Best 7 Property Inquiry Chats for Real Estate Agencies

Intercom is a widely adopted customer messaging platform that offers a conversational AI chatbot tailored for real‑estate sites. Its chatbot can be configured to handle property inquiries, schedule showings, and forward qualified leads to the sales team. Intercom’s visual flow builder allows marketers to design conversational paths without coding, while the platform’s rich integrations enable data to be pulled from a real‑estate CRM or MLS feed. Real‑estate agencies often use Intercom to nurture leads through automated email sequences, track engagement metrics, and provide instant answers to common questions such as pricing, availability, and neighborhood information. The platform offers a free plan with basic live chat and a paid plan starting at $39/month, which unlocks the chatbot, advanced targeting, and custom branding. Intercom’s strength lies in its extensive integration ecosystem—over 200 connectors—including Zapier, Salesforce, and HubSpot, making it easy to sync lead data across systems. The visual builder supports conditional logic, allowing conversations to branch based on user responses. However, Intercom does not provide a dedicated knowledge‑base engine; instead, it relies on pre‑written responses or the integration of an external knowledge base. Key Features:

Drift is a conversational marketing platform that helps real‑estate firms capture leads and schedule property viewings directly through chat widgets. The platform uses AI to qualify prospects in real time, asking for contact details and preferred viewing times before routing the lead to the appropriate agent. Drift’s visual chatbot builder allows agencies to craft personalized flows that can be triggered by visitor behavior, such as viewing a specific property listing or spending a certain amount of time on a page. Pricing for Drift starts with a free trial, followed by paid plans that begin at $400/month. Drift excels in its ability to integrate with major CRMs like Salesforce and HubSpot, ensuring that qualified leads are immediately entered into the sales pipeline. The platform also offers a robust analytics suite that tracks conversation metrics, conversion rates, and pipeline impact. However, Drift’s chat interface is more geared toward sales conversations than detailed knowledge retrieval, and it lacks a dedicated knowledge‑base engine. Key Features:

HubSpot offers a built‑in chatbot that integrates tightly with its CRM and marketing automation suite. Real‑estate agencies can use HubSpot’s chatbot to answer property‑specific questions, collect contact details, and nurture leads through automated email sequences. The chatbot is created using HubSpot’s visual builder, which supports conditional logic, quick replies, and custom prompts. Because it sits inside the HubSpot ecosystem, every conversation is automatically logged in the contact record, enabling agents to see a full interaction history. HubSpot’s pricing model is tiered: the free CRM includes basic chat functionality, while the Marketing Hub Starter plan begins at $45/month, unlocking advanced chatbot features, custom branding, and integration with HubSpot’s email sequences. HubSpot’s strength lies in its CRM depth and marketing automation, but it doesn’t provide a dedicated knowledge‑base system; instead, responses are manually crafted or pulled from HubSpot’s CMS content. Key Features:

ManyChat is a popular chatbot platform that focuses on Facebook Messenger, SMS, and web chat. Real‑estate agencies can leverage ManyChat to engage visitors, answer property questions, and guide prospects through the buying process. The platform’s visual flow builder allows marketers to create conversational paths using drag‑and‑drop blocks, and it supports integration with Zapier, Shopify, and other e‑commerce tools. ManyChat also offers a built‑in knowledge base feature where frequently asked questions can be stored and served automatically. Pricing is tiers: a free plan with basic features, a Pro plan at $10/month (billed annually) that adds SMS, automation, and advanced analytics, and a Growth plan at $30/month (billed annually) for larger teams. ManyChat’s strong point is its affordability and ease of use, especially for agencies that rely heavily on social media marketing. Key Features:

Tidio is an all‑in‑one live chat and chatbot solution that lets real‑estate sites quickly add a conversational interface. The platform offers a visual chat designer, automated responses, and the ability to integrate with e‑commerce platforms like Shopify, WooCommerce, and Zapier. Tidio’s AI chatbot can answer common property questions, schedule appointments, and route leads to the sales team. The chat widget is fully customizable, and the platform supports multilingual conversations. Tidio’s pricing is straightforward: a free plan with limited chat hours, a Pro plan at $18/month, and a Premium plan at $30/month (both billed monthly). The Pro plan unlocks advanced AI, unlimited chat hours, and integrations. Tidio is known for its quick deployment and no‑code setup. Key Features:

Zendesk Chat (formerly Zopim) is a part of the Zendesk suite of customer service tools. The platform offers real‑time chat widgets that can be embedded on property websites, and its chatbot builder allows agencies to create automated flows to answer property questions, collect contact details, and schedule viewings. Zendesk Chat integrates seamlessly with Zendesk Support and Zendesk Sell, making it easy to route conversations to the appropriate agent or sales pipeline. The chatbot can be customized through a visual editor and supports quick replies and canned responses. Zendesk Chat offers a free plan with limited chat hours and a paid plan starting at $15/month. The paid plan unlocks advanced features such as AI chat, unlimited chat hours, and integration with Zendesk’s ticketing system. Zendesk Chat is known for its strong ticketing integration and support for omnichannel customer service. Key Features: