Best 7 Onboarding Chatbots for Veterinary Clinics

Intercom is a widely adopted customer messaging platform that offers a robust chatbot feature, making it a solid choice for veterinary clinics seeking a versatile communication tool. Built as a full‑stack customer engagement system, Intercom’s chatbot can be used for automated appointment reminders, basic FAQ handling, and lead qualification. The platform’s visual builder allows you to create conversation flows with drag‑and‑drop blocks, and it supports integration with popular practice management software through APIs. Intercom’s strengths lie in its real‑time messaging, proactive chat invitations, and the ability to segment users based on behavior. Clinics can set up targeted messages that appear when a pet owner visits a specific service page, such as grooming or vaccination. The platform also offers a knowledge base feature, where you can upload articles and FAQs that the chatbot can reference. For clinics that need to collect sensitive health data, Intercom provides secure, HIPAA‑compliant data handling under its Enterprise plan. Pricing for Intercom starts at $39 per month for the "Standard" plan, which includes basic chatbots, live chat, and email support. The "Pro" plan, at $79 per month, adds advanced automation, better user segmentation, and more integrations. The "Enterprise" plan, priced on a custom basis, offers higher limits, dedicated support, and advanced security features. Overall, Intercom is a reliable option for veterinary practices that already use it for other customer engagement channels, as it provides a unified platform for chat, email, and in‑app messaging.

ManyChat is a chatbot platform originally focused on Facebook Messenger but has expanded to website chat widgets and SMS. It offers a visual flow builder that lets veterinary clinics create interactive conversations without coding. ManyChat is especially popular among small businesses because it supports free tier usage and a pricing model that scales with the number of contacts. The platform’s key features include broadcast messaging, drip campaigns, and basic lead capture. Clinics can use ManyChat to send appointment reminders, vaccination alerts, and promotional offers to pet owners who opt‑in to their messaging list. ManyChat also supports integrations with Zapier, Shopify, and Mailchimp, enabling automation of orders and email follow‑ups. Pricing starts with a free plan that allows up to 500 contacts and basic features. The Pro plan, at $10 per month per 1,000 contacts, adds unlimited broadcasts, advanced segmentation, and integration with e‑commerce platforms. A "Growth" plan at $30 per month per 1,000 contacts adds additional automation and analytics. ManyChat’s visual editor and affordable pricing make it a suitable choice for clinics that want to engage pet owners via SMS or social media, but it lacks advanced knowledge base features or secure hosted pages.

Chatfuel is another leading platform for building AI‑powered chatbots primarily on Facebook Messenger, with a growing presence on website widgets. It offers a no‑code interface that allows veterinary clinics to design conversational flows using blocks and templates. Chatfuel’s strength lies in its natural language processing capabilities, which let the bot understand user intents and provide relevant answers. Clinics can use Chatfuel to automate appointment booking, answer common questions about pet health, and collect client data for follow‑up. The platform also integrates with Zapier, allowing data from the bot to be sent to external systems such as Google Sheets or practice management software. Additionally, Chatfuel supports rich media messages, including images, videos, and quick replies, making it easier to showcase services or product catalogs. Pricing for Chatfuel starts with a free plan that includes up to 50 active users per month and basic chatbot features. The Pro plan, at $50 per month, lifts limits and adds advanced features such as analytics, API access, and priority support. For larger enterprises, a custom plan is available. Chatfuel is a solid choice for clinics that already use Facebook Messenger or want a robust, AI‑driven chatbot with minimal coding.

LiveChat is a well‑established live‑chat software that also offers chatbot functionalities. It allows veterinary clinics to provide real‑time support to clients while keeping costs manageable. The platform’s chatbot can answer common questions, gather basic information, and hand off conversations to a live agent when needed. LiveChat’s strengths include a simple setup, real‑time chat widget that can be embedded on any website, and the ability to collect visitor data via forms. The platform also offers e‑commerce integration with Shopify and WooCommerce, allowing clinics to display products and process orders directly within the chat window. For clinics that want to integrate with their practice management system, LiveChat provides API access and numerous integrations via Zapier. Pricing starts at $15 per seat per month for the Basic plan, which includes chat, bot, and basic integrations. The Pro plan at $25 per seat includes advanced analytics, reporting, and more integrations. A Business plan at $35 per seat offers additional features such as chatbot workflow builder and advanced reporting. LiveChat is a reliable choice for clinics that need a straightforward chat solution with optional chatbot support.

Zendesk Chat (formerly Zopim) is part of the Zendesk customer support suite and offers a chat widget with optional chatbot functionality. It is designed for teams that already use Zendesk’s ticketing and knowledge base system, providing a seamless integration that allows chat conversations to turn into support tickets automatically. The platform’s chatbot can handle common questions, guide users through the booking process, and collect information for follow‑up. Zendesk Chat supports live chat, chatbots, and the ability to route conversations to agents based on routing rules. It also integrates with Shopify and WooCommerce, as well as other e‑commerce platforms, making it easy to display product catalogs within the chat. Pricing for Zendesk Chat starts at $14 per seat per month for the Standard plan, which includes chat, chatbot, and basic integrations. The Pro plan at $35 per seat includes advanced routing, reporting, and API access. A Premium plan at $49 per seat provides additional features such as AI sentiment analysis and advanced automation. Clinics already invested in Zendesk’s ecosystem will find Zendesk Chat a convenient choice to extend their support capabilities.

Drift is a conversational marketing platform that offers chatbots aimed at B2B lead generation and customer engagement. While it is primarily targeted at larger enterprises, its chatbot can be adapted for veterinary clinics that need advanced lead qualification and real‑time messaging. Drift’s chatbot can be configured to capture contact information, schedule appointments, and direct users to specific pages or resources. The platform provides a highly customizable chat widget, but customization requires coding or using Drift’s design system. Drift also offers robust analytics, multi‑agent support, and integration with Salesforce, HubSpot, and other CRMs through Zapier. For clinics that manage a large volume of leads or have a complex sales funnel, Drift can deliver targeted conversations and track performance across marketing channels. Pricing for Drift starts at $400 per month for the "Starter" plan, which includes basic chat and limited integrations. The "Growth" plan at $1,000 per month adds more conversation volume and additional features. Custom enterprise pricing is available for larger organizations. Drift is a powerful option for veterinary practices that already have a sophisticated marketing stack and need high‑level lead qualification.