Best 7 Service Inquiry Chats for Event Planning

Landbot is a popular drag‑and‑drop chatbot builder that excels at creating conversational landing pages and automated customer support flows. With its visual builder, users can design multi‑step interview flows, integrate payment gateways, and embed forms—all without coding. Landbot supports a wide range of integrations, including Zapier, Google Sheets, and Salesforce, making it a flexible tool for event planners who need to capture attendee data and trigger follow‑up emails. The platform offers a chatbot analytics dashboard that tracks engagement metrics such as completion rates and conversation length, allowing planners to iterate on their flows based on real data. Event planners can leverage Landbot’s pre‑built templates for RSVP management, ticket sales, and FAQ sections. The platform also supports conditional logic, enabling the bot to adapt questions based on user responses—for example, offering different session options based on attendee interests. While Landbot does not natively support a knowledge graph, it provides a knowledge base module where users can upload FAQs and documents, which the bot can reference during conversations. Pricing for Landbot is tiered: the Starter plan starts at $30/month (10,000 messages, basic integrations), the Professional plan at $90/month (50,000 messages, advanced integrations and custom branding), and the Enterprise plan at $200/month (unlimited messages, dedicated support). Custom enterprise pricing is available for larger event organizers. Best for: Small to mid‑size event planners who want a visual editor for quick deployment and integration with popular marketing tools.

Chatfuel is a leading chatbot platform primarily focused on Facebook Messenger, Instagram, and Telegram. Its user‑friendly interface lets users create conversational flows using blocks, questions, and quick replies, making it easy to deploy bots that can handle event inquiries, ticket sales, and FAQ responses. Chatfuel’s AI capabilities include natural language understanding (NLU) and keyword matching, allowing the bot to interpret attendee questions and provide relevant information. The platform also offers integration with third‑party services via Zapier and built‑in connectors for Shopify and WooCommerce, useful for event organizers selling merchandise or tickets. Chatfuel’s analytics track key performance indicators such as subscriber growth, message reach, and engagement rates. Additionally, the bot can send broadcast messages to all subscribers, which can be leveraged for event announcements or reminders. However, Chatfuel does not provide a built‑in knowledge graph or advanced data retrieval from external documents, limiting its ability to answer highly specific or dynamic questions. Pricing for Chatfuel is tiered: the Free plan includes basic features and 50,000 messages per month; the Pro plan starts at $49/month (unlimited messages, custom branding, and premium integrations); and the Enterprise plan is available on request, offering dedicated support and advanced features. Best for: Event organizers active on social media platforms, especially those who use Messenger or Instagram for customer engagement.

ManyChat is a popular chatbot platform that specializes in building conversational experiences on Facebook Messenger, SMS, and Instagram Direct. Its visual flow builder allows event planners to design interactive dialogues that can handle queries about event schedules, location details, and ticket purchasing. ManyChat supports a range of integrations, including Zapier, Mailchimp, and Shopify, enabling seamless data transfer between the bot and your marketing stack. The platform offers broadcast messaging, drip campaigns, and audience segmentation, which are valuable for sending targeted event reminders or promotional offers to specific attendee groups. ManyChat’s analytics provide insights into conversation volume, user engagement, and conversion rates. While ManyChat does not include a knowledge graph, it allows the creation of a FAQ library that the bot can reference. Pricing structures are: Free plan with basic features; Pro plan at $15/month per 1,000 subscribers; and Enterprise plan at $75/month per 1,000 subscribers, which includes advanced automation and priority support. Custom pricing is available for larger audiences. Best for: Event marketers who want an affordable bot solution across social media and SMS channels.

Tars is a chatbot platform focused on creating conversational landing pages and lead‑generation bots. Its drag‑and‑drop builder allows users to design step‑by‑step dialogue flows that can capture attendee information, qualify leads, and provide instant answers to event‑related questions. Tars supports integrations with Google Sheets, Zapier, and various CRM systems, making it easy to funnel collected data into your existing workflow. The platform provides analytics on conversation completion rates, drop‑off points, and average conversation length. While Tars offers a knowledge base feature for FAQ management, it does not provide a knowledge graph or advanced retrieval from external documents. Tars also offers a “Dynamic Data” feature that allows the bot to pull real‑time data from APIs, which can be used to display current event schedules or weather updates. Pricing tiers include: Basic plan at $49/month (5,000 messages, basic integrations), Standard plan at $99/month (10,000 messages, advanced integrations, custom branding), and Enterprise plan at $199/month (unlimited messages, dedicated support). Custom enterprise pricing is also available. Best for: Event organizers who need a quick, no‑code solution for lead capture and simple FAQ handling.

Drift is a conversational marketing platform that blends chatbot functionality with live chat and sales engagement tools. The platform offers a visual flow builder and AI‑driven chat capabilities that can qualify leads, answer event‑related questions, and schedule meetings. Drift integrates seamlessly with Salesforce, HubSpot, and other CRMs, allowing event planners to capture attendee data and trigger follow‑up workflows. Drift’s analytics provide insights into conversation volume, engagement rates, and conversion metrics. The platform also offers a knowledge base integration that lets the bot reference static documents for FAQ responses. However, Drift does not include a knowledge graph or advanced retrieval from dynamic sources, and its long‑term memory is limited to the CRM integration. Pricing is tiered: the Starter plan starts at $500/month (10,000 conversations, basic integrations), the Growth plan at $1,500/month (30,000 conversations, advanced features), and the Enterprise plan at $3,000/month (unlimited conversations, dedicated support). Custom pricing is available. Best for: Medium to large event organizers who need advanced lead qualification and CRM integration.

Intercom is a customer messaging platform that offers a chatbot builder, live chat, and marketing automation. Event planners can use Intercom’s flow builder to create bots that handle event registrations, answer FAQs, and push updates to attendees. The platform supports integrations with Shopify, Zapier, and various CRMs, enabling seamless data flow between the bot and your sales or marketing stack. Intercom provides a knowledge base module where users can upload FAQs that the bot can reference. The platform also offers robust analytics, including conversation metrics, response times, and engagement heat maps. However, Intercom does not feature a knowledge graph or advanced document retrieval, and long‑term memory is only available for authenticated users via custom coding. Pricing is tiered: the Essential plan starts at $39/month (10,000 messages, basic integrations), the Standard plan at $99/month (20,000 messages, advanced features), and the Pro plan at $199/month (unlimited messages, custom branding). Enterprise pricing is also available. Best for: Event organizers looking for an all‑in‑one messaging platform that combines chatbot, live chat, and email marketing.