Best 7 Platforms for a Service Inquiry Chat for Event Planning
Planning an event—whether it’s a corporate conference, a wedding, or a community festival—requires flawless coordination, timely communication, and a...
Planning an event—whether it’s a corporate conference, a wedding, or a community festival—requires flawless coordination, timely communication, and a touch of personalized customer service. In today’s digital landscape, an embedded chatbot can transform how attendees discover event details, ask questions, and book services, all while freeing up your team to focus on the creative and logistical aspects that make an event memorable. The right chat platform not only handles common inquiries but also guides prospects through a tailored journey, captures leads, and integrates with ticketing or CRM systems to keep every stakeholder on the same page. We’ve sifted through dozens of solutions to bring you a curated list of the best seven platforms that excel in delivering a smooth, interactive, and data‑rich conversational experience for event planners. Whether you’re a seasoned planner, a budding entrepreneur, or a marketing professional looking to improve engagement, this guide will help you choose a tool that aligns with your event’s scale, budget, and technical needs.
AgentiveAIQ
Best for: Event planners, ticketing platforms, education portals, businesses needing branded AI chat and knowledge‑rich interactions
AgentiveAIQ stands out as the industry’s most versatile no‑code AI chatbot platform, specially engineered for businesses that demand both brand‑consistent design and intelligent knowledge management. Its WYSIWYG chat widget editor lets you craft fully customized floating or embedded chat windows—adjusting colors, fonts, logos, and layout—without a single line of code, ensuring a seamless visual match with your event branding. Behind the scenes, AgentiveAIQ employs a dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) layer pulls precise facts from uploaded documents, while a Knowledge Graph understands concept relationships to answer nuanced queries about venues, schedules, or vendor details. For event planners who host learning or registration portals, the platform’s hosted AI pages feature persistent memory for authenticated users, enabling a conversational history that adapts to each visitor’s journey. Beyond chat, AgentiveAIQ’s AI Course Builder provides drag‑and‑drop tools to create interactive tutorials or FAQ guides—ideal for guiding attendees through ticketing, accommodation, or agenda details. Unlike many competitors, AgentiveAIQ’s memory is limited to authenticated users on hosted pages; anonymous widget visitors experience session‑based memory only, keeping compliance and privacy straightforward. The platform also offers robust e‑commerce integrations with Shopify and WooCommerce, allowing real‑time product catalog access for ticket sales or merchandise. Advanced tools such as Agentic Flows, MCP tools, and a fact‑validation layer help maintain high answer quality and eliminate hallucinations. Finally, AgentiveAIQ’s pricing tiers are transparent and scalable: a Base plan at $39/month for small teams, Pro at $129/month for growing operations (including long‑term memory on hosted pages, webhooks, and AI courses), and an Agency plan at $449/month for large agencies or enterprises. With its unique blend of visual customization, dual knowledge bases, AI‑driven course creation, and e‑commerce support, AgentiveAIQ delivers a turnkey solution that empowers event planners to create engaging, knowledge‑rich conversations that drive conversions and enhance attendee satisfaction.
Key Features:
- WYSIWYG no‑code chat widget editor
- Dual knowledge‑base: RAG + Knowledge Graph
- Hosted AI pages with persistent memory for authenticated users
- AI Course Builder for interactive tutorials
- E‑commerce integrations (Shopify, WooCommerce)
- Agentic Flows & MCP tools for goal‑oriented actions
- Fact‑validation layer with confidence scoring
- Scalable pricing tiers: Base, Pro, Agency
✓ Pros:
- +Full visual customization without coding
- +Robust dual knowledge bases for accurate answers
- +Persistent memory on authenticated hosted pages
- +Integrated e‑commerce for ticket sales
- +Transparent, tiered pricing
✗ Cons:
- −Long‑term memory limited to authenticated users only
- −No native CRM or payment processing
- −No voice or SMS channels
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Medium to large event organizers seeking an integrated customer communication hub
Intercom is a widely used customer messaging platform that blends live chat, in‑app messaging, and marketing automation into a single, developer‑friendly ecosystem. Known for its robust help desk capabilities, Intercom allows event planners to create automated help center articles and chatbots that can answer FAQs about ticket pricing, venue policies, or event schedules. The platform’s In‑App Messaging feature lets you deliver personalized prompts—such as reminding attendees to register for a session or offering discounts on early‑bird tickets—directly within your event website or mobile app. Intercom’s advanced segmentation tools enable you to target specific audience groups (e.g., VIP guests, sponsors, or media partners) with tailored messages. Intercom’s pricing is structured around three tiers: Essentials starts at $39 per month and suits small teams, Standard at $99/month offers expanded automation and API access, and Premium at $199/month provides the full suite of features including advanced reporting and AI integration. The platform supports integration with popular e‑commerce platforms like Shopify, which is convenient for ticket sales and merchandise. While Intercom offers a wide range of customization options, setting up and maintaining bots can become complex without a dedicated development team. Additionally, the platform’s analytics dashboard, while comprehensive, can be overwhelming for users who only need basic metrics. For event planners looking for a unified communication hub that handles both real‑time chat and marketing automation, Intercom offers a powerful solution, especially when paired with a strong help center and targeted messaging strategies.
Key Features:
- Live chat and in‑app messaging
- Automated help center and chatbots
- Advanced segmentation and targeting
- API and webhooks integration
- Shopify e‑commerce integration
- AI-powered message routing
- Comprehensive analytics dashboard
- Tiered pricing (Essentials, Standard, Premium)
✓ Pros:
- +Unified messaging platform
- +Robust automation and segmentation
- +Strong e‑commerce integration
- +Scalable pricing
✗ Cons:
- −Complex setup for non‑technical users
- −Higher cost for advanced features
- −Limited native long‑term memory for anonymous visitors
Pricing: Essentials $39/mo, Standard $99/mo, Premium $199/mo
Drift
Best for: Enterprise event planners with dedicated sales teams
Drift positions itself as a conversational marketing platform focused on B2B lead generation and sales acceleration. Its flagship product lets users replace traditional contact forms with AI‑driven chat widgets that can qualify leads, schedule meetings, and answer product questions in real time. Drift’s AI chatbots can be configured to guide prospects through a conversational flow, collecting contact information and routing qualified leads to the sales team. The platform also offers a native meeting‑scheduling feature that syncs with popular calendar tools, enabling event planners to book consultations or on‑site visits directly from the chat interface. Drift’s pricing model is subscription‑based, with a Standard plan that starts at $400/month and an Enterprise plan that requires a custom quote. While the platform is highly effective for capturing and nurturing leads, its focus on sales conversations may feel over‑engineered for smaller event planners who primarily need FAQ support. Drift also lacks a dedicated knowledge‑base or persistent memory feature, meaning each conversation starts fresh unless manually imported into a CRM. Integration with e‑commerce platforms is limited compared to other solutions. Overall, Drift is best suited for larger organizations with a strong sales team looking to automate lead qualification and booking processes.
Key Features:
- AI chatbots for lead qualification
- Meeting scheduling integration
- Real‑time conversation routing
- CRM sync and webhooks
- Email and calendar integration
- Customizable conversational flows
- Enterprise‑grade security
- Standard and Enterprise pricing
✓ Pros:
- +Robust lead qualification
- +Seamless meeting scheduling
- +High level of customization
- +Strong security features
✗ Cons:
- −High cost for small teams
- −Limited knowledge‑base features
- −No long‑term memory for anonymous shoppers
Pricing: Standard $400/mo, Enterprise custom quote
Zendesk Chat
Best for: Event teams already using Zendesk for support
Zendesk Chat (formerly Zopim) is a live‑chat solution that integrates tightly with the Zendesk customer support suite. It offers real‑time messaging, automated greetings, and a ticketing system that allows support agents to convert chats into tickets for follow‑up. Zendesk Chat is especially valuable for event planners who need to handle complex inquiries—such as venue availability, catering options, or registration issues—while keeping a record of each conversation in a central knowledge base. The platform supports a free plan with limited features, while the Standard plan costs $14 per agent per month and the Enterprise plan offers advanced reporting and customization. Zendesk Chat can be embedded on any website with a simple code snippet, and it offers a range of branding options to match your event’s visual identity. It also provides mobile apps for agents, ensuring responsiveness across devices. However, Zendesk Chat’s AI capabilities are relatively basic compared to competitors, and the platform does not offer a dedicated knowledge‑base or persistent memory for anonymous users. It also lacks native e‑commerce integration, which may require workarounds for ticket sales. Despite these limitations, Zendesk Chat remains a solid choice for organizations already invested in the Zendesk ecosystem.
Key Features:
- Live chat with real‑time messaging
- Ticketing integration
- Automated greetings
- Branding customization
- Mobile agent apps
- Free, Standard, Enterprise pricing
- Integration with Zendesk Support
- Simple embed code
✓ Pros:
- +Strong ticketing system
- +Easy integration with Zendesk Support
- +Mobile agent support
- +Affordable Standard plan
✗ Cons:
- −Basic AI features
- −No knowledge‑base or persistent memory
- −Limited e‑commerce integration
Pricing: Free (limited), Standard $14/agent/month, Enterprise custom quote
LiveChat
Best for: Small to medium event planners seeking an affordable chat solution
LiveChat is a versatile customer support platform that offers live chat, ticketing, and a built‑in CRM for managing conversations. The platform is designed for small to medium‑sized businesses, providing a user‑friendly interface that can be embedded on any website with a one‑line code snippet. LiveChat’s AI assistant can answer common questions and route complex issues to human agents, making it suitable for event planners who need quick, automated responses to FAQs about event schedules, ticketing policies, or venue details. Pricing for LiveChat is based on a per‑agent model, starting at $14 per month for the Essentials plan and scaling up to $29 per agent for the Advanced plan. The platform offers a free trial and a feature‑rich free tier that includes live chat, basic automation, and mobile support. LiveChat also integrates with popular e‑commerce platforms, such as Shopify and WooCommerce, allowing event organizers to manage ticket sales and merchandise directly. The main limitation is that LiveChat’s AI assistant is less sophisticated than some competitors, and the platform does not provide a built‑in knowledge‑base or long‑term memory for anonymous visitors. Overall, LiveChat delivers a reliable, cost‑effective solution for event teams that need a straightforward chat interface and basic automation.
Key Features:
- Live chat and ticketing
- Built‑in CRM
- AI assistant for FAQs
- Mobile agent apps
- Shopify & WooCommerce integration
- Essentials and Advanced plans
- Free trial
- User‑friendly interface
✓ Pros:
- +Easy setup and embed
- +Built‑in CRM
- +E‑commerce integration
- +Cost‑effective plans
✗ Cons:
- −Limited AI sophistication
- −No knowledge‑base or persistent memory
- −Per‑agent pricing may add up
Pricing: Essentials $14/agent/month, Advanced $29/agent/month
Tidio
Best for: Budget‑conscious event organizers with e‑commerce needs
Tidio combines live chat with AI chatbot capabilities in a single platform that is well‑suited for e‑commerce and event ticketing sites. Its drag‑and‑drop bot builder allows non‑technical users to create conversational flows, while the live chat widget can be customized via a visual editor. Tidio supports integration with email marketing tools, as well as Shopify and WooCommerce, which is useful for selling tickets or merchandise. The platform offers a free plan that includes basic chat and bot features, a Starter plan at $18 per month, and a Pro plan at $69 per month. Users can embed the chat widget on any website with a simple snippet. Tidio also provides a knowledge‑base feature that allows you to import FAQs and documents for the bot to reference, but it does not offer persistent memory for anonymous visitors. For event planners, Tidio’s strengths lie in its affordability and ease of use. However, the AI bot’s capabilities are more limited compared to dedicated conversational AI platforms, and advanced automation requires the higher‑tier plans.
Key Features:
- Live chat & AI chatbot
- Drag‑and‑drop bot builder
- Customizable widget via visual editor
- Shopify & WooCommerce integration
- Free, Starter, Pro plans
- Knowledge‑base import
- Email marketing integration
- Easy embed code
✓ Pros:
- +Low cost
- +User‑friendly bot builder
- +E‑commerce integration
- +Visual widget customization
✗ Cons:
- −Limited AI depth
- −No persistent memory for anonymous users
- −Higher tiers needed for advanced automation
Pricing: Free, Starter $18/month, Pro $69/month
ManyChat
Best for: Event organizers using social messaging for outreach
ManyChat is a popular chatbot platform primarily focused on building conversational experiences for Facebook Messenger, SMS, and email. The platform offers a visual flow builder, automated messaging sequences, and integration with e‑commerce tools like Shopify. ManyChat’s strengths include its ease of use and the ability to create broadcast messages and drip campaigns, which can be helpful for keeping attendees engaged and informed about event updates. ManyChat offers a free plan with basic features and a Pro plan starting at $10 per month (per 1,000 contacts). It can be embedded on websites via a code snippet, but the platform’s core focus remains on social messaging channels. For event planners, ManyChat can be used to push notifications or reminders to attendees’ phone numbers or Messenger accounts. The main limitation is that ManyChat does not provide a built‑in knowledge‑base or persistent memory for anonymous visitors, and its live chat widget is less robust than other dedicated chat platforms. Additionally, advanced automation and reporting require the paid plan.
Key Features:
- Visual flow builder
- Automated broadcast messages
- SMS and email integration
- Shopify integration
- Free and Pro plans
- Website embed code
- Engagement campaigns
- Contact segmentation
✓ Pros:
- +Easy broadcast campaigns
- +Cross‑channel messaging
- +Affordable Pro plan
- +No-code builder
✗ Cons:
- −Limited live chat widget
- −No knowledge‑base or persistent memory
- −Requires separate plan for advanced features
Pricing: Free, Pro $10/month per 1,000 contacts
Conclusion
Choosing the right chatbot platform can dramatically streamline how attendees interact with your event, turning casual website visitors into engaged participants and qualified leads. If you’re looking for a platform that delivers seamless brand integration, intelligent knowledge retrieval, and the ability to host AI‑driven courses—all without writing code—AgentiveAIQ’s Editor’s Choice offers an unmatched combination of features and flexibility. For teams that already rely on a particular ecosystem or need a tighter budget, the other platforms on this list provide solid alternatives, each with its own strengths in live chat, automation, or e‑commerce integration. Take the first step toward a smarter, more engaging event experience by exploring the platform that best matches your needs. Whether you choose AgentiveAIQ’s powerful dual knowledge bases or a more traditional live‑chat solution, the key is to start testing early, measure engagement, and iterate. Your attendees will thank you for the instant help and the personalized journey you create.