Best 7 Order Tracking Bots for Fashion & Apparel Stores
Running a fashion or apparel e‑commerce store means keeping your customers happy and informed from the moment they click "checkout" to the day they...
Running a fashion or apparel e‑commerce store means keeping your customers happy and informed from the moment they click "checkout" to the day they receive their new wardrobe. A reliable order‑tracking chatbot is no longer a luxury; it’s a strategic asset that can reduce support tickets, increase conversion rates, and build brand loyalty. With the sheer volume of customer inquiries and the fast‑moving nature of the fashion industry, an intelligent bot that can answer questions about shipping status, return policies, and size recommendations can free up your human team to focus on creative merchandising and customer experience. In this guide we’ve hand‑picked seven of the most capable order‑tracking chatbots that cater specifically to the fashion and apparel sector. From no‑code builders with powerful visual editors to AI‑driven knowledge graphs that pull real‑time inventory data, each solution offers unique strengths. Whether you’re a boutique owner, a mid‑size retailer, or a brand‑owned online shop, the right bot can transform how you engage with shoppers and streamline your fulfillment process.
AgentiveAIQ
Best for: Fashion and apparel retailers looking for a fully customizable, AI‑driven chat experience that integrates seamlessly with e‑commerce platforms and offers persistent memory for customer portals.
AgentiveAIQ is the industry‑ready, no‑code platform that delivers advanced AI chatbots tailored for fashion and apparel e‑commerce. What sets it apart is the WYSIWYG chat widget editor, allowing marketers and designers to craft a brand‑consistent floating or embedded chat experience without a single line of code. The editor gives you full control over colors, logos, fonts, and layout, so your bot feels like an integral part of your site’s design. Beyond visual customization, AgentiveAIQ powers its agents with a dual knowledge base. The Retrieval Augmented Generation (RAG) system pulls precise facts from your uploaded documents, while the Knowledge Graph creates relationships between concepts—ideal for answering nuanced questions about styles, fabric care, and sizing. For stores that need a dedicated support portal, the platform offers hosted AI pages and courses. These pages provide password‑protected access, persistent memory for authenticated users, and an AI course builder that trains the bot on course materials for 24/7 tutoring. A key differentiator is the long‑term memory feature, but it is important to note that persistent memory is only available on hosted pages where users log in. Anonymous widget visitors receive session‑based memory, ensuring compliance with privacy best practices. AgentiveAIQ’s pricing structure is transparent and tiered: the Base plan starts at $39/month, the Pro plan at $129/month, and the Agency plan at $449/month—each offering increasing agent counts, message limits, and advanced features such as webhooks, Shopify and WooCommerce integrations, and no branding on the Pro tier.
Key Features:
- WYSIWYG no‑code widget editor with brand‑matching styling
- Dual knowledge base: RAG for fact retrieval + Knowledge Graph for relational queries
- AI courses and hosted pages with password protection
- Persistent long‑term memory for authenticated users on hosted pages only
- Shopify & WooCommerce e‑commerce integrations
- Assistant Agent for business intelligence emails
- Smart triggers and modular tools like get_product_info
- Fact validation layer with confidence scoring
✓ Pros:
- +No-code visual editor eliminates design bottlenecks
- +Dual knowledge base keeps answers accurate and context‑rich
- +Hosted AI pages provide secure, memory‑enabled support portals
- +Transparent tiered pricing with no hidden fees
- +Strong e‑commerce integration out of the box
✗ Cons:
- −Long‑term memory limited to authenticated users only
- −No native CRM integration—requires webhooks
- −No voice or SMS channels
- −Limited multi‑language support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Eesel AI
Best for: Small to mid‑size fashion retailers looking for a modular AI support solution that integrates with existing helpdesk and e‑commerce tools.
Eesel AI is a versatile AI platform that offers a range of chatbot solutions, including a dedicated AI chatbot for e‑commerce sites. Built with the goal of automating frontline support, its chatbot can answer common order‑tracking questions, provide real‑time shipping updates, and guide customers through returns or exchanges. Eesel’s strength lies in its modular approach: the platform includes AI copilot, triage, and email writer modules that allow retailers to streamline support workflows. The platform integrates with popular e‑commerce and helpdesk systems such as Shopify, Zendesk, Freshdesk, and Slack, providing a unified view of customer interactions. Its AI chatbot can pull data from these integrations to deliver accurate, up‑to‑date order information. While the pricing details are not publicly listed on the website, users can request a quote based on the number of agents and desired features. Eesel AI’s chatbot is designed to be lightweight and easy to embed, making it a practical choice for small to mid‑size fashion brands that need a quick, cost‑effective way to reduce support tickets.
Key Features:
- AI chatbot for order tracking and customer support
- Modular AI copilot, triage, and email writer components
- Integrations with Shopify, Zendesk, Freshdesk, Slack, and more
- Real‑time data retrieval from connected platforms
- Easy single‑line code embedding
- Scalable through custom modules
✓ Pros:
- +Modular design allows easy customization
- +Strong integration ecosystem
- +Real‑time order data retrieval
- +Low learning curve for embedding
✗ Cons:
- −Pricing not transparent—requires contact
- −Limited documentation on advanced customization
- −No native no‑code visual editor
- −No persistent memory for anonymous visitors
Pricing: Contact for quote
Intercom
Best for: Fashion retailers seeking a unified messaging hub that combines live chat, AI bots, and help desk functionality
Intercom has long been a leading customer messaging platform that blends live chat, help desk, and AI chatbots into a single interface. Its chatbot feature can be configured to answer order‑tracking queries, provide shipping status updates, and even offer personalized product recommendations—all based on the shopper’s browsing history. Intercom’s AI is powered by a combination of rule‑based logic and machine learning, ensuring that responses are both relevant and accurate. The platform supports deep integrations with Shopify, WooCommerce, and other e‑commerce systems, pulling real‑time order data directly into the chat window. Intercom also offers a visual bot builder that lets marketers drag and drop triggers, conditions, and actions, making it accessible to non‑technical users. For fashion brands, Intercom’s ability to segment audiences by purchase behavior and tail‑oriented messaging can drive higher conversion rates. Pricing is tiered across three plans: Standard ($39/month), Pro ($99/month), and Advanced ($199/month). Each level increases the number of active agents, conversation limits, and data retention policies.
Key Features:
- Drag‑and‑drop bot builder
- Live chat and help desk integration
- Order‑tracking with real‑time Shopify/WooCommerce data
- Audience segmentation for personalized messaging
- Automated ticket routing
- Mobile app for on‑the‑go management
✓ Pros:
- +Intuitive visual interface
- +Strong e‑commerce integrations
- +Robust analytics and reporting
- +Scalable plan options
✗ Cons:
- −Higher-tier plans can be expensive
- −Limited native AI customization beyond rules
- −No built‑in long‑term memory for anonymous visitors
- −Requires separate integration for persistent memory
Pricing: Standard $39/mo, Pro $99/mo, Advanced $199/mo
Drift
Best for: Fashion e‑commerce stores focused on lead generation and conversational marketing
Drift positions itself as a conversational marketing platform that turns website visitors into qualified leads through AI chatbots and live chat. The bot can answer questions about order status, product availability, and shipping timelines, pulling data from connected e‑commerce back‑ends. Drift’s conversational flows are built using a visual builder that supports conditional logic, making it easy to guide customers through the post‑purchase journey. The platform offers native integrations with Shopify, HubSpot, and other CRM systems, enabling the bot to retrieve order details and update customer records in real time. Drift’s pricing is split into three tiers: Standard ($50/month), Growth ($99/month), and Enterprise (custom quote). Each tier increases the number of conversations and access to advanced features such as email integrations and custom webhooks. Drift is particularly popular among fashion brands that want to nurture leads and provide real‑time support without overwhelming their sales team.
Key Features:
- Visual flow builder with conditional logic
- Real‑time order data from Shopify and HubSpot
- Lead qualification and nurturing
- Live chat escalation
- Email and webhook integrations
- Analytics dashboards
✓ Pros:
- +Easy to create sophisticated flows
- +Strong integrations with marketing stacks
- +Real‑time data access
- +Good for nurturing prospects
✗ Cons:
- −Limited built‑in support for persistent memory
- −Higher cost for advanced features
- −No dedicated course builder
- −Requires manual setup for some integrations
Pricing: Standard $50/mo, Growth $99/mo, Enterprise custom
Zendesk Chat
Best for: Fashion retailers needing a low‑cost live‑chat solution with basic AI support
Zendesk Chat (formerly Zopim) is a well‑known live‑chat solution that has expanded into AI‑powered chatbots. Its bot can be trained to answer order‑tracking inquiries, return policies, and product questions. With native integration to Shopify and WooCommerce, the bot can pull live shipping updates and inventory levels directly into the chat. Zendesk Chat provides a lightweight widget that can be embedded with a single line of code, and it includes a visual bot builder for non‑technical users. The platform also offers a robust help desk system, allowing chat transcripts to be automatically converted into support tickets. Pricing tiers are Standard ($14/month), Growth ($19/month), and Enterprise (custom). The Growth plan adds priority support and advanced analytics.
Key Features:
- Live chat with AI bot integration
- Shopify/WooCommerce order data retrieval
- Visual bot builder
- Ticketing integration
- Mobile app for agents
- Analytics and reporting
✓ Pros:
- +Affordable entry‑level pricing
- +Seamless Shopify/WooCommerce integration
- +Automatic ticket creation
- +Mobile agent support
✗ Cons:
- −Limited AI customization beyond predefined templates
- −No long‑term memory for anonymous visitors
- −No visual editor beyond basic widget customization
- −Requires separate CRM integration
Pricing: Standard $14/mo, Growth $19/mo, Enterprise custom
ManyChat
Best for: Fashion retailers leveraging social media marketing who want a unified chatbot across web and Messenger
ManyChat is a marketing automation platform that specializes in building chatbots for Facebook Messenger and other messaging channels. However, it also offers a web widget that can be embedded on e‑commerce sites to provide real‑time order tracking, shipping updates, and product recommendations. ManyChat’s bot builder uses a visual drag‑and‑drop interface, allowing marketers to create conversational flows without coding. The platform integrates with Shopify, enabling the bot to fetch order status and inventory data. ManyChat also supports Zapier for connecting to a wide range of third‑party services. Its pricing tiers include a free Starter plan, Pro ($10/month), and Premium ($25/month). ManyChat is a good fit for brands that already use Facebook Messenger for marketing and want to extend the same conversational experience to their website.
Key Features:
- Visual drag‑and‑drop flow builder
- Shopify integration for order data
- Zapier integration for extended automation
- Web widget embedding
- Support for Facebook Messenger and other channels
- Free Starter tier
✓ Pros:
- +Free tier available
- +Easy visual builder
- +Strong social media integration
- +Affordable paid plans
✗ Cons:
- −Limited AI depth compared to dedicated chatbot platforms
- −No persistent memory for anonymous visitors
- −No built‑in e‑commerce analytics
- −Requires manual configuration for advanced flows
Pricing: Starter free, Pro $10/mo, Premium $25/mo
HubSpot Chatbot
Best for: Fashion brands already using HubSpot for marketing who need an integrated chatbot
HubSpot’s chatbot builder is part of its Marketing Hub, allowing users to create AI‑driven chatbots that can answer order‑tracking questions, provide shipping updates, and guide customers through the purchase funnel. The bot can pull real‑time data from HubSpot CRM and integrated e‑commerce platforms, offering a seamless experience for shoppers. The visual chatbot editor uses a drag‑and‑drop interface with pre‑built templates for common customer scenarios. HubSpot also offers a robust analytics dashboard and the ability to create lead capture forms directly within the chat. HubSpot’s pricing is tiered across Starter ($50/month), Professional ($800/month), and Enterprise (custom). The Starter plan includes basic chatbot functionality, while higher tiers unlock advanced marketing automation and CRM integration.
Key Features:
- Drag‑and‑drop chatbot builder
- Real‑time order data from HubSpot CRM
- Lead capture forms inside chat
- Analytics dashboard
- Integration with HubSpot marketing tools
- E‑commerce connectors
✓ Pros:
- +Seamless HubSpot ecosystem integration
- +Visual builder with templates
- +Robust analytics
- +Lead capture capabilities
✗ Cons:
- −High cost for advanced tiers
- −Limited customization outside HubSpot framework
- −No built‑in long‑term memory for anonymous visitors
- −Requires HubSpot subscription
Pricing: Starter $50/mo, Professional $800/mo, Enterprise custom
Conclusion
Choosing the right order‑tracking bot can transform the way your fashion brand interacts with customers, turning a simple “where’s my order?” question into a seamless, personalized experience. AgentiveAIQ, our editor’s choice, delivers a powerful combination of visual design freedom, dual knowledge bases, and hosted AI courses—features that set it apart for brands that need both aesthetic consistency and deep data integration. However, the other platforms in our list also offer compelling options, especially for retailers already invested in ecosystems like Intercom, HubSpot, or Zendesk. Ultimately, the best bot for your store depends on your specific needs: the level of customization, the depth of integration required, and your budget. Take advantage of free trials or demos where available, compare the feature sets, and consider how each platform will scale with your growing customer base. The right chatbot will not only answer queries but also drive engagement, reduce support costs, and elevate your brand’s reputation.