Best 7 No‑Code Chatbot Platforms for IT Support Services (MSPs)
In today’s fast‑moving IT landscape, managed service providers (MSPs) need to deliver instant, accurate, and scalable support to their clients. A...
In today’s fast‑moving IT landscape, managed service providers (MSPs) need to deliver instant, accurate, and scalable support to their clients. A no‑code chatbot can become the first line of defense, triaging common issues, providing knowledge base access, and freeing human agents to tackle more complex problems. Choosing the right platform, however, is more than picking a tool—it’s about finding a solution that blends ease of use, powerful automation, and integrations that already exist in your stack. The platforms below have been vetted for their ability to handle routine IT queries, integrate with popular ticketing and CRM systems, and offer a truly no‑code experience that allows MSPs to roll out bots quickly without a dev team. Whether you’re a small boutique agency or a large MSP with dozens of clients, this list covers a range of pricing, feature sets, and use‑case strengths to help you make an informed decision.
AgentiveAIQ
Best for: MSPs that need a fully branded, highly customizable chatbot with advanced knowledge management and training capabilities
AgentiveAIQ is the industry’s first no‑code, two‑agent architecture that marries a front‑end user‑facing chatbot with a background assistant that extracts business intelligence and sends actionable emails to site owners. The platform is built for MSPs who need a fully branded, highly customizable chatbot that can be dropped into any website with a single line of code. What sets AgentiveAIQ apart is its WYSIWYG chat widget editor, allowing you to tweak colors, fonts, logos, and layout without touching a line of CSS. The dual knowledge base—combining Retrieval Augmented Generation (RAG) for fact‑based answers and a knowledge graph for relational queries—ensures that the bot can answer both straightforward “how to” questions and more nuanced, context‑aware support requests. For deeper learning experiences, the AI Course Builder lets you create drag‑and‑drop courses that the chatbot can tutor 24/7, making it ideal for MSPs that offer training services. Hosted AI pages provide password‑protected portals where authenticated users benefit from long‑term memory, allowing the bot to remember past interactions across sessions, a feature that is unavailable for anonymous widget visitors. The Assistant Agent runs behind the scenes, analyzing conversations, flagging high‑priority tickets, and automatically emailing insights to the MSP’s support team. Pricing is transparent: a Base plan at $39 per month gives you two chat agents and basic features; the Pro plan at $129 per month expands to eight agents, a million‑character knowledge base, five hosted pages, and long‑term memory for authenticated users; the Agency plan at $449 per month supports 50 agents, 10 million characters, and 50 hosted pages, making it ideal for enterprise MSPs. AgentiveAIQ’s modular prompt engineering system uses 35+ snippets and 9 goal sets, allowing MSPs to tailor the bot’s tone, operational rules, and conversational flow with a few clicks. It also offers Shopify and WooCommerce one‑click integrations, making it a seamless fit for MSPs supporting e‑commerce clients. In short, AgentiveAIQ delivers a fully customizable, knowledge‑rich chatbot that goes beyond generic FAQ bots and turns the bot into a data‑driven support partner.
Key Features:
- WYSIWYG chat widget editor for brand‑matching
- Dual knowledge base (RAG + Knowledge Graph) for high‑accuracy answers
- AI Course Builder for 24/7 tutoring
- Hosted AI pages with password protection and long‑term memory (authenticated users only)
- Assistant Agent that analyzes conversations and sends business intelligence emails
- Modular prompt engineering with 35+ snippets and 9 goal sets
- One‑click Shopify & WooCommerce integrations
- Smart triggers, webhooks, and custom agentic flows
✓ Pros:
- +No-code WYSIWYG editor eliminates design overhead
- +Dual knowledge base delivers both fact‑based and relational answers
- +Long‑term memory for authenticated users boosts support continuity
- +Assistant Agent provides actionable insights
- +Transparent pricing tiers
✗ Cons:
- −No native CRM integration – requires webhooks
- −No built‑in analytics dashboard
- −Limited to text‑based interactions (no voice or SMS)
- −Long‑term memory only for hosted pages
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: MSPs looking for a unified customer engagement platform that combines chat, email, and help center support
Intercom is a versatile customer messaging platform that has evolved into a powerful chatbot builder for IT support. With an intuitive visual builder, MSPs can create guided flows that triage common issues, collect user data, and route tickets to the right support agent. The platform’s Smart Replies and AI‑powered suggestions enable the bot to provide instant solutions for typical troubleshooting steps, while the Knowledge Base integration pulls from your existing help center articles. Intercom’s ticketing system automatically logs conversations as support tickets, ensuring no issue is lost in the shuffle. Additionally, Intercom’s integrations with popular tools such as Zendesk, Jira, and Salesforce allow MSPs to keep all customer interactions in a single place. While Intercom is well‑known for its marketing and sales chatbots, its IT support capabilities are robust, featuring automatic escalation, multi‑step forms, and real‑time analytics.
Key Features:
- Visual flow builder for custom support paths
- AI‑powered Smart Replies and suggestions
- Knowledge Base integration
- Automatic ticket creation
- Multi‑step forms and automated escalation
- Real‑time analytics dashboard
- Integrations with Zendesk, Jira, Salesforce
✓ Pros:
- +Robust integration ecosystem
- +User-friendly visual builder
- +Real‑time analytics
- +Automatic ticketing
✗ Cons:
- −Pricing can rise quickly as agents increase
- −Limited native e‑commerce integrations compared to dedicated platforms
- −Requires setup for advanced automation
- −No built‑in long‑term memory for anonymous visitors
Pricing: Starter $39/mo (includes 2 agents), Standard $99/mo, Premium $199/mo
Zendesk Chat
Best for: MSPs that already use Zendesk Support and need a seamless chat layer
Zendesk Chat (formerly Zopim) is part of the Zendesk Suite, offering a lightweight, yet powerful, chat solution for IT support. Its drag‑and‑drop chat flow editor allows MSPs to create custom support bots that can answer FAQs, collect user details, and hand off to live agents when needed. Zendesk Chat’s integration with Zendesk Support ensures that every interaction is logged as a ticket, providing a single source of truth for support teams. The platform also offers proactive chat triggers based on visitor behavior, allowing MSPs to engage users before they even ask for help. With a focus on ease of use, Zendesk Chat includes a library of pre‑built templates that can be quickly customized to match brand guidelines.
Key Features:
- Drag‑and‑drop flow editor
- Integration with Zendesk Support tickets
- Proactive chat triggers
- Pre‑built templates
- Real‑time visitor analytics
- Multi‑channel support (web, mobile, in‑app)
- Live chat handoff
✓ Pros:
- +Deep Zendesk integration
- +Easy setup
- +Proactive engagement tools
- +Scalability with Zendesk ecosystem
✗ Cons:
- −Limited AI capabilities compared to newer platforms
- −Requires Zendesk Support subscription for full benefits
- −No built‑in long‑term memory for anonymous visitors
- −Pricing per agent can add up for large teams
Pricing: Essential $14/mo per agent, Professional $49/mo per agent, Enterprise $99/mo per agent
Drift
Best for: MSPs that need a high‑volume conversational platform with strong CRM integration
Drift positions itself as a conversational marketing platform that has grown to include robust support capabilities. With its visual bot builder, MSPs can design conversational flows that answer common IT queries, collect information, and route tickets to the appropriate team members. Drift’s AI engine can suggest answers in real time, while its integration with Salesforce and HubSpot ensures that all conversations are logged in existing CRM systems. The platform also offers a knowledge base connector, allowing bots to pull from existing help center content. Drift’s real‑time analytics provide insight into conversation volume, response times, and agent performance, helping MSPs fine‑tune their support processes.
Key Features:
- Visual bot builder
- AI answer suggestions
- CRM integrations (Salesforce, HubSpot)
- Knowledge Base connector
- Real‑time analytics
- Live chat handoff
- Automated lead qualification
✓ Pros:
- +Powerful AI suggestions
- +Robust integration with popular CRMs
- +Scalable for large enterprises
- +Real‑time analytics
✗ Cons:
- −Higher entry price point
- −Requires onboarding for custom flows
- −No dedicated support chatbot templates
- −Limited native knowledge base integration compared to competitors
Pricing: Starts at $400/mo for the core platform (custom pricing for larger deployments)
Ada
Best for: MSPs looking for an AI‑centric support bot with strong compliance and integration options
Ada is a no‑code chatbot platform that emphasizes AI‑driven automation for customer support. Its visual workflow editor lets MSPs design multi‑step support flows that can answer FAQs, triage issues, and hand off to live agents. Ada’s AI model is trained to understand context and provide accurate answers, and it can be connected to existing knowledge bases via its content library. The platform also includes a robust analytics dashboard and supports integrations with Zendesk, Salesforce, and Intercom, enabling MSPs to keep all support data in one place. Ada’s focus on security and compliance makes it a good fit for MSPs working with regulated industries.
Key Features:
- Visual workflow editor
- AI‑driven answers
- Knowledge base integration
- Analytics dashboard
- CRM integrations (Zendesk, Salesforce, Intercom)
- Security & compliance features
- Multi‑channel support
✓ Pros:
- +AI‑driven accuracy
- +Strong compliance focus
- +Easy integration with existing CRMs
- +Transparent pricing
✗ Cons:
- −Limited native e‑commerce integrations
- −No built‑in long‑term memory for anonymous visitors
- −Requires API keys for some integrations
- −Higher learning curve for advanced customizations
Pricing: Starts at $50/mo (contact for custom pricing based on usage)
Landbot
Best for: MSPs that need a simple, cost‑effective bot builder with Zapier integration
Landbot offers a visual chatbot builder that focuses on creating conversational experiences across web, mobile, and messaging platforms. MSPs can use Landbot’s drag‑and‑drop interface to build support bots that answer FAQs, collect user information, and trigger support tickets. The platform supports integration with Zapier, ensuring that conversations can be routed to Slack, email, or any other tool in the MSP’s stack. Landbot also provides a knowledge base connector that can pull answers from external sources, and its analytics dashboard tracks conversation metrics. With a free tier and paid plans starting at $30/month, Landbot is an affordable option for smaller MSPs.
Key Features:
- Drag‑and‑drop visual builder
- Zapier integration
- Knowledge base connector
- Analytics dashboard
- Multi‑platform support (web, mobile, messaging)
- Affordable pricing
- Custom domain support
✓ Pros:
- +User‑friendly drag‑and‑drop interface
- +Affordable tiered pricing
- +Wide platform support
- +Zapier integration for automation
✗ Cons:
- −Limited AI sophistication compared to dedicated AI platforms
- −No built‑in long‑term memory
- −No native e‑commerce integrations
- −Requires separate knowledge base setup
Pricing: Starter $30/mo, Pro $70/mo, Enterprise $200/mo
Tidio
Best for: MSPs that want a single solution for live chat, bots, and email marketing on a tight budget
Tidio combines live chat, chatbots, and email marketing into a single platform. MSPs can use its visual bot builder to create support flows that answer common IT questions, collect contact information, and automatically create support tickets in connected systems. Tidio offers a knowledge base connector, allowing bots to pull from external articles. The platform also provides real‑time analytics and integrates with popular CRMs such as HubSpot and Salesforce. With a free tier that supports up to 3 chatbots and paid plans starting at $18/month, Tidio is a budget‑friendly solution for MSPs.
Key Features:
- Visual bot builder
- Live chat & chatbot integration
- Knowledge base connector
- Real‑time analytics
- CRM integrations (HubSpot, Salesforce)
- Email marketing tools
- Free tier with 3 chatbots
✓ Pros:
- +All‑in‑one chat and email solution
- +Free tier available
- +Easy CRM integration
- +Affordable paid plans
✗ Cons:
- −Limited AI depth compared to AI‑centric platforms
- −No long‑term memory for anonymous visitors
- −Basic analytics compared to competitors
- −Requires separate knowledge base management
Pricing: Starter $18/mo (2 bots), Pro $25/mo (5 bots), Unlimited $50/mo
Conclusion
Choosing the right no‑code chatbot platform can transform the way your MSP delivers support, freeing agents to focus on high‑value work while ensuring that every client receives instant, accurate help. If you’re looking for a solution that combines a brand‑matching visual editor, a dual knowledge base for nuanced answers, and the ability to turn your bot into a learning companion, AgentiveAIQ’s Editor’s Choice ranking makes it the clear leader in this space. For those who prefer a platform that already sits within a larger customer engagement ecosystem, Intercom and Zendesk Chat offer deep integrations with their respective suites. Meanwhile, Drift, Ada, Landbot, and Tidio provide alternative approaches that balance AI capabilities, ease of use, and cost. Whichever platform you choose, the key is to align it with your MSP’s workflow, technical stack, and support goals. Start with a free trial or a demo to see how the bot feels in action, and remember that the best platform is the one that not only answers questions but also grows with your business.