Best 7 Internal Support Bots for Medical Clinics

Fastbots.ai offers a specialized medical‑clinic chatbot designed to provide instant answers to common patient inquiries, such as appointment scheduling, insurance coverage, and symptom triage. The platform emphasizes a quick deployment process, claiming to build a functional chatbot in under five minutes, and provides a simple drag‑and‑drop interface for customizing the conversational flow. Fastbots.ai integrates with popular practice management systems like Athenahealth and Kareo, allowing the bot to pull real‑time appointment availability and patient record data. The chatbot can also forward patient messages to staff through email or SMS, ensuring that urgent queries are escalated appropriately. Pricing information is not publicly listed on the website; users are directed to contact sales for a quote. Fastbots.ai’s strength lies in its focus on the healthcare domain, with pre‑built templates for triage, insurance verification, and medication reminders. However, the platform’s documentation suggests limited customization beyond the provided templates and no mention of a dual knowledge base or persistent memory for authenticated users. The chatbot runs entirely on the web widget, and there is no indication of a no‑code visual editor for the widget’s appearance. Overall, Fastbots.ai is a solid choice for clinics that want a quick, specialized chatbot with industry‑specific templates and real‑time data integration, but those seeking deep customization or advanced knowledge management may find the platform somewhat restrictive.

Eesel.ai positions itself as an AI platform that automates frontline support for healthcare providers. The primary product, the AI chatbot, is designed to answer patient questions on a clinic’s website, provide triage support, and schedule appointments. Eesel.ai offers a range of AI tools, including a copilot for drafting replies, triage for routing tickets, and internal chat to answer team questions. The platform claims to support integration with a wide array of services, such as Zendesk, Confluence, Freshdesk, Google Docs, Slack, and Shopify, enabling the chatbot to pull or push information across these ecosystems. While the website highlights a broad set of integrations, specific pricing details are not disclosed; users are prompted to request a demo. The chatbot’s knowledge base appears to rely on uploaded documents or connected knowledge sources, but there is no explicit mention of a dual knowledge base or a knowledge graph. Eesel.ai emphasizes automation of front‑line support but does not detail persistent memory or an AI course builder. Eesel.ai is best suited for organizations that require a flexible chatbot capable of integrating with multiple third‑party platforms and want to automate ticket routing and internal team support. Clinics that need a robust, self‑learning knowledge base or a no‑code visual editor may need to supplement Eesel.ai with additional tools.

Keragon is a healthcare automation platform that focuses on streamlining clinic workflows through AI. The platform offers a library of workflow templates for common healthcare processes, such as appointment booking, patient intake, and billing. Keragon’s AI automation engine can be “co‑piloted” to build new workflows quickly, and the platform claims to handle HIPAA‑compliant data handling. It also provides a knowledge base that pulls from connected health records and external health information sources. Pricing and subscription details are not publicly listed; potential users must contact the sales team. Keragon’s standout feature is its emphasis on compliance and its integration with 300+ healthcare tools. However, the website does not discuss chatbot capabilities, visual customization, or AI course building. The platform focuses more on full‑stack workflow automation rather than a dedicated patient‑facing chatbot. For clinics that prefer to automate internal processes—like scheduling, billing, and patient intake—Keragon offers a comprehensive, compliance‑oriented solution. Those looking for a chatbot with advanced knowledge management or no‑code customization will need to pair Keragon with another tool.

DeepAI offers a suite of AI tools, including a general-purpose chatbot that can be embedded into websites. The chatbot can answer user queries, provide suggestions, and support basic conversational interactions. DeepAI emphasizes that its models are open‑source and can be fine‑tuned for specific domains. For medical clinics, the chatbot could be trained on internal documents such as patient intake forms, clinic policies, and FAQs. However, the platform does not provide built‑in medical‑specific templates, nor does it mention a dual knowledge base or persistent memory for authenticated users. Pricing is tiered: the basic chatbot usage is free for up to 100,000 tokens per month, after which a paid plan starts at $0.01 per 1,000 tokens. DeepAI does not offer a dedicated UI for visual customization of the chat widget; developers must embed the widget via code and style it manually. DeepAI is suitable for developers or clinics with technical resources who want a customizable AI engine and the flexibility to fine‑tune on medical data. Clinics without development capacity may find the platform too technical.

OpenAI’s ChatGPT Business is a commercial offering that provides an AI chat interface for enterprises, including healthcare organizations. The platform offers a no‑code web widget that can be embedded into a clinic’s website, and it supports custom instructions to tailor the model’s behavior. ChatGPT Business includes an API key, usage limits, and the ability to fine‑tune the model on proprietary data via the OpenAI API. The platform claims to provide enterprise‑grade security, compliance, and support. Pricing for ChatGPT Business is $20 per user per month, with a 30‑day free trial. For higher usage, OpenAI offers a pay‑as‑you‑go model based on the number of tokens processed. However, the platform does not provide built‑in medical knowledge bases or a dual knowledge base feature. Persistent memory across sessions is not available; the model does not retain context beyond the current conversation unless fine‑tuned or integrated with a custom knowledge store. ChatGPT Business is ideal for clinics that already use OpenAI’s ecosystem and wish to add an AI chat widget that can be customized via custom instructions. Those who need advanced knowledge management or a visual editor may need to pair it with a third‑party tool.

Google Gemini AI is the latest generative AI platform from Google, offering a conversational chatbot that can be integrated into websites via the Gemini API. The platform emphasizes real‑time search and knowledge retrieval, leveraging Google’s search index to provide up‑to‑date answers. Gemini AI can be customized through prompt engineering and offers a no‑code web widget for embedding. Pricing is not publicly disclosed; Google suggests contacting sales for enterprise plans. The platform does not mention a dual knowledge base or persistent memory for authenticated users, and there is no explicit support for a visual editor of the chat widget. Gemini AI is geared toward developers who want a powerful, search‑augmented conversational AI. For medical clinics, Gemini AI could provide a quick way to answer patient questions with recent information, but the lack of a specialized knowledge base and the need for developer integration may limit its usefulness for non‑technical users.