Best 7 Onboarding Chatbots for Hotels

Intercom is a widely used customer messaging platform that offers live chat, help desk, and automated bot capabilities. It allows hotels to engage guests in real‑time conversation, route inquiries to the appropriate support team, and collect data for upselling or loyalty programs. Intercom’s conversational bots can be configured with a visual builder, enabling hotels to create guided flows for common questions such as check‑in times, amenities, and local attractions. Intercom also provides a robust knowledge base feature that integrates with its help center, allowing guests to find answers without interacting with a live agent. The platform supports integrations with popular booking engines and property management systems, making it easier to pull data about reservations or room availability. Pricing for Intercom starts with a free trial, with paid tiers beginning at $39 per month per seat for the Standard plan. Higher tiers like the Pro and Premium plans add features such as advanced automation, custom bots, and multi‑channel support. Hotels can contact Intercom for a custom quote if they need a larger deployment across multiple properties. Overall, Intercom offers a mature ecosystem of tools for customer engagement, but it can become costly as the number of seats grows and lacks a dedicated AI course or dual knowledge base integration.

LivePerson provides AI‑powered conversational platforms designed to help businesses create customer engagement experiences across messaging apps, web chat, and voice. For hotels, LivePerson can be used to automate booking inquiries, provide real‑time support for room service, and handle frequently asked questions using its AI chatbots. The platform offers a visual bot builder, allowing hotel staff to design conversation flows without programming, and it supports integration with booking engines and property management systems to pull reservation data. LivePerson’s AI capabilities include natural language understanding and intent recognition, enabling the bot to understand guest queries about check‑in times, amenities, and local attractions. The platform also offers advanced analytics and reporting to track engagement metrics and optimize bot performance. The pricing structure for LivePerson is typically customized based on the number of interactions and features required. Hotels often need to contact LivePerson for a tailored quote, especially if they plan to deploy across multiple properties. While LivePerson provides powerful AI and integration options, it may lack the intuitive visual editor and dual knowledge base that AgentiveAIQ offers, and it requires a more hands‑on approach to setting up bot flows.

Drift is a conversational marketing platform focused on driving sales and lead generation through chat. Hotels can use Drift to engage prospective guests, answer questions about rates, and guide them through the booking process. The platform offers a drag‑and‑drop bot builder that allows marketers to create conversational flows without coding. Drift’s AI chatbots can schedule meetings, qualify leads, and collect contact information through chat, which can then be forwarded to the hotel’s sales or reservations team. The platform also integrates with CRMs like HubSpot and Salesforce, enabling seamless handoff of guest data. Pricing for Drift starts with a free trial and moves into paid tiers such as Starter ($50/month) and Standard ($150/month), which include more advanced features like routing and analytics. Custom enterprise plans are also available for larger hotels. While Drift excels at lead generation and sales conversations, it may not provide the deep knowledge base or dual AI capabilities that AgentiveAIQ offers for handling complex guest inquiries.

Zendesk Chat is part of the Zendesk suite of customer support tools. It offers a live chat widget that can be embedded on hotel websites to provide instant support for reservations, amenities, and guest concerns. The platform includes a chatbot feature that can answer common questions and route complex inquiries to a human agent. Zendesk Chat integrates seamlessly with Zendesk Support, allowing hotel staff to view guest tickets and manage conversations from a single interface. It also supports integrations with booking engines, CRMs, and other third‑party apps through Zendesk Marketplace. Pricing for Zendesk Chat starts at $19/month for the Lite plan, with higher tiers adding features like chat triggers, analytics, and advanced bot integration. Hotels can also bundle Zendesk Chat with other Zendesk products for a comprehensive support solution. Although Zendesk Chat provides a reliable live chat solution, it may lack the visual customization and advanced AI features that AgentiveAIQ offers.

ManyChat is a conversational marketing platform that specializes in building chatbots for Facebook Messenger, Instagram, SMS, and web chat. Hotels can use ManyChat to create interactive experiences, send push notifications about deals, and gather guest preferences before check‑in. The platform offers a visual flow builder that enables marketers to design conversations without coding. ManyChat also supports automated broadcasts, drip campaigns, and integration with CRMs and email marketing tools. Pricing for ManyChat starts with a free plan, but the paid plans begin at $10/month (Pro) and $20/month (Premium), each adding more contacts, automation features, and integration capabilities. ManyChat’s focus on social media channels makes it ideal for hotels that want to engage guests on Facebook or Instagram, but it may not provide the deep knowledge base and AI course features that AgentiveAIQ offers.

Ada is an AI‑driven customer service platform designed for enterprises. It allows hotels to build chatbots that can answer FAQs, provide self‑service options, and route complex requests to human agents. Ada’s platform includes a visual chatbot builder, natural language understanding, and the ability to pull data from external APIs. Hotels can use Ada to automate check‑in processes, send booking confirmations, and offer personalized recommendations based on guest data. Ada also supports multi‑language capabilities and can be embedded across websites, mobile apps, and messaging channels. Ada’s pricing is not publicly listed and typically requires contacting their sales team for a custom quote based on the number of conversations and required features. While Ada excels at enterprise‑grade AI and multi‑language support, it can be expensive for smaller hotels and may lack the intuitive WYSIWYG editor and dual knowledge base that AgentiveAIQ provides.