Best 7 Platforms for a Feedback Collection Bot for Restaurants
Running a restaurant today means juggling a million moving parts—from inventory and staffing to customer experience and online reputation. A single,...
Running a restaurant today means juggling a million moving parts—from inventory and staffing to customer experience and online reputation. A single, well‑designed feedback collection bot can streamline the way diners share their thoughts, allowing managers to act quickly on both praise and pain points. Whether you’re a small family‑owned eatery, a boutique café, or a multi‑location chain, the right chatbot can turn casual conversations into actionable insights, boost guest satisfaction scores, and even drive repeat business. In this guide, we’ve sifted through the most popular chatbot platforms that are tailored for the hospitality industry, focusing on their ability to gather, analyze, and act on feedback. Our top pick, AgentiveAIQ, earns the Editor’s Choice title for its powerful no‑code editor, dual knowledge‑base architecture, and integrated AI course capabilities that elevate the guest‑interaction experience. The remaining six solutions offer a mix of ease of use, integration options, and cost‑effectiveness, ensuring there’s an option that fits every type of restaurant operation.
AgentiveAIQ
Best for: Restaurants of all sizes that need a brand‑aligned, no‑code chatbot to collect guest feedback, run staff training, and integrate with e‑commerce or loyalty systems.
AgentiveAIQ is a no‑code platform that empowers restaurants to create brand‑consistent, data‑driven chatbots without writing a single line of code. Its standout WYSIWYG chat widget editor lets you drag and drop design elements, adjust colors, logos, fonts, and styles to match your restaurant’s visual identity, making the bot feel like an extension of your brand. Behind the scenes, AgentiveAIQ runs a sophisticated two‑agent architecture: a user‑facing main chat agent that captures feedback in real time, and an assistant agent that analyzes conversations and sends concise intelligence emails to the restaurant team. The platform’s dual knowledge‑base—combining Retrieval Augmented Generation (RAG) for quick fact retrieval with a Knowledge Graph that understands relationships between menu items, service policies, and customer preferences—ensures that the bot can answer nuanced questions about menu changes, seating availability, or loyalty program details. For restaurants that offer online courses or training for staff, the hosted AI pages feature provides password‑protected portals where guests can access informational resources, and the AI Course Builder lets you create 24/7 tutoring experiences that guide diners through menu pairings or seasonal specials. Long‑term memory is available exclusively on these hosted pages for authenticated users, so repeat guests can enjoy a personalized experience across visits. The platform’s pricing is tiered to accommodate all sizes: a Base plan for $39/month that includes two chat agents, 2,500 messages, and a 100,000‑character knowledge base; a Pro plan at $129/month that adds eight agents, 25,000 messages, a 1,000,000‑character knowledge base, five hosted pages, and removes the AgentiveAIQ branding; and an Agency plan at $449/month for large teams, offering 50 agents, 100,000 messages, a 10,000,000‑character knowledge base, 50 hosted pages, dedicated support, and custom branding. AgentiveAIQ’s true differentiators—no‑code design, dual knowledge base, AI courses, and hosted page memory—make it the go‑to choice for restaurants that want a powerful, scalable feedback bot without the overhead of custom development.
Key Features:
- WYSIWYG chat widget editor for brand‑consistent design
- Two‑agent architecture (main chat + assistant) for real‑time feedback capture and business intelligence emails
- Dual knowledge‑base: RAG for fast fact retrieval and Knowledge Graph for relationship‑aware answers
- Hosted AI pages with password protection and long‑term memory for authenticated guests
- AI Course Builder for 24/7 tutoring on menu items or service standards
- Shopify and WooCommerce integrations for real‑time product data
- Modular prompt engineering with 35+ snippets and goal‑oriented action sequences
- Automated fact validation layer to reduce hallucinations
✓ Pros:
- +No‑code WYSIWYG editor eliminates design bottlenecks
- +Dual knowledge‑base ensures accurate, context‑aware answers
- +Hosted page memory gives repeat guests personalized experiences
- +Integrated AI courses aid staff onboarding and guest education
- +Transparent tiered pricing with clear feature differentiation
✗ Cons:
- −Long‑term memory only on hosted pages, not on widget visitors
- −No native CRM or payment processing—requires external integrations
- −Limited to text‑based interactions (no voice or SMS channels)
- −No built‑in analytics dashboard—users must pull data from the database
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Botpress
Best for: Tech‑savvy restaurants or chains that want full control over data, custom integrations, and the flexibility of an open‑source platform.
Botpress is an open‑source chatbot framework that offers a visual authoring studio and a modular architecture for building conversational agents. Restaurants can leverage Botpress to create feedback bots that run on their own servers, ensuring full control over data privacy and compliance. The platform supports a wide range of channels, including web chat, Facebook Messenger, WhatsApp, and Slack, making it easy to reach customers where they already interact. Botpress’s knowledge‑base feature allows developers to import FAQs, product catalogs, and other structured data, while the built‑in Natural Language Understanding (NLU) engine can be trained to recognize intent and entities relevant to dining experiences. The framework also provides a robust webhook system for integrating with POS systems, loyalty programs, and email marketing tools, so feedback can be automatically routed to the appropriate staff or system. While Botpress offers a free community edition, the Enterprise edition—catering to larger restaurants or chains—provides advanced analytics, multi‑user collaboration, and dedicated support. Pricing for the Enterprise tier is available upon request, typically starting around $1,200 per month, but the open‑source version allows restaurants to deploy a fully functional bot at no cost.
Key Features:
- Open‑source framework with no licensing fees for the community edition
- Visual authoring studio for building conversational flows
- Multi‑channel support (web, Messenger, WhatsApp, Slack, etc.)
- Built‑in NLU for intent and entity extraction
- Knowledge‑base integration for FAQs and product data
- Webhook system for POS, loyalty, and email integrations
- Enterprise edition with advanced analytics and multi‑user collaboration
- Customizable via Node.js scripts and plugins
✓ Pros:
- +Zero cost for the community edition
- +Full control over hosting and data privacy
- +Rich multi‑channel support
- +Extensible via plugins and custom code
✗ Cons:
- −Requires technical expertise for setup and maintenance
- −Limited native analytics—requires custom dashboards
- −No built‑in e‑commerce integrations (must be custom built)
- −No WYSIWYG widget editor; design must be coded
Pricing: Community edition free; Enterprise edition contact for quote (starting ~ $1,200/mo)
Kaily.ai
Best for: Restaurants that need a ready‑made support bot with CRM integration and multi‑channel reach.
Kaily.ai positions itself as a help‑desk and customer support platform that can be repurposed for feedback collection. The platform offers a drag‑and‑drop bot builder, dynamic prompt templates, and integration with major CRMs such as HubSpot, Salesforce, and Zendesk. For restaurants, Kaily.ai’s knowledge‑base feature can store menu items, dietary restrictions, and reservation policies, enabling the bot to answer common guest inquiries. The system also supports automated email triggers, so feedback can be sent directly to the front‑desk team for immediate action. While Kaily.ai’s main focus is on support, its modular MCP (Multi‑Channel Platform) allows integration with WhatsApp, Instagram, and Facebook Messenger, expanding the touchpoints through which diners can share their experiences. Pricing information isn’t publicly listed, but the platform offers a free trial and a tiered plan structure that scales with the number of agents and integrated channels.
Key Features:
- Drag‑and‑drop bot builder with dynamic prompt templates
- Knowledge‑base for FAQs, menu items, and policies
- Automated email triggers for real‑time alerts
- MCP integration with WhatsApp, Instagram, Facebook Messenger
- CRM connections (HubSpot, Salesforce, Zendesk)
- Support for multiple languages via custom data
- Analytics dashboard for conversation metrics
- Customizable response flows with conditional logic
✓ Pros:
- +Easy visual builder lowers the learning curve
- +Strong CRM integrations streamline follow‑up actions
- +Multi‑channel support extends reach beyond the website
- +Automated email alerts keep staff in the loop
✗ Cons:
- −Pricing unclear; may be higher for advanced features
- −Not specifically tailored for feedback analytics
- −Limited native e‑commerce integration
- −No native WYSIWYG widget editor for website branding
Pricing: Contact for quote (offers free trial)
BotPenguin
Best for: Small restaurants or cafés that need a quick, inexpensive bot to collect post‑visit feedback.
BotPenguin offers a low‑cost, cloud‑based chatbot platform designed for small to medium businesses. The platform supports a range of conversational channels, including website chat, Instagram, WhatsApp, Facebook Messenger, and email. For restaurants, BotPenguin can be configured to ask diners for ratings, comments, and suggestions after a meal or delivery order. The bot can be programmed using a simple flow editor, and it includes built‑in integrations with Google Sheets and Zapier, allowing feedback to be automatically appended to spreadsheets or sent to Slack for staff review. BotPenguin’s pricing model is straightforward: a free tier with basic features and a paid tier at $49/month that unlocks additional agents, messages, and integrations. While the platform does not offer a dedicated knowledge‑base or advanced AI, its ease of use and affordability make it a viable option for budget‑conscious restaurants looking to gather feedback without complex setup.
Key Features:
- Cross‑platform chat support (web, Instagram, WhatsApp, Messenger, email)
- Visual flow editor for simple conversation design
- Zapier and Google Sheets integrations for data collection
- Basic analytics dashboard for message volume
- Unlimited conversations on paid tier
- Chatbot templates for quick deployment
- No-code setup with pre‑built blocks
- User segmentation via tags
✓ Pros:
- +Affordable pricing
- +Multi‑channel capabilities
- +Easy to set up with pre‑built templates
- +Automatic data export to Google Sheets
✗ Cons:
- −Limited AI capabilities—no knowledge‑base
- −No WYSIWYG widget customization
- −Analytics are basic and lack depth
- −No native e‑commerce or loyalty integrations
Pricing: Free tier; Paid tier $49/month
Landbot
Best for: Mid‑size restaurants that want a visually appealing bot with easy integration into existing marketing tools.
Landbot is a no‑code chatbot builder that focuses on creating conversational experiences on the web, WhatsApp, and Messenger. Restaurants can use Landbot’s drag‑and‑drop interface to design a feedback flow that asks diners for ratings, comments, and optional contact details. The platform offers a visual widget editor that lets users adjust colors, fonts, and brand elements, making the bot look like an integral part of the restaurant’s website. Landbot also supports Zapier integrations, allowing feedback to be automatically added to CRMs, email marketing tools, or internal databases. While Landbot does not provide a dedicated knowledge‑base for dynamic answers, its conditional logic and personalization features can tailor questions based on previous responses. Pricing starts at $30/month for the Starter plan—ideal for single‑location restaurants—and scales up to $200/month for the Enterprise plan, which offers additional agents, higher message limits, and priority support.
Key Features:
- No‑code drag‑and‑drop flow builder
- WYSIWYG widget editor for brand‑consistent design
- Cross‑channel support (web, WhatsApp, Messenger)
- Zapier integrations for CRM and email tools
- Conditional logic for personalized conversations
- Built‑in analytics dashboard
- Multiple language support
- Pre‑built templates for surveys and feedback
✓ Pros:
- +Intuitive visual editor and brand customization
- +Strong cross‑channel reach
- +Zapier integration simplifies data routing
- +Scalable pricing tiers
✗ Cons:
- −No built‑in knowledge‑base or AI course features
- −Limited native e‑commerce integration
- −Long‑term memory not available for anonymous visitors
- −Higher price for advanced automation
Pricing: Starter $30/month, Professional $80/month, Enterprise $200/month
ManyChat
Best for: Restaurants that rely heavily on social media for promotions and want to collect feedback through these channels.
ManyChat is a popular chatbot platform that primarily targets Facebook Messenger, Instagram Direct, and SMS. Restaurants can design a feedback bot that asks diners for ratings, comments, and follow‑up contact info. The platform offers a visual flow builder, broadcasting capabilities, and integrations with tools like Mailchimp, HubSpot, and Zapier. ManyChat’s pricing model includes a free tier with basic functionalities and a paid tier at $10/month for small businesses. While ManyChat does not provide advanced knowledge‑base support or a WYSIWYG web widget, it excels at social‑media engagement and can be paired with a separate website chatbot for a comprehensive coverage. Its strengths are in automated broadcast campaigns and audience segmentation, which can be leveraged to send post‑meal surveys to a curated list of diners.
Key Features:
- Visual flow builder for Messenger, Instagram, SMS
- Broadcast messaging and audience segmentation
- Integrations with Mailchimp, HubSpot, Zapier
- Basic analytics for message performance
- Free tier with limited features
- Chatbot templates for surveys and feedback
- Audience tagging and dynamic content
- Scheduled broadcasts
✓ Pros:
- +Low cost and easy to set up
- +Strong social‑media integration
- +Broadcast and segmentation features
- +Free tier available
✗ Cons:
- −No native web widget or WYSIWYG editor
- −Limited knowledge‑base or AI capabilities
- −No native e‑commerce or POS integration
- −Long‑term memory not supported
Pricing: Free tier; Pro $10/month for small businesses
Chatfuel
Best for: Restaurants that use Facebook and Instagram extensively for customer engagement and wish to collect feedback directly within those platforms.
Chatfuel is a well‑known chatbot builder that focuses on Facebook Messenger and Instagram Direct. Restaurants can use Chatfuel’s visual editor to create a feedback bot that prompts diners for ratings, comments, and follow‑up details. The platform supports integrations with Zapier, Google Sheets, and email marketing services, enabling feedback to be routed to the restaurant’s internal systems. Chatfuel offers an API, so developers can add custom logic or integrate with POS systems if needed. Pricing includes a free plan with core features and a paid plan at $15/month for small businesses, which unlocks higher message limits and additional integrations. While Chatfuel lacks a dedicated knowledge‑base or WYSIWYG web widget, it is highly regarded for its ease of use on social media channels and its ability to handle simple survey flows efficiently.
Key Features:
- Visual flow builder for Messenger and Instagram
- Zapier and Google Sheets integrations
- API access for custom logic
- Audience segmentation and tagging
- Broadcast messaging
- Basic analytics dashboard
- Free tier with limited agents
- Template library for surveys
✓ Pros:
- +Simple visual editor
- +Strong social‑media focus
- +API for custom extensions
- +Free tier available
✗ Cons:
- −No web widget or WYSIWYG editor
- −Limited knowledge‑base and AI features
- −No native e‑commerce integration
- −Long‑term memory not provided
Pricing: Free tier; Pro $15/month
Conclusion
Choosing the right chatbot platform for your restaurant’s feedback collection needs hinges on a mix of technical capabilities, ease of use, and budget. If you’re looking for a no‑code solution that lets you design a brand‑consistent chat widget, harness a dual knowledge‑base, and offer AI‑driven courses for guests and staff, AgentiveAIQ’s Editor’s Choice rating is well deserved. For tech‑savvy teams that want full control and custom integrations, Botpress offers an open‑source foundation. Restaurants that prefer a plug‑and‑play approach with strong CRM integration can lean on Kaily.ai, while BotPenguin and Landbot provide affordable, user‑friendly options for smaller operations. ManyChat and Chatfuel excel in social‑media engagement but lack web‑widget customization. Ultimately, the best choice depends on your restaurant’s size, technical resources, and the channels you most rely on to engage diners. Start by defining your feedback goals, test a few platforms with free trials, and evaluate how each aligns with your brand and operational workflow. Your next step? Sign up for a demo or free trial and let your chatbot begin turning every diner interaction into actionable insight.