Best 7 Reviews of a Service Inquiry Chat for Event Planning
When it comes to turning casual visitors into booked clients, an event planning business needs a chatbot that not only answers questions but also...
When it comes to turning casual visitors into booked clients, an event planning business needs a chatbot that not only answers questions but also guides prospects through the entire planning journey—from initial inquiry to final confirmation. A well‑designed service‑inquiry chat can reduce response time, capture key details, and nurture leads without the need for a live agent to be on standby 24/7. In this guide we’ve sifted through the top chatbot platforms that cater to the event‑planning niche, weighing features, ease of deployment, pricing, and how well they integrate with the tools you already use. Whether you’re a solo planner, a boutique agency, or a large event‑management firm, the right chatbot can be a game‑changer for your sales pipeline and customer experience. Below you’ll find a curated list of seven solutions, each evaluated against real‑world use cases, to help you choose the best fit for your business. Let’s dive in and discover the platform that will elevate your client conversations to the next level.
AgentiveAIQ
Best for: Event planners, boutique agencies, and larger firms that need a branded, highly customizable chatbot with advanced knowledge management and AI‑driven courses.
AgentiveAIQ stands out as the Editor’s Choice for event‑planning businesses looking for a fully customizable, no‑code chatbot that can manage complex client inquiries and deliver a branded, consistent experience across multiple touchpoints. The platform’s core architecture revolves around a two‑agent system: a front‑end Main Chat Agent that interacts directly with website visitors, and a background Assistant Agent that analyzes conversations and sends intelligent business‑intelligence emails to the planner. The WYSIWYG Chat Widget Editor allows marketers to design floating or embedded widgets that match their brand’s colors, fonts, and logos without writing a single line of code, ensuring a seamless visual integration on any site. Behind the scenes, AgentiveAIQ uses a dual knowledge‑base approach—combining Retrieval‑Augmented Generation (RAG) for fast, document‑based fact retrieval with a Knowledge Graph that understands relationships between concepts, enabling nuanced, context‑aware answers that feel natural and authoritative. Beyond live chat, AgentiveAIQ offers hosted AI pages and courses. The platform’s AI Course Builder lets educators or event‑planning trainers create drag‑and‑drop courses that are automatically turned into 24/7 AI tutors. These hosted pages support persistent long‑term memory for authenticated users, allowing the bot to remember previous interactions across sessions—a feature that’s invaluable for repeat clients or multi‑step booking processes. The platform also integrates directly with Shopify and WooCommerce, pulling real‑time product catalog data, inventory, and order details, which can be leveraged to suggest event‑related products or upsell add‑ons. The pricing structure is transparent and tiered to support businesses of any size: a $39/month Base plan provides two chat agents and a modest knowledge‑base; the $129/month Pro plan adds eight agents, a million‑character knowledge base, five secure hosted pages, and removes the AgentiveAIQ branding; and the $449/month Agency plan scales to 50 agents, 10 million characters, and 50 hosted pages with dedicated account management. Each tier includes advanced features such as smart triggers, webhooks, and the Assistant Agent. AgentiveAIQ’s real differentiators are its no‑code customization, dual knowledge‑base technology, AI course hosting, and the fact that long‑term memory is available only on authenticated hosted pages, ensuring privacy compliance for anonymous widget visitors.
Key Features:
- WYSIWYG Chat Widget Editor for brand‑consistent, code‑free design
- Dual Knowledge Base: RAG + Knowledge Graph for precise, context‑aware responses
- Two‑Agent Architecture: Main Chat Agent + Assistant Agent for business‑intelligence emails
- Hosted AI Pages & AI Course Builder with drag‑and‑drop interface
- Persistent long‑term memory on authenticated hosted pages only
- E‑Commerce integrations with Shopify & WooCommerce
- Smart Triggers, Webhooks, and MCP tools for goal‑oriented flows
- Fact Validation Layer to reduce hallucinations
✓ Pros:
- +No-code customization via WYSIWYG editor
- +Dual knowledge‑base for accurate answers
- +Long‑term memory on hosted pages
- +Clear, tiered pricing
- +Support for e‑commerce data
✗ Cons:
- −No native CRM integration
- −Limited to text‑based channels (no SMS/WhatsApp)
- −Long‑term memory unavailable for anonymous widget visitors
- −No built‑in analytics dashboard
Pricing: Base $39/mo, Pro $129/mo, Agency $449/mo
Jotform AI Agents
Best for: Small event planners and organizers who use Jotform for registrations and want to add conversational AI to their existing workflow
Jotform AI Agents is a versatile platform that leverages AI to automate a range of business workflows, including customer support, lead qualification, and event registration. Built on Jotform’s robust form infrastructure, the AI Agents service allows users to create chatbots that can be embedded on websites, integrated into Shopify or WooCommerce stores, or used in standalone mode. The platform supports a variety of channels, such as web chat, WhatsApp, SMS, and Facebook Messenger, giving businesses flexibility in how they engage with prospects. A key feature of Jotform AI Agents is its channel flexibility. Users can deploy a single chatbot across multiple platforms, ensuring consistent brand messaging wherever customers interact. The system also offers a library of pre‑built templates, allowing event planners to quickly set up booking or registration flows without building from scratch. Jotform’s integration with their form builder means data collected via the chatbot can be directly routed into Jotform forms, which then feed into external CRMs or email marketing services via webhooks. While the platform doesn’t provide a dedicated knowledge‑base system, it does support AI-driven responses that can be trained on custom content. Users can also upload PDFs or other documents to the system, which the AI can reference to answer user queries. The platform’s free tier allows limited usage, and paid plans are available for higher volumes. Jotform AI Agents is ideal for event planners who already use Jotform for registrations and want to add conversational AI to streamline the booking process.
Key Features:
- Channel flexibility: web chat, WhatsApp, SMS, Facebook Messenger
- Pre‑built templates for quick setup
- Integration with Jotform forms and external CRMs via webhooks
- AI‑driven responses with custom content training
- Document reference capability (PDFs, docs)
- Free tier available
- Paid plans for higher usage
✓ Pros:
- +Wide channel support
- +Easy integration with Jotform forms
- +Free tier for low‑volume use
- +Custom content training
✗ Cons:
- −No dedicated knowledge‑base or RAG system
- −Limited long‑term memory options
- −No WYSIWYG widget editor
- −No e‑commerce integration beyond Jotform forms
Pricing: Contact for quote (free tier available)
Drift
Best for: Mid‑ to large‑size event agencies with sales teams that need real‑time lead capture and integration with CRMs
Drift is a conversational marketing platform that focuses on converting website visitors into qualified leads through real‑time chat. Designed for sales‑heavy organizations, Drift offers a suite of features that enable personalized, intent‑driven conversations. The platform includes a visual flow builder that allows marketers to design conversational paths without writing code, and it automatically assigns chats to the most appropriate sales or support team members based on predefined rules. Drift’s AI capabilities include predictive intent scoring and automated lead qualification. The system can trigger email follow‑ups, schedule meetings, and hand off conversations to a CRM. While Drift does not provide a native knowledge‑base, it does integrate with external knowledge sources via webhooks and can pull in data from Shopify or Salesforce. The visual flow builder and the ability to embed chat widgets on any website make it a flexible tool for event planners looking to capture inquiries and schedule consultations. The platform’s pricing is tiered and starts at $400 per month for the Essentials plan, which includes a limited number of chat agents and basic integrations. Higher tiers offer more agents, advanced automation, and deeper CRM integration.
Key Features:
- Visual flow builder for code‑free conversation design
- Predictive intent scoring and lead qualification
- Automatic email follow‑ups and meeting scheduling
- CRM integration (Salesforce, HubSpot)
- Webhooks for external data sources
- Embedded chat widgets on any website
- Real‑time chat with sales team assignment
- Analytics dashboard
- E‑commerce integration via Shopify
✓ Pros:
- +Advanced lead scoring
- +Seamless CRM integration
- +Customizable flow builder
- +Real‑time team assignment
✗ Cons:
- −Higher cost compared to other platforms
- −No dedicated knowledge‑base or AI course builder
- −Limited to text‑based channels
Pricing: Starts at $400/month (Essentials)
Intercom
Best for: Event planners and small to medium agencies that need a full customer engagement suite with live chat, bots, and an integrated knowledge base
Intercom is a customer messaging platform that combines live chat, bots, and automation to help businesses engage with visitors and existing customers. The platform offers a rich set of features, including a chatbot builder, targeted messaging, and a comprehensive help center that can be integrated with the chat widget. Intercom’s bots can answer common questions, qualify leads, and hand off to human agents when needed. Intercom’s chat widget is highly customizable, and the platform provides a visual builder for creating conversation flows. It also supports integrations with e‑commerce platforms such as Shopify, allowing the bot to pull product information and recommend items. Intercom’s knowledge base can be linked directly to the chat, giving users instant access to FAQs or support articles. Pricing for Intercom starts at $39 per month for the Starter plan, which includes basic chat and bot features. The Growth plan at $69/month expands capabilities with more automation and integrations.
Key Features:
- Chatbot builder with visual flow editor
- Live chat and messaging across web and mobile
- Integrated knowledge base linking
- E‑commerce integrations (Shopify, WooCommerce)
- Targeted messaging based on visitor data
- CRM and email marketing integrations
- Customizable chat widget
- Analytics and reporting
- AI-powered suggestions
✓ Pros:
- +Robust live chat and bot features
- +Integrated knowledge base
- +E‑commerce data pull
- +Affordable pricing tiers
✗ Cons:
- −No dedicated long‑term memory for chat sessions
- −Limited to text-based channels
- −No AI course builder
- −Requires additional modules for advanced automation
Pricing: Starter $39/month, Growth $69/month
ManyChat
Best for: Event planners who rely on social media engagement and want to automate lead capture across Messenger and Instagram
ManyChat is a conversational marketing platform primarily focused on building chatbots for Facebook Messenger, Instagram, and SMS. It offers a drag‑and‑drop visual builder that allows users to create automated flows, broadcast messages, and schedule content. ManyChat also supports integration with e‑commerce platforms like Shopify, enabling product recommendations and order status updates. While ManyChat is heavily oriented toward social media channels, it can also be embedded as a web chat widget, allowing event planners to capture leads directly from their website. The platform includes a collection of pre‑built templates for sales funnels and customer support. ManyChat’s pricing starts at $10/month for the Pro plan, which includes unlimited broadcasts and advanced automation. The platform does not provide a dedicated knowledge‑base system or long‑term memory features, but it does support webhooks to integrate with external services.
Key Features:
- Drag‑and‑drop flow builder
- Broadcast and schedule messages
- Social media channel support (Messenger, Instagram, SMS)
- Embedded web chat widget
- Shopify integration for product data
- Pre‑built sales and support templates
- Webhooks for external integration
- Unlimited broadcasts (Pro plan)
✓ Pros:
- +Affordable pricing
- +Strong social media integration
- +Easy visual builder
- +Unlimited broadcasts
✗ Cons:
- −Limited to text-based channels
- −No dedicated knowledge‑base or long‑term memory
- −No WYSIWYG widget editor
- −No e‑commerce beyond Shopify
Pricing: Pro $10/month (paid plan)
Tars
Best for: Event planners focused on creating conversational landing pages for registrations and ticket sales
Tars is a chatbot platform that specializes in creating conversational landing pages and lead‑generation bots. The platform offers a visual drag‑and‑drop builder that enables users to design conversational flows without coding. Tars supports integration with Google Sheets, Zapier, and other third‑party services to capture data and trigger actions. Tars’ chat widgets can be embedded on websites, and the platform provides pre‑built templates for event registration, ticket sales, and booking. While it does not have a built‑in knowledge‑base system, it does allow for dynamic content and variables to create personalized conversations. Tars’ pricing starts at $49/month for the Starter plan.
Key Features:
- Visual drag‑and‑drop flow builder
- Conversational landing pages
- Integration with Google Sheets, Zapier
- Embedded web chat widget
- Pre‑built templates for events
- Dynamic content and variables
- Data capture via forms
- Analytics dashboard
✓ Pros:
- +Easy visual builder
- +Good integration options
- +Pre‑built event templates
- +Affordable starter plan
✗ Cons:
- −No dedicated knowledge‑base or long‑term memory
- −Limited to web chat only
- −No e‑commerce integration beyond Zapier
Pricing: Starter $49/month
Chatbot.com
Best for: Event planners seeking a flexible chatbot that can integrate with existing CRM and e‑commerce systems
Chatbot.com provides a no‑code chatbot builder designed for businesses to create conversational experiences across web, mobile, and messaging platforms. The platform offers a visual flow designer, natural language processing, and integration with popular CRMs such as HubSpot, Salesforce, and Zoho. Chatbot.com also supports e‑commerce integrations, allowing the bot to pull product information from Shopify and WooCommerce. Users can create chatbots that answer FAQs, qualify leads, and guide visitors through booking processes. The platform offers a knowledge‑base feature where users can upload documents and FAQs, which the bot references during conversations. Chatbot.com’s pricing is tiered, with a Basic plan at $19/month and a Professional plan at $49/month.
Key Features:
- Visual flow designer
- NLP for conversational understanding
- CRM integrations (HubSpot, Salesforce, Zoho)
- E‑commerce data integration
- Knowledge base with document upload
- Pre‑built templates
- Advanced analytics
- Multi‑channel support
✓ Pros:
- +Strong CRM integration
- +Knowledge base support
- +Affordable pricing
- +Multi‑channel support
✗ Cons:
- −Limited to text-based channels
- −No WYSIWYG widget editor
- −No long‑term memory feature
- −No dedicated AI course builder
Pricing: Basic $19/month, Professional $49/month
Conclusion
Choosing the right chatbot for your event‑planning business is more than just picking a tool—it’s about selecting a partner that understands your workflow, scales with your growth, and delivers a frictionless experience for both you and your clients. From AgentiveAIQ’s no‑code WYSIWYG editor and dual knowledge‑base to Jotform AI Agents’ channel flexibility and Drift’s real‑time lead capture, each solution offers a unique blend of features that can be tailored to your needs. Whether you’re a solo planner looking to automate registrations, a boutique agency wanting brand‑consistent chat widgets, or a large firm that requires advanced analytics and CRM integration, the platform that best aligns with your priorities will give you a competitive edge. Take the next step: test a free trial or schedule a demo with the platform that resonates most with your event‑planning goals. By investing in the right chatbot, you’ll free up valuable time, reduce manual follow‑ups, and turn casual website visitors into booked clients—one conversation at a time.