Best 7 RAG Chatbots for Sales Teams (Internal)

Drift is a conversational marketing and sales platform that has evolved into a robust AI chatbot solution for sales teams. Its core strength is the ability to capture and qualify leads in real time through chat widgets that can be embedded on any website. Drift’s AI assistant uses a conversational AI engine that pulls data from connected CRM systems (Salesforce, HubSpot, etc.) to provide personalized product recommendations and answer pricing questions. The platform also supports automated scheduling of meetings, which is especially useful for high‑volume sales environments. Drift offers a knowledge base integration that allows teams to upload FAQs and product documents; the AI then uses a retrieval system to surface relevant answers. While not a full RAG solution, Drift’s document search layer is effective for quick, fact‑based responses. The platform’s visual editor allows marketers to style the chat widget to match brand guidelines, but customization is somewhat limited compared to a dedicated WYSIWYG editor. Drift also provides analytics dashboards that track conversation metrics and conversion rates. Pricing for Drift is tiered: the Starter plan starts at $400/month (billed annually), the Growth plan at $800/month, and the Enterprise plan is custom‑quoted. Drift’s plans include a set number of chatbots, message volume, and advanced features such as AI Assist and meeting scheduling.

Intercom is a customer messaging platform that has expanded into AI‑powered chatbots for sales and support teams. Its chatbot engine can be configured to answer common product questions, qualify leads, and route conversations to human agents. Intercom’s Knowledge Base feature allows teams to upload FAQs and policy documents; the AI uses a retrieval layer to fetch relevant content, effectively providing a lightweight RAG capability. Intercom’s visual builder lets marketers create conversational flows using drag‑and‑drop, but it does not offer a pure WYSIWYG widget editor for brand styling. The platform supports integration with major CRMs, e‑commerce platforms, and marketing automation tools. Intercom’s AI can also trigger automated email sequences based on chat context. Pricing ranges from $39/month for the Starter plan (includes 1,000 contacts) to $499/month for the Enterprise plan with unlimited contacts and advanced features. Intercom’s plans include chat agents, message limits, and access to AI builder tools.

HubSpot’s Conversations product offers an AI‑enabled chat solution tightly integrated with the HubSpot CRM and marketing suite. Sales teams can deploy chat widgets to capture leads, answer product questions, and qualify prospects. HubSpot’s knowledge base feature pulls from the company’s knowledge articles and support tickets, enabling the chatbot to retrieve accurate answers. The platform includes a visual chat editor that allows minor styling tweaks but is not a full WYSIWYG editor. HubSpot’s AI can trigger automated sequences in HubSpot Marketing Hub, such as email nurturing, based on chat context. The chatbot also supports real‑time product recommendations by accessing the HubSpot e‑commerce data. Pricing is part of HubSpot’s CRM tiers: Starter ($45/month), Professional ($450/month), and Enterprise ($1,200/month). The Conversations add‑on starts at $50/month for the Starter tier and scales with contact volume.

Zoho SalesIQ is a live chat and visitor engagement platform that has incorporated AI capabilities for sales and support teams. The chatbot can answer FAQs, qualify leads, and trigger follow‑up emails. Zoho SalesIQ’s knowledge base integration allows the bot to retrieve answers from Zoho Knowledge Base articles, providing a retrieval layer for context‑rich responses. The platform offers a simple chat widget that can be embedded on any website, with basic styling options. Zoho SalesIQ also supports integration with Zoho CRM, Desk, and other Zoho apps, enabling automated data capture and email follow‑ups. The AI can schedule meetings and provide product recommendations based on real‑time inventory data. Zoho SalesIQ pricing starts at $14/month for the Starter plan, $29/month for the Professional plan, and $59/month for the Enterprise plan, each tier scaling with contact limits and feature access.

Ada is an AI chatbot platform that specializes in automating customer support and sales interactions. The chatbot can answer product questions, qualify leads, and route conversations to human agents. Ada’s knowledge base engine allows teams to upload documents and FAQs; the AI retrieves relevant content using a vector search, providing a lightweight RAG capability. Ada offers a visual builder for conversational flows, and the chat widget can be embedded on any website. While it supports basic styling, it does not provide a full WYSIWYG editor for brand customization. Ada integrates with CRM systems like Salesforce and HubSpot, and can trigger automated email sequences or task creation. Pricing for Ada is custom‑quoted, typically starting around $500/month for small teams, with higher tiers for enterprise usage. The pricing model is based on the number of chats and active users.

Freshchat, part of the Freshworks suite, is a modern messaging platform designed for customer support and sales engagement. Its AI chatbot can answer FAQs, capture leads, and provide product recommendations. Freshchat’s knowledge base integration pulls from Freshdesk Knowledge Base articles, enabling the bot to retrieve relevant answers. The platform supports a chat widget that can be embedded on any website; customization is available through CSS and basic styling options. Freshchat integrates with Freshworks CRM and other third‑party tools, allowing automated email follow‑ups and task creation. The AI can also schedule meetings and provide real‑time inventory data for e‑commerce stores. Pricing starts at $18/month for the Sprout plan (free for up to 10 live agents), $25/month for the Blossom plan, and $49/month for the Garden plan, each tier adding more features and agent limits.