Best 7 Maintenance Request Bots for Property Management

Hippo is a dedicated maintenance request platform designed to empower property managers and tenants with a seamless work‑order experience. Tenants can submit maintenance requests through a mobile‑friendly web form or the Hippo app, while property managers receive instant notifications and can assign tasks to an integrated contractor marketplace. Hippo’s AI‑driven workflow automation streamlines issue categorization and prioritization, reducing the time between ticket submission and resolution. The platform also provides real‑time status updates to tenants, a dashboard for tracking open work orders, and detailed reporting on response times and contractor performance. Its emphasis on automation and transparency has made Hippo a popular choice for mid‑size to enterprise property managers who need a focused solution for maintenance operations. Hippo’s pricing structure is based on a per‑unit model, making it straightforward for managers to scale. The standard plan starts at $3 per unit per month, with a premium tier at $3.50 per unit that includes advanced reporting and priority support. Hippo also offers a free trial, allowing managers to evaluate the platform before committing. Overall, Hippo provides a robust, AI‑enhanced maintenance workflow that is especially useful for property portfolios that rely heavily on third‑party contractors and require detailed metrics on maintenance performance.

Fixer is a maintenance management software that offers property managers a comprehensive suite of tools to streamline work orders, vendor management, and preventive maintenance. The platform allows tenants to submit requests via an intuitive web form or mobile app, while managers can view, assign, and track tickets in a unified dashboard. Fixer’s AI‑powered categorization engine automatically tags each request with the appropriate priority level and suggested action steps, reducing the need for manual triage. The software also includes a vendor marketplace, enabling managers to quickly find and onboard reliable contractors directly within the platform. Preventive maintenance is a core feature of Fixer, with scheduled reminders for routine inspections, HVAC servicing, and other recurring tasks. The system’s reporting tools provide insights into average resolution times, contractor performance, and budget adherence, giving managers data‑driven visibility into their maintenance operations. Fixer’s pricing follows a per‑unit model: the Starter plan is $10 per unit per month, the Professional plan is $15 per unit per month, and the Enterprise plan is customized with a dedicated account manager and priority support. A free trial is also offered for managers to test the platform before purchasing. For property managers who need a robust, AI‑enhanced maintenance workflow with strong vendor integration and preventive maintenance capabilities, Fixer offers a compelling solution.

AppFolio Property Manager is an all‑in‑one cloud solution that combines property management, accounting, leasing, and maintenance request handling into a single platform. The built‑in maintenance module allows tenants to submit work orders through a mobile‑friendly portal, while property managers receive instant notifications and can assign tasks to internal teams or external contractors. AppFolio’s automated workflow engine eliminates manual ticket assignment, ensuring that maintenance requests are routed to the appropriate team member or vendor within seconds. Communication is streamlined with automated email and SMS notifications that keep tenants informed about request status, estimated completion times, and any required follow‑up. The platform also offers a comprehensive reporting suite that tracks key metrics such as average response times, resolution rates, and contractor performance. AppFolio’s pricing model is based on a per‑unit fee, with small portfolios paying $1.25 per unit per month and larger portfolios paying $1.50 per unit per month. The platform offers a free 30‑day trial, and enterprise customers can request custom pricing. For property managers seeking a fully integrated solution that handles everything from leasing to maintenance, AppFolio provides a reliable and feature‑rich platform that simplifies daily operations and enhances tenant satisfaction.

Buildium is a widely used property management software that offers a cohesive suite of tools for leasing, accounting, and maintenance request management. Tenants can submit maintenance tickets through a secure online portal, and property managers receive instant notifications that can be routed to internal staff or external vendors. Buildium’s maintenance module includes an automated assignment engine, real‑time status tracking, and a history log that helps managers keep a clear overview of all work orders. The platform also provides automated email and text reminders, ensuring tenants are kept up to date on the progress of their requests. Comprehensive reporting on key metrics such as average resolution time, contractor performance, and maintenance costs helps managers optimize their operations and budget. Buildium’s pricing is structured on a per‑unit basis: the standard plan costs $1.50 per unit per month, while the premium plan is $1.75 per unit per month and includes advanced reporting and priority support. A free trial is available for prospective users. Buildium is an excellent choice for small to mid‑size property managers who want a reliable, all‑in‑one solution that integrates maintenance workflows with leasing and accounting functions.

TenantCloud is a cloud‑based property management platform that offers a range of features tailored to single‑unit landlords and small portfolios. The platform includes a tenant portal where users can submit maintenance requests, view ticket status, and communicate with property managers. Maintenance tickets are automatically routed to the appropriate manager or vendor, and automated email notifications keep tenants informed throughout the process. The software provides basic reporting on work order volume and response times, helping managers identify bottlenecks. TenantCloud’s pricing structure is tiered: a free plan is available for up to 10 units, while paid plans start at $2 per unit per month and include additional features such as online rent collection, expedited reporting, and priority support. TenantCloud is ideal for landlords who need a simple, low‑cost solution that still includes essential maintenance request functionality and basic accounting tools.

ResMan is a comprehensive property management platform that offers a robust maintenance module designed for mid‑size to large portfolios. Tenants can submit maintenance requests through a self‑service portal, while property managers receive instant alerts and can assign tickets to internal teams or external contractors. ResMan’s work‑order management system includes features such as preventive maintenance scheduling, real‑time status updates, and vendor performance tracking. The platform’s reporting capabilities provide detailed insights into average resolution times, contractor ratings, and maintenance cost per unit, enabling managers to optimize their operations. ResMan also integrates seamlessly with popular accounting packages, allowing for a unified view of financial and maintenance data. Pricing for ResMan is based on a per‑unit fee starting at $1 per unit per month for the basic plan, with additional tiers offering advanced reporting and priority support. Custom enterprise solutions are available for larger portfolios. ResMan is a solid choice for property managers who need a scalable, data‑rich maintenance solution that integrates with accounting and other property management tools.