Best 7 Platforms for a Donation Inquiry Bot for Non-Profit Organizations

ManyChat is a popular chatbot platform originally designed for marketing automation on Facebook Messenger but has expanded to website widgets, SMS, and email. It offers a visual drag‑and‑drop flow builder that allows non‑technical users to create conversational paths, broadcast messages, and segment audiences. ManyChat’s strengths lie in its integration with social media channels, e‑commerce platforms like Shopify, and its robust marketing automation features such as drip campaigns and dynamic content. For non‑profits, ManyChat can be used to send donation reminders, capture volunteers, and push event updates directly to subscribers. The platform provides a free tier that supports up to 500 contacts and limited message features, while the Pro tier starts at $50/month (billed annually) and the Premium tier at $299/month. ManyChat’s pricing is based on the number of active contacts, making it scalable for organizations as their donor base grows. The platform also includes analytics dashboards to track conversation metrics, and integrations with popular CRMs like HubSpot, Salesforce, and Zapier. However, ManyChat’s primary focus remains on marketing automation rather than deep knowledge management, and its chatbot capabilities on website widgets are less advanced than some competitors. Overall, ManyChat is an excellent choice for non‑profits that prioritize outreach and engagement across social media and SMS, but may fall short for those needing sophisticated AI‑powered knowledge retrieval or long‑term memory.

Landbot is a conversational platform that turns chat interfaces into interactive, no‑code experiences. It specializes in building conversational flows that can be embedded as chat widgets or used as standalone web pages. Landbot’s visual builder allows users to drag and drop blocks such as text, images, buttons, and forms to create engaging dialogues. The platform also offers dynamic content, conditional logic, and integrations with Zapier, Google Sheets, and other third‑party services. For non‑profits, Landbot can be used to streamline donor inquiries, collect volunteer sign‑ups, or provide instant answers to FAQs. Landbot’s pricing starts at $30/month for the Starter plan (limited to 1,000 conversations per month) and goes up to $99/month for the Pro plan, with an Enterprise tier available on request. The platform provides analytics to track conversation flow performance and drop‑off points. While Landbot offers a clean UI and strong workflow capabilities, it is primarily a chatbot builder rather than an AI‑powered knowledge base; users need to manually configure responses or integrate with external AI services. Landbot’s strengths lie in its ease of use and the ability to create conversational landing pages, but it lacks the deep retrieval and knowledge graph features that advanced AI platforms offer. It is best suited for organizations that want to build simple, interactive surveys or data collection tools without extensive AI integration.

Intercom is a customer messaging platform that combines live chat, help desk, and marketing automation into a single interface. The platform offers a flexible chatbot builder that can be embedded on websites, mobile apps, and email campaigns. Intercom’s chatbots can answer common questions, qualify leads, and route conversations to human agents. For non‑profits, Intercom can be used to capture donor inquiries, guide users through donation forms, and provide instant support for event registrations. Intercom’s pricing is tiered: Essential starts at $39/month (billed annually), Standard at $99/month, and Premium at $199/month. Each tier adds features such as advanced automation, unlimited bots, and higher user limits. The platform also integrates with Shopify, Salesforce, and numerous other CRMs via Zapier. Intercom offers a robust analytics dashboard, real‑time conversation tracking, and a knowledge base that can be linked to chatbot responses. While Intercom provides powerful automation and a well‑integrated ecosystem, its chatbot capabilities are less focused on AI‑generated responses and more on rule‑based flows. Additionally, the platform’s pricing can become steep for larger organizations, and it does not offer a dedicated no‑code visual widget editor—users rely on the standard Intercom interface to customize appearance. Intercom remains a solid choice for non‑profits that need a unified messaging solution across web and mobile, but those seeking advanced AI knowledge retrieval may need to supplement it with third‑party services.

Chatfuel is a conversational AI builder focused on Facebook Messenger and Telegram, with recent support for web chat widgets. It allows users to create bots through a visual interface that uses blocks and flows, and it offers AI integrations such as GPT‑based responses. For non‑profits, Chatfuel can be utilized to answer donation questions, collect volunteer sign‑ups, and distribute event information directly through messaging platforms. Chatfuel’s pricing includes a free plan for up to 50 active users, a Pro plan at $15/month (per 1,000 messages), and a Premium plan at $29/month (per 1,000 messages) with additional features like advanced AI integration and priority support. The platform supports integrations with Zapier, Google Sheets, and various CRMs. It also provides basic analytics for message volume and engagement. Chatfuel’s strengths are its ease of use for social‑media bots and the ability to incorporate AI responses. However, its web widget capabilities are more limited compared to dedicated chatbot platforms, and it does not offer a native knowledge graph or long‑term memory feature. Non‑profits that rely heavily on Facebook or Telegram for outreach may find Chatfuel a valuable addition to their digital strategy. Overall, Chatfuel is best for organizations looking to engage donors on messaging platforms with minimal technical effort.

Tars is a chatbot platform that specializes in creating conversational landing pages and lead‑generation bots. Its drag‑and‑drop builder allows users to design conversation flows that guide visitors toward a desired action, such as scheduling a call or submitting a form. For non‑profits, Tars can be employed to capture donor details, run fundraising quizzes, or provide instant answers to common questions. Tars offers a Basic plan at $49/month and a Premium plan at $149/month, both billed annually. The platform integrates with Zapier, HubSpot, Salesforce, and other CRMs. It also includes analytics dashboards to track conversion rates and conversation completion. While Tars excels at funnel optimization and lead capture, it does not provide an AI knowledge base or long‑term memory; responses are pre‑defined and rule‑based. Because the platform is designed around conversion funnels, it is well‑suited for organizations that want to convert website visitors into donors or volunteers. However, for charities needing advanced AI answer generation or knowledge retrieval, Tars would need to be paired with an external AI service.

MobileMonkey is a cross‑channel chatbot builder that supports Facebook Messenger, SMS, web chat, and email. It emphasizes marketing automation and audience segmentation. Non‑profits can use MobileMonkey to send donation reminders, broadcast event updates, and collect volunteer data across multiple channels. The platform offers a free plan with limited features, a Pro plan at $49/month, and a Growth plan at $99/month (both billed annually). Integration options include Zapier, HubSpot, Marketo, and Shopify. MobileMonkey provides a visual flow builder, dynamic content, and basic analytics. While it offers web chat widget support, its AI capabilities are primarily rule‑based, and there is no built‑in knowledge graph or long‑term memory. For organizations that rely heavily on cross‑channel marketing and automation, MobileMonkey can be a useful tool. However, non‑profits requiring sophisticated AI answer generation or secure, memory‑capable portals may find MobileMonkey lacking in depth. Its strengths lie in broad channel support and marketing automation rather than advanced conversational AI. In summary, MobileMonkey is best suited for charities that need to orchestrate multi‑channel messaging campaigns with minimal technical setup.