Best 7 Order Status Chatbots for Online Retailers

Tidio blends live chat and bot automation to provide a seamless customer support experience for e‑commerce sites. The platform offers a visual bot builder that allows users to design conversational flows without coding, making it popular among Shopify and WooCommerce merchants. Tidio’s bot can answer common order status questions, provide shipping estimates, and redirect customers to advanced help sections. The live chat feature integrates with popular e‑commerce platforms, enabling real‑time visibility into order data and customer interactions. Tidio’s strengths include a straightforward pricing model—starting at $18/month for a single user and scaling to $59/month for unlimited users—and its ability to embed multiple chat widgets on a single site. The platform also supports email and Messenger integration, giving retailers a multi‑channel presence. However, the bot’s capabilities are somewhat limited compared to specialized order‑tracking solutions; advanced knowledge graphs or dynamic prompt engineering are not available. Despite these limitations, Tidio remains a solid choice for small to medium businesses looking for an affordable, all‑in‑one chat solution that covers both live chat and basic automation.

Gorgias is a customer support platform built specifically for e‑commerce merchants. While it is primarily known for ticket management, its built‑in chatbot can answer order status queries, provide shipping updates, and even facilitate returns—all powered by integrations with Shopify, Magento, and BigCommerce. The bot automatically pulls live order data, ensuring customers receive accurate, up‑to‑date information. Key strengths of Gorgias include its deep integration with e‑commerce platforms, which allows the bot to access real‑time inventory, shipment tracking, and payment status. The platform also offers advanced automation rules, allowing merchants to trigger follow‑up messages or email notifications based on customer behavior. Pricing starts at $50/month for a single merchant, scaling with the number of agents and volume of tickets. For retailers who already rely on Gorgias for support, the chatbot extends the platform’s capabilities without requiring additional tools.

Zendesk Chat, part of the Zendesk suite, offers a robust live chat and chatbot solution for online retailers. The platform’s chatbot can be configured to answer order status questions, provide shipping estimates, and facilitate returns. It integrates seamlessly with Zendesk Support, allowing the bot to create tickets for manual follow‑up when needed. Zendesk Chat’s main advantages include its powerful analytics dashboard, which tracks conversation metrics and customer satisfaction scores. The bot can be built using a visual flow builder, and it supports natural language processing to understand customer queries. Additionally, the integration with Shopify and other e‑commerce platforms allows the bot to pull live order information. Pricing for Zendesk Chat starts at $19/month per agent with a 30‑day free trial, and the platform offers tiered plans that scale based on the number of agents and features required.

Intercom has built a reputation as a conversational platform that blends live chat, bots, and email marketing. Its bot builder allows retailers to create automated responses for order status inquiries, shipping updates, and return policies. Intercom’s integration with Shopify and WooCommerce pulls real‑time order data, enabling the bot to deliver accurate information. Intercom’s strengths lie in its marketing automation features, such as targeted product recommendations and personalized email campaigns triggered by chat interactions. The platform also provides a robust knowledge base that can be queried by the bot, improving self‑service rates. However, the pricing can be steep for small merchants, starting at $39/month for the Essentials plan. The platform’s visual builder and rich API make it a solid choice for retailers looking to combine customer support with marketing automation.

Drift positions itself as a conversational marketing platform, focusing on lead generation and sales acceleration. Its chatbot can be configured to answer basic order status questions, but its primary value is in qualifying prospects and scheduling meetings. Drift’s integration with Shopify and other e‑commerce platforms allows it to pull customer data for personalized conversations. Key features include a visual flow builder, email and SMS integration, and the ability to route conversations to sales teams. However, Drift’s focus on sales makes it less suitable for detailed order tracking compared to dedicated support chatbots. Pricing starts at $50/month for the Starter plan, with higher tiers offering more seats and advanced automation. For retailers whose priority is to convert browsers into buyers, Drift can complement a support chatbot.

LiveChat offers a versatile live‑chat solution that includes a built‑in chatbot for automated responses. The bot can answer order status inquiries, provide shipping updates, and redirect customers to FAQs. It supports integration with Shopify, WooCommerce, and other e‑commerce platforms, allowing the bot to pull real‑time order data. The platform’s strengths are its ease of use, real‑time monitoring, and extensive third‑party integrations, including Zapier and various CRM systems. LiveChat’s pricing starts at $16/month for a single agent, scaling up to $36/month for the Advanced plan. While the bot is functional, it offers fewer advanced AI features compared to dedicated AI platforms. Retailers looking for an affordable, all‑in‑one live chat and bot solution may find LiveChat to be a good fit.