Best 7 No-Code Chatbot Platforms for Insurance Agencies

Intercom has long been a staple in customer engagement, offering a combination of live chat, automated bots, and a knowledge base that can be tailored to the insurance industry. Its real‑time chat feature allows agents to answer policy questions instantly, while the automated bot can proactively greet visitors and qualify leads based on pre‑defined criteria. Intercom’s visual builder lets users design conversational flows without coding, and the platform integrates with major CRMs like Salesforce and HubSpot, making it easier to sync lead data and track conversion metrics. The platform also supports in‑product messages and product tours, which can be useful for guiding users through complex insurance products or claim filing steps. Pricing for Intercom is tiered, with the Essentials plan starting at around $39/month (billed annually) and the Pro plan at $99/month. Larger businesses may need the Premium plan, which begins at $199/month and includes advanced features such as custom bots and deeper analytics. While Intercom offers a free trial, the cost can quickly rise as you add more seats or advanced bot functionalities. Intercom’s strengths lie in its robust integration ecosystem and the ability to handle both live and automated conversations, but it can be less flexible in terms of custom branding compared to dedicated chatbot builders. Insurance agencies that require a unified platform for live chat, automated messaging, and CRM integration will find Intercom a solid choice, especially if they already use other Intercom services for marketing automation.

Drift is a conversational marketing platform that focuses on turning website visitors into qualified leads through AI‑driven chat. Its bot can schedule meetings, answer FAQs, and route complex queries to human agents. Drift’s visual flow builder allows marketers to create personalized, goal‑oriented conversations without coding, and the platform integrates with popular CRMs such as Salesforce, HubSpot, and Marketo. Drift also offers email automation and a library of pre‑built conversational templates that can be customized for insurance products, such as quotes, claims status checks, and policy renewals. The platform’s pricing starts with a free trial, but the Essentials plan is $400/month (billed annually), with higher tiers like Enterprise offering additional features and support. While the cost may be prohibitive for smaller agencies, Drift’s strength lies in its ability to capture high‑value leads and provide data‑driven insights into visitor intent. Insurance agencies looking to upsell or cross‑sell products through proactive chat will benefit from Drift’s robust lead qualification tools and integration with marketing stacks.

ManyChat is a popular no‑code chatbot builder focused on social media platforms, especially Facebook Messenger. It allows users to create conversational flows, broadcast messages, and automate responses to common questions. ManyChat’s visual drag‑and‑drop interface lets marketers design personalized sequences for lead nurturing, event promotion, or customer support. The platform also offers built‑in e‑commerce integrations with Shopify and WooCommerce, enabling agents to recommend products, check inventory, and even process orders within the chat. Pricing for ManyChat starts at $10/month for the Pro plan (annual billing), with a Growth plan at $50/month that adds advanced automation and multi‑user support. ManyChat’s free plan is limited but useful for testing the platform. While ManyChat excels on Facebook and Instagram, it offers limited integration with other web or CRM systems, and its chat widget for websites is less customizable compared to dedicated chatbot builders. Insurance agencies that rely heavily on social media engagement or want a simple, cost‑effective chatbot for lead capture will find ManyChat a viable option.

Tidio combines live chat and AI chatbots into a single platform, offering a quick way to add conversational support to any website. The platform includes a visual bot builder that supports question‑and‑answer flows, automated greetings, and lead qualification. Tidio’s widget can be embedded with a single line of code, and the design can be customized through a simple interface. The platform also provides integration with Shopify, WooCommerce, and several CRMs via Zapier, making it easy to sync contact information and automate follow‑up emails. Tidio offers a free plan with limited features, while the Starter plan starts at $18/month (annual billing) and the Pro plan at $29/month. Pricing increases with additional seats and advanced features such as custom routing and priority support. Tidio’s strengths include its all‑in‑one live chat and AI bot functionality, while its customization options are more constrained compared to dedicated chatbot builders. Insurance agencies that need a single, cost‑effective solution for live chat and basic chatbot automation will likely benefit from Tidio’s straightforward setup and integration capabilities.

Chatfuel is a well‑known platform for building Facebook Messenger bots without coding. It offers a visual flow builder that supports quick replies, quick actions, and conditional logic. Users can integrate with Shopify and other e‑commerce platforms to provide product recommendations and order updates directly within Messenger. The platform also supports broadcast messages to engage audiences and can be connected to external services via Zapier. Chatfuel’s pricing starts with a free plan that allows unlimited subscribers but limits certain features. The Pro plan is $15/month (annual billing) and the Premium plan is $49/month, offering advanced analytics, multi‑user access, and priority support. While Chatfuel excels in social media bot creation, its widget for websites is not a core feature, and it lacks a robust long‑term memory or advanced knowledge‑base capabilities. Insurance agencies that rely heavily on Facebook Messenger for customer engagement may benefit from Chatfuel’s ease of use and e‑commerce integrations, though it is less suitable for sophisticated knowledge‑base needs.

MobileMonkey is a multi‑channel chatbot platform that unifies Facebook Messenger, Instagram, SMS, and web chat into a single interface. It offers a visual builder for creating conversational flows, automated responses, and lead capture sequences. MobileMonkey’s web chat widget can be embedded on any site with a single line of code, and the platform provides basic customization of colors and shapes. The platform also integrates with Shopify and WooCommerce, allowing agents to recommend products or check inventory within chat. Pricing for MobileMonkey starts with a free plan that permits basic chat functions. The Pro plan is $19/month (annual billing) and the Premium plan is $49/month, offering advanced features such as automated sequences, multi‑user access, and priority support. While MobileMonkey supports a wide range of channels, its knowledge‑base features are limited, and it does not offer persistent memory for anonymous visitors. Insurance agencies that need a single bot to handle multiple channels—particularly social media and web—will find MobileMonkey a flexible, cost‑effective option, though those requiring deep knowledge‑base integration may need a more specialized platform.