Best 7 Member Support Chats for Gyms & Fitness

DocsBot AI positions itself as a specialized chatbot solution for fitness centers, providing AI‑powered assistance that can answer member questions about classes, schedules, nutrition, and more. Built on a knowledge base that pulls information from uploaded documents, DocsBot can retrieve precise facts and offer context‑aware responses, helping reduce the workload on front‑desk staff. While DocsBot does not advertise a dedicated fitness‑specific curriculum, its general-purpose chatbot framework can be tailored to address common fitness inquiries such as equipment usage, injury prevention, and membership benefits. The platform’s visual interface allows gyms to create custom chat flows without coding, and its integration with WordPress and other CMS platforms means that the bot can be embedded directly on a club’s website or mobile app. DocsBot also offers a basic knowledge graph that can connect related concepts—such as linking a specific training program to its recommended nutrition plan—enhancing the depth of its answers. Pricing for DocsBot AI is not publicly listed on its website; interested gym owners are directed to contact the sales team for a tailored quote. This approach allows flexibility based on the size of the membership base and the complexity of the knowledge base. DocsBot’s strengths lie in its straightforward deployment and the ability to handle a wide range of fitness‑related queries, making it suitable for clubs that need a quick, low‑maintenance solution.

ThriveDesk offers an all‑in‑one customer support platform that blends live chat, shared inboxes, and AI‑powered help center capabilities. For gyms and fitness studios, ThriveDesk’s live chat feature can be embedded on a website to provide instant assistance to members, while the shared inbox allows support teams to collaborate on inquiries from different channels—email, social, and chat—under a unified view. The platform goes beyond simple ticketing; it includes AI‑driven knowledge base articles that can surface relevant answers automatically, reducing response times. ThriveDesk also provides automation tools, such as triggers and workflows, which can be leveraged to send follow‑up messages, reminders for class bookings, or promotional offers. Pricing information is not directly listed on ThriveDesk’s site; users are prompted to request a demo or contact sales for a custom quote, implying that pricing may vary based on the number of agents, volume of tickets, and chosen add‑ons. ThriveDesk’s primary advantage is its integrated approach to customer support, combining real‑time chat with robust ticket management and AI assistance. This makes it a solid choice for gyms that want a single platform to handle both live interaction and post‑interaction ticketing.

Referrizer is a marketing automation platform that includes an AI assistant capable of handling member inquiries, booking appointments, and nurturing leads through a mix of email, SMS, and 2‑way text messaging. The AI assistant can answer questions about class schedules, membership options, and special promotions, providing a conversational experience that feels both engaging and efficient. Beyond basic chat, Referrizer offers a suite of tools designed to convert interactions into sales: offers and referral programs, loyalty incentives, and automated email marketing campaigns. The platform also supports smart line features that queue members and notify them when it’s their turn, which can be useful for managing in‑person check‑ins. Pricing for Referrizer is available via a free demo request rather than a published list; the company offers tiered plans that scale with the number of contacts and the complexity of the marketing automation workflows. Referrizer’s strengths include its comprehensive marketing stack, which can be leveraged to convert chat interactions into booked sessions or membership upgrades, and its robust text‑messaging capabilities.

Robofy AI offers white‑label chatbot solutions that can be tailored for fitness centers, gyms, and personal training businesses. The platform provides a chatbot flow builder that allows businesses to design conversational paths without coding, as well as WordPress integration for easy deployment on existing websites. Robofy’s features include affiliate program support, allowing gyms to incentivize members for referrals, and a chatbot that can handle appointment booking and class scheduling. While the platform does not explicitly advertise a specialized knowledge base, it does offer the ability to upload documents and create FAQ sections to guide member inquiries. Pricing for Robofy is not disclosed on the website; potential customers are encouraged to schedule a demo and receive a personalized quote. Robofy’s main appeal lies in its white‑label capabilities, enabling gyms to maintain brand consistency across their digital touchpoints while benefiting from an AI chatbot that can handle routine questions.

Rybo AI specializes in industry‑specific chatbot solutions, including a dedicated fitness chatbot that assists gym members with class information, equipment usage, and membership queries. The platform offers a modular technology stack that integrates with existing systems such as Odoo, making it suitable for larger fitness organizations that require ERP connectivity. Rybo’s chatbot can be embedded on a gym’s website and is designed to provide real‑time answers, leveraging a knowledge base that can be populated with documents and FAQs. While the platform emphasizes its gym and fitness focus, it does not detail a subscription pricing model; potential users are directed to request a demo. Rybo’s advantage is its niche focus on the fitness industry and its ability to integrate with ERP systems, which can streamline operations for large clubs or chains.

Intercom’s chat platform has long been a favorite among businesses requiring robust customer support and engagement tools. For gyms and fitness studios, Intercom offers live chat widgets, automated messages, and a knowledge base that can be populated with FAQs, class schedules, and membership policies. The platform also supports email and push notifications, allowing clubs to follow up with members after a chat session. Intercom’s pricing is tiered based on the number of active users and features, ranging from a basic plan to a more advanced plan that includes additional automation and reporting capabilities. While Intercom does not specialize in fitness, its flexibility and extensive integrations—such as with Shopify and WooCommerce—make it a viable choice for gyms that already use these e‑commerce platforms. The main benefit of Intercom is its mature ecosystem and proven track record in customer engagement, though it may be over‑engineered for smaller gyms that need a simpler, cost‑effective solution.