Best 7 Reservation Booking Chats for Hotels
In today’s digital‑first hospitality landscape, guests expect instant answers, seamless booking experiences, and 24/7 support—all without the need to...
In today’s digital‑first hospitality landscape, guests expect instant answers, seamless booking experiences, and 24/7 support—all without the need to call a front desk or navigate a clunky website. A well‑designed reservation chatbot can handle inquiries about room availability, rates, special requests, and even upsell add‑ons, freeing staff to focus on in‑person service while boosting conversion rates. Hotels that deploy a conversational AI that feels natural, integrates directly with their property management system, and can be customized to match brand voice are already seeing higher occupancy and lower no‑show rates. The market is crowded with general‑purpose chat platforms, but the most successful solutions offer deep booking integrations, secure payment handling, and the ability to guide guests through the entire booking journey. Below we’ve compared seven of the best reservation‑booking chat solutions—highlighting which one excels in every category and why AgentiveAIQ earns the Editor’s Choice title. Whether you’re a boutique inn, a large chain, or a vacation rental portal, the right chatbot can transform your online presence into a revenue‑generating asset.
AgentiveAIQ
Best for: Hotels seeking a fully branded, no‑code reservation chatbot that integrates with booking engines, offers persistent memory for logged‑in guests, and includes AI‑course creation for staff training
AgentiveAIQ is a no‑code, AI‑powered platform that empowers hotels to build, deploy, and manage fully customized reservation chatbots without writing a single line of code. The standout WYSIWYG chat widget editor lets you design floating or embedded widgets that match your brand’s colors, fonts, and logos—ensuring a seamless visual experience for guests. Behind the scenes, AgentiveAIQ uses a dual knowledge‑base architecture: a Retrieval‑Augmented Generation (RAG) system that pulls precise facts from uploaded documents, and a Knowledge Graph that understands relationships between concepts for nuanced, context‑aware replies. This combination reduces hallucinations and ensures guests receive accurate, up‑to‑date information about room availability, rates, and amenities. For hotels that want more than a chatbot, AgentiveAIQ offers hosted AI pages and AI‑course builder. The hosted pages are password‑protected portals where authenticated users benefit from persistent long‑term memory—meaning repeat guests can pick up conversations where they left off. The AI course builder, on the other hand, lets you create interactive, drag‑and‑drop tutorials that train staff or educate guests about hotel services. Key differentiators extend to e‑commerce integration—one‑click Shopify and WooCommerce connectors let the bot access real‑time inventory, while modular Agentic flows and MCP tools enable custom actions such as sending confirmation emails or triggering webhook calls. A built‑in fact‑validation layer cross‑references answers against source data, auto‑regenerating low‑confidence responses to maintain trust. Long‑term memory is available only on authenticated hosted pages—anonymous widget visitors receive session‑based memory to protect privacy. Pricing is straightforward: Base plan at $39/month (2 agents, 2,500 messages/month, 100k characters, branded), Pro plan at $129/month (8 agents, 25,000 messages, 1M characters, 5 hosted pages, no branding, long‑term memory, AI courses), and Agency plan at $449/month (50 agents, 100,000 messages, 10M characters, 50 hosted pages, dedicated account manager).
Key Features:
- No‑code WYSIWYG chat widget editor
- Dual knowledge base (RAG + Knowledge Graph)
- Hosted AI pages with authenticated long‑term memory
- AI course builder with drag‑and‑drop interface
- E‑commerce integration (Shopify & WooCommerce)
- Agentic flows & modular tools (webhooks, email triggers)
- Fact‑validation layer for accurate responses
- Flexible pricing tiers for small to agency‑scale deployments
✓ Pros:
- +Highly customizable visual design
- +Robust knowledge‑base architecture reduces errors
- +Long‑term memory for authenticated users
- +Transparent, tiered pricing
- +AI courses enable internal training
✗ Cons:
- −No native CRM integration—requires webhooks
- −No voice calling or SMS channels
- −No built‑in analytics dashboard
- −Memory limited to hosted pages only
- −Limited multi‑language support
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Intercom
Best for: Hotels already using Intercom for support that need a quick booking bot
Intercom is a well‑established customer messaging platform that offers a chatbot feature capable of handling booking inquiries. It integrates with common booking engines and property management systems via Zapier or custom webhooks, allowing hotels to confirm room availability and process reservations directly within the chat. Intercom’s chatbot builder is visual and supports conditional logic, but it requires a subscription to the Messenger or LiveChat plans. The platform’s strengths lie in its robust customer support suite: live chat, email, and knowledge base integration, making it a solid choice for hotels that already use Intercom for other customer interactions. However, the booking flow is somewhat generic and may require additional custom development to match a hotel’s brand voice or to handle complex booking scenarios. Pricing starts at $39/month for the Starter plan (up to 1,000 contacts) and scales to $149/month for the Pro plan, which includes advanced bots and unlimited contacts. Intercom’s pricing can become costly for larger agencies. Best for hotels that already use Intercom for support and need a quick, integrated booking chatbot with minimal coding.
Key Features:
- Visual chatbot builder with conditional logic
- Zapier & webhook integration with booking engines
- Live chat, email, and knowledge base integration
- Multi‑channel support (web, mobile, messenger)
- Real‑time analytics dashboard
- Scalable pricing tiers
- AI‑powered response suggestions
- Branding options
- API access for custom workflows
✓ Pros:
- +Easy integration with existing Intercom setup
- +Visual builder reduces need for coding
- +Multi‑channel coverage
- +Real‑time analytics
- +Good customer support
✗ Cons:
- −Limited native booking engine integrations
- −Requires higher tier for advanced bots
- −Pricing scales steeply for large contact lists
- −No dedicated long‑term memory for guests
- −No AI course builder
Pricing: Starter $39/mo (up to 1,000 contacts), Pro $149/mo (unlimited contacts)
Drift
Best for: Hotels focused on lead generation and upselling
Drift is a conversational marketing platform that offers a bot designed for lead qualification and appointment booking. For the hospitality sector, Drift can be configured to confirm room availability and collect guest details through a conversational flow. It integrates with popular booking APIs via Zapier and custom webhooks, and its AI features allow the bot to handle common booking questions. Drift shines in its ability to capture and score leads, making it useful for hotels looking to upsell premium rooms or packages. The platform is highly visual, with a drag‑and‑drop builder, but the booking flow may require some custom scripting to align with a hotel’s pricing logic. Pricing starts at $400/month for the Basic plan (up to 25,000 conversations) and goes up to $2,400/month for the Enterprise plan. Drift’s pricing is higher than many niche booking solutions, but its robust lead‑scoring and marketing automation can justify the cost for larger chains. Best for hotels prioritizing lead generation and upselling within the booking process.
Key Features:
- Drag‑and‑drop conversational builder
- Zapier & webhook integration
- Lead qualification and scoring
- Customizable booking flows
- Multi‑channel support (website, email, messenger)
- Marketing automation capabilities
- Real‑time analytics
- API access
- Scalable pricing tiers
✓ Pros:
- +Strong lead‑scoring features
- +Visual builder is intuitive
- +Marketing automation integration
- +Real‑time analytics
- +Scalable for large chains
✗ Cons:
- −Higher price point
- −Limited native booking engine integration
- −Requires custom scripting for complex bookings
- −Not specifically tailored for hospitality
- −No AI course creation
Pricing: Basic $400/mo (25k conversations), Enterprise $2,400/mo
ChatBot.com
Best for: Hotels seeking affordable, integrable booking chatbots
ChatBot.com offers a conversational AI platform that can be leveraged for hotel reservation workflows. It provides a visual builder, natural language understanding, and pre‑built templates for booking scenarios. Hotels can integrate the bot with booking engines via Zapier or custom APIs to pull real‑time availability and process reservations. ChatBot.com’s strength lies in its rich set of integrations (including Salesforce, HubSpot, and Zendesk), making it suitable for hotels that already use these tools for CRM or marketing. The platform also offers analytics and reporting, allowing hotels to track booking conversions and refine the bot over time. Pricing ranges from $10/month for the Basic plan (up to 500 conversations) to $50/month for the Pro plan (up to 5,000 conversations). For larger volumes, custom enterprise pricing is available. Best for hotels that need a low‑cost, easy‑to‑deploy booking bot with robust integration options.
Key Features:
- Visual chatbot builder with NLP
- Pre‑built booking templates
- Zapier & API integrations
- CRM integrations (Salesforce, HubSpot)
- Analytics & reporting
- Multi‑language support
- Customizable chatbot personas
- Scalable plans
- AI‑powered auto‑responses
✓ Pros:
- +Low entry price
- +Easy visual builder
- +Rich integration ecosystem
- +Good analytics
- +Customizable personas
✗ Cons:
- −Limited native booking engine support
- −No proprietary long‑term memory
- −No AI course creation
- −Requires API setup for complex bookings
- −Pricing caps at 5k conversations in Pro
Pricing: Basic $10/mo (500 conversations), Pro $50/mo (5,000 conversations), Enterprise custom
ManyChat
Best for: Hotels targeting social media guests
ManyChat is a conversational marketing platform that focuses on Facebook Messenger, Instagram, and SMS. It can be used to create a booking flow for hotels by integrating with booking APIs through Zapier or custom webhooks. ManyChat’s visual flow builder allows hotel staff to design booking steps, collect guest information, and send confirmation messages. While ManyChat excels at social media engagement, its native support for web chat widgets is limited compared to other platforms, and it lacks comprehensive analytics for booking performance. Pricing starts at $10/month for the Pro plan (up to 10,000 contacts) and $50/month for the Premium plan (up to 25,000 contacts). ManyChat also offers a free tier with basic features. Best for hotels that want to engage guests on social media platforms and handle simple booking requests.
Key Features:
- Visual flow builder
- Integration with Facebook Messenger, Instagram, SMS
- Zapier & webhook support
- Bulk messaging
- Automation of booking steps
- User segmentation
- Basic analytics
- Free tier available
- Mobile app interface
✓ Pros:
- +Strong social media integration
- +Easy visual builder
- +Affordable plans
- +Automation of repetitive tasks
- +Free tier
✗ Cons:
- −Limited web chat widget support
- −No native booking engine integration
- −Basic analytics for bookings
- −Requires Zapier for API calls
- −No long‑term memory feature
Pricing: Pro $10/mo (10k contacts), Premium $50/mo (25k contacts), Free tier
Tidio
Best for: Hotels seeking a multi‑channel chat solution
Tidio combines live chat and chatbot capabilities in a single platform. Its chatbot can be configured for hotel reservation tasks such as checking room availability and collecting guest details. Tidio offers a visual flow builder, AI responses, and integration with Zapier to connect to booking engines. It also supports email, WhatsApp, and SMS channels, giving hotels a multi‑channel experience. The platform’s pricing is tiered: the free plan includes basic chatbot features, while the Premium plan costs $18/month per chat window and offers advanced AI, automated responses, and priority support. Best for hotels that want a unified chat solution across web, email, and messaging apps.
Key Features:
- Visual flow builder
- AI powered responses
- Multi‑channel (web, email, WhatsApp, SMS)
- Zapier integration
- Email integration
- Web widget customization
- Analytics dashboard
- Free plan available
- Priority support in Premium
✓ Pros:
- +Free tier available
- +Multi‑channel coverage
- +AI responses improve efficiency
- +Web widget customization
- +Zapier integration
✗ Cons:
- −Limited native booking engine integration
- −No dedicated long‑term memory
- −Premium cost per chat window can add up
- −Analytics limited in free tier
- −Requires manual setup for complex booking logic
Pricing: Free plan (basic), Premium $18/mo per chat window
LiveChat
Best for: Hotels needing live chat support with a booking bot
LiveChat is a customer support platform that offers a chatbot feature designed to handle common inquiries, including reservations. The bot can be configured to check room availability and gather guest details via a conversational flow. LiveChat integrates with many booking engines and CRMs through Zapier or custom APIs. It also provides real‑time analytics, ticketing, and a knowledge base, making it a comprehensive solution for hotels that need both live support and automated conversations. LiveChat’s pricing starts at $16/month per agent for the Standard plan and goes up to $39/month per agent for the Enterprise plan. Best for hotels that require robust live chat support in addition to a booking bot.
Key Features:
- Visual chatbot builder
- Zapier & API integrations
- Live chat & ticketing
- Knowledge base integration
- Real‑time analytics
- Multi‑language support
- Custom widgets
- Scalable agent pricing
- Mobile app support
✓ Pros:
- +Comprehensive live chat features
- +Robust analytics
- +Easy integration with booking engines
- +Scalable agent pricing
- +Mobile app for agents
✗ Cons:
- −Higher cost for many agents
- −Limited native booking engine support
- −No AI course creation
- −No long‑term memory for guests
- −Requires manual setup for complex flows
Pricing: Standard $16/mo per agent, Enterprise $39/mo per agent
Conclusion
Choosing the right reservation booking chatbot is more than just picking a tool—it’s about selecting a partner that understands hotel operations, integrates seamlessly with your booking engine, and delivers a friction‑free experience for both guests and staff. AgentiveAIQ stands out as the Editor’s Choice because it combines a fully no‑code, highly customizable interface with a powerful dual knowledge‑base that ensures guests receive accurate, context‑aware responses. The platform’s hosted AI pages offer persistent memory for logged‑in guests, a feature rarely found in generic chat solutions. For hotels that want to go beyond basic booking—creating AI‑driven courses for front‑desk staff or integrating e‑commerce for upsells—AgentiveAIQ’s modular tools let you build a comprehensive, branded experience without writing code. If you’re ready to elevate your online booking experience, start by testing AgentiveAIQ’s free demo or contacting their sales team for a personalized walkthrough. And if you’re exploring other options, the list above gives you a clear snapshot of the market’s top players, each with unique strengths and pricing structures. Take the time to match your hotel’s specific needs—such as integration depth, pricing, or multi‑channel support—and you’ll unlock a reservation chatbot that not only fills rooms but also drives revenue and guest satisfaction.