Best 7 Reasons to Get an E-commerce Sales Agent for Online Retailers

Tidio is a versatile live‑chat and chatbot platform that blends real‑time messaging with AI automation to support online stores. The platform offers a unified inbox where agents can manage live chats, email, and chatbot interactions all in one place. Tidio’s AI chatbot enables automated responses and can be trained with custom flows, while the platform’s built‑in email marketing tool allows marketers to send newsletters and follow‑up messages directly from the dashboard. Tidio’s strengths lie in its ease of use and broad integration ecosystem. It connects seamlessly to major e‑commerce platforms such as Shopify, WooCommerce, and Magento, as well as popular marketing tools like Mailchimp, HubSpot, and Zapier. Users can deploy a floating chat widget with a single line of JavaScript, and the system automatically adapts to mobile and desktop browsers. The platform’s pricing offers a free tier that includes basic live chat and chatbot features, making it accessible for small businesses. Paid plans—Basic ($15/month), Premium ($49/month), and Enterprise ($99/month)—add advanced automation, priority support, and more extensive integrations. Tidio is ideal for small to medium‑sized online retailers looking for an all‑in‑one communication hub that blends live chat, automated bots, and email marketing. Its intuitive visual builder and extensive integration list reduce setup time, while the AI chatbot helps free up human agents to focus on complex inquiries. However, the AI customization options are limited compared to dedicated chatbot builders, and Tidio’s memory capabilities are session‑based only. The platform also lacks advanced analytics dashboards and native CRM support, requiring third‑party tools for deeper insights.

Helpscout is a customer support platform that blends an inbox, knowledge base, and AI chatbot into one cohesive system. The AI assistant can answer common queries, provide self‑service solutions, and hand off complex issues to human agents. Helpscout’s knowledge base allows teams to create searchable articles, while the inbox aggregates emails, live chat, and social media messages for streamlined handling. For e‑commerce businesses, Helpscout offers integrations with platforms like Shopify, BigCommerce, and WooCommerce, enabling order tracking, product lookup, and customer data retrieval directly within the chat. The platform also supports automated workflows—such as ticket routing, tagging, and status updates—powered by AI, which reduces response times and improves customer satisfaction. Helpscout’s pricing starts at $20 per seat per month for the Essential plan, with higher tiers adding more automation, advanced AI, and priority support. The platform emphasizes transparency, providing a clear breakdown of features per plan. While Helpscout excels at consolidating support channels and providing AI‑assisted ticket handling, its chatbot customization is relatively basic. The system focuses on customer service rather than lead generation or sales, and it does not offer dedicated e‑commerce product recommendation features. Despite these limitations, Helpscout remains a solid choice for retailers who prioritize a unified support experience and need an AI component to ease repetitive tasks.

Chatbot.com offers a no‑code platform for building and deploying AI chatbots across websites, messaging apps, and email. The visual builder allows users to design conversation flows with drag‑and‑drop blocks, while dynamic response generation uses GPT‑powered AI to produce context‑aware replies. The platform supports integration with popular e‑commerce systems including Shopify, WooCommerce, and BigCommerce, enabling chatbots to access product catalogs, inventory, and order data. Key strengths of Chatbot.com include its robust analytics dashboard, which tracks conversation metrics such as engagement rates, conversion rates, and average response times. The platform also offers pre‑built templates for common use cases like customer support, lead generation, and e‑commerce sales, speeding up deployment. Pricing is tiered, with a free 14‑day trial and paid plans starting at $25 per month for the Basic tier, scaling up for advanced features such as custom integrations, multiple bots, and priority support. While Chatbot.com provides a solid foundation for creating AI chatbots, it lacks native e‑commerce‑specific features such as real‑time inventory checks or order status queries. Additionally, the platform’s customization depth is moderate; users may need to write code for advanced logic.

Sendbird is a real‑time messaging platform that offers AI agent capabilities, including voice and text chat, for building conversational experiences. The platform provides robust APIs for integrating chat, voice, and video into mobile and web applications, allowing developers to create highly interactive, real‑time conversations. Sendbird’s AI agents are designed primarily for customer support and community engagement, offering conversational flows that can be customized via the Sendbird Studio interface. The platform also supports webhooks, which enable integration with external services such as CRMs, e‑commerce back‑ends, and notification systems. Pricing for Sendbird is custom and typically based on active users and message volume, with a free tier available for small projects. The platform focuses on scalability, supporting millions of concurrent users for large enterprises. For online retailers, Sendbird offers the ability to embed chat widgets that can interact with product catalogs and inventory, but it does not provide out‑of‑the‑box e‑commerce sales features such as checkout or order tracking. The platform’s strength lies in building highly interactive, real‑time chat experiences rather than automated sales agents.

Eesel.ai is a platform focused on delivering AI solutions for e‑commerce businesses, including chatbots, internal chat, and email writers. The AI chatbot is designed to provide instant product recommendations, answer FAQs, and guide customers through the buying process on the retailer’s website. Eesel.ai also offers a copilot for drafting replies, a triage system for routing tickets, and an internal chat solution that gives teams instant answers from a knowledge base. Key to Eesel.ai’s offering is its seamless integration with Shopify and other major e‑commerce platforms, allowing the chatbot to pull real‑time product information, inventory levels, and order status. This integration enables sales agents to provide accurate, up‑to‑date information during conversations. Pricing information is not publicly disclosed; potential customers are encouraged to contact sales for a quote. The platform is positioned as a comprehensive AI suite for e‑commerce, combining customer support, sales assistance, and internal knowledge sharing. While Eesel.ai offers strong e‑commerce integration, its customization options are limited compared to no‑code builders. The platform also lacks a dedicated analytics dashboard and long‑term memory for conversational context.

Crescendo.ai offers an AI suite that includes live chat, voice agents, and email automation for customer engagement. The platform is designed for omnichannel support, allowing businesses to deploy AI agents across website chat, mobile apps, and voice interfaces. Crescendo.ai’s voice agents can answer product questions, provide recommendations, and even carry out simple transactions. The platform’s AI live chat feature can be integrated with e‑commerce platforms such as Shopify and WooCommerce, enabling real‑time product queries and order status checks. Crescendo.ai also offers an email automation tool that can trigger follow‑up sequences based on conversational data. Pricing for Crescendo.ai is custom and tailored to the specific needs of each business. The platform emphasizes scalability, with features such as knowledge base integration, multilingual support, and advanced analytics. For online retailers, Crescendo.ai provides a comprehensive set of tools for engaging customers across multiple channels. However, the platform requires some technical setup and does not offer a no‑code visual builder; developers typically need to write code or use the platform’s APIs.