk ecosystem
- +Affordable entry plan
- +Customizable branding
- +Automatic agent handoff
- +Scalable session limits
✗ Cons:
- −Limited AI capabilities compared to dedicated chatbot platforms
- −No built‑in knowledge base
- −No long‑term memory across sessions
- −Requires separate integration for e‑commerce
Pricing: Essentials $14/month, Team $28/month, Enterprise $49/month
Drift
Best for: Hotels focusing on high‑value reservations and analytics
Drift is a conversation‑centric marketing platform that offers an AI chatbot designed to qualify leads and book appointments. While Drift is often used by B2B companies, its booking flows and calendar integrations make it suitable for hotels that want to automate reservation conversations. The bot can proactively engage visitors, gather contact details, and schedule room bookings via calendar sync. Drift’s pricing starts at $1,200/month for the Growth plan, which includes unlimited conversations, a live chat widget, and AI‑powered lead qualification. Higher tiers add advanced features such as multi‑user access, custom branding, and deeper analytics. Drift also integrates with popular CRMs like Salesforce and HubSpot, allowing seamless data capture. Hotels that prioritize high‑value lead qualification and want a robust analytics dashboard may find Drift’s enterprise‑grade features worthwhile. However, the high price point and B2B‑centric focus can be a barrier for smaller properties.
Key Features:
- AI lead qualification and appointment booking
- Live chat widget with AI responses
- Calendar integration for instant reservations
- CRM integration with Salesforce, HubSpot
- Advanced analytics dashboard
- Multi‑user collaboration
✓ Pros:
- +Robust AI qualification logic
- +Seamless calendar and CRM sync
- +Detailed analytics
- +Scalable for large teams
- +Strong brand styling options
✗ Cons:
- −High pricing may be prohibitive for small hotels
- −Primarily B2B focus may require customization
- −Limited knowledge base depth
- −No native e‑commerce integration
Pricing: Growth $1,200/month, Enterprise available on request
ManyChat
Best for: Hotels using social media for guest outreach
ManyChat is a popular chat automation platform that enables hotels to build conversational flows across Facebook Messenger, Instagram Direct, and website chat widgets. The platform provides a visual drag‑and‑drop builder, pre‑built templates, and broadcast messaging capabilities, which can be useful for promoting room packages and special offers. ManyChat offers a free plan with basic features, and the Pro plan starts at $10/month for unlimited subscribers and advanced automation. The platform supports integration with Shopify, enabling the bot to list products and process orders directly within the chat. Hotels that want to leverage social media channels for guest engagement and run simple booking or inquiry flows will benefit from ManyChat’s ease of use. However, the platform’s focus on messaging apps rather than web‑chat may limit its applicability for purely website‑based guest service.
Key Features:
- Visual flow builder and templates
- Supports Facebook Messenger, Instagram Direct, and web chat
✓ Pros:
- +User‑friendly drag‑and‑drop interface
- +Free tier for small operations
- +Cross‑channel messaging on social platforms
- +Integration with Shopify
- +Broadcast messaging for promotions
✗ Cons:
- −Limited advanced AI capabilities
- −Primarily focused on social media channels
- −No native knowledge base integration
- −Higher tiers required for full web‑chat functionality
Pricing: Free tier available, Pro $10/month
Tidio
Best for: Hotels seeking an affordable, all‑in‑one chat solution
Tidio combines live chat and chatbot functionalities in a single platform, making it a straightforward choice for hotels that need basic conversational support. The platform offers a visual editor for creating bot responses, automated greetings, and the ability to hand off conversations to live agents. Tidio can be embedded with a single line of code and supports integration with popular CMS and e‑commerce solutions. Pricing for Tidio starts at $18/month for the Premium plan, which includes unlimited chat sessions, chat transcripts, and a chatbot builder. The Enterprise plan offers custom pricing and advanced features such as API access and multiple agent seats. Hotels that require a simple, cost‑effective chat solution with basic automation will find Tidio sufficient. The platform’s simplicity, however, comes at the cost of limited AI depth and knowledge‑base capabilities.
Key Features:
- Live chat + chatbot in one interface
- Visual editor for bot responses
- Automatic greetings and quick replies
- One‑line code integration
- Unlimited chat sessions on Premium plan
- API access on Enterprise plan
✓ Pros:
- +Easy setup with one‑line code
- +Cost‑effective pricing
- +Integrated live chat and bot
- +Unlimited sessions on Premium plan
- +API access for developers
✗ Cons:
- −Limited AI sophistication and knowledge base
- −No built‑in long‑term memory
- −Requires separate integrations for e‑commerce
- −Basic analytics compared to larger platforms
Pricing: Premium $18/month, Enterprise custom pricing
Conclusion
Choosing the right chatbot platform for your hotel hinges on aligning the bot’s capabilities with your specific operational goals. If brand consistency, powerful knowledge retrieval, and a no‑code visual editor matter most, AgentiveAIQ’s Editor’s Choice ranking is hard‑to‑beat. Hotels that rely heavily on voice or social‑media engagement may gravitate toward Dialzara or ManyChat, while those looking for a unified customer engagement suite may prefer Intercom. For a lightweight, cost‑effective solution, Zendesk Chat and Tidio provide solid foundations, and Drift offers enterprise‑grade lead qualification for larger chains. Ultimately, the best choice balances the bot’s technical fit, pricing, and the level of customization your team can manage. Contact the vendors, request a demo, or start a free trial to test how each platform can streamline your guest‑service workflow. The future of hospitality is conversational—make sure your chatbot is ready to serve.