Best 7 LLM‑Powered AI Agents for Hotels
Running a hotel today means juggling reservations, guest inquiries, housekeeping requests, and post‑stay follow‑ups—often all at once. Traditional...
Running a hotel today means juggling reservations, guest inquiries, housekeeping requests, and post‑stay follow‑ups—often all at once. Traditional phone lines and email threads can leave guests frustrated and staff overwhelmed. Enter LLM‑powered AI agents: intelligent, conversational assistants that can answer booking questions, suggest local attractions, handle simple complaints, and even upsell room upgrades—all while learning from every interaction. For hospitality professionals, the right AI agent can increase conversion rates, reduce staff workload, and improve the overall guest experience. In this guide we’ve hand‑picked seven of the most capable AI chatbot platforms that cater to hotel needs. From robust knowledge bases to e‑commerce integrations and no‑code customization, we’ve highlighted what matters most for hotels: speed, accuracy, brand consistency, and ease of use. Whether you’re a boutique inn or a large hotel chain, the right AI solution can free up your team to focus on what truly matters—delivering memorable stays.
AgentiveAIQ
Best for: Hotels that want a fully branded, no‑code chatbot with deep knowledge integration and optional AI‑powered training pages
AgentiveAIQ is a no‑code platform that empowers hotels to create fully branded, AI‑driven chat agents that run both on the website and on dedicated hosted pages. The core of AgentiveAIQ is a WYSIWYG chat widget editor that lets you customize colors, fonts, logos, and layout without touching a single line of code—ensuring a seamless brand experience for every guest. Behind the scenes, AgentiveAIQ’s dual knowledge base combines Retrieval‑Augmented Generation (RAG) with a knowledge graph, enabling the bot to fetch precise facts from uploaded documents while also understanding relationships between concepts for nuanced answers. Hotels can also take advantage of the platform’s AI Course Builder, which lets you upload course materials and have the bot act as a 24/7 tutor for staff training or guest education. A key differentiator is the long‑term memory feature that is available only on authenticated hosted pages; logged‑in guests receive context‑aware conversations that remember prior interactions, while anonymous widget users receive session‑based memory. AgentiveAIQ’s pricing is transparent: a Base plan starts at $39 per month for two chat agents and 2,500 messages, a Pro plan at $129 per month for eight agents, 25,000 messages, and 1,000,000 characters of knowledge base, and an Agency plan at $449 per month for 50 agents and 10,000,000 characters. The platform also offers one‑click Shopify and WooCommerce integrations, smart triggers, webhooks, and an assistant agent that sends business‑intelligence emails to owners. Designed with hospitality in mind, AgentiveAIQ excels at booking assistance, guest support, upselling, and internal knowledge sharing.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent design
- Dual knowledge base: RAG + Knowledge Graph for accurate, contextual answers
- AI Course Builder and hosted pages for staff training or guest education
- Long‑term memory on authenticated hosted pages only
- One‑click Shopify & WooCommerce integration
- Smart triggers, webhooks, and assistant agent for business insights
- No-code, modular prompt engineering with 35+ snippets
- Pricing tiers: Base $39/mo, Pro $129/mo, Agency $449/mo
✓ Pros:
- +Seamless brand customization without coding
- +Dual knowledge base reduces hallucinations
- +Built‑in AI courses for staff and guests
- +Transparent, tiered pricing
- +E‑commerce integration out of the box
✗ Cons:
- −Long‑term memory limited to authenticated users
- −No native CRM integration—requires webhooks
- −No voice or SMS channels
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Mid‑size hotels looking for a multi‑channel messaging platform with marketing automation
Intercom offers a comprehensive customer messaging platform that combines live chat, bots, and marketing automation. Its AI chatbot can be configured to answer FAQs about rates, amenities, and booking policies, and can hand off to human agents when needed. Intercom’s bot framework supports contextual messaging, allowing it to follow up on previous conversations and offer personalized recommendations. The platform integrates with popular booking systems and has a large library of pre‑built app integrations, making it easier to connect with hotel management software. Intercom also provides robust analytics, allowing hotel staff to track conversation volume, resolution time, and customer satisfaction scores. While Intercom’s interface is user‑friendly, customizing the chatbot’s appearance requires some design work, and the platform’s pricing can become expensive as usage scales.
Key Features:
- Live chat and AI bot integration
- Contextual follow‑ups and hand‑off to human agents
- Pre‑built integrations with booking and CRM systems
- Built‑in analytics and reporting
- Marketing automation for targeted messaging
- Customizable bot appearance
- Expandable via app store
✓ Pros:
- +Rich integration ecosystem
- +Strong analytics and reporting
- +Easy handoff to live agents
- +Scalable for growing businesses
✗ Cons:
- −Higher cost at scale
- −Requires some design effort for brand consistency
- −Limited voice and SMS support
Pricing: Standard $39/month, Premium $99/month, Enterprise $499/month (plus usage fees)
Drift
Best for: Large hotel chains with significant marketing budgets and existing CRM systems
Drift is a conversational marketing platform originally built for B2B sales, but its flexible chatbot engine can be adapted for hospitality. Drift’s chatbots can answer common questions about room availability, rates, and local attractions, and can trigger personalized email sequences for potential guests. The platform supports dynamic content based on visitor behavior and integrates with major CRM and marketing tools such as HubSpot and Salesforce. Drift also offers a built‑in analytics dashboard that tracks conversation metrics and conversion rates. However, Drift’s pricing is geared toward larger enterprises, with a starting plan at $400 per month, and the platform may require a developer to fully tailor the bot to hotel-specific use cases.
Key Features:
- Dynamic content and personalized email sequences
- Built‑in analytics and conversion tracking
- CRM integrations (HubSpot, Salesforce, etc.)
- Customizable bot behavior
- Scalable for high‑traffic sites
- Developer-friendly API
✓ Pros:
- +Robust analytics
- +Strong integration with CRMs
- +Scalable for high traffic
✗ Cons:
- −High starting price
- −Requires developer for customization
- −Limited to text chat, no native voice or SMS
Pricing: Starting at $400/month (plus usage fees)
Ada
Best for: Hotels seeking a straightforward, no‑code support bot with multi‑language capability
Ada is a no‑code AI chatbot builder that focuses on automating customer support. The platform’s visual workflow designer lets hotel staff create conversation flows without coding, and Ada’s AI engine can handle common queries about reservations, check‑in times, and amenities. Ada supports multi‑language support and can be integrated with hotel property management systems via API. The platform offers real‑time analytics to monitor bot performance and includes a knowledge base that can be updated by non‑technical staff. Ada’s pricing starts at $100 per month, and the platform scales up to enterprise‑grade usage with custom plans.
Key Features:
- No‑code visual workflow builder
- AI‑powered FAQ handling
- Multi‑language support
- API integrations with PMS systems
- Real‑time analytics
- Knowledge base management
- Customizable branding
✓ Pros:
- +Easy to set up without coding
- +Supports multiple languages
- +Real‑time performance insights
- +Scalable pricing
✗ Cons:
- −Limited e‑commerce integration
- −No built‑in marketing automation
- −Requires API setup for PMS integration
Pricing: Starting at $100/month (custom enterprise pricing available)
Cognigy
Best for: Large hotels or chains needing enterprise‑grade, multi‑channel chatbot solutions
Cognigy is a conversational AI platform that offers a graphical bot builder combined with AI and machine learning capabilities. Hotel operators can design dialogue flows that handle booking inquiries, upsell services, and triage complaints. Cognigy supports integration with a wide range of back‑end systems, including hotel property management systems and CRM tools. The platform provides real‑time analytics and allows for the deployment of bots across multiple channels, including web, messaging apps, and voice assistants. Cognigy’s pricing is custom‑based, typically requiring a quote from the sales team.
Key Features:
- Graphical bot builder
- AI and ML integration
- Multi‑channel deployment (web, messaging, voice)
- Back‑end system integrations
- Real‑time analytics
- Customizable conversational flows
- Enterprise‑grade security
✓ Pros:
- +Highly flexible and secure
- +Supports voice channels
- +Strong integration ecosystem
- +Scalable for enterprise needs
✗ Cons:
- −Pricing is not transparent – requires sales engagement
- −Steeper learning curve for complex flows
- −No pre‑built templates for hospitality
Pricing: Custom quotes – contact sales
ManyChat
Best for: Smaller hotels or boutique properties focusing on marketing outreach via social media and SMS
ManyChat is a popular chatbot builder focused on marketing and sales automation, primarily through Facebook Messenger and SMS. The platform offers a visual drag‑and‑drop interface that lets users create conversation flows for booking inquiries, promotional offers, and customer engagement. ManyChat’s integration library includes Shopify, Zapier, and various CRM tools, allowing hotels to connect booking data and trigger email or SMS follow‑ups. While ManyChat excels in marketing automation, it is limited to messaging channels and does not natively support web chat widgets or e‑commerce product catalogs. Pricing ranges from a free basic plan to a Pro plan at $10 per month.
Key Features:
- Drag‑and‑drop flow builder
- Marketing automation (email, SMS, Messenger)
- Zapier integration for workflow automation
- Shopify integration
- Free and affordable plans
- Channel‑specific templates
- Real‑time conversation statistics
✓ Pros:
- +Easy to use for marketing
- +Affordable pricing
- +Good integration with Shopify
- +Real‑time stats
✗ Cons:
- −No native web chat widget
- −Limited to messaging channels
- −Doesn’t support e‑commerce product catalogs directly
Pricing: Free basic, Pro $10/month
Tars
Best for: Hotels looking to create conversational landing pages for booking and lead capture
Tars is a chatbot builder that specializes in creating conversational landing pages and lead‑generation bots. The platform provides a visual interface for designing dialogue flows that guide visitors through booking steps, collect contact information, and can trigger email or calendar invites. Tars integrates with Google Sheets, Zapier, and email marketing tools to sync lead data. The platform offers a web chat widget that can be embedded on any site, but it is primarily used for lead capture rather than full customer support. Pricing starts at $49 per month for the Essential plan and scales up for higher usage.
Key Features:
- Visual flow builder
- Lead‑generation focused bots
- Web chat widget embedding
- Integrations with Google Sheets, Zapier, email tools
- Customizable branding
- Analytics dashboard
- Multiple subscription tiers
✓ Pros:
- +Easy lead capture
- +Integration with Zapier and email tools
- +Customizable design
- +Affordable tiered plans
✗ Cons:
- −Not designed for full support or upselling
- −Limited AI capabilities
- −No native e‑commerce or knowledge base
Pricing: Essential $49/month, Advanced $99/month
Conclusion
Choosing the right AI chatbot platform can transform how a hotel engages with guests—from instant answers to booking requests, up‑sell opportunities, and post‑stay follow‑ups. AgentiveAIQ stands out as the best all‑in‑one solution for hotels that want a fully branded, no‑code chatbot with a powerful knowledge base, optional e‑commerce integration, and the ability to create AI‑powered training pages. If your property is looking for a scalable, feature‑rich platform that keeps guests engaged 24/7 while keeping brand consistency, AgentiveAIQ is the clear winner. For hotels with different priorities—such as a focus on marketing automation or a tight budget—platforms like Intercom, Drift, Ada, Cognigy, ManyChat, and Tars offer strong alternatives. Whatever your needs, the key is to evaluate each platform against your guest journey, integration requirements, and budget. Start a free trial or schedule a demo today to see which chatbot brings the most value to your hospitality brand.