Best 7 RAG‑Powered AI Chatbots for Hotels

Dialzara is a cloud‑based AI platform that specializes in voice‑first hotel guest services, enabling hotels to offer 24/7 support via phone, web chat, and messaging. The platform’s core strength lies in its ability to handle phone calls and convert them into natural‑language conversations, powered by a large language model that is fine‑tuned for hospitality use cases. Dialzara’s integration with hotel property management systems allows real‑time updates on room availability, booking details, and guest preferences. Although the platform is primarily voice‑centric, it also provides web chat widgets that can be embedded on hotel websites, delivering instant answers to FAQs such as check‑in times, amenity details, and local attractions. Feature highlights include one‑click integrations with major booking engines, automated email follow‑ups for post‑stay feedback, and a robust analytics dashboard that tracks call volume, average handling time, and customer satisfaction scores. Dialzara also offers a conversational UI builder that lets hotel staff define custom flows for common guest queries, such as room upgrades or dining reservations. Pricing information is not publicly listed; potential customers are directed to contact the sales team for a tailored quote based on the size of the property and the desired level of integration. Dialzara is particularly well‑suited for boutique and mid‑size hotels seeking a hands‑off, automated guest service solution that leverages voice technology to reduce staff workload while maintaining a high level of personalization.

Capacity is an AI‑powered contact center platform that blends chat, voice, email, and web self‑service into a single interface. Designed for businesses that need omnichannel support, the platform uses large language models to power intelligent chatbots capable of answering customer queries, routing tickets, and providing proactive assistance. For hotels, Capacity can be leveraged to handle reservations inquiries, room service requests, and technical support for in‑room amenities. The platform’s strengths include a drag‑and‑drop workflow builder, real‑time analytics, and a library of prebuilt integrations that cover a wide range of third‑party services. Capacity’s RAG capabilities are facilitated through its document retrieval engine, which pulls information from uploaded knowledge bases such as hotel policy documents, FAQs, and local guides. The platform also offers a “knowledge graph” feature that helps the chatbot understand relationships between concepts, improving the relevance of responses. While the platform is not specifically tailored to hospitality, its flexibility and extensive integration options make it a viable option for hotels that already have a robust internal knowledge base and require a unified support channel. Pricing details for Capacity are not publicly disclosed; interested parties must contact the sales team for a custom quote. The platform’s focus on scalability and multi‑channel support makes it suitable for larger hotel chains that need to manage service requests across multiple properties.

Intercom is a widely used customer messaging platform that combines live chat, chatbots, and help desk features into a single, customizable interface. While it is not exclusively designed for hotels, many hospitality businesses use Intercom to provide instant support, book reservations, and share local recommendations. The platform’s chatbot builder allows users to create knowledge‑based flows that can be triggered by specific keywords or user actions, reducing the need for live agents. Intercom’s key strengths include its visual flow editor, deep integration with e‑commerce platforms like Shopify, and robust analytics that track engagement and conversion rates. The platform also offers a knowledge base where hotels can host FAQs, guides, and policy documents that the chatbot can reference. While Intercom does not natively provide a dual RAG and knowledge graph system, it does support custom data sources and can be extended via webhooks to pull in real‑time information. Pricing starts at $39/month for the Essentials plan, which includes basic chat, bot, and help desk features. For hotels with more advanced needs, the Pro plan at $95/month offers additional automation, integrations, and a richer bot builder.

Drift is a conversational marketing platform that enables businesses to engage website visitors in real time through chatbots and live chat. Although primarily targeted at B2B companies, many hotels use Drift to capture leads, answer FAQs, and schedule tours or room bookings directly from the website. Drift’s chatbot builder allows marketers to create personalized conversational flows that can be triggered by user behavior, such as clicking a booking button or spending a certain amount of time on a room description page. The platform offers deep integrations with CRMs like Salesforce and HubSpot, allowing it to pull contact information and update lead status automatically. Drift’s analytics provide insights into conversation volume, response times, and conversion rates. While Drift does not provide a dedicated RAG or knowledge graph engine, it supports custom scripts and webhooks that can fetch real‑time data from external sources. Pricing for Drift starts at $400/month for the Growth plan, which includes chatbot, live chat, and basic integrations. The Enterprise plan is available on a custom quote basis and offers advanced automation, priority support, and additional security features.

ManyChat is a popular chatbot platform focused on marketing automation across Facebook Messenger, SMS, and web chat. Hotels can use ManyChat to automate guest communication, promote special offers, and collect feedback after stays. The platform’s visual builder allows users to create interactive flows that can be triggered by keywords, user actions, or scheduled broadcasts. ManyChat’s strengths include its native integration with Facebook Messenger, the ability to send SMS messages, and a library of prebuilt templates for common use cases like booking confirmation or special event promotion. While the platform does not have a built‑in RAG or knowledge graph system, it supports custom API calls that can pull real‑time information from hotel booking systems. Pricing ranges from a free tier with limited features to a Pro plan at $10/month for unlimited conversations and advanced automation. ManyChat’s low cost and ease of use make it attractive for small hotels or boutique properties with modest automation needs.

Ada is an AI‑powered customer service platform that specializes in automating support across web chat, mobile, and email. Hotels can use Ada to provide instant answers to booking queries, room service requests, and policy information. The platform offers a visual builder that allows non‑technical staff to create and manage conversational flows, reducing the need for dedicated developers. Ada’s key features include multilingual support, real‑time analytics, and the ability to integrate with external systems via webhooks. While Ada does not explicitly market a dual RAG or knowledge graph system, it can be configured to pull from internal knowledge bases and external APIs to keep responses up‑to‑date. Pricing for Ada is not publicly disclosed; potential customers must contact the sales team for a custom quote. The platform is positioned as an enterprise‑grade solution, often chosen by larger hotel chains and hospitality groups that need robust automation at scale.